My Mother died, and I called East coast mobility to see if they were interested in buying the scooter Mother had bought from them 18 months previously.....they offered a maximum of £100. I thought car... Ver más
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Consulta las opiniones de los clientes
Had a problem with my husband’s scooter whilst on holiday locally so I rang them, the lady apologised they couldn’t send anyone out today but offered to check it when we got to them, which they did. A... Ver más
La empresa ha respondido
East Coast Mobility went the extra mile when our skylight window lost power and we were not able to close during a freezing cold spell.From our initial contact with Kelly who arranged for Grant to com... Ver más
La empresa ha respondido
Had an annoying rattle on a scooter bought from them some years ago.A technician at no charge rectified the problem with no fuss despite some problems in friendly courteous way. Excellent service wi... Ver más
Información sobre la empresa
Escrito por la empresa
East Coast Mobility are a family-owned and family-run mobility retailer with one strong mission: to enhance the lives of the less able. We have been striving for this for over 20 years now and are constantly working hard to make your life easier to maximise mobility. From mobility scooters to beds and chairs, power and wheelchairs to a variety of daily living aids, we offer mobility products to ensure that your lifestyle is as comfortable as possible. Alongside our comprehensive catalogue, we also work incredibly hard to make sure that each and every one of you that comes to us has a positive experience. Our quality services include free home demonstrations so you can try out some of our Beds and Chairs in your own home and see how it is suited to you. We can alter and build products to your exact requirements as well as make adaptations when your needs change over time. The design and installation of our Stairlifts are all completely bespoke as well and completed by in-house trained professionals. If any adaptations are required for these, they can be undertaken by our friendly team as and when needed. Our supreme after-sales service is apparent through our servicing, testing and repairs that we offer as standard. We believe in providing a Platinum Service which includes Mobility Scooter repair, bathroom adaptations, electrical testing, product servicing, plus so much more! Contact us today for further information.
Información de contacto
1 Carlton Road, NR33 0RU, Lowestoft, Reino Unido
- 01502 514500
- hello@eastcoastmobility.co.uk
- eastcoastmobility.co.uk
4,4
Excelente
55 opiniones
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Wouldn’t recommend from buying from…
Wouldn’t recommend from buying from east coast mobility they harass you if you don’t make the payment on time and they non stop call you and they charge a ridiculous amount for the scooter do not buy
29 de junio de 2024
Opinión espontánea
Respuesta de East Coast Mobility
Hi Tiffany,
We are sorry to see your rating and read your review.
Our team have been trying to reach out to you to resolve this matter.
Despite numerous attempts and methods to communicate over several months we are no further forwards.
Our credit agreements require payments to be made on specific dates. Any late payments will prompt a reminder from our Credit Control team. If we have been unable to reach you this would lead to repeat attempts until the matter has been resolved.
Our payment plans are designed to give people an affordable and fair opportunity to regain their independence. Over East Coast Mobility’s 20 year history these plans have helped hundreds of people.
Kind regards,
The East Coast Mobility Team
Matter resolved amicably
I requested a brochure for the products I had seen online one week later I got a card from the post office requesting £5 for a package as no postage had been paid this included the brochure there was no indication when ordered that I would be paying the postage not good bad start I ordered my cabin car from someone else
After discussion with the company yesterday this matter was resolved satisfactory many thanks
Mrs V Andrews
11 de julio de 2024
Opinión espontánea
Respuesta de East Coast Mobility
Update - 21/08/24
Hi Mrs Andrews,
Thank you for sharing your updated review.
We are very sorry about the postage mailing error.
We are glad to hear you feel the matter has now been resolved.
If we can assist you further in any way please do not hesitate to contact us.
Kind regards,
The East Coast Mobility Team
---
Original Reply - 20/08/24
Hi Mrs Andrews,
We are so sorry to read your 1-star review.
This does not sound right at all. All requested brochures from East Coast Mobility are mailed completely free of charge.
This may have been a genuine human error and mistake when franking your brochure package for which we are sorry for.
We would like to make this right. We have sent you a request for more information via Trustpilot. This should be in your email inbox. Please kindly respond to this request so we can contact you.
Kind regards,
The East Coast Mobility Team
On my side.
The staff were very helpful and really seemed to care that I should buy what was best for me. In particular, Kelly went out of her way to sort a problem with my order.
1 de noviembre de 2023
Opinión espontánea
Respuesta de East Coast Mobility
Hi Ian,
Thank you for your review!
We are so glad to hear you had a positive experience with us.
We will be sure to pass on your lovely comments to Kelly.
If there is anything else we can do to help you in the future please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
I received good friendly service with…
I received good friendly service with no sales pressure or jargon and good prices. From now on it will be my shop of choice and I will recommend them to anyone wanting disability services.
22 de marzo de 2024
Opinión espontánea
Respuesta de East Coast Mobility
Hi Keith,
Thank you for your rating - we really appreciate you taking the time to submit a review.
