Dyson Ireland Opiniones 

I bought a Dyson V 11 ..it was good for about 5/6 months . Taken into consideration I live in a very small house don’t be fooled by the warranty they use lots of silly excuses on the phone and the one lady I spoke to in customer service was very moody , maybe when I rang it was a bad day for her.but overall this product was very disappointing .the one I had before the older Dyson lasted 16 months ..it’s not a product that you get much time out of ..

I have good few Dyson product and always in favour of paing bit more for good quality and good after sale care!
Not this time!

Head part of Dyson Gen5Dettect broke after few week - contacted Help - was told they will send me replacement part - but its out of stock now.
6 months later and after few more chats with them I still don't have the part.

Really bad service.

Hi there.
I bought a Dyson V10 hoover which worked perfect I must say until the 2 years warranty expired.
The brush stopped rotating. The company will only sell me a new header for 80 euros as the warranty has expired, which I understand, but for a 400 euro hoover which are supposed to be reliable 2 and a half years of working is not good enough.
You better buy a cheaper hoover which sure will work same 2 years as Dyson.

Made an order, received a confirmation email and never received another email. 2 weeks go by and I contact customer support. They reassure me I’ll be emailed in 24 hours. No email. Another week goes by and I contact support again. The support agent used AI generated responses that had no context to the confirmation and said the same thing as the previous support person.

Did a refund request twice. Got a case number and everything. Then contacted an agent who said they would send the email through. Still hasn’t come. Used to love Dyson but I won’t order again.

great products, happy with service and delivery time

Do not buy anything from Dyson. The customer service is the worst. I have been waiting 2 months for a small replacement part for air purifier machine . After 10 phone calls, I have now requested a refund. It is so appalling to be fobbed off every day with a new excuse. No one cares and you cannot speak to anyone senior. I have been told after every phone call I will receive a call back or email. Received nothing. Have been very patient, mainly because it is a small inexpensive part so I can't imagine how anyone feels who has bought an air purifier and is experiencing problems. I'm done now with Dyson. I shall take my chances on a spurious part from Amazon and when I need a new air purifier I will be buying a different brand. I expect I'll have to make another 10 calls to get my refund 🙃

Just don't do it. Do not buy anything from Dyson. The customer service is the worst. I have been waiting 2 months for a small replacement part for vacuum. After 8 phone calls, I have now requested a refund. It is so appalling to be fobbed off every day with a new excuse. No one cares and you cannot speak to anyone senior. I have been told after every phone call I will receive a call back or email. Received nothing. Have been very patient, mainly because it is a small inexpensive part so I can't imagine how anyone feels who has bought a vacuum or hairdryer and is experiencing problems. I'm done now with Dyson. I shall take my chances on a spurious part from Amazon and when I need a new vacuum I will be buying a different brand. I expect I'll have to make another 8 calls to get my refund 🙃

Bought a Dyson HP09 expecting premium quality. First unit was faulty out of the box. Replacement took chasing and arrived without proper delivery notice—had to collect it myself, costing me €50 in taxis (twice).

Second unit? Also faulty—flickering screen, especially in Night Mode. Dyson refused compensation, offered a 20% discount for future use, and arranged a collection that never happened. I warned them I’d be unavailable on the rescheduled date—they ignored me and tried collection anyway.

Weeks later, still no resolution. I’ve spent money and time chasing basic support for a €750 device. Dyson’s service has been one of the most frustrating experiences I’ve had with a premium brand.

Spent a lot of money to buy what I thought was the best product on the market.
I was so disappointed, after a few months the suction was about a third of what it was when new. Got on to "customer service", no interest, no respect with poor outcome.
Hair wrapped itself around the rotating heads, very difficult to get them cleared. Had to pay for replacement motor, this failed after a few months, this time customer service were unhelpful from the outset, our Dyson is now in recycling, replaced by a new alternative brand. Home carpet and floor maintenance now back to normal, no thanks to Dyson.

I have dyson cordless. Use it 2 times per week. Got it 2 years age, looks brand new. Now the battery does not last more than 1 minute use so cordless convenience is no more. Got on to dyson to be told they would send me reconditioned one at a cost of 100 eur. I said no that and that was it. Why is the battery not purchasable.this item it top end price and should be long life. The cord connection is magnetic so falls out when using direct power. Serious design fails and extraordinary poor customer support.

They used to be really good around 2013. They are absolute rubbish now in 2025. Bought one in 2023 and battery fried making it useless. Then another in 2025 but it just sucks the floor and none of the actual dirt up. Garbage. Both into the bin. €500+ wasted.

