Content was good as previously, contained in hessian bags further enclosed in cardoard boxes which strained to constrain the bags! It was easier to move the bags, which, although heavier, were better... Ver más
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Consulta las opiniones de los clientes
Incredibly pleased with this purchase. I didn’t expect to be able to light a large log burner with just 1 eco firefighter, but have now done so on each of the 3 occasions I have tried. So a great savi... Ver más
La empresa ha respondido
Looking for an economical and environmentally sustainable way of lighting the fire and these seemed to be the best I could find. Having used now a couple of times they keep the light for the le... Ver más
La empresa ha respondido
The ecoblaze website is easy to use and find the product you want. Delivery for my order was free and quick given it included Easter. The firelighters are in a cardboard box and were packed into a l... Ver más
La empresa ha respondido
Información sobre la empresa
Acerca de ecoblaze
Escrito por la empresa
Ecoblaze stands as a champion for natural, sustainable, quality products. We have worked with the same suppliers for many years. This ensures consistent quality and as we grow, our partners grow with us.
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
We are part of White Horse Energy, the largest online retailer of wood based home fuels in the UK. We have achieved this through a commitment to product quality, backed up by a dedicated and passionate team. If you aren't yet an Ecoblaze customer, you might want to check out what our customers say about us
Información de contacto
White Horse Energy, 1st Floor, Globe House, Love Lane, GL7 1YG, Cirencester, Reino Unido
- 01285402000
- sales@ecoblaze.co.uk
- ecoblaze.co.uk
4,4
Excelente
517 opiniones
Ha contestado el 92% de las opiniones negativas
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Excellent product.
Excellent product.
Much better value than traditional paraffin white cubes and burn for longer which means you don't need to use so many.
10 de enero de 2026
Respuesta de ecoblaze
Thank you so much for your excellent feedback! 🌟
We’re really glad to hear that you’re happy with the product. It’s great to know you’re finding it much better value than traditional paraffin white cubes — and that the longer burn time means you don’t have to use as many. That’s exactly the kind of quality and efficiency we aim to deliver.
If you have a moment, we’d really appreciate it if you could also share your experience on our Google Reviews page. Your support helps us continue offering great products and service to all our customers.
Bee CS Team
Good service great product love the…
Good service great product love the sustainability ethos
7 de enero de 2026
Respuesta de ecoblaze
Thank you so much for your lovely review! 🌟
We’re really happy to hear that you enjoyed both the service and the product. It’s especially great to know you appreciate our sustainability ethos — it’s something we’re truly passionate about, so your feedback means a lot to us.
If you have a moment, we’d really appreciate it if you could also share your experience on our Google Reviews page. Your support helps us continue offering great products and service to all our customers.
Bee CS Team
Excellent product and efficient service.
Excellent product and efficient service.
10 de enero de 2026
Respuesta de ecoblaze
Thank you so much for your wonderful review! 🌟
We’re delighted to hear that you’re pleased with both the product and the efficient service you received. Providing great quality and a smooth experience is always our top priority, so your feedback truly means a lot to us.
If you have a moment, we’d really appreciate it if you could also share your experience on our Google Reviews page. Your support helps us continue offering great products and service to all our customers.
Bee CS Team
Huh! Only half of my order has arrived
Have phoned to say i need other half of my order which i have paid for. Am waiting for this to now be sent please. Is now the the 20th January. Only half of my order has arrived. I ordered and paid for 2 boxes of 200 firelighters . Only one box of 200 firelighters has come. It took Evri 5+ days.From 8th to 15th..... I spoke to ecoblaze yesterday.Was told to wait 24+ hours. Nil has happened. Im supposed to praise Evri. Im not impressed. The packing people are obviously not doing their job properly. The label said parcel weighed 4 kgs...it weighed less than 2...therefore only half of my order. Please facilitate the rest of my order which I paid for a week ago+! I had 400 firelighters on my last order....that came ok.Theres not enough checking going on. Please send me the rest of my order!
I must add that these are brilliant, excellent firelighters. They are clean burning ,efficient and work really well. Hence I like to have 2 lots at once then I'll not run out. They are the best. Never had trouble with receiving my order before. Will continue to use Ecoblaze. Despite this problem currently.
