Eastern Garage Doors Opiniones 

107
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had an electric Hormann garage door and matching garden door fitted. The whole process from survey to installation was excellent. The fitters were both polite and helpful and left the site in very g... Ver más

Valorada con 5 estrellas sobre 5

They listened and understood where other similar firms in the Northampton area showed no interest at all. From initial survey to office staff and installation we were advised on what was happening an... Ver más

Valorada con 5 estrellas sobre 5

The installers were brilliant, fast, efficient, polite, clean and tidy. Would recommend to anyone. Just need to be prepared to wait for the awning to be made to order! Fabulous quality awning.

Valorada con 5 estrellas sobre 5

Very quick to respond to inquiry rep very helpful to questions asked good advice responded with quote same day placed order 5 weeks later garage door installed. Fitted with no fuss site left clean and... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de puertas de garaje
  2. Constructor de porches y pérgolas
  3. Empresa de construcción
  4. Tienda para la reforma del hogar

Escrito por la empresa

Eastern Garage Doors is a family-run business with over 40 years of expertise in the industry. Our unwavering dedication to meeting customer requirements has helped us become the leading supplier of garage doors in the East of England. We prioritise delivering best-fit solutions, ensuring both our products and installations align perfectly with your needs. Our values revolve around establishing trust through reliability, consistency, and transparency. We put customers at the heart of everything we do, providing the best all-round experience, coupled with perennial support, should you choose to use our after sales services. We take the time to understand your needs providing top-quality products tailored to your budget. Our focus lies in supplying durable, high-quality, and functional garage doors, installed to the highest standards. When you engage with us, you can expect attentive guidance throughout the decision-making process. Our friendly and professional sales support, skilled technicians conducting free, no-obligation surveys, along with skilled, approved fitting engineers will ensure a perfect experience. By choosing us, you will enjoy: - Bespoke solutions designed to complement your lifestyle - A diverse range of top brands, offering various styles, colours, and materials - A 5-year workmanship guarantee - Product warranties of up to 10 years

Our promise to you

Escrito por la empresa

We're committed to our customers
We work hard every day to make Eastern Garage Doors The East of England’s most respected service brand.
We build trust
We foster a feeling of trust by being reliable, consistent, and transparent
We are empathetic
We put customers at the heart of everything we do, providing the best customer experience, and perennial support
We focus on quality
Maintaining high standards in all aspects of the business to ensure customer satisfaction.

Workmanship

5-year quality guarantee

We guarantee our installation work for 5 years

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

107 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(107)

8 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic garage door company

Fantastic garage door company. Workmen arrived and were fantastic from start to finish. Would highly recommend to anyone, so happy with garage doors. Thank you

17 de octubre de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had two old up and over garage doors…

I had two old up and over garage doors replaced yesterday with two new electric roller doors and the guys that installed them Barry and Simon were great very neat and tidy and the doors look really good. I would not hesitate in recommending Eastern Garage doors.

20 de julio de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent experience.

We wanted to replace 2 single, manual, garage doors with 2 electric, roller doors. The gentleman who visited us to sort out what we wanted and provide a quote was professional and helpful. We were kept informed about installation. When there was a small hiccup with the electric sockets not being installed on time this was quickly resolved by the office staff and installation team with only a days delay. The install team were efficient and kept us fully updated during the install. They explained that they needed to come back to seal the doors to ensure the correct colour sealant was used (as we had a special order for the colour of the doors) and also to fix a small gap as our garage floor wasn’t level. This was done in a timely manner and to a high standard. There was a set procedure for us to hold back a small amount of the invoice until this was done and, again, this was handled efficiently by the office team. We are very happy with the doors and all interactions we had with various members of the team. In anything like this there are always small hiccups and how they are resolved is key.

21 de junio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

Don't rely on first impressions...however all issues now resolved.

The initial impression of Southern doors Ltd (part of the Eastern Group) was good and installation went well.

The metal garage doors were installed on the 4th March at approx cost of £2.5k.

They initially looked great but within 8 weeks they started to rust, initially Southern doors were helpful and spoke to the manufacturer I was then informed that because we lived near the coast it was to be expected and was down to "oxidisation".

I should clean the doors. The doors have been cleaned regularly but sadly the rust is bubbling thru they have now been installed for 9 weeks and Southern doors are not going to do anything.

I will be seeking legal direction.
I will avoid this company in future.

I would just like to report that Southern doors have now replaced my doors.
They have also taken steps to ensure that the same mistakes are not made in the future.
Julie at Southern has been really helpful.

18 de mayo de 2022
Opinión espontánea
Logotipo de Eastern Garage Doors

Respuesta de Eastern Garage Doors

Thank you for your feedback. Further to our ongoing communcication with yourself, we are still working to resolve this with the supplier and hope to have a satisfactory outcome for you within the next week. We will communicate with you privately to resolve the matter.

Valorada con 1 estrellas sobre 5

To quick to dismiss the job...

The first installer refused to do the job as there were some things in the garage in the way, people working on the house offered to shift them but he just drove off forcing us to pay an additional £200 for a failed install. The people working at the house took about 5 minutes to move things, but the installer refused to come back. No attempt was made to contact me through this, except to tell me I'd be charged the extra £200. We'd cancelled a concrete pour on-site to accommodate them. The second installer did the job, but didn't put enough sealant around the door, so we had to call them back to redo it. This meant I had to take 2 times off work to be there. Door itself is fine now.
In reply to their reply. It is an active building site!!! It took 5 mins to clear after the installer arrived, but your guy came early and ran away as quick as he could as soon as they saw an issue, not waiting, made no attempt to contact me and lied about people being unwilling to move things. All of this you know as I've messaged about it. We've now discovered damaged electrical wiring in the garage where no one but your people were working.

