Eden Verandas Opiniones 

188
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Excellent product. Very robust. Tom & Matt installed the product with speed but also careful. Greatnfinish when they were done. Would definitely recommend this company for a veranda etc as service and... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Have now contacted Eden twice, to get a quote for a blind for our verandah we had fitted 2 years ago. I left a message for a call back the first time and spoke to someone the second time who told me... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From the great service I received from the customer service team who were exceptional. As a registered Visually Impaired person they were incredibly helpful in terms of me checking for planning perm... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The whole experience was smooth ,professional ,and completed on time,The team was especially helpfull at all times. Rebecca llips come answered all our questions with great patience and detail, provi... Ver más

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Información sobre la empresa

  1. Proveedor de toldos y carpas

Información proporcionada por diversas fuentes externas

Experienced, family owned business supplying and installing the finest, bespoke, German-engineered verandas, glass rooms and awnings across the UK.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

188 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(188)

24 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

From the beginning it was very easy to…

From the beginning it was very easy to deal with Eden Verandas. They have been informative all the way. If anything changed, more than one person would call me to explain. This shows that they care about their customers and respect them. Installation people were on time on both days. They were respectful, kind and hard working. They cleaned up after them which I was not used to since my builder leave the site with rubbish.
Thank you Eden Verandas. Nice to work with professional with customer in mind.

23 de julio de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Lovely awnings

Lovely awnings, they look great. Just waiting on the electrician to attend site so that they can be hard wired but unfortunately there is a delay due to COVID.

29 de mayo de 2020
Opinión espontánea
Logotipo de Eden Verandas

Respuesta de Eden Verandas

Thank you very much for being so understanding that there are currently delays in these very strange times, we are very pleased to learn you are happy overall.

Valorada con 5 estrellas sobre 5

Eden Verandas - worth it!

Friendly staff always willing to answer questions.
The product itself is great, I decided to have just a glass roof fitted and I like that I have the option to add walls and doors at a later stage, if I choose to. Both the delivery and installation were on time and I couldn't be happier.

7 de abril de 2020
Opinión espontánea
Logotipo de Eden Verandas

Respuesta de Eden Verandas

Thank you very much for this wonderful feedback!

Valorada con 5 estrellas sobre 5

Happy customer

For the quality of verandas the sell, Eden we the most competitive for pricing. Easy to deal with and worked around my availability to do the install.

10 de marzo de 2020
Opinión espontánea
Logotipo de Eden Verandas

Respuesta de Eden Verandas

Thank you so much for this fantastic review. We're so pleased you're happy with your new awning.

Valorada con 4 estrellas sobre 5

Good product, sometimes slow service.

We recently had a veranda installed by Eden. We are very happy with the surveying and installation. Our only criticism is with the admin. which was slow at times and occasionally difficult to access. We would recommend the company acknowledging that "it is not cheap".

6 de febrero de 2020
Opinión espontánea
Logotipo de Eden Verandas

Respuesta de Eden Verandas

Thank you for taking the time to review our company and for awarding us 4 stars in spite of your frustration with our administrative processes! We certainly do accept that our quality verandas and glass rooms are not cheap and understand that you expect a certain level of service with high-ticket items. We're so sorry we weren't able to deliver a speedy service on this occasion and we are grateful for this feedback which we will use to improve our customer satisfaction levels. It's still fantastic to hear that you are happy with the installation and we hope you will enjoy the benefits of your new veranda for many years to come.

Valorada con 5 estrellas sobre 5

Excellent Unit and great service

Theawning cassette is fairly unobtrusive and they colour matched it to our Bi-fold doors. The brackets are substantial - also colour matched. The choice of fabric is extensive and the unit size can be adjusted to fit. The unit was made and delivered as planned before xmas ready for Jan install. The installers took about 1/2 a day to fix it in place and cleared up all the packaging etc. 2 days after installation an electrician wired it up. If you have an outside socket then they will splice in to that.

24 de enero de 2020
Opinión espontánea
Logotipo de Eden Verandas

Respuesta de Eden Verandas

Thank you so much for this detailed review of our Valbonne awning. I'm sure prospective customers will find this information very useful and the Eden team were delighted to receive another 5 stars. Thanks again!

