Dyson Ireland Opiniones 

I had an issue of intermittent power on my cordless vacuum, I brought the vacuum to the point of purchase (Harvey Norman) who said I would need to contact Dyson directly to report the fault, and they would likely give me a code to return to the store for a replacement of my faulty vacuum. I called Dyson on the same day, October 19th. I was told I would be provided with a replacement “engine” but it was out of stock. Dyson told me I would receive an email from them when the item was back in stock. Over 2 weeks passed and I received no communication, so I called again. I was informed of the same again, however this time I was to call back in 10 days to check the stock of the replacement engine. I queried with them the process which Harvey Norman told me I may expect, and was told that it was not likely as I had only called on this issue twice, if the issue was not resolved on my 3rd attempt I would be provided a replacement vacuum.
I called again, after 10 days, and indeed they are happy to replace the product, however only after they receive the faulty product first. I expressed my dissatisfaction with this, as I would be without a vacuum for over a week, possibly longer. I again queried the possibility of replacing/returning at my original point of purchase, Harvey Norman, and what I had been told by a member of their team the process has been in the past with other customers. Dyson informed me that this was “misinformation“. I didn’t believe this, but also didn’t press the issue. I have always found the customer services in Harvey Norman to be extremely helpful. I asked to speak with a manager regarding the process for return. I was placed on hold for half an hour, and the call just ended.
I called back, quoted my reference number, and requested to speak with a manager. The agent attempted to redirect me to replacement/exchange. I explained I was dissatisfied with the process of this, and requested a manager. After some time on hold, I was told a manager will contact me in 24-72 hours…
I don’t believe I should be without a product that I have paid for, faulty or otherwise, due to Dyson’s poor exchange processes.
I rate the products at a very high standard, however the customer service leaves a lot to be desired.

Very bad customes service. I receive delivery of Dyson V15 Submarine which was broken even before first use.I am still waiting for my broken vacuum cleaner to be collected. After 3 calls they still do not know when it will be collected, and since today is Friday (but not until 12 pm) the earliest they will tell me is Monday. It is not known when they will deliver my new vacuum cleaner. My patience has run out and I will be asking for a refund. There was not even any talk of any compensation for sending the broken product.

We have a Dyson V11 battery powered vacuum cleaner serial number D1E-UK-MCJ5605A and the motor failed. The unit is outside warranty by over two years and I tried without success to use the Dyson chat line so called Dyson by phone to ask if part number 940424-01price €79.95 was the correct part for our unit (screw in battery ) as it doesn't quote this on the website and basically the representative didn't know either but after a long wait and further discussion he advised that part number 970142-02 was the correct one price now €97.17
I then went online and ordered this and when it came to payment which I made by PayPal you stated that this could not be delivered to my address!! I tried another 3 or 4 times without any success even though at this stage I was loosing confidence in Dyson and wondering would I ever see this item.
I decided to send an email to Dyson expressing my frustration and so far no reply.
Today I tried to contact them by chat and and after 10 pages being sent around on circles just gave up.
I then made a call a spoke to a very pleasant man named Alex and requested to speak to a manager or supervisor. He said no one was available. I told Alex at this stage I had lost complete confidence in Dyson and I wasn't prepared to pay any more money to Dyson and expected in view of the way I've been treated that they should at the very least supply this part or a complete vacuum free of charge.
He said he checked the part and it wasn't in stock and all they could offer was to take the cleaner for repair and only replace this part and only guarantee this part for a fee of €99 or alternatively offer me 25% discount of a new unit.
I requested again to speak to a manager and he said that there wasn't anyone available and he couldn't guarantee that I'd get a call back.
So far I haven't had a call or an answer to my email. I'm so annoyed and feel that this is a ridiculous way for Dyson to treat their customers and I will never buy another Dyson product.

Terrible - poor customer service. Faulty vacuum cleaner - over 6 weeks chasing, 10+ phone calls, still no vacuum cleaner. Told many untruths. Don’t buy !

My V 15 Submarine vacuum cleaner arrived on Wednesday. I charged the battery to the maximum. After three days, for the first time I want to turn on the vacuum cleaner, and it does not work !!!! I tried several times and still no possibility. I contacted the support service and a new vacuum cleaner will arrive in a few days. I am very disappointed that I paid 750 E for a vacuum cleaner and it breaks down after charging the battery and before the first use.

Order 1593035613 V 12 slim hoover. It is very very difficult to attach / remove the tube from the handset. Dyson recommended this model to us as 70 year olds. When I contacted Dyson they asked me to check YouTube videos for a solution!!!

