I switched to them due to their support for wildlife and momentarily moved away lured by a shiny new phone. Huge mistake ànd ended up dealing with one of the larger impersonal corporations with appal... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Ecotalk’s SIM-only plans currently allow you to lock-in the price and if the advertised price goes up, you won’t pay the extra money!!!! Yes, it can take about 30 minutes to get through to someone,... Ver más
La empresa ha respondido
I am a new customer who is just transferring over my mobile service to Ecotalk. Not being very techy about phones and SIM cards I had several struggles with swapping the sim, opening the slot and und... Ver más
La empresa ha respondido
I switched to Ecotalk earlier this year. Whilst it hasn't been issue free I rate organisations on how they respond when there are issues not when everything is hunky dory. On every occasion I have ne... Ver más
La empresa ha respondido
Información sobre la empresa
- Operador de telefonía móvil
- también en la categoría
- Proveedor de servicios de telecomunicaciones
Escrito por la empresa
Ecotalk is the world's only network operator to use its profits to protect nature 💚 We were set up to help protect nature in Britain. Instead of paying our profit to shareholders, we invest it in projects that benefit Britain’s natural ecosystems, from woodlands to wildflower meadows, and scrubland to rainforests.
Información de contacto
Ecotalk Limited, Lion House, Rowcroft, GL5 3BY, Stroud, Reino Unido
- 0333 800 5500
- home@ecotalk.co.uk
- ecotalk.co.uk
4,7
Excelente
1 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great service
Great service, excellent UK customer service and ethically sound. In short wonderful. Great socials too.
27 de julio de 2026
Opinión espontánea
Respuesta de Ecotalk
Hi Darren, thank you for your 5* review!
We’re really pleased to hear that you’ve had such a positive experience!
Thanks again for your kind words and for being part of the Ecotalk community. 💚
Great idea and great service
It was really easy to switch, I haven't had to call them about anything, they do amazing work and are way cheaper than Vodafone. What are you waiting for?
18 de julio de 2026
Opinión espontánea
Respuesta de Ecotalk
Hi Gerry,
Thank you for taking the time to share your experience!
We're delighted to hear switching was so easy and that you're enjoying great value without any hassle. Thanks for recommending us – your support means a lot! 🌱
Welcome to Ecotalk!
Easy to switch
Easy to switch. Great value and very good customer service. All in all excellent!
23 de julio de 2026
Opinión espontánea
Respuesta de Ecotalk
Thanks Leila for this fantastic review! We are pleased that the switch was simple, and appreciate your comments regarding value and our customer service team. Thanks for choosing Ecotalk!
Amazing service
Amazing service! Emma was such a lovely, calm, reassuring help in sorting out our complicated transfer. All done without rush or 'fatigue' - thank you so much!
23 de julio de 2026
Opinión espontánea
Respuesta de Ecotalk
Thank you for sharing this lovely review Jackie! We are very happy to hear that our team were able to provide the support you needed, in a pleasant and patient manner. Thanks for choosing Ecotalk!
Excellent customer support
I was experiencing great difficulty with my new phone abroad, having moved from Apple to Fairphone on an android system. I did this because the Fairphone is more sustainable and environmentally aware, just like Ecotalk. But the tech is all new to me and I'm not very fast on digital solutions.
The team was patient and guided me through unravelling various settings, both by email and directly over the phone. It took time but we finally got there! After the first few days, my phone worked fine. Great personal service.
23 de junio de 2026
Opinión espontánea
Respuesta de Ecotalk
Hi Sarah,
We really appreciate you taking the time to leave us a 5* review.
It's wonderful to hear that our customer support team was able to help you get everything working while you were abroad. Switching to a new phone and a new operating system can be a big change, so we're pleased our team could guide you through the process with patience until everything was up and running.
Thank you for choosing Ecotalk and for sharing your experience. We're delighted to have been able to help. Thanks again! :)
Excellent
Excellent. Seamless transfer. Cheaper than my old provider. Perfect since it started and it’s supporting wildlife.
20 de julio de 2026
Opinión espontánea
Respuesta de Ecotalk
Hi Heather,
Thank you for taking the time to leave us a fantastic 5* review.
We're so pleased to hear your switch to Ecotalk was seamless and that you're enjoying a lower monthly bill without compromising on service. It's also great to know that supporting wildlife is an important part of why you chose us.
Thanks again!
Easy to switch
Easy to switch, excellent customer service, aff9rdable and absolutely no issues several months in.
And it's just so good knowing that it's funding really good work!
Thanks.
9 de abril de 2026
Opinión espontánea
Respuesta de Ecotalk
Hi Megan,
We're delighted to receive your 5* review – thank you for sharing your experience.
