EcoGiants Opiniones 73

Respuesta de EcoGiants

16 abr 2025

Thank you for your kind words, Dawn. We really appreciate you taking the time to share your experience. It means a lot to hear that you were pleased with both the service and the quality of our work.

At EcoGiants, we take pride in delivering high-quality energy efficiency solutions, whether it's insulation, ventilation, or full home retrofit assessments. Our team is committed to helping homeowners like you reduce energy bills, improve comfort, and futureproof your property through trusted, PAS 2035-compliant retrofit installations.

It was a pleasure to support your journey towards a more energy-efficient home. If you ever need further advice or support with retrofit upgrades, we are always here to help.

Respuesta de EcoGiants

15 abr 2025

Thank you so much for your wonderful 5-star review on Trustpilot!

We are thrilled to hear that you found our results to be perfect and that our team, especially Lee and his colleague, met your expectations with their professionalism, hard work, and reliability.

Your kind words about the information, advice, and guidance we provided mean a lot to us. We strive to deliver top-notch service and it's incredibly rewarding to know that our efforts are appreciated. Lee and his colleague are indeed second to none, and we are proud to have them on our team.

We look forward to continuing to serve you with the same level of excellence in the future. If you ever need any further assistance or have more feedback to share, please don't hesitate to reach out.
Thank you once again for your support and for taking the time to share your positive experience with us!

Best regards,
EcoGinats

Respuesta de EcoGiants

25 mar 2026

Hi, thank you for sharing your feedback.

We’re very sorry to hear your experience was disappointing. All surveys and assessments are carried out in line with strict guidelines to ensure any work is safe, feasible, and compliant with regulations. In some cases, properties are assessed as unsuitable for certain measures due to technical, structural, or regulatory reasons. This is always intended to protect homeowners and ensure work can be carried out safely, not to mislead.

Our teams take punctuality and professionalism seriously, and we regret any delays on the day of the survey. EcoGiants has successfully completed thousands of projects for happy customers across the UK, and we remain committed to delivering safe, high-quality, and compliant installations.

We take all feedback seriously and continue to review processes to improve the service we provide.

Respuesta de EcoGiants

15 abr 2025

Hi Mitzi,

Thank you so much for your feedback! We're delighted to hear that Lee and Sam worked hard every day and listened to all your requests. It's great to know they went the extra mile by offering to put the telly and curtains back up each day.

We're pleased that most of the rooms look much better than before. We appreciate your understanding regarding the time constraints in the other room. Your feedback is invaluable to us, and we'll use it to improve our services.

Thanks again for everything!

Best regards, The EcoGiants Team

Respuesta de EcoGiants

15 abr 2025

Thank you so much for your fantastic review! We're thrilled to hear that Craig and Mark from EcoGiants provided such a professional service from start to finish. It's wonderful to know that they were polite and friendly, and that they completed the job perfectly with no mess or stress.

We truly appreciate your kind words about their ability to go above and beyond, especially working around your two dogs without any issues. It sounds like they made a great impression, and we're proud to have them on our team.

Your recommendation means a lot to us, and we're delighted that you had such a positive experience. If you ever need our services again or have any further feedback, please don't hesitate to get in touch.

Thank you once again for your support and for taking the time to share your experience!

Best regards,
EcoGiants Team

Respuesta de EcoGiants

24 feb 2025

Thank you so much for your kind words and for recommending us to your friends and family. We're delighted to hear that you found our work professional and to a high standard. If you'd like to earn rewards for your referrals, please check out our referral program at www.ecogiants.co.uk/recommend-friend/ Your support means the world to us, and we look forward to serving you again in the future!

Respuesta de EcoGiants

15 abr 2025

Hi Barbara,

Thank you for your feedback. We sincerely apologise for any inconvenience caused. We appreciate you bringing this to our attention and will strive to improve our services.

Best regards,
The EcoGiants Team

Respuesta de EcoGiants

20 feb 2025

Thank you so much for your wonderful review! We’re absolutely delighted to hear that you had such a positive experience with Craig and Mark (Brian). At EcoGiants, we take great pride in providing professional, high-quality services while ensuring our customers feel comfortable and informed throughout the entire process.

It’s fantastic to know that Craig and Mark impressed you with their professionalism, hard work, and excellent communication. We believe that great service isn’t just about getting the job done right – it’s also about being tidy, respectful, and bringing a friendly attitude to every project. We’re glad you appreciated their sense of humour and dedication to leaving your space clean and tidy!

Your feedback is a testament to the commitment we have at EcoGiants to deliver top-quality retrofit and energy-saving solutions with a personal touch. We understand how important it is for homeowners to have a reliable, considerate team they can trust, and we’re thrilled that Craig and Mark delivered that experience for you.

If you need any further assistance or have questions about our other services, including insulation, solar installations, or ventilation solutions, we’re just a call away. Thank you once again for choosing EcoGiants and for taking the time to share your experience – your recommendation means the world to us!