I was looking to purchase the new Dyson vacuum cleaner battery. I placed the purchase, but they didn't charge me and the battery came as out of stock. I waited until battery is in stock again (two weeks) and made my purchase. After two days I got emails that they sent two batteries to me. I checked my bank account and discovered that I was charged twice.
I received two batteries at one day. I filled the return inquiry with customer service. They replied that they can't accept the return because it is only 14 days from the date of purchase. I checked the dates and informed them that I received the battery that I "purchased" first after 15 days of my purchase date. Then I searched their website and found that is stated that I can return the item in 30 days from the day it was delivered. I sent this information to their customer service, because they didn't know their policy. Customer service emailed me the return label. I sent the battery 2 weeks ago and still no contact or money. Then I've searched the reviews about Dyson company and was shocked!!! They don't respect their name and their customers. I will never ever buy any product from this company!!!

I clicked on a Google ad to buy a dyson hairdryer as a present, that I needed for 2 days time the ad said free next day delivery. 3 working days later, birthday has been and gone and I still haven't received a dispatch email. I called them up, useless helpline, couldn't even cancel it when I realised it woulndt come on time. They've old me the only way to cancel is to refuse the delivery driver whenever it does arrive then it wpukd take a while to get the money back. Beyond useless. All their ads that say big direct from dyson. Don't bother.

Absolutely Terrible Customer Service – Avoid Dyson at All Costs!

If I could give Dyson zero stars, I would. Their customer service is beyond atrocious.

Our Dyson started producing smoke and cutting out like it was about to catch fire. Concerned, I had an electrician check my sockets—no issue there. So, I contacted Dyson in November to report the problem. Fast forward to February 15th, and the situation is still unresolved.

First, they promised to collect the device for inspection. We waited two weeks—nothing. Called them back, they blamed DPD and rescheduled. Again, nothing. Called a third time—same excuses. Two months later, in January, I finally got an email confirming collection. But, of course, it wasn’t collected.

After my fourth call, they finally picked it up. I was assured it would be returned by Monday. Monday came—nothing. Tuesday—nothing. Only an email saying it would be delivered soon. Called on Wednesday, and they acted like they had no idea. It finally arrived on Thursday in a damaged, old box, missing the remote control, and scratched.

And the worst part? It doesn’t even turn on. When I sent it, the HEPA filter was at 85%—when I got it back, it had dropped to 33%, yet the device wasn’t even working! So now, I have a Dyson in worse condition than before. And what does customer service say? “We’ll escalate this.” Nothing happens. They refuse to provide a repair report, claiming they already sent it. When I asked which email they sent it from, they didn’t know. When I asked for the time it was sent, they could only see the date. Clearly, they’re lying.

We own 13 Dyson devices—we were loyal customers. But after this nightmare, I want to get rid of every single one and never hear the name Dyson again.

Save your money. Dyson is not Apple—they offer no support, low-quality products, and a complete lack of accountability. Don’t waste your time or money on this brand.

Have been waiting four weeks for a refurbished corale straightener after paying for it and exchanging it for my old one. I have spoken five times to their customer support team and they either don’t know why I have not received my order or reorder it again (3 times so far). They also won’t put me through to supervisor when I call just to give me a date when I will receive order. Appalling customer service and no way to resolve issue as I can’t get past customer service staff either through phone, email or online chat.

I have been buying Dyson hoovers for years and always thought their customer service was fantastic. But I don't know what has happened over the last couple of years. Last rwo hoovers I biught were the big ball, cannot seen to get any replacement brushes from Dyson when I had ones broken. The first time they sent me the wrong brushes when I contacted them no replacement was sent out. Foolishly I then bought another another big ball. Only have it 6 months and the brush has literally fallen apart. Rang Dyson on 20th Jan was told firstly that I purchased the hoover in 2023 which I didnt secondly was told thee part was in stock and will be delivered within 14 days. Yesterday the 6th Feb still no sign of the part so I ring again to be told that they dont have the part?? And they dont know when it will be back in. When I complained they said they would exchange it for a new Dyson but in order to get it I had to give my one back and wait for about a week for a replacement. Which to be honest I would be very scepticle of getting after reading all these other reviews. I was told a manager would call me back within 24 hours and received no call. I will never buy another Dyson again.

Ordered on their website- never received an email but was charged €450. Spent 2 hours speaking to lots of incompetent customer service staff and they couldn’t find my order. Told me to contact my bank. Really awful company

Faulty product was replaced but the replacement broke too. A refund was eventually offered (after many emails on my part). The product was sent back to Dyson and then I have had nothing but trouble in trying to get the refund. Every phone call and email I’ve sent I’ve been told the refund has been requested and to wait 14 days, then another 7 days, then 5 days and now I’ve been told the refund has definitely been requested a month after telling me it had been done and to wait another 14 business days. Nothing but grief and stress and lies. Very disappointing given its a premium brand. Awful customer service.

I bought a Dyson handheld v11advanced payed alot for it..it's no good guys do not buy it fine if u live alone and very clean then it will suck dust that's about it unless you have it on turbo which you only get a few mins of vacuum time and at that the smallest of things block it .a waste of money buy a Henry Dyson is a joke if I could give less than 1 star I would