Dyson Ireland Opiniones 

Absolutely shocking customer service purchased the Dyson air wrap and airstrait for my fiancé for Xmas and when we opened the airstrait it wasn’t working and we contacted Dyson and were told send to back to the and they could do nothing without looking at it and refused to replace it I was at a complete standstill for 2 weeks hours waiting to speak to someone who could help me I had to threaten them with solicitors to get them to replace the faulty product don’t ever buy from this company zero help and zero care for customers or their money

Absolutely amazing customer service attitude, I've never experienced such excellent customer service in my life, from start to finish the issue I had with my Dyson v12 vacuum was resolved in a professional courteous manner from a lady that simply couldn't have done more, thank you Dyson for having an outstanding customer service 👏

Once again I came back here and felt frustrated and disrespected as a consumer. I don't know what to do anymore because I've been waiting for a resolution since December 17, 2024. I don't know if it works for me to keep posting my experience here because I haven't heard from the company. In fact, I don't think they're concerned. A company that doesn't respect you and doesn't give any attention to the customer, you shouldn't buy from anymore. I continue to be deceived and disrespected. When I call customer support, which is not even in Ireland, they keep creating a track number and saying they will deliver and nothing. IT'S A LACK OF RESPECT! DON'T BUY FROM DYSON!

This is my second review. Dyson were very quick to respond to me the last time . They collected my Dyson and it was returned within 4 days but unfortunately the red button that turns it on is not working. It will only stay on a few seconds. I’m finding it very difficult to get in contact with a real person to discuss this issue

I am writing to express my extreme dissatisfaction with my recent experience regarding a set of straighteners that I purchased as a Christmas gift for my wife. The original order, placed before Christmas, arrived on December 16, 2024 and was missing a key accessory.

On December 17, I contacted Dyson support to report the missing part. The issue was quickly resolved by creating a replacement order, #1593065727. I was told that the missing part would arrive within 10 days of dispatch. Although disappointed that my wife received an incomplete gift, I was reassured by the quick action.

However, the promised delivery date of January 6, 2025 has now passed and the accessory has not arrived. Upon contacting support again today, I was informed that the item is currently out of stock. This directly contradicts the information I had previously received, as I had received a shipping confirmation email and a tracking number for the replacement order.

This discrepancy leads me to believe that I was given false information, including a fabricated tracking number. It appears that the replacement order was never shipped. This is unacceptable. I feel misled and deceived by Dyson.

I paid for a full package of products and it is my right to receive all items included. I request immediate action to rectify this situation. I expect one of the following resolutions:

Immediate shipment of the missing accessory: If the item is truly out of stock, I expect a firm date as to when it will be available and shipped.

I expect a prompt response and resolution to this matter. I am extremely disappointed in the way Dyson has handled this situation and the apparent misrepresentation of the status of the replacement order.

Bought a Dyson cordless straightner in December 2024. Tryed it 3 times thinking that I don't know how to use it or that is faulty. The straightner is in perfect condition but is the worst dyson product that I came along with. It is breaking my hair by getting it stuck in the plates and even if I was using it on full heat mode it doesn't ironing the hair. I have the dyson hair dryer and dyson airwrap both amazing. I just have the same result with air straightner that I have with the comb attachment from the hair dryer. Therefore I decided to return it to the shop that I bought it from (DID Ireland) being in the 30 days momey back guarantee window. But surprise: DID Ireland does not have this policy it is only on the dyson website. Contacted Dyson and they say that because I didn't purchased it on their website they can't refund me. Mostly of dyson products are top but this one is a simple fail. Having other products from dyson that are absolutely amazing of course that I trust it. I can't believe this company policy on their products. I was planning on buying more from them as the vaccum cleaner robot. Due to the value of their products and the dreadfull policy I will buy from other brands with similar products that will respect customer rights. I will advise everyone to check very well and try the products before they're buying.

I bought a dyson hoover for my wife as a Xmas present (always wanted one ) paid six hundred euro + .from the day we got it they were always a problem with it .an the same as many other customer reviews I went back to the store an they told me to go back to dyson which I did so many times I have lost count an to no avail .I have given up on them but I would advise anyone that is considering buying to think long an hard before departing with their money .an I think the shops that sell them should advise customers when their buying that they don't look after the guarantee on them.

Looking at recent review I'm beginning to think Dyson.ie scamming customers with discounted deals.
I ordered a V8 on 20th December '24, 4 phone calls later and today I'm told the order was dispatched but couldn't be delivered due to bad weather (no snow in December guys!). An hour later I got an email cancelling my order. Won't be buying Dyson again and definitely wouldn't recommend buying from Dyson.ie.

I bought a product at Dyson.ie on December 23rd as a Christmas gift to my wife, and according to this very same website, orders placed by 3PM would be delivered in the next day. Well, it turns out that we are on the 3rd of Jan/25 and she had no Xmas gift, nor New Year's gift and looks like there won't be any gift at all!

Got in touch with their support, but, trust me, you cannot distinguish the chat bot from the "real" person, as both are limited to supply pre-built messages. They keep asking to wait 24hrs to get an update, then more 48hrs, and of course, you end up getting nothing. I have even messaged them via their Instagram page, but they asked an even longer period to get a simple update: 5 working days!!!

This is unacceptable. I want my money back and I will not accept any other timeframe to get an update. Reading the reviews here gives you the exact notion of how bad this company is and how poor is their customer service. I wish I had read these reviews prior buying from them.