You speedily rectified my problem, thank you so very much. I was imoressed and as i said already, i will remain loyal to Ecoblaze. You have good products, and the issue was of the despatcher rather than the manufacturer, i guess. All best.
9 de enero de 2026
Respuesta de ecoblaze
Hi Teresa,
Thank you for your detailed feedback, and we are very sorry to hear about the missing box from your order and the delay in getting this resolved. This is certainly not the level of service we aim to provide.
We have raised this with our packing and dispatch team as well as the courier, as the parcel weight you mentioned does suggest that only part of the order was sent. Please be assured we are arranging for the remaining box of 200 firelighters to be sent to you as a priority.
We really appreciate your kind comments about the quality of the firelighters and your continued support of EcoBlaze. Thank you for your patience while we resolve this for you.
Kind regards,
KM
Excellent product
9 de enero de 2026
Respuesta de ecoblaze
Thank you so much for your kind review! 🌟
We’re delighted to hear that you’re happy with the product — delivering excellent quality is always our priority, so your feedback truly means a lot to us.
If you have a moment, we’d really appreciate it if you could also share your experience on our Google Reviews page. Your support helps us continue offering great products and service to all our customers.
Bee CS Team
Didn’t get full order had to phone…
Didn’t get full order had to phone twice until rectified
8 de enero de 2026
Respuesta de ecoblaze
Please accept our apologies for the delay in responding to your review.
We are sorry that your order arrived incomplete and that it took multiple phone calls to get the matter rectified. We understand how frustrating it is to have to chase us for a resolution, and this is certainly not the level of service we aim to provide.
We will be investigating these communication issues internally to ensure our processes are improved and resolved so that this does not happen in the future. Thank you for bringing this to our attention and for your patience while we corrected the order. Kamva - CS Team
Order went through easily and was…
Order went through easily and was delivered 2 days later by a friendly courier who explained that the box had burst when he lifted it. On inspection, it looked full to me.
8 de enero de 2026
Respuesta de ecoblaze
Thank you so much for your feedback! 🌟
We’re pleased to hear that your order went through smoothly and that delivery was completed quickly by a friendly courier — great service at the door always matters.
We also appreciate the courier explaining the situation with the box. We’re glad to hear that upon inspection, everything looked full and intact. Still, if you ever notice anything missing or damaged, please don’t hesitate to reach out — we’re always here to help and make it right.
If you have a moment, we’d really appreciate it if you could also share your experience on our Google Reviews page. Your support helps us continue offering great products and service to all our customers.
Bee CS Team
Prompt delivery
Prompt delivery. Not needing them immediately but imagine fine!! Thanks.
8 de enero de 2026
Respuesta de ecoblaze
Thank you so much for your feedback! 🌟
We’re really pleased to hear that your order arrived with prompt delivery. Even if you don’t need the product right away, we’re confident it will serve you well when the time comes — but if you ever have any questions or need assistance, we’re always here to help.
If you have a moment, we’d really appreciate it if you could also share your experience on our Google Reviews page. Your support helps us continue providing great products and service to all our customers.
Bee CS Team
Regular customer
I'm a regular customer of EcoBlaze and find the wood to be high quality.
The service and delivery are quick and communication is great.
8 de enero de 2026
Respuesta de ecoblaze
Thank you so much for your continued support and for leaving such a lovely review! 🌟
We’re delighted to hear that, as a regular customer, you consistently find our wood to be high quality. It also makes us really happy to know that our quick delivery, smooth service, and great communication keep meeting your expectations — it’s exactly what we aim to provide every time.
If you have a moment, we’d really appreciate it if you could also share your experience on our Google Reviews page. Your support helps us continue delivering great products and service to all our customers.
Bee CS Team
The convenience of Ecoblaze firelighters
The firelighters are conveniently packed, easy so store and use
8 de enero de 2026
Respuesta de ecoblaze
Thank you so much for your lovely feedback! 🌟
We’re delighted to hear that you’re enjoying the convenience of our Ecoblaze firelighters. It’s great to know that you find them easy to store, simple to use, and thoughtfully packed — we design them with exactly that convenience in mind.
