Finger weg. Ware absolut minderwertig. Rücksendung nach China. Kein Support. Geld weg, nicht einmal über Käuferschutz abgesichert in meinem Fall.
Eclairdevoir
Gracias por visitar Trustpilot. Lamentablemente, no se pueden publicar más opiniones en esta página, porque el sitio web de la empresa ya no existe. Si tienes alguna pregunta, contáctanos.
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Sito creato a febbraio di quest'anno per truffare gli acquirenti. Proprietario del dominio volutamente occultato su Whois. Falsi feedback positivi scoperti sulle loro piattaforme. Vendono vestiti che... Ver más
La empresa ha respondido
suis content du service et du pull en cachemir, sauf qu'au pull il n'y a aucune étiquette indicant la taille (ça va je connais la mienne !) mais surtout aucune indication comment lessiver, c'est pour... Ver más
Delivery took weeks Bad quality products and you need to send them back to china if they don’t fit For getting further informations for the return process they keep offering you for discounts for... Ver más
La gente también ha visto
Not even one star
Not even one star, fake disigns on the website. Received the order 7 days ago, not even close to the pictures on the website. Asked for return, they have to confirm but they dont. Ik think they gonna wait after the 14 days are passed. They are scammers for sure
4 de junio de 2025
Opinión espontánea
Respuesta de Eclairdevoir
Hello Erik,
We’re sorry to hear that your order did not meet your expectations. We aim to ensure that our product images and descriptions accurately represent the items, and we regret if you feel this was not the case.
Regarding your return request, we process all returns according to our policy and within the legal time frame. We apologise if there has been a delay in confirming your request — this is not the experience we want for our customers.
Please contact us directly at info@eclairdevoir.com with your order number so we can prioritise your case and ensure it’s resolved promptly.
We take your feedback seriously and will review our procedures to make sure communication and processing times are improved.
Kind regards,
Éclair de Voir Customer Support
Not what it looks like
Ordered two items, which were or poor quality compared to what was shown on the website. After looking at their refund policy, it's only possible to ship it back directly to China within 10-14 days after receive. Wish I checked this before ordering, would have never ordered then. This is a red flag in my opinion. Haven't received back an answer on my refund request yet, so I will probably never make the 10-14 days shipping back to China. Lesson learned.
27 de mayo de 2025
Opinión espontánea
Respuesta de Eclairdevoir
Hello,
We’re sorry to hear that your order did not meet your expectations in terms of quality. We aim to ensure that all products match the descriptions and images on our website, and we regret if this was not your experience.
Our return policy, including the time frame and international return address, is available before purchase, but we understand it can be inconvenient. That said, we always aim to review each case individually to find a fair resolution.
Please contact us at info@eclairdevoir.com with your order number so we can check your refund request and assist you promptly to ensure it’s processed within the return window.
We value your feedback and will continue working to make our processes clearer and more customer-friendly.
Kind regards,
Éclair de Voir Customer Support
They're using images from other companies
I ordered a dress from this company and once arrived it was clearly very cheaply made and misrepresented from what they were showing on the website. I started to look more into it and found out they are actually using designs and images from other websites such as house of cb. Unfortunately after weeks of emailing asking for a refund they only offered 20% refund or I had to pay €20 shipping to return it. Once I asked to proceed they stopped answering once again. Really disappointed and frustrated, horrible customer service.
20 de marzo de 2025
Opinión espontánea
Respuesta de Eclairdevoir
Hello Ali,
We’re sorry to hear that your order did not match your expectations and that your experience with our customer service was unsatisfactory. We work hard to ensure our product images and descriptions are accurate, and we regret if you felt the item you received was not as presented.
Regarding your return request, we follow our stated policy to process all refunds promptly, and we apologise if there was a delay or breakdown in communication. This is not the level of service we aim to provide.
Please contact us at info@eclairdevoir.com with your order number so we can review your case in detail and offer a suitable resolution, whether that be a full refund or an alternative solution.
We take your feedback seriously and will use it to improve both our product presentation and our response times moving forward.
Kind regards,
Éclair de Voir Customer Support
...DON'T !!!!
Sito creato a febbraio di quest'anno per truffare gli acquirenti. Proprietario del dominio volutamente occultato su Whois. Falsi feedback positivi scoperti sulle loro piattaforme. Vendono vestiti che sembrano di alta moda e poi spediscono delle cinesate orribili che non valgono neanche 1 centesimo del prezzo di vendita. Addirittura etichette mancanti. E nessuna possibilità di reso... SCAPPATEEEEE !!!!!!!!!!!!!!!!
22 de mayo de 2025
Opinión espontánea
Respuesta de Eclairdevoir
Gentile Marica,
Ci dispiace sinceramente che la Sua esperienza con Éclair de Voir non sia stata positiva. Vorremmo rassicurarLa che siamo un’azienda regolarmente registrata e che tutti i nostri prodotti sono descritti e fotografati con la massima attenzione possibile sul nostro sito web.
Se il capo ricevuto non corrisponde alle Sue aspettative o presenta difformità rispetto a quanto ordinato, La invitiamo a contattarci all’indirizzo info@eclairdevoir.com indicando il numero d’ordine, così da poter verificare la situazione e offrirLe una soluzione adeguata.
Prendiamo molto sul serio ogni segnalazione e ci impegniamo a migliorare costantemente sia la qualità dei nostri articoli che la chiarezza delle informazioni fornite online.
Cordiali saluti,
Éclair de Voir Customer Support
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.