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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I had the same experience as Elaine. I was put in touch with Easidrive through my Insurance company. I was not informed that it was a car hire company and charged exhorbitant sums. I was told I would... Ver más

Valorada con 5 estrellas sobre 5

What a slick operation! Fully informed from the first call. Timely updates and efficient handling made for a completely pleasant experience. The personnel were accommodating and quick to work to my sc... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From the initial contact made by Steve from their HQ who was extremely efficient & put me at ease to the incredibly thorough Jerry who delivered my pristine hire car. He explained in detail to me from... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service received. Kept in contact regularly. Courtesy car provided was far superior than what was being repaired. I was reluctant to hand it back! All staff were super friendly. Courtesy ca... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de alquiler de automóviles

Información proporcionada por diversas fuentes externas

EasiDrive provides a high quality, comprehensive accident management solution, specialising in assisting drivers nationwide who have been involved in road traffic accidents. Working closely with a range of referring partners, delivering outstanding customer service remains our biggest priority and we have the experience, the expertise and the resources to make the whole process smooth and swift for everyone involved.


Información de contacto

3,8

Muy bueno

TrustScore: 4 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 4 estrellas sobre 5

Car was delivered on time with a…yes

Car was delivered on time with a message telling me what time ETA wll be car looked clean but windows was dirty and used paper tissues left i center console had to do tyre pressure as light came on next morning there was no sat nav so had to go out and buy one would i use them again i think yes but would look more at cleanliness of vehicle

31 de agosto de 2022
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon,
Thank you for the review and your feedback. We thank you for your comments with regards to how the service could have been improved.
Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

Highly recommended

Given a hire car with insurance company through EasiDrive. One of the best and easiest companies i have ever had the pleasure in dealing with. Staff really friendly and extremely helpful! Never feel like anything is too much. Received better updates regarding my car through EasiDrive than i did from my insurance company. EasiDrive also managed to sort the issue with the insurance company marking my fixed car as a write off. Cant thank yous enough for all your help over the last month!

18 de agosto de 2022
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon,
Thank you for the kind review, it's fantastic to hear you were so pleased with the service. Your feedback is very much appreciated.
Kind regards
EasiDrive

Valorada con 1 estrellas sobre 5

Total scam. Use your insurance company instead

The truth of the matter is all of these positive reviews are fake.
Easy drive is nothing but a scam.
Dodgy car repair garages use them in the event of a non fault accident.
I had a clear cut non fault accident. The garage
I used which after speaking to neighbours is dodgy and they put easidrive on to me.
Easidrive asked for witnesses phone numbers which I gave and got get confirmed what took place ( they were passengers in the third party car)
Easidrive sent me a car when the Bodyshop took mine.
I kept their car only until the Bodyshop gave me a date of completion on mine( about 3-4 days max.
They obviously are now demanding crazy amounts from the third party insurers who are refusing to pay.
Easidrive now says I owe them £2200 for three days rental if I don’t provide all of my personal finances and underwear size to them.
I have a court date and I am going. I am going to waste everyone’s time
It’s all a waste of time. This is why our car insurance continues to go up.
If you use Easidrive, the Bodyshop wins, garvin’s law wins, Easidrive wins and you, the person who has a damaged vehicle and all the headache looses big time.
Why are companies like this allowed to trade? Well they pay big money in taxes so the taxman loves them.
If you have an accident go to your insurance company and only your insurance company no matter what a Bodyshop tells you.

5 de julio de 2022
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon,

Thank you for your comments, we are sorry to hear of your concerns.

Unfortunately we have been unable to locate your claim, please can you email your concerns to complaints@easidrive.com in order for the matter to be investigated.

Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

From start to finish the service was…

From start to finish the service was brilliant the only downfall was the repair garage that fixed my car. Rude, left tape everywhere grease on my car they also was supposed to clean it. Easidrive were brilliant

29 de junio de 2022
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon,
Thank you for the kind review and your positive feedback.
Kind regards
EasiDrive

Valorada con 1 estrellas sobre 5

I had a no fault accident and contacted…

I had a no fault accident and contacted my insurer who passed the claim to Easidrive. 10.5 weeks later I am still in courtesy car and have had to chase constantly for updates. Easidrive have had many issues trying to get updates from the garage they sent it to and through the period of time they have been unable to give form dates for when my car was going to be ready. They also gave Easidrive mixed mesages. The garage have now tried to return my car twice but I refused to accept it as it was dirty and had additional scratches and marks to seats that weren't there when they took the car. It took two weeks to pick the car up and they only did an assessment from photos. Low and behold after they had the car for a while they found additional parts were required. I have had to do all the chasing considering the accident was not my fault and the other party admitted full liability. I would not recommend this company given the service I have received from Easidrive and their appointed garage. I have emailed the complaints address and have had no response to date!

29 de junio de 2022
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon Mr Stapleton,

We have been made aware your vehicle has since been returned and that you are now happy with the repairs completed.

If this is not the case please email complaints@easidrive.com so we can investigate your concerns further.

Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

I would like to thank this company for…

I would like to thank this company for being there for me from day 1. The took no time .by the end of the day I have received a call .telling me when I was going to get a car . Got a car a very good car . They are very good and reliable

28 de junio de 2022
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon,
Thank you for the kind review and comments.
Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

I would recommend Easidrive to anyone…

I would recommend Easidrive to anyone they were so helpful after i was in an accident they had a replacement car brought out to me in no time at all,and staff were very helpful on the phone and sorted every thing out for me. Mrs M Poulter.