If you have a moment, we’d really appreciate it if you could also share your experience on our Google Reviews page. Your support helps us continue delivering great products and service to all our customers.
Bee CS Team
Delivery issues
Delivery issues - the order was fine (though the Ecoblaze Pinikay briquettes arrived as something else that seems identical that I couldn't find on the website). But it was sent by Evri, and I have endless issues with Evri. I'd really appreciate a choice of courier, possibly paying extra, just to have a better delivery experience.
8 de enero de 2026
Respuesta de ecoblaze
Thank you for taking the time to share your feedback — we really appreciate it. 🌟
We’re glad to hear that your order itself was fine, though we apologise for any confusion caused by the Pinikay briquettes arriving under a different name. Sometimes packaging updates or equivalent branded products are used during restocking, but we understand how this can be unclear. If you ever want to double‑check a product, feel free to reach out and we’ll be happy to confirm everything for you.
We’re truly sorry to hear about the ongoing delivery issues with Evri. We know how frustrating it can be to deal with courier problems, especially when it happens repeatedly. Your suggestion about offering a choice of courier — even at an extra cost — is extremely valuable. It’s feedback we’re actively reviewing, as we want every part of the experience, including delivery, to be smooth and reliable.
If you have a moment, we’d really appreciate it if you could also share your experience on our Google Reviews page. Your feedback helps us continue improving our products, service, and delivery options.
Bee CS Team
Supposed to be next day delivery, was a Late delivery.
Supposed to be next day delivery was ordered 6th January and still not even out for delivery yet and it's 14 January.
I know there has been some bad weather, but I have received several other deliveries from Amazon, sports direct all with last week and they were orders I placed several days after this Eco-blaze order was placed.
So a bit disappointing as previously they performed well.
7 de enero de 2026
Respuesta de ecoblaze
Thank you so much for your fantastic feedback! 🌟
We’re delighted to hear that everything was perfect — from how well the product lights to the fast, free delivery. Providing great quality with smooth service is exactly what we aim for, so your review truly means a lot to us.
If you have a moment, we’d really appreciate it if you could also share your experience on our Google Reviews page. Your support helps us continue delivering great service to all our customers.
Bee CS Team
Respuesta de ecoblaze
Thank you so much for your feedback! 🌟
We’re glad to hear the product is working well for you. It’s great to know you’re getting good use out of your logs — even when using only half an evening’s worth. If you ever need tips or support to get the best burn from your wood, we’re always here to help!
If you have a moment, we’d really appreciate it if you could also share your experience on our Google Reviews page. Your support helps us continue providing great products and service to all our customers.
Bee CS Team
I recently tried out pini-kay ecologs…
I recently tried out pini-kay ecologs from Amazon and was impressed. These logs are compact and manageable, easily igniting with a bit of kindling. They paired well with kiln-dried hardwood logs. After comparing prices, I found this option to be reasonably priced for a smaller order, and I was pleased with the free shipping. However, the logs were delivered by Evri, arriving in two batches a few days apart, taking about a week in total. A quicker 2-3 day delivery would have been perfect, but I plan to order again, hoping for faster shipping next time. Additionally, the customer service was excellent when I called to resolve an issue with the website not accepting my postcode.
9 de enero de 2026
Opinión espontánea
Respuesta de ecoblaze
Thank you so much for taking the time to share such a thoughtful and detailed review! 🌟
We’re really pleased to hear that you were impressed with the Pini-Kay Eco Logs — their compact size, easy ignition, and great performance alongside kiln‑dried hardwood are exactly what we aim to deliver. It’s also great to know you found the pricing reasonable and appreciated the free shipping.
We’re sorry to hear about the delivery delay and the split shipment with Evri. We completely understand how a quicker 2–3 day delivery would have made the experience perfect, and we’re continuously working with our couriers to improve consistency and speed. Your feedback here is extremely valuable.
We’re also very glad our customer service team was able to assist with the postcode issue quickly and efficiently — we’re always here to help make things smooth for you.
If you have a moment, we’d be grateful if you could also share your experience on our Google Reviews page. Your support helps us continue improving and delivering great service to all our customers.
Bee CS Team
Paid, part delivery & money back ….