I have been a big fan of Dyson stick hoovers for many years and in the past , always found customer services to be fantastic , but it seems Dyson has farmed out customer services to a call centre and the results are disgraceful, I bought. V12 which is still under guarantee , and I am now 6 weeks trying to get the issue resolved , eventually Dyson asked for me to post the hoover back to them and they would replace it with a new hoover within 3 working days of receiving it , that was 11 days ago and not even a reply from them , now I'm €500 down and I don't even have a hoover , I will never deal with them again and would strongly advise anybody thinking of buying from them to think again ,

Disgraceful, bought a hoover-never worked and would not charge and never did. Refused a refund despite faulty equipment as I was over 35 days, sent back to Dyson and now the vacuum has gone missing and they will investigate for another 7 days. So now without a vaccum totally and supposed to be a luxury home supplier. DO NOT BUY DYSON, miele is far better

Order placed on 29th September 2024, for hoover worth 300€. Never arrived, returned by An Post back to Dyson on the 9th October according to An Post the item was undeliverable so returned to Dyson. They confirmed it arrived I have original tracking as never had the hoover here, also email from Dyson confirming the samw. Many calls later and said within 14 working days will be money back refunded to my account. I have no money back to date and calls to Dyson are useless as the operator repeats the same stuff again and again give me few more minutes, give me 2 more days. Trying to tell me the hoover was delivered to me, where it was delivered back to Dyson, I have enough, I am reporting you to the Consumer Rights Comisson and also will be forwarding the issue to the TV programm the Complaints Bureau on RTE1.

I bought a dyson and after two years i needed a new battery. DID told me that I had to contact dyson direct to get a new battery. I went online and ordered 2 no. batteries, one for a spare. When they arrived, I realised that i had ordered the incorrect batteries for my machine. I contacted Dyson and they sent me 2 no. bar codes in order to send them back. At the same time I ordered the correct batteries. However, when I asked for my money back on the incorrect batteries, they kept on asking me for proof of postage. I presumed when I received the bar codes, that they would link these to me. However, after numerous calls and explanations, I gave up. I am down over €90. I do not find the dyson vacuum cleaner value for money and would never by another one again. They are so expensive, that people think they are getting something special, but they are not worth the money. Their customer service is absolutely appalling. They just could not give a toss!!! regards Catherine

Real Customer service prioritises the client's neeeds, not the company processes. It should be motivated by people who want to solve client problems because the company's reputation , products and sales depend on it.
My cherished Dyson Vacuum started to fade; battery I thought. I eventually found a phone number for Dyson Ireland and called. A lady walked me through a diagnostic test and said it was the motor at fault, not the battery, so I ordered a replacement and paid online.This took about 45 minutes. I got an email confirmation. A week or so, she had said. After two weeks I looked at the email and saw that the part was being sent to a guy and postcode vaguely like mine but in the UK! I rang Dyson asap. Yes, that's a mistake a guy said. Our supervisor will call you to organise a refund. I don't want a refund, I want the part, I said. Well,, that's the process. So wait for the call, he said. The call never happened. So I called Dyson Ireland again a week later. Oh dear, said the woman at the call centre. I can see the mistake. I'll organise a refund and you should have it in up to two weeks. I don't want a refund, I want the part, I said. She checked with stores and said they didn't have the part in stock but would notify me when it arrived and meanwhile I could have my money back.
One month later - no refund; no part; a "sorry for the inconvenience" email that I cannot reply to. Customer Service? I don't think so.

Purchased a Dyson V15 total clean on 11/10/24
Was informed for delivery 15/10/24 7am -7pm I waited in all day
2 days later I rang and was told my order would arrive within 48 hours
3 days later not delivered rang again told the same thing
2 days later a repeat of the above
And again 2 days later
My Dyson has not been delivered my money has been debited
I asked in 2 occasions to speak to a manager but told it was not possible
I emailed 7 times
The last response was that my order had been cancelled
I needed to reorder and I would not get a refund for 14 days
The item was €649.50 I am a pensioner that is 2 weeks pension and now the want me to furnish another 2 weeks pension
I have no confidence in this company and have been 3 weeks without a vacuum I can’t afford to order again till I get refunded it is impossible to get a manager and the people on the phone are useless they all just apologise and do nothing and say the same things from a script
Don’t buy if Dyson online buy in a store

UPDATE: got my refund today, 1month and 3 days after equipment was returned and after 6 calls and 4 emails. Feels like I ran a marathon. UPDATE: Another week, another 2 calls to costumer service and no feedback what so ever, no refund even though they received the equipment a month ago. Absolutely shocking costumer service - even though people individually are quite nice - will never buy again and will spread to anyone that can hear me that this company is just trash. I paid 400€ for a hot & cold fan, realized it was loud as a plane, decided to return it, returned it and haven't seen my refund in the past 3 weeks. Have been trying to contact costumer service but it's almost virtually impossible as they only have a number to call and no email. Have been on calls where I have to repeat my story and details and customer service just tells me that this is being escalated as refund had been processed and never hear back from them. An endless loop. A nightmare.

I am a huge fan of Dyson but today I got really disappointed. I have purchased an Hairdryer 3 years ago and suddenly stop working. Thanks of the assistance I booked a repair although today I have received a refund of the repair fee because my machine is unrepairable. Here is my disappointment how possible that a machine that suddenly stop working ( I mean I could understand if I dropped into water or smashed from the 3rd floor) is unrepairable. For spending 400 euro 3 years ago and to be heard there is nothing it can be done for repairing I believe that it is a company policy to make user purchase a new machine after only 3 years ( which you do understand that I spend 133.33 euro x year when a normal phone cost less which longer life time frame). Support was great but you also do understand that 25 % discount for a new purchase it is not worth it what I already spent 3 years ago so now I should spend additional 300 euro for how many years will this leave and suddenly stop working? And ofc it stop working when the warranty is expired which I am really sorry to say make me suspicious.