Respuesta de EcoGiants

19 feb 2025

Thank you so much for taking the time to leave us such a fantastic and detailed review! We’re absolutely thrilled that you’re happy with the roof and flat roof insulation services provided by EcoGiants. Customer satisfaction is at the heart of everything we do, and hearing that Jacob, Joshua, and Danny delivered an outstanding experience truly means the world to us.

Jacob and Joshua pride themselves on clear communication, efficiency, and professionalism, and it’s wonderful to hear they took the time to explain each step of the insulation process while working with such a positive attitude. Ensuring our clients feel comfortable and informed throughout their project is a top priority. We’re also delighted to hear that Danny provided the same high standard of service when fitting your fans and window vents, keeping you updated while working efficiently.

At EcoGiants, we understand the importance of having a warm, comfortable, and energy-efficient home. That’s why our team is dedicated to providing high-quality insulation solutions tailored to your specific needs. Properly installed roof and flat roof insulation not only helps retain heat during the colder months but can significantly reduce energy bills and improve overall home comfort. Our installation of ventilation systems also ensures a healthy indoor environment by reducing moisture buildup and preventing condensation issues.

Your praise and recommendation are greatly appreciated, and we’re proud that our team’s hard work and dedication left such a positive impression. We’re committed to providing every customer with the same level of professionalism, efficiency, and quality workmanship.

If you have any questions in the future or need further assistance with retrofit solutions, solar installations, or other energy-saving measures, don’t hesitate to get in touch. Thank you once again for choosing EcoGiants – your support and recommendation are invaluable! 🌱

Respuesta de EcoGiants

19 feb 2025

Thank you so much for your fantastic review! We’re absolutely delighted to hear that you had such a positive experience with EcoGiants. Providing excellent communication from start to finish is something we take great pride in, so it’s wonderful to know that our surveyor, fitter, and office staff met your expectations with their professionalism and helpfulness.

A special shoutout to Jason – he’ll be thrilled to hear your kind words! We always aim to go the extra mile for our customers, and resolving any issues promptly is a key part of ensuring a smooth and stress-free experience.

Your 100% recommendation means the world to us. We’re committed to delivering top-quality energy-saving solutions with the highest level of customer service, and feedback like yours motivates us to keep raising the bar.

If you need any further assistance or advice in the future, we’re just a call away. Thank you again for choosing EcoGiants – we truly appreciate your support! 🌱

Respuesta de EcoGiants

19 feb 2025

Thank you so much for your glowing 5-star review – we’re absolutely delighted to hear about your positive experience! Dom, Dec, and Nicky are exceptional members of the EcoGiants team, and your recognition of their hard work, professionalism, and attention to detail truly means a lot to us.

We understand how important it is to complete work in a way that respects family life, especially with young children at home. Our team always aims to be considerate, compassionate, and accommodating while delivering top-quality results with minimal disruption.

Your kind words about the outstanding quality of our internal insulation work and the attention to detail are exactly what we strive for on every project. At EcoGiants, we are dedicated to improving the energy efficiency of homes through high-quality internal wall insulation solutions that not only reduce heat loss but also enhance comfort and help lower energy bills.

If you or anyone you know needs advice or support with internal insulation, solar installations, or other energy-saving solutions, we’re here to help. Thank you again for choosing EcoGiants – we’re grateful for your trust and thrilled you’re happy with the results! 🌱

✅ Expert internal wall insulation services
✅ Energy-efficient solutions tailored to your home
✅ Minimise heat loss and lower energy bills
✅ Friendly, professional, and considerate team

Looking to make your home warmer and more energy-efficient? Contact EcoGiants today for a free consultation!

Respuesta de EcoGiants

20 feb 2025

We sincerely apologise for the frustration and stress this has caused and thank you for your patience. We are in ongoing communication with yourself, residents, and others to find a suitable long-term solution to the complex issues, many of which were pre-existing and enforceable. We remain fully committed to resolving them while adhering to all industry standards.

Respuesta de EcoGiants

20 feb 2025

Thank you so much for your fantastic review of Craig and Bri! We’re absolutely thrilled to hear that you had such a positive experience with them during your five-day project. Craig and Bri take immense pride in their work, and it's wonderful to see their dedication, work ethic, and attention to detail truly shining through.

We understand how important it is to have reliable and respectful professionals working in your home, and it’s great to hear they exceeded your expectations by going above and beyond, ensuring your satisfaction at the end of each day, and leaving your space spotless. Customer satisfaction is our top priority, and feedback like yours confirms that we’re on the right track!

We’ll be sure to pass along your kind words to Craig and Bri – and they’ll be especially pleased to know you appreciated their hard work (and their love for a good coffee break!). If you ever need any further work done or have friends and family looking for top-quality, customer-focused services, don’t hesitate to reach out.

Thanks again for choosing us and for taking the time to leave such a detailed review – it truly means the world! Wishing you all the best with your newly finished walls!

