Dyson Opiniones 766

Spent 1hr 30mins on a phone line to be told I’d have to return it because it’s broken!I was asked 4 times for my name and serial number and had to send the expert from Dyson a link that I found on google for the instructions on how to do a factory reset….. the final conversation ended with them informing me that someone could collected it and they could try to fix it (it’s a day old) just don’t listen and to busy trying to deal with more than one customer at a time terrible product and even worse at communicating!

I contacted Dyson via their online chat after receiving more hair products than I had ordered — simply trying to do the honest thing by letting them know. Instead of appreciation, I was treated as though I’d done something wrong and was asked to provide photographic evidence of the extra product. Really, Dyson? Very disappointing customer service.

I phoned to enquire about a discount code to buy a hair wrap dryer and styler, their customer service person basically told me to go online. (Which is where I was having difficulty to begin with) What a waste of time. I might just buy off Amazon and introduce the middle man to get a better price. Dyson, this is poor service for someone who wanted to make a quick purchase.

AVOID AVOID AVOID

Airwrap faulty after 9 Months, wouldn't supply same colour, item arrived with no attachments and we had to exchange old item with Driver.....escalated with Customer Service....now need to wait a Week for a response.....now have no use of Air Wrap as no attachments.....just awful Customer Service

I bought a spare part for my Dyson machine and paid for it, but it never reached me. Instead, it was returned to Dyson before delivery. More than a month has passed, and I still have not received my refund.

The only reason I even purchased the spare part was because my Dyson machine broke down, and Dyson themselves recommended that I buy this part as a solution. Later, after repeatedly contacting customer service, Dyson admitted their mistake and agreed to send me the part free of charge. However, that shipment also never arrived and was again marked as “returned before delivery.”

When I kept insisting, I was suddenly told that the spare part I purchased was actually out of stock. If that is true, then why was I informed twice that it had been shipped and returned before reaching me? This feels like fraud.

Throughout this process, instead of taking responsibility, Dyson’s customer service only provided automated replies, redirected me elsewhere, and even suggested I should purchase the part from another retailer. That is completely unacceptable.

I did not buy the spare part out of pleasure — I had to buy it because Dyson’s own product failed. It is Dyson’s responsibility to provide a working solution, not to mislead and waste the customer’s time.

I have saved all correspondence as proof and will escalate this matter further.
This has been by far the worst customer service experience I have ever had.

We have been customers of Dyson for years. We stopped buying replacement new ones this month at the advice of Which. Now we cant even get a service on the old vacuum without multiple mess-ups. Delivered to the wrong house, complaint dealt with involving multiple missed promises to call back, and by telling us it had been delivered nearby and we should start going door to door. 9 million people live in London. Idiots.

Horrendous customer service. The worst I have ever experienced.

terrible customer service both on the phone and on the computer....... they basically said that my 2 year warranty was only viable if i had bought it from Dysons themselves!!

I waited all day for delivery but nothing came ,
I contact costumer service where my parcel?
But costumer service cancel my order not asking me if I like to receive or cancel,
just let me know I can do it order again, disepotment after waist my time with them I order Philips hair dryer come on time.

I purchased a Dyson fan through AO.com, the delivery was quick as always with AO but within a week of me receiving the fan it started making an awful squealing noise. As with all companies now to get anything fixed / replaced you are pushed to go directly to the manufacturer. I didn’t see the problem with this and booked it in with Dyson. The fan was collected by DPD, organised by Dyson and that is where the customer service ended.

Dyson called me stating that the fan they received had a different serial number on it to that I had provided even through the confirmation email I had been sent from confirming they had received my machine had the correct one on. They confirmed they had sorted this issue but it has now been 4weeks since they received it and I’ve had absolutely no communication from them on the status of the repair. I have reached out to them 4 times now for an update to be fobbed off and told that they had raised my query to the relevant department and I am to wait 24-48hrs for a response. I am still waiting for this response.

I have never experienced customer service like this and I will never be buying from Dyson again or recommending Dyson to anyone I know.