As a family owned business we strive to offer both friendly and independent advice and support. We are so happy to read about your recent experience.
If there is anything else we can do to help you in the future please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
Great service
Great service, I did end up buying a more expensive machine but boy it was worth it.
They happily held my Invader for me until my money landed. Great advice and helpful after service too.
5 de marzo de 2024
Opinión espontánea
Respuesta de East Coast Mobility
Hi Becky,
Thank you for your 5 star rating. We really appreciate you taking the time to submit a review.
We are also so glad to hear about your positive experience with the Invader. We will be sure to share this with the whole team.
If we can assist you in any way please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
I will thoroughly recommend East Coast…
I will thoroughly recommend East Coast Mobilty for servicing my dads stair lift. They were called , and they came promptly and fixed the problem and Serviced it. A lovely man called David was kind and friendly, he was professional and explained everything really well. My dad is 91 and deaf, and David was brilliant with him.
What a brilliant service thank you
12 de octubre de 2023
Opinión espontánea
Respuesta de East Coast Mobility
Hi Rachael,
Thank you for your review.
That really is wonderful to hear. It's great to know that your Dad now has peace of mind when using his stairlift. We will be sure to pass your feedback directly to David.
If there is anything else the team can do to assist you further please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
Great service
Great service. Swift and efficient with everything clearly explained. Highly recommended
4 de octubre de 2023
Opinión espontánea
Respuesta de East Coast Mobility
Hi Chiara,
Thank you for your rating - we really appreciate you taking the time to submit a review.
We are so glad to hear you had a positive experience!
If there is anything else the team can do to assist you further please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
Brilliant, fast service!
While my Mum was very poorly her stair lift stopped working and got stuck in a doorway causing even more problems. After calling East Coast Mobility they not only came out to fix it the following day but they also told me how to move the seat further up the rail so we could get round it until they came 😁
6 de septiembre de 2023
Opinión espontánea
Respuesta de East Coast Mobility
Hi Caroline,
Thank you for your rating - we really appreciate you taking the time to submit this review.
We are so glad to hear we were able to get your Mum's stairlift up and running again, and back to full health. We will be sure to pass your feedback directly on to this member of the team.
If we can help you or your Mum in any other way please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
Knight in shining armour (well scooter really)
While shopping in the the town today, I came across a lady who was on a scooter that had broken down. As she had nobody I could ring for her, in desperation I rang our local East Coast Mobility to see if they could offer any advice. No problem, the guy said, I'll be there shortly. When I finished my shopping and passed by again, an engineer was with her. Not only was he there within 15 minutes, he was unloading from his van another scooter so the lady could get home. As writer with a regular grumblers corner column, it was so refreshing to see a shining knight in action for a change. Top marks ECM. Dan Keeble
25 de agosto de 2023
Opinión espontánea
Respuesta de East Coast Mobility
Hi Dan,
Thank you for your rating - we really appreciate you taking the time to submit this review.
We are so glad we were able to assist this lady to ensure she was able to return home safely. We pride ourselves on making people's live easier - and as the saying goes, actions speak louder than words.
We will be sure to pass your feedback directly on to this member of the team.
Take care,
The East Coast Mobility Team
Amazing service
Amazing service, friendly professional staff,great prices, it only took 2 days to service my scooter, I received updates by phone and received it back on day 3. A very happy customer... Thank you.
25 de agosto de 2023
Opinión espontánea
Respuesta de East Coast Mobility
Hi Nicole,
Thank you for your rating - we really appreciate you taking the time to submit a review.
We are so glad to hear you had a brilliant experience with the servicing of your mobility scooter. We will be sure to pass your feedback over to the team.
If there is anything else we can do to assist you further please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
very friendly staff and very helpful in…
very friendly staff and very helpful in making the right choices
28 de julio de 2023
Opinión espontánea
Respuesta de East Coast Mobility
Hi Jackie,
Thank you for your rating - we really appreciate you taking the time to submit a review.
If there is anything else we can do to assist you further please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
Ongoing problems since November 22
Ongoing problems since November 22. My own mobility scooter id thought wasnt working, I had never used it before and it was brand new but bought elsewhere. I called for assistance to see what may be wrong and this company came to look. I discovered nothing was wrong, Just didnt know how simply it operated. But then was tols in their opinion it was very unsuitable for me and they could find something more suited to me... there beginning nothing but trouble til now and yet unresolved. Intimidating is not helpful nor is threatening. Obviously dont care in truth and mainly concerned with sales and profits. As now said to them, indeed yes I will see them in court. No other way forward than their option of taking back the scooter they recommended but no return of my new one as they sold it straightaway, before id completed purchasing their one, that they insisted I ought to have. And of course at further loss of monies paid at the time and the suffering caused by my mistake of believing them, and not making further payments to them due to not being happy at all with this so now being harrassed and threatened. Nice one east coast mobility. Before you say i failed to co operate, why did Grant ignore me ever since. Sending others to intimidate instead? And lying regarding any receipts etc. As he did not give me any. Neither did he give me choices or any instructions on this ex demonstrater scooter they claim is foldable even , but it is not. Who is telling the truth?