Respuesta de EcoGiants

4 feb 2025

Hi Andy,

Wow, what an amazing message! We can't tell you how much it means to hear such fantastic feedback.

Luke & Jay will be absolutely chuffed to bits when they see this... they put their heart and soul into every job, and knowing that they've made such a difference to your home is just brilliant.

Punctual, thorough, polite, knowledgeable… sounds like you had the full EcoGiants experience!

We’re all about making homes warmer, cosier, and more energy-efficient, and it’s fantastic to hear that you’re feeling the benefits already.

We’ll be sure to pass your kind words on to the team... they really are a credit to the company, and we’re lucky to have them.

If you ever need anything else, or just fancy a chat about all things energy-saving, you know where to find us.

Enjoy your cosy home, Andy!

All the best,
The EcoGiants Team

Respuesta de EcoGiants

27 ene 2025

Thank you so much for your kind words and glowing 5 star feedback!

We're thrilled to hear that Lee and Sam did such an amazing job and that their hard work and attention to detail left you with nothing to clean up after – we know how much that can mean at the end of a project.

It’s great to know that they went the extra mile to make sure everything was just right for you. We’ll be sure to pass your compliments on to them – they’ll be chuffed to hear it!

At EcoGiants, we pride ourselves on delivering not only exceptional service but also providing tailored retrofit solutions that make a real difference in your home’s energy efficiency.

From upgrading insulation to installing solar panels and smart energy-saving systems, our team is committed to helping you create a more comfortable and sustainable living space while also reducing energy bills and your carbon footprint.

We're also really proud of our industry accreditations, which back up the high standards we deliver on every project. As a NAPIT-accredited and Green Deal-approved company, we ensure all our work is carried out safely, reliably, and to the highest standard. We’re also ISO-certified and registered with organisations like Gas Safe, CERTASS, and the Installation Assurance Authority, so you can always have peace of mind that you're in expert hands.

We’re so pleased to hear you’d highly recommend us – word of mouth means everything to us, and it’s customers like you who help us grow and continue to do what we love. If you ever need anything in the future, whether it’s advice on other retrofit measures, exploring the benefits of solar energy, or just a friendly chat about sustainable home improvements, don’t hesitate to reach out.

Thanks again for trusting EcoGiants with your home – we’re here whenever you need us!

Warm regards,
The EcoGiants Team

Respuesta de EcoGiants

24 ene 2025

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had such a positive experience with our wall insulation service. It’s great to know that our team made the process easy and efficient, and that you’re already noticing a significant difference in the warmth and comfort of your home.

We take great pride in our professional and friendly installers, and we’re happy to hear they met your expectations for cleanliness and service.

It’s always our goal to make the entire installation experience as smooth as possible, and your feedback lets us know we’re doing things right.

We’re especially glad to hear that the insulation is helping improve your home's energy efficiency – that’s exactly what we aim for with every project. As you mentioned, energy bills should start reflecting the improved insulation, and we're confident you'll continue to see benefits over time.

Thank you again for choosing EcoGiants! We truly appreciate your recommendation, and we’re here if you need any further assistance in the future.

Stay warm and enjoy your more energy-efficient home!

Best regards,
The EcoGiants Team

Respuesta de EcoGiants

24 feb 2025

Thank you for your feedback. We want to assure you that your correspondence was not ignored. The process was protracted due to information required from third parties, and on rare occasions, it may not be possible to proceed with the works. We appreciate your understanding and patience and will use your feedback to improve.

Best regards,
The EcoGiants Team

Respuesta de EcoGiants

27 ene 2025

Thank you for taking the time to leave us such positive feedback about your recent internal wall insulation installation. It’s fantastic to hear that Luke and Liam Nixon provided a professional and high-standard service while ensuring everything was clearly explained. Their dedication and polite approach are highly valued, and we’ll make sure your kind words are passed on to them.

At EcoGiants, we are committed to delivering energy-saving solutions that not only meet but exceed expectations. Your choice of internal wall insulation is an excellent step towards improving your home’s energy efficiency and overall comfort, particularly in reducing heat loss through solid walls.

We take great pride in offering services fully compliant with PAS 2035 standards, which means:

A whole-house approach is considered to improve energy performance.

Retrofit projects are planned with care to suit the specific needs of your property.

The highest standards of safety, quality, and sustainability are maintained throughout.

Internal wall insulation is a critical measure for enhancing the thermal performance of your home. By addressing heat loss at its source, it contributes to significant energy savings, a reduction in your carbon footprint, and a more comfortable living environment.

We are delighted that the process met your expectations, from clear communication to the quality of work carried out. Feedback like yours reinforces our mission to provide outstanding retrofit services across the UK.

If you need any further assistance, have questions about your insulation, or are interested in exploring additional measures such as loft insulation, external wall insulation, or a complete retrofit package, please don’t hesitate to contact us.

Thank you once again for trusting EcoGiants with your project. We are thrilled to have played a part in making your home more energy-efficient, sustainable, and comfortable for years to come.

Best regards,
The EcoGiants Team