It's fantastic to hear that switching to Ecotalk was easy, that you've received excellent customer service, and that everything has been running smoothly over the past few months. Knowing that you value the positive impact your monthly bill has in supporting nature makes your feedback even more rewarding.
Thanks again! :)
Chris Packham may as well have rounded up the monkeys in his jeep and shot them!
Chris Packham may as well have rounded up the monkeys in his jeep and shot them!
Making money from a sector that actively destroys the environment is a bit of a conflicting story.
However, my main issue is the same as everybody else getting cut off permanently if you nearly breach your fair usage, limit of 500 GB on an unlimited plan. On top of this with all the other lost features you don’t have like no phone management no roaming no outside phone Sim support as long as you’re willing to go for a 24 month contract. It’s actually cheaper to go with EE direct save yourself a hassle and just go with EE direct as I can’t complain at all with the network coverage.
17 de julio de 2026
Opinión espontánea
Respuesta de Ecotalk
Hi Kylie,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with Ecotalk has left you feeling disappointed.
Our Unlimited plans are subject to a Fair Usage Policy, including a 500GB monthly usage threshold, which is set out in our terms and conditions. We appreciate that this may not have met your expectations, and we're sorry for any frustration this has caused.
We also value your comments regarding our service features and will ensure your feedback is shared with the relevant teams for consideration.
Kind regards,
The Ecotalk Team
Great Company
Great Company
My service hasn’t change from previous company, however, great to know I am supporting wildlife.
1 de junio de 2026
Opinión espontánea
Respuesta de Ecotalk
Hi Diane,
Thank you for leaving us a great 5* review.
It's great to know you've experienced the same reliable service as with your previous provider, while also having the satisfaction of knowing your monthly bill is helping to protect wildlife. That's exactly what Ecotalk is all about.
We really appreciate you choosing Ecotalk! Thanks again!
After the changeover
After the changeover, I had no service. I was assured that all was well their end. I was guided through settings on my phone. I didn’t realise that I had to delete my old provider in SIMS. Very helpful and patient.
15 de julio de 2026
Opinión espontánea
Respuesta de Ecotalk
Hi Ash,
Many thanks for taking the time to leave us a brilliant 5* review.
We're pleased our team was able to help get everything up and running, and that they were able to guide you through the final steps with patience and care. Although it wasn't the smoothest start, it's good to know the issue was resolved and you were back up and running.
We appreciate you choosing Ecotalk and hope you continue to enjoy your service.
Thank again! :)
So happy I made the switch!
Having been with my old provider for as long as I can remember, I was a bit nervous about changing to a new provider and what it would involve. I made several phone calls to the Ecotalk team to ask various questions beforehand, and every person I spoke to was absolutely lovely! So helpful and really friendly. The switch was straightforward with no problems at all. I’ve been with Ecotalk for about 6 months now and am really happy with it. I love that my money is going towards helping nature and I love the progress updates they provide 🤗🌳
16 de julio de 2026
Opinión espontánea
Respuesta de Ecotalk
Hi Jo,
Thank you for taking the time to leave us a fantastic 5* review.
We're delighted to hear that our team helped put your mind at ease before you made the switch, and that the whole process was straightforward. It's wonderful to know you've been enjoying your first six months with Ecotalk and that you appreciate the positive impact your monthly bill has on nature, as well as our progress updates.
Thank you for your support and for being part of the Ecotalk community :)
A force for nature
I made the move for ethical reasons but was able to halve my phone bill. Transition to the new SIM and transfer of my phone number was very quick and seamless. I’ve shared your link with friends, family and colleagues. If every person does one more thing to protect our environment, collectively we can be a force for nature.
28 de junio de 2026
Respuesta de Ecotalk
Hi Lorraine,
Thank you for taking the time to leave us a brilliant 5* review.
We're delighted to hear that switching to Ecotalk was quick and seamless, and that you were able to reduce your phone bill while making a choice that aligns with your values. It's also wonderful to know you've been recommending us to your friends, family and colleagues. Your support helps us grow our community and increase our positive impact on nature.
Thank you for being part of our mission and for sharing such an inspiring message.
Thanks again!
Helpful
Helpful. Glad to have joined. Instructions for activating the Sim could have been a little clearer.
23 de junio de 2026
Respuesta de Ecotalk
Hi Hola,
Thank you for taking the time to leave us a 4* review. We're delighted to hear you've found our team helpful and that you're glad to have joined Ecotalk.
We also appreciate your feedback about the SIM activation instructions. Clear guidance is important, and we'll share your comments with the team as we continue to improve our onboarding experience.