Ordered & paid 8 January before 3pm for 24 hour delivery. Got confirmation that Evri would be delivering…. Hmm not the best start. 24 hours later multiple emails saying it a was going to be late then an Evri email to say goods damaged beyond repair & sort it out with Ecoblaze….. I rang & requested my money back, interestingly I sent two emails to their sales team and it bounced back as unable to deliver. Saturday 10 Jan two opened bags arrive with 2 bags of logs missing. Another headache to deal with.. logs burn for an hour but throw out heat. They don’t last as long as proper logs. I got full refund but poor experience.
9 de enero de 2026
Opinión espontánea
Shambolic - Escalated to Ombudsman
Last review from me and the only reason I am doing this is because I get no answer or any form of communication from Eco Blaze, despite all their comments to the contrary in my previous two reviews. So I have escalated this to the Ombudsman and my Credit Card company. Yes it's only 1 pack valued around 7-8 pounds, but it's the principle, why should I or anybody else accept this level (or lack of) service?
In Summary
3 emails sent to Eco Blaze, no reply to two, third bounced back, address not known.
2 telephone calls to their orders department, first promised substitute pack, never received, second told me "they are still waiting" and asked me if I wanted to place a bigger order as there is more chance of it being delivered at once! This was over three weeks ago and I have now been waiting in excess of a month.
Ignore their comments on here, they mean nothing, valueless words written to placate people who have been financially and practically inconvenienced. My advice don't touch this lot with a barge pole, order from a more established and reputable company, it may be a few pounds more, but you know exactly what you are getting and when you are getting it!
1 de diciembre de 2025
Opinión espontánea
Respuesta de ecoblaze
Please accept our sincerest apologies for the continued lack of communication and the fact that your previous attempts to reach us have been unsuccessful. We realize that the small value of the item does not change the principle of the matter; you are entitled to the service you were promised regardless of the order size.
We are particularly concerned to hear about the bounced email and the unacceptable suggestion made during your phone call regarding placing a larger order. This does not align with our standards, and we will be investigating these communication failures and the advice given by our team to ensure this is resolved and does not happen in the future.
We respect your decision to involve your credit card provider and the Ombudsman. We recognize that our words must be backed by action, and we are reviewing this case internally to address the breakdown in our service. Kamva - CS Team
No customer service
Parcel left on roadside in rain. While this is obviously a courier issue (evri), the company cannot be bothered to respond to an enquiry (evri site says to contact sender). Not interested in customers.
16 de diciembre de 2025
Opinión espontánea
Respuesta de ecoblaze
Hi Will,
Thank you for taking the time to leave your feedback.
We are genuinely sorry to hear about your experience and the frustration caused. Leaving a parcel unattended at the roadside is not the standard we expect from our delivery partners, and we appreciate you highlighting this. While the courier is responsible for the final placement of the parcel, we fully accept that the overall experience reflects on us as the sender.
We are also disappointed to hear that you feel your enquiry was not responded to. This is not the level of service we aim to provide, and we apologise if communication fell short on this occasion. Our customer service team will review this matter with both the courier and internally to understand what went wrong and ensure it is addressed.
Thank you again for bringing this to our attention. We take all feedback seriously as it helps us improve our service going forward.
Best regards,
KM
Respuesta de ecoblaze
Hi Richard,
Thank you for your review! We’re really glad to hear you were happy with the fast service and the quality of the product. We appreciate your support and hope to supply you again soon.
Warm regards,
KM
They use EVRI as a delivery partner
They use EVRI as a delivery partner, parcels either turn up in 2 to 3 separate deliveries or don’t turn up at all. When you try and contact either Ecoblaze or EVRI you get no response, waste of time
1 de diciembre de 2025
Opinión espontánea
Respuesta de ecoblaze
We are so sorry to hear about these extremely disappointing experiences you have had with your deliveries. The difficulties you described—receiving incomplete orders or having them not turn up at all—are unacceptable.
We sincerely apologize for the frustration and inconvenience this has caused.
We take your feedback regarding our delivery partner, EVRI, and the difficulties in contacting both them and us, very seriously. We will immediately pass over these concerns to our EVRI communication and account managers for urgent review.
Kamva - C.S Team
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