I ordered a Dyson V8 on the 20th of December for a Christmas present. I ordered online as your website had advertised that I would receive delivery before Christmas if ordered before 4 pm. However, I did not receive the Dyson by Christmas Eve, so I contacted your company online and was told that the package would be expedited and I would receive it within 24-48 hrs. Again I did not receive the package. I rang your contact number on Friday the 27th after giving you the benefit of the doubt and was assured by Carlos that a manager would ring me back later to resolve the issue and that he had no details on the package or when I would receive it. I received no call!
I rang again on Saturday the 28th and I was told that they would expedite it again and that there was no manager or supervisor available until tomorrow (Sunday 29th). Again they could not tell me when it would arrive as they had no tracking details! I explained that out of decency I did expect a call at the least on Sunday with information on my delivery. I received no call!
I am shocked by the level of customer care I have received from Dyson.

Very disappointed with my Dyson Supersonic Professional Hairdryer. It was purchased in 2019 but only used for domestic rather than salon purposes and barely used at all for the first few Covid years. It just stopped working and I brought it to Citywest for repair only to have it returned with the €90 citing “exceptional circumstances” and a mail written by a bot. Further senseless correspondence with the bot finally revealed that it was a problem with the circuit board which couldn’t be replaced. Email engagement with Dyson has proven futile due to stone walling. It’s very disappointing having spent so much on a commercial product which has only been used for domestic purposes. The lack of engagement by the company is not consistent with my image of this brand. How mistaken I was!

Poor poor poor support, that’s all I can say , your buy a really expensive product , it’s breaks down under warranty , 3 months later they finally sort it after countless calls , and some Indian on the other line , will never by again never 👎

I ordered a Dyson Hot+Cool device. It was dispatched using An Post and marked as delivered. I did not receive anything so I contacted An Post who advised it had been returned to the sender. They told me to contact Dyson with further queries.
Beginning on 3rd Dec, I contacted Dyson who told me they were investigating and I would receive an update by mail with 48-72hrs. After each 72hrs period, no update was received so I contacted them again and was told to wait a further 72hrs.
On multiple occasions, they explicitly told me a refund had been issued and I should wait to receive it.

Finally at the end of the period the refund should have been issued, I contacted them again to be told no refund had been issued and the item was marked as delivered. Clearly no effort had been made to even investigate as I was able to confirm with the forwarder what had happened within 10 minutes.

Dyson customer service has been misleading and in some cases, has flat out lied to me. I am now waiting for the outcome of another of their investigations but will also lodge a claim with the Small Claims Court in the meantime.

Ordered a vacuum three weeks ago, money taken and ordered confirmed, awaiting dispatch.

No communication from Dyson, online check says awaiting dispatch,

Speak to so called customer care they cancel the order and say they’ll refund, “your orders been cancelled for unforeseen reasons”

The lack of transparency and communication says everything about this brand.

Dyson product was meant to go back for repair yesterday 11/12/24 . We had someone wait in the house all day and nobody showed we contacted Dyson today and they said it will be another week before collection. Repairs cancelled and product in the bin . Won't be buying or dealing with them again. Waiting on my refund now for the repair that never happened 😡.

Dyson are by far the worst customer service I’ve ever dealt with.
Our Hoover brook and was covered under warranty.
They told me they would send me a new one but it was out of stock.
8 weeks later and 6 phone calls later they told me they would book and repair and then two days before repair they cancel it. Bad product bad service!

I purchased a corale straighter for my wife's birthday 2 years ago. Within 2 weeks of its 2 year anniversary the battery started to fail. Now it will only hold charge for about 3 min, making it pretty much useless. There is no repair for the product so this is obvious build in obsolescence. Absolutely shameful from dyson that this nearly €500 straighter has such a short life span and is not serviceable.

I'll never buy another dyson product again. As I simply can not support any company whos products, by design, can not be repaired and need to be scrapped. Disgusting mr dyson.

I purchased a cordless vacuum in 2021 , it now only works for maybe one minute and turns off , I called the helpline who went through some checks and were helpful . They established that the battery was working but the main body cyclone had an issue , this machine already had an issue and the body was replaced about a year ago . The warranty lasts 2 years and my only option is to purchase a replacement , these machines are not robust , I have agreed to purchase a replacement body but I won't be buying Dyson again

Absolute disgrace of a company- I have a hot and cool system and just needed a replacement remote. After being advised on the wrong remote twice, I never received a refund for one of the items, I was expected to post both back and still pay for the deliveries and now the remote is no longer in production so I can’t even use my hot and cool system correctly. Customer service is absolutely atrocious and nobody is replying to my emails now that I am asking for an update on the refund or what to do about the remote 2 months later.
Would never buy for dyson again and would strongly encourage people to look at their competitors such as shark

Easily the worst experience I’ve ever had with customer service…DO NOT BUY DIRECTLY FROM DYSON..,had filled out a form online to have the item returned, no response/no confirmation as to cancellation, rang the next morning was assured by a customer service representative that the item had been cancelled and I would receive confirmation, then received an email that the item had been dispatched and rang and again asking for the item to be cancelled…customer service representative assured me that the item was still in the warehouse and that they had cancelled it and I would receive a confirmation email within the hour…no email and I contacted the instagram support team who again assured me that the item was in the warehouse and had been cancelled and again that I would receive an email and “not to worry”…the item arrives the next day despite all cancellation assurances…got through to customer service representative who told me that my only option now was to return and that they would forward me a return label (no return label has arrived)… seems that once items are paid for, they are not concerned in the slightest with regards to customer service…would never buy from them again