11 de julio de 2023
Opinión espontánea
Respuesta de East Coast Mobility
Hi Patricia,
We are sorry to see your rating and read your review.
Our team have been trying to reach out to you to resolve this matter.
Despite numerous attempts and methods to communicate with you over several months we have had no acknowledgement or replies.
As part of our debt collection procedure, we scheduled a visit to your property to try and start a conversation.
These type of home visits are a last resort following lack of response.
Kind regards,
The East Coast Mobility Team
I've been using east coast mobility for…
I've been using east coast mobility for alot of years now they are very helpful and understanding would definitely recommend.
18 de abril de 2023
Opinión espontánea
Respuesta de East Coast Mobility
Hi James,
Thank you for your rating - we really appreciate you taking the time to submit a review.
If there is anything the team can do to assist you please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
It was viper scooter helpful for me because you…
It was very helpful for me because you came to my house. Found one that suits my disabilities. Had a problem on my first trip. Called you and you fixed the problem that day. Since then no problem.
13 de abril de 2023
Opinión espontánea
Respuesta de East Coast Mobility
Hi John,
Thank you for your rating - we really appreciate you taking the time to submit a review.
We are so glad to hear you had a brilliant experience!
If there is anything else the team can do to assist you further please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
5 star service 🌟🌟🌟🌟🌟
THANKYOU to Keith at East coast. I hired a scooter for 7 days £60 they delivered it to the new beach hotel ( Alfa travel coach holiday) in great Yarmouth before we got there and picked up after we left the scooter was in tip top condition and at a very good price thanks again from Ian for your 5 star service 🌟🌟🌟🌟🌟
16 de abril de 2023
Opinión espontánea
Respuesta de East Coast Mobility
Hi Ian,
Thank you for your rating - we really appreciate you taking the time to submit a review.
We are so glad to hear you had a brilliant experience!
If there is anything else the team can do to assist you further please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
Excellent help
Excellent help, advice, information and demonstration from the sales, office & delivery team nothing was too much trouble. Look forward to dealing with you in the future.
22 de marzo de 2023
Opinión espontánea
Respuesta de East Coast Mobility
Thank you for your rating.
We really appreciate you taking the time to submit a review.
If there is anything else the team can do to assist you further please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
Talking to kerry they took great care…
Talking to kerry they took great care at A cost and did all they could to help me scooter works better now ive got through to them the exact problem with the tiller canopy im not to happy with as its a pain when crossing the road at the traffic lights needs completely opened to press the button on the crossing. Seen better designed ones. But they did their best to help
24 de enero de 2023
Opinión espontánea
Respuesta de East Coast Mobility
Hi Julie,
Thank you for your rating.
We really appreciate you taking the time to submit a review.
We will be sure to pass your kind comments on to Kelly.
If there is anything else the team can do to assist you further please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
Replacement key
I lost the only key for a mobility scooter I was selling. My call was received by a friendly voice and when I explained I couldn't remember what it looked like, but gave the model number she went to explore what they had. It was one of 2 they had in stock. I needed it quickly and I received it the next day. If it wasn't the right one, I could return it free of charge. Very friendly, efficient and willing to help.
26 de enero de 2023
Opinión espontánea
Respuesta de East Coast Mobility
Hi Susan,
Thank you for your rating.
We really appreciate you taking the time to submit a review.
If there is anything else the team can do to assist you further please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
Mother had snagged some fabric in her…
Mother had snagged some fabric in her chairlift this morning and East Coast Mobility sent a person round to fix this in 20 minutes! We are thrilled as Mum can't get up to bed without the aid of the stair lift. Exceptional service. I highly recommended this company. Thank you East Coast Mobility for the peace of mind.
13 de enero de 2023
Opinión espontánea
Respuesta de East Coast Mobility
Hi Susan,
Thank you for your rating.
We really appreciate you taking the time to submit a review.
We will be sure to pass on your comments to the colleague involved in repairing your Mum's stairlift chair.
If there is anything else the team can do to assist you further please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
East Coast Mobility went the extra mile…
East Coast Mobility went the extra mile when our skylight window lost power and we were not able to close during a freezing cold spell.From our initial contact with Kelly who arranged for Grant to come out on the same day to establish the problem for David Bird to resolve the following day .We are so grateful to all concerned as our family are coming for Christmas from tomorrow. Well done E.C.M.
20 de diciembre de 2022
Opinión espontánea
Respuesta de East Coast Mobility
Hi Lynn,
Thank you for your kind words.
We really appreciate you taking the time to submit feedback.
We will be sure to pass on your comments to the colleagues involved in fixing your bathroom skylight.
If there is anything else the team can do to assist you further please do not hesitate to contact us.
Take care,
The East Coast Mobility Team
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