Valorada con 5 estrellas sobre 5

A very professional outfit.

From initial consultation to final installation, everyone was extremely professional and helpful. I have to admit that I was somewhat aghast when quoted for the work, but it was explained that Eden Verandas are a top-quality company and their costs reflect this. And so it proved - a very professional job carried out by true professionals.

23 de enero de 2020
Opinión espontánea
Logotipo de Eden Verandas

Respuesta de Eden Verandas

Thank you so much for leaving this fantastic review. The Eden team were delighted to read these comments. We appreciate that our verandas aren't cheap but trust that you agree they are worth every penny and really enhance your garden. We hope you enjoy your veranda for many years to come.

Valorada con 2 estrellas sobre 5

The verandah was erected 5 weeks later…

The verandah was erected 5 weeks later than specified on the order, due to brackets not being available. I do not know why the fabricated bungalow brackets took so long to make, basically square section steel which had to be cut to size, welded and coated.

12 de diciembre de 2019
Opinión espontánea
Logotipo de Eden Verandas

Respuesta de Eden Verandas

Please accept our apologies for the delay you experienced with your order. We do our best to meet our estimated timeframe and it is with regret that a delay with our manufacturer pushed back your installation date. We appreciate that this may have been frustrating for you and hope that now your installation is complete, you are able to enjoy your new Eden Veranda for many years to come.

Valorada con 1 estrellas sobre 5

Did not turn up for appointment

Did not turn up for appointment. No phone call or email explanation. If this is their level of customer service then it’s just as well we will go elsewhere.

2 de noviembre de 2019
Opinión espontánea
Logotipo de Eden Verandas

Respuesta de Eden Verandas

Please accept our sincerest apologises for this situation, we had an unfortunate internal system glitch that meant your appointment was not attended. As I understand it, our Sales Director has personally called you to apologise for this situation and for any inconvenience this may have caused. On behalf of Eden Verandas we hope we may be given the opportunity to try again and demonstrate the level of service we pride ourselves on.

Valorada con 5 estrellas sobre 5

A great company with a superb product.

A great company with a superb product.

After many years thinking about a veranda and then deciding that we couldn't possibly have one, Edan surveyed and designed a veranda that could be installed.

Several weeks later Edan delivered and installed the veranda to an excellent standard in a day.

7 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Superb customer service

Superb customer service, professional and efficient installation, and a product that photos just don’t do justice....brilliant.

7 de octubre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great extension to our lovely home

We've just had a Glass Room erected oh my its beautiful. Eden are so professional from the Planning right through to the fitting. The Fitters worked so hard to install the Glass Room and were amazing. So if youre thinking about having one installed go for it you wont be disappointed.

27 de septiembre de 2019
Opinión espontánea
Valorada con 2 estrellas sobre 5

We have been waiting 2 months for a…

We have been waiting 2 months for a promised visit to make good our paving slabs after the install. The awning motor has a mind of its own and now the awning won't come out. Been like this from day 1, worked ok for a while, now doesn't work. The rain/wind/sun sensor is completely random. The awning has come out in rain and has woken us up coming out at 6 in the morning when there is no sun on the sensor. For something this expensive, we are far from happy.

11 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

We are very pleased with our new…canopy

We are very pleased with our new canopy. It does precisely what we were expecting. It is good quality, was fitted very carefully and the service altogether was first rate.

I have no trouble in recommending this company for a fine product and concerned, courteous and complete service

11 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic retractable awning

Fantastic retractable awning

Excellent service from Eden Verandas. The surveyor who came round to measure up and discuss our requirements was very knowledgeable. Our order was delivered and fitted within the time frame and everything went smoothly. Our retractable awning is brilliant. It looks amazing and is sturdy. If only we had a better summer! Highly recommended.

11 de septiembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Brillliant

After a few hick ups that were easily solved we have a beautiful and Stunning especially made glass veranda at the side of our house. With it not being a standard size we were worried how it would turn out but we had no need to worry . People have already commented on it looking like excellent quality. Everybody has been great from beginning to the end. The guys that built it explained everything and cleaned up after themselves. All we have left to do is enjoy it and maybe in the future add to it .

14 de julio de 2019
Opinión espontánea

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