5 de abril de 2022
Opinión espontánea
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Respuesta de Eastern Garage Doors

Whilst we appreciate your frustrations and comments, we do ensure customers are advised several times from time of ordering to time of booking installation that the garage must be cleared to allow works to be carried out safely. We had been given this confirmation from yourself 3 days prior to arriving and so it was disappointing to see the garage was not clear on arrival. As a responsible company, we must protect our workers and ensure our health and safety policy is adhered too at all times. It is very rare we walk away from an install due to not having clear access.

Valorada con 5 estrellas sobre 5

Highly Recommended

Highly recommended.
From quote to installation, only 3 weeks as needed the electric garage door installed quickly before other building works could commence. Not a problem.
Quick, efficient, tidy and knowledgeable.
The whole process from survey to install was excellent.

24 de marzo de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best door company ever

Best door company ever. Professional friendly engineers who fitted the new kitchen door for me with no trouble.
Having had a bad experience with another door company am so pleased to have found Eastern doors and will highly recommend them to everyone

14 de febrero de 2022
Opinión espontánea
Valorada con 4 estrellas sobre 5

Garage door

Good job neat and tidy very afcent and knowledge able work man. Good service would recommend to anyone

27 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service from start to finish

Excellent service from start to finish. Quality of workmanship on installation was excellent. It was not the cheapest quote I got, but I definitely got what I paid for. Very pleased with our new garage door!

26 de noviembre de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Simply Brilliant to Deal With

I have used Eastern Garages Doors (EGD) twice now - once for a new garage door on a house renovation and most recently for a Hormann garage door and front door on a new build house.
Both times every part of the process has been excellent - from first contact, to site survey, to installation. Communication was timely, consistent and accurate and prices were great too.
If only all companies could be like this....

23 de noviembre de 2021
Opinión espontánea
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Respuesta de Eastern Garage Doors

hi Dave!

thanks for leaving us a review, and thankyou for being such a loyal customer! such a pleasure to deal with you! were glad that you find our communication to be industry leading! will be glad to deal with you in the future!

Kind Regards
The EGD Team

Valorada con 5 estrellas sobre 5

The garage door is even nicer than…

The garage door is even nicer than expected!! The whole team has been very friendly helpful and efficient from start to finish

4 de noviembre de 2021
Opinión espontánea
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Respuesta de Eastern Garage Doors

hi gaelle,

thanks so much for leaving us a review, it is much appreciated! so glad you found our customer service to be exemplary!

Kind Regards
The EGD Team

Valorada con 5 estrellas sobre 5

A job well done!

I was given a quote and everything was explained to me.
I was kept informed as to the date of installation and any delays there may have been.
On the day of installation the guy fitted it all very well and cleared up after himself. He showed me how it all worked. I was very happy with the finished product. Would highly recommend eastern garage doors.

22 de septiembre de 2021
Opinión espontánea
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Respuesta de Eastern Garage Doors

hi!

thanks for leaving us a review it is much appreciated! so glad your happy with our high standard of Guarenteed (5 years!) Workmanship!

Kind Regards
The EGD Team

Valorada con 5 estrellas sobre 5

Excellent service

We had an excellent experience dealing with Eastern Garage Doors from our fist telephone call through to installation. Clear explanation from the surveyor on what was available to suit our needs. The installation team were tidy and polite. Very happy with our new garage doors and would highly recommend using this company.

27 de agosto de 2021
Opinión espontánea
Logotipo de Eastern Garage Doors

Respuesta de Eastern Garage Doors

Hello Mr Lyons,

Thankyou for taking the time to leave a review! it is much appreciated! so glad you found our customer service to be exemplary, we always strive to maintain our high standards!

Kind Regards
The EGD Team

Valorada con 5 estrellas sobre 5

Great job!

Quality door, looks good and a great job done by two friendly fitters.

24 de agosto de 2021
Opinión espontánea
Logotipo de Eastern Garage Doors

Respuesta de Eastern Garage Doors

Hi!

thanks for taking the time to leave us a review! much appreciated!

Kind Regards
The EGD Team

Valorada con 5 estrellas sobre 5

New garage door

Recently I had a new side hinged garage door installed by Eastern Garage Doors.
I had to wait a long time for it because of the pandemic but it was worth it.
New door a bit expensive but the quality, colour and looks are great.
Installers were here on time and done a very quick, neat and tidy job.
Thumbs up for this company!

2 de julio de 2021
Opinión espontánea
Logotipo de Eastern Garage Doors

Respuesta de Eastern Garage Doors

Hi Daniel,

thanks so much for leaving a review! much appreciated! so glad your impressed by the quality of our Guaranteed workmanship (5 years!)

Kind Regards
The EGD Team

Valorada con 5 estrellas sobre 5

Fantastic....

Hiya 😀
I'll be totally honest and say the garage door I ordered was amazing. It works perfectly and looks fantastic.
Many thanks,
Sue

30 de junio de 2021
Opinión espontánea
Logotipo de Eastern Garage Doors

Respuesta de Eastern Garage Doors

Hi Sue,

thanks so much for leaving us a review, much appreciated! so glad your pleased with the quality of our product!

kind regards
The EGD Team

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