Thanks again for your valuable feedback
Excellent customer service
Excellent customer service. I ran out of data while on an international trip with secondary schools students. I sent them an email in the evening explainingthe urgency, and they topped my account up by the next mid-morning.
Thanks
15 de julio de 2026
Opinión espontánea
Respuesta de Ecotalk
Hi James,
Thank you for taking the time to leave us a fantastic 5* review and for your kind words about our customer service. We really appreciate your support and are delighted to have you as part of the Ecotalk community.
We're so pleased we could help when you needed it most. Being able to get you back online quickly during your international trip, especially while travelling with a group of students, is exactly the kind of support we aim to provide.
Prrfect
Quick, simple, friendly and efficient. What more could you ask for?
15 de julio de 2026
Opinión espontánea
Respuesta de Ecotalk
Hi Richard,
What a brilliant summary of the Ecotalk experience – thank you for taking the time to leave us a 5* review.
It's great to hear that you found our service quick, simple, friendly and efficient. Providing excellent customer service while supporting nature is what we're all about, so your feedback really means a lot to the team.
Thanks again for choosing Ecotalk.
Superb ethical alternative to the…
Superb ethical alternative to the corporate profit making larger companies
1 de julio de 2026
Opinión espontánea
Respuesta de Ecotalk
Hi there
Thank you so much for your fantastic 5* review. We're delighted to hear that you see Ecotalk as an ethical alternative, and we're proud to offer a mobile service that helps support nature with every bill.
Your support means a great deal to us, and we're grateful you've chosen to be part of the Ecotalk community. Thank you for taking the time to share your experience.
Amazing company
Amazing company, lovely helpful and quick customer service, half price of my previous unreliable phone bill, absolutely worth it, and helping nature every month 🌳💚🌱
26 de junio de 2026
Respuesta de Ecotalk
Hi Lauren,
Thank you so much for your wonderful 5-star review. We're delighted to hear you're enjoying reliable service, helpful customer support, and saving money on your phone bill too.
It means a lot to know you appreciate that every month you're also helping to support nature through Ecotalk. Thank you for choosing us and for being part of our community. We're so glad to have you with us.
Very limited 'unlimited' plan
I bought their unlimited plan and reached the fair use limit. Instead of throttling the data they locked the account. When my data renewed after being billed, it was still locked. I called about this and was told that they can't unlock it, ever, yet still billed me for it. My only option is to cancel with them and move provider, as they literally refuse to allow me to use data I have paid for.
15 de julio de 2026
Opinión espontánea
Respuesta de Ecotalk
Hi Chris,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this must have been.
Our Unlimited plans are subject to a Fair Usage Policy, and in some cases where usage significantly exceeds normal levels, data services may be restricted to protect the network. However, we appreciate that this doesn't lessen the disappointment you've experienced, particularly if you felt the outcome and the information provided weren't clear.
We'd like the opportunity to look into your account and review what happened. If you haven't already, please contact our customer support team with your account details so we can investigate your case fully and ensure you've received the correct information.
Kind regards,
The Ecotalk Team
Better price for better reception for a good cause
Easy to switch. Better reception than I had before. Better price and profits to something worthwhile.
27 de junio de 2026
Respuesta de Ecotalk
Thank you for your wonderful review! It's fantastic to hear you're enjoying better reception, a better price, and an easy switching experience. We're especially grateful that you value our mission to support nature restoration. Thank you for choosing Ecotalk and for helping make a positive impact!
Excellent Customer Service
I was very impressed with Ecotalk. Unusually in this day and age and really helpfully, they have made it very easy to get through to a person on the phone to discuss any issues.
Both myself and my husband have transferred from 3 mobile to Ecotalk. My transfer was not quite that smooth as the first SIM did not arrive. Their customer services team dealt with it really efficiently and it was soon sorted with another SIM quickly sent out.
Both transfers across were straightforward.
The thing is to make sure you get your PAC code from your previous provider if you want to take your phone number with you. We both did this and transferred our numbers over – it took a couple of days from when you supply the PAC code.
We are getting 30GB for £14 a month - more than enough for us- with Ecotalk putting money towards nature restoration, which we think is excellent.
13 de julio de 2026
Opinión espontánea
Respuesta de Ecotalk
Thank you for taking the time to leave such a detailed review. We're delighted that both you and your husband have joined Ecotalk and that our customer support team was able to resolve the missing SIM quickly and efficiently. We know how important it is to be able to speak to a real person when you need help, so it's wonderful to hear that made a positive difference. Thank you as well for highlighting the PAC process as it will be helpful for others considering making the switch. We're so pleased to have you both with us, helping to support nature restoration every month.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.