19 de junio de 2022
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon,
Thank you for the kind review and comments. We're happy that we could help.
Kind regards
EasiDrive

Valorada con 1 estrellas sobre 5

Do not use this company if you are in a no fault accident

Oh my goodness how has this company got this rating. Do not use them. Only gave 1 star because I had to.
In a non fault accident. Problems with communication from start to finish. No empathy with regards to fact that i had been the victim of the crash. Firstly car was picked up and sent to a garage unknown to me as there terms and conditions werent suitable for Nissan
garage to sign up to! That should have been a red flag from the beginning. Rental car fine but constantly ringing to move things on so they could collect the hire car due to fear of costs being too high. Used an engineer from another part of the country to do desk top assessment of car, not even seen it and no assessment as to whether if was safe! Appeared that car was assumed scrap before even assessed as no consider action if the functioning or safety of the vehicle just the bodywork. Then continue to get hassled about scrapping the car following an offer of 2k less than what my car was worth. Well course its not in good condition, someone crashed into me at 60mph! They wouldn't pay out for caf seats until the third party insurers paid them even though they had confirmation payment would be made. I was without car seats for my two children, one of which had been in the accident. I kept getting hassled with calls at work then getting emails saying we can't get in touch! All this company are bothered about is money. Do not use them.

16 de junio de 2022
Opinión espontánea
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Respuesta de EasiDrive

Good afternoon,
Thank you for your comments, unfortunately we have been unable to locate your file. Please email your concerns quoting your reference number to complaints@easidrive.com
Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

Loan car

Easidrive was very good they kept us informed all the way, they made appointments and kept them promptly. We was very pleased with the service thank you

15 de junio de 2022
Opinión espontánea
Logotipo de EasiDrive

Respuesta de EasiDrive

Good afternoon,
Thank you for the positive review and your feedback. It's great to hear we were able to assist.
Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

I had no fault damage to my vehicle and…

I had no fault damage to my vehicle and Easidrive very quickly provided a brand new vehicle whilst my car was repaired. Excellent service and very efficient. Regular calls from them to check everything was OK. Easy pick up service when my car was repaired and returned.

5 de mayo de 2022
Opinión espontánea
Logotipo de EasiDrive

Respuesta de EasiDrive

Good morning,
Thank you for your positive review and comments. It's great to hear we were able to be of assistance.
Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

Very helpful and they helped me to get…

Very helpful and they helped me to get a hair car when I was besparet for a car after I had a car accident

5 de mayo de 2022
Opinión espontánea
Logotipo de EasiDrive

Respuesta de EasiDrive

Good morning,
Thank you for your positive review and comments.
Kind regards
EasiDrive

Valorada con 3 estrellas sobre 5

Communication could have been better

Communication could have been better, and I had to make a 25-mile round trip to return the hire vehicle.

5 de mayo de 2022
Opinión espontánea
Logotipo de EasiDrive

Respuesta de EasiDrive

Good morning,
Thank you for your review, we are sorry to hear of your concerns. Please contact complaints@easidrive.com should you wish a further review to be completed.
Kind regards
EasiDrive

Valorada con 1 estrellas sobre 5

I was speaking to Brad I have been…

I was speaking to Brad I have been ringing in for a week for a hire car that I have been promised they haven’t gave me good customer service they have been saying the same thing for a week they are nothing available

3 de mayo de 2022
Opinión espontánea
Logotipo de EasiDrive

Respuesta de EasiDrive

Good morning,

Thank you for your comments, unfortunately we have been unable to locate your file. Please email your concerns quoting your reference number to complaints@easidrive.com

Kind regards
EasiDrive

Valorada con 5 estrellas sobre 5

Very good company

I can recommend this company as, i found them reliable in that they lent me a car the next day and answered all my questions after my accident Couldn't fault them i any way.

13 de abril de 2022
Opinión espontánea
Logotipo de EasiDrive

Respuesta de EasiDrive

Good Morning,
Thank you for the positive review and kind comments, with regards to your experience with us.
Kind Regards,
EasiDrive

Valorada con 5 estrellas sobre 5

Great company

Great company, delivered a top quality car in double quick time, and customer service was second to none. Could not fault you, fairplay.

28 de marzo de 2022
Opinión espontánea
Logotipo de EasiDrive

Respuesta de EasiDrive

Good Morning,
Thank you for the great review. It's fantastic to hear of the experience and we're happy we could help.
Kind Regards,
EasiDrive

Valorada con 5 estrellas sobre 5

EasiDrive gave me a Excellent service…

EasiDrive gave me a Excellent service with great communication and a fast response I recommend to all thankyou for a great service regards mark

28 de marzo de 2022
Opinión espontánea
Logotipo de EasiDrive

Respuesta de EasiDrive

Good Morning,
Thank you for the positive review and the kind comments. We pride ourselves in delivering excellent customer service and I will ensure your comments are fed back.
Kind Regards,
EasiDrive

Valorada con 5 estrellas sobre 5

My recent dealing with easidrive was…

My recent dealing with easidrive was very good very efficient service from start to finish, car was delivered on time, representative was very polite and explained things to me in plain English would definitely use this company again if needed to thank you most pleasant experience 👍

28 de marzo de 2022
Opinión espontánea
Logotipo de EasiDrive

Respuesta de EasiDrive

Good Morning,
Thank you for the positive review and the kind comments. We are happy to hear that you've had a pleasant experience using our services.
Kind Regards,
EasiDrive

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