Shocking level of service! My delivery was due on Monday by midday, it is now Saturday and no notifications, I have contacted customers service three times already, on Monday they told me I will receive the order by 24-48 hours, deadline passed, on Thursday they have told me the same, nothing happened and today they have told me I will hear back in 24h, it will probably be another lie. I demanded a refund, they said they cannot give me a refund because the item gas been shipped, another lie as I checked the status and it says that the order is confirmed but not yet dispatched. The chat download function does not work, I asked for an email confirming what was said in the chat, they said they will send it to me shortly, these was hours ago, no email. There has been absolutely no communication from them since the order was confirmed over a week ago. I have no hope I will receive my delivery and I start to think it will also be hard yo get my refund. If it wasn't a big brand name, I would be sure that I'd been scammed!! Appaling...I wished I'd read the reviews before purchasing

I contacted Dyson because the brush head on my animal ball upright was gummed up with dog hair and leaving lines on the carpet. EVENTUALLY I was sent a replacement apparently worth £65. It is a piece of junk. Lightweight, gummed up with dog hair already, I can't vacuum under tables anymore as the ratchet doesn't move as much, it is USELESS on hard floors, pushes bits around and I've resorted to a long handled broom. I just wish I'd kept the old head!! Dyson products and customer services used to be so good, now awful. I've given up and going the same way as my friends and buying a SEBO

Bought the dyson floor cleaner absolute rubbish has been replaced once same problem occured rang them for a refund say im out of the 3months shocking i will never buy off dyson again dont buy the dyson v10 floor cleaner!

Shocking customer service from Dyson.
My airwrap keeps cutting out.
Called customer service to be offered a repair at £99 without any idea of how long it would take or 10% on a new machine! Also such rude agent.
Dyson used to be so much better than this!

I bought the Dyson Corrale Hair Straightener on 13/11/2020 with 2 year warranty. These became faulty and would not hold a charge and on 17/12/2022 Dyson replaced them.
These have now become faulty and again will not hold any charge and are only 7 months out of warranty. The product started to not hold a charge from July 2025.

I contacted Dyson on 25th August 2025 and they refuse to replace the product, albeit offering me 25% off a new product. Why would I buy a new straightener when two of them have been faulty, one still under 2 years old and the second pair 2.5 years old.

I find it unacceptable that an item costing £400 only has such a short life expectancy. I have GHD straighteners at a significantly lower cost, which are still working perfectly after ten years.

Under the Sale of Goods Act, I feel that my straighteners should be replaced, as I would expect them to last more than the 2 and a half years that they have been in use. The product is not fit for purpose.
I have been a loyal customer to Dyson, buying many products over the years and find this most upsetting that I have spent such alot of money on Straighteners that are such an unsatisfactory product.

Absolutely shocking customer service. Waiting for a refund on two Dyson products, over £1k in total.
The products were wrongly bought after the Dyson website had a hiccup over card payments. It didn't look like they'd gone through, but actually had.
Requested a refund in June 2025, promised money back within 14 days.
A month later I rang again, promised the refund in 5 days.
Two weeks later I rang again to see why no refund had been received.
Five attempts with the same result so far.
It's now early September, today's call has promised a return call from a 'senior manager' within 24hrs.
Watch this space.
Completely unimpressed with Dyson. Highly unlikely to want to buy another Dyson product for the foreseeable future.

Order duplicated 3 times - and despite requesting cancellation 5 minutes after receiving email confirmation would not cancel. Most unhelpful customer service i have ever encountered. Will not but anything more from Dyson.

Bought an Airwrap for my daughter in Sept 2023, a month back the machine stopped working, I immediately contacted customer, everything went well during the chat and I was promised a courier label so I can send the product to them for repair. It has been one month since my first chat and I have had million chats with them, and yet to receive my label. I regret buying their product. An airwrap, hair dryer and airstrait, approximately 1700e spent and my worst purchase in my life.
Dyson will collapse soon if this is how their customer service work!

Called customer service to check whether the colour hair dryer I wanted was suitable for my hair type and to ask whether there was a difference between the colour dryer I wanted and the dryer that had my hair type in the title of the product but was not the colour i really wanted, (it's a hairdryer but for over £300 so of course I want the colour I want). Was advised to get the product with my hair type in the title. Ordered it, opened it, tested it out and found out after that the dryer I actually wanted had the attachments that would have worked in my hair.
The advisor was almost impossible to understand and i raised that at the start of the call. I called back the next day and was told they can only see what is on the dyson website in the UK - as I was reading from another retailers option and the Dyson site did not have the model i was interested in, advisor just told me the right one was the only one he had access too! unbelievable. The 2nd advisor couldn't even understand the problem. Premium priced products should equate to premium customer service. The call centre staff they have now should not be allowed to speak to the public.

Needed replacement battery for Dyson V10. Told to only use Genuine Dyson product. Ordered battery on 11th August 2025, paid, with allow 10 working days for delivery. Ok I am in N Ireland so long delivery might the norm. To date no checking reference number given. It is now 28th and no sign of delivery. Tel call to Dyson useless, someone in India. Virtual also useless.