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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Had great service and communication with them. Very helpful and always happy to discuss your questions and offering help and support. Great selection of fish and coral and always happy and very health... Ver más

Valorada con 5 estrellas sobre 5

Great shopping experience. The four coral frags arrived in excellent condition with good color and polyp extension. The Tridacna clam looks healthy and opens nicely, very well packed for shipping. The... Ver más

Valorada con 5 estrellas sobre 5

“Really impressed with this latest livestock order for Coral Lounge. Getting anything down to Stewart Island isn’t exactly straightforward, so I appreciate the extra care that went into this ship... Ver más

Valorada con 5 estrellas sobre 5

I was nervous ordering fish from their location to the west coast of the south island as I have always used an intermediary and then collected. I did send them an email to ring and discuss (which I ha... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de animales

Escrito por la empresa

Hi, welcome to EMA! We're New Zealand's leading Marine Aquarium Experts, specialising in the importing of live fish and coral from all around the world, as well as key dry goods brands such as Fauna Marin & Red Sea. Our highly trained staff are dedicated to helping you achieve excellence with your reef tank. Need help? Reach out!


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

649 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

Had great service and communication…

Had great service and communication with them. Very helpful and always happy to discuss your questions and offering help and support. Great selection of fish and coral and always happy and very healthy. Nice clean shop front also shows true to there level of commitment to the customers and live stock.

15 de mayo de 2026
Valorada con 5 estrellas sobre 5

What a great experience

What a great experience, great communication and vast stock availability compared to other stores. Fast shipping and very happy with purchase.

10 de marzo de 2026
Valorada con 5 estrellas sobre 5

“Really impressed”



“Really impressed with this latest livestock order for Coral Lounge. Getting anything down to Stewart Island isn’t exactly straightforward, so I appreciate the extra care that went into this shipment. The fish arrived in excellent condition — active, eating, and clearly well looked after. The corals were just as good, with great colour and polyp extension almost straight away. Communication throughout was fast, friendly, and clear, which makes a huge difference when you’re coordinating delivery to the island. Big thanks for the effort and the quality. Will definitely be ordering again.”

9 de marzo de 2026
Valorada con 5 estrellas sobre 5

Great shopping experience

Great shopping experience. The four coral frags arrived in excellent condition with good color and polyp extension. The Tridacna clam looks healthy and opens nicely, very well packed for shipping. The test kits were also carefully packaged and within good date. Fast shipping and smooth communication with the seller. Very satisfied with this purchase. Highly recommended. ⭐⭐⭐⭐⭐

6 de marzo de 2026
Valorada con 5 estrellas sobre 5

Fantastic service

Despite an unfortunate website error, meaning I couldn’t receive my order as I had purchased it, Matt went the extra mile to ensure I was happy with my experience. And that I was. Thanks again

6 de marzo de 2026
Valorada con 3 estrellas sobre 5

I paid extra to have my fish not delivered to me.

I bought from EM previously and had coral delivered fine. This time I paid extra for same day shipping for a fish. I was not told I would pay extra to have my fish left at AirNZ cargo, not actually delivered to me at the address shown on my order confirmation. Luckily, driving there was not an issue for me, but neither the order confirmation, nor AirNZ tracking gave an address of where to collect it! Of course websites deliberately make it difficult to find a person to talk to, to confirm that I did need to go there, and confirm what the address was.
On the up side - the fish settled in great.

6 de febrero de 2026
Logotipo de EasternMarine Aquariums

Respuesta de EasternMarine Aquariums

Hey Darren, thanks for the review. Airfreight is a airport to airport service, and this is outlined in our shipping information page here: https://easternmarineaquariums.co.nz/pages/shipping-information

We do not intentionally make it difficult for our customers to understand what is required from them to pick up a consignment, which is why we took the time to make the page above.

Courier is a door to door service, and airfreight is an airport to airport service, which also means we take the time to drop your fish off to Auckland Airport for shipping.

I hope your next order goes more smoothly - reach out if you have any questions, we are here to help.


Matt

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