If I could give 100 stars for the service I have received I would. I purchased a dyson airwrap that I use everyday. I've had it a number of years. I contacted customer care and advised it was not working they assisted with troubleshooting over the phone and it did not resolve the issue. They advised me that the model was out of warranty period but they could provide a repair for €89 to which i accepted. The courier collected the product from my door brought it for repair and has just returned with a new one sent from Dyson in replacement of my broken one. I work in customer service and am blown away by the level of customer service I have received. I understand the products are expensive but you pay for quality in the device and the customer service that comes in aftersales. I was thinking about purchasing the new hair straighter from Dyson and now I will definitely be purchasing it this year! Well done Dyson! Keep up the excellent service!

I have never seen a worse customer service. The products are expensive!! And in return, I had to explain the same thing to several people and I was on the chat for 45 mins. Never buying another Dyson. I am so done.

So the saga continues with Dyson. After getting a replacement V15 Sub for a faulty part which took 6 weeks to get resolved, the replacement machine arrived which to be fair didn't take long at all once collected, but to my amazement the new machine didn't last to long before it wouldn't charge, and so the Dyson digital assistance starts again. By the time you spend 20mins explaining what the issue is and the history behind it all the best resolution is to collect the machine yet again!! Two machines two different issues and not even a phone call from Dyson who claim to have great customer service. Well this customer has not and is still not having a great customer experience.

I called on the 5th of October 2024, because of a lot of complaints I have since I am a customer. Once I finished my complaints, I was told I was going to receive a replacement for my Dyson Purifier Hot+Cool Formaldehyde. The agent told me she got the approval, and I am getting a new one on the 9th of October, and once I receive it, the old one will be collected. As I did not receive an order number, I called on the 7th. The expected call time was 30 minutes, I called again, the expected waiting time was 20 minutes, so I used the chat. The agent told me there was either an order nor notes from an agent. So that I had to repeat what was agreed upon on the call, but this was not good enough.The agent wanted to know why the agent agreed to the replacement. At the end I had to ask for a manager to call me back. I was calling on the 8th and another Agent told me that the order was in draft I asked her if she could submit the order instead of doing so she was also asking me why the Agent agreed to the replacement. After 26 minutes talk instead of respecting Agent's decision she said that the agent from the chat opened a complaint and a manager will call me, and then she started with the process of ending the call, Well yesterday the 9th any machine and any call from the manager as promised!! So I called today and I was told my complaint was passed to the manager on Monday instead on Sunday that the manager will call me as soon he is finished with a Customer, but he did not! My compliments are growing and growing! Today is the 22nd Oct. And I am still waiting for the replacement every 2, 3 days I have to contact them, I have a collection of ref. Numbers I would put my Dyson in the bin if it had not been so expensive.

I have always considered Dyson a reliable brand, but my recent experience has been nothing short of frustrating. I pre-ordered a vacuum cleaner and patiently waited for weeks, only to be told by customer service that my order had been canceled without any prior notice. While this was disappointing, I decided to give Dyson another chance and ordered a different vacuum cleaner. This time, I paid full amount and scheduled the delivery for October 2nd—just two days after placing my order. However, when the vacuum cleaner didn’t arrive on time, I had to reach out to customer service on October 4th to ask about the status. To my frustration, I was told to wait 24-48 hours for the team to investigate. Fast forward to October 7th, with still no vacuum cleaner in sight, I had to contact customer service once again, only to be given the same response: wait another 24-48 hours. This endless cycle of waiting and vague promises is completely unacceptable, especially for a company as reputable as Dyson.
Not only do I currently have no vacuum cleaner, but I am also stuck waiting indefinitely for a delivery with no clear resolution in sight. If Dyson allows customers to select a delivery date, they should at least ensure that they can meet those expectations or communicate promptly when they cannot. As a long-time customer who has always trusted Dyson products, this experience has seriously made me question the company's commitment to customer service and reliability. I expected far better, and I hope Dyson addresses this issue quickly.

I bought a Dyson V10 vacuum in July 2022. The battery started to deteriorate around May of 2024. I called Dyson in July 2024 to get a new battery under warranty which they accepted and said they would dispatch one and I should have it in 5 to 10 working days. This is where the problems really began. After not receiving the battery after 14 working days I called to see if there was a problem, only to be told my order had been cancelled. A new order was created and another battery was to be dispatched. Again, I waited 12 working days and called again to be told the order had been cancelled. This has happened a total of 4 times now.
I've been trying to get a replacement battery for almost 55 working days now.
Terrible support for a mediocre product.

Update: I never recieved the battery and I was never contacted by Dyson at any stage to try to find a solution.