Egg Back Home Opiniones 

53
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Apart from the extortionate import duty which isn’t made clear. Part of my order arrived broken. I have send numerous emails to customer service and photo evidence only to find myself ignored! 😡... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was amazed by the extraordinary customer service via email, the super quick replies, and especially the help in receiving my dream set. Shipping to Germany was faster than expected, and the goods... Ver más

Valorada con 5 estrellas sobre 5

Ich liebe das Geschirr von Egg Back Home! Die Farben sind einfach wunderschön und jedes Teil ist ein echtes Unikat. Nach mehreren Monaten in regelmäßigem Gebrauch sieht alles immer noch super aus. Di... Ver más

Valorada con 5 estrellas sobre 5

The products are of very high quality and the offer 2x1 makes it much cheaper to have a full set of matching dishes. It's very durable artisanal products, and as it comes from Portugal, it takes up to... Ver más

Información sobre la empresa

Escrito por la empresa

We’ve just discovered our profile here on Trustpilot, which naturally only reflects negative reviews—because, let’s be honest, people rarely take the time to leave positive feedback when everything goes smoothly! We’re now actively working to ensure this space better represents reality and the thousands of happy customers who love our products. In the meantime, we remain committed to delivering great service and beautiful ceramics, as always! 😊


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

53 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 57% de las opiniones negativas

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3,7

Todas las opiniones

(53)

17 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Finger weg von diesem Unternehmen

Finger weg! Ich habe bei eiber Sonderaktion Tassen bestellt, anstatt der zugesagten 6 Tassen wurden einfach nur 4 geliefert. Lieferzeitraum 7 Werktage anstatt der versprochenen 1-3 Tage. Kommunikation erst nach 3 Tagen und nur auf Englisc. Keine Bestellbestätigung keine Rechnung. Meines Erachtens, kein seriöses Geschäftsgebahren. Ich werde dort nie mehr bestellen und ein Stern ist zuviel.
Wie man an der Antwort sieht, ist das Unternehmen nicht in der Lage ein Übersetzungsprogramm zu nutzen. Auch scheint nicht mal die Absicht zu bestehen, die fehlenden 2 Tassen nachschicken zu wollen. So funktioniert Kundenorientierung nicht!

1 de junio de 2025
Opinión espontánea
Logotipo de Egg Back Home

Respuesta de Egg Back Home

Thank you for your feedback.

We’re very sorry that your experience didn’t go as expected, and we would like to clarify a few important points:

1. Delivery Time:
We ship with DHL, and their standard delivery time within Europe is 3 to 4 working days — this is also what we inform our customers. In your case, the parcel took 7 working days, which unfortunately was due to DHL’s internal logistics and not under our control. We understand how frustrating this can be, but please know that the delay was not on our side.

2. Quantity Received:
There was indeed a mistake in the quantity sent, and we sincerely apologize for that. However, the issue was resolved — you received the missing items and were not left with any loss.

3. Order Confirmation and Invoice:
Our system automatically sends the order confirmation to the email address entered at checkout. If you didn’t receive it, it may have ended up in your spam folder or the email may have been entered incorrectly.
Your invoice is available anytime in your customer account on our website — just log in and download it directly.

4. Language of Communication:
We are a Portuguese company — our products are handmade in Portugal by a small local team. We speak Portuguese and, for international service, we also communicate in English. Unfortunately, we don’t speak every language on Earth, nor do we believe any brand should be expected to. We do our best to assist our customers with respect and clarity in the languages we can offer. We hope you understand that this is not a sign of disrespect, but simply a practical limitation.

5. Professionalism and Respect:
We are a serious and fully registered company that works very hard to create, produce, and deliver high-quality handmade ceramics. It’s okay if things didn’t go perfectly — we’re always open to improvement. But questioning our seriousness or integrity is unfair to the people behind this small brand, who are dedicated to doing their best every day.

We’re truly sorry the experience wasn’t perfect, and we hope this message clarifies the situation.

Kind regards,
Tami Pizzetti

Valorada con 5 estrellas sobre 5

Products are great and of high quality - Top-notch customer service

I'd had my eye on this brand for some time, then I fell for it and I wasn't disappointed. The whole buying experience is top notch: the site is simple and efficient, and so is the ordering process. Delivery was very fast and meticulous. I also had the opportunity to talk to customer service and they were lovely and answered all my questions. Finally, the products are great and of high quality. I recommend them.

30 de mayo de 2025
Valorada con 5 estrellas sobre 5

Perfect!

Perfect packing, all save and beautiful! The konfetti plates and cups make me and my kids happy every day! Simply beautiful! Thank you for your great products!
Lisa

21 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful Ceramics and outstanding service

We replaced all of our old and damaged tableware and ordered a full set of New Party White, including 14 small and large plates, 6 large bowls, 6 medium bowls, and 6 mini bowls. The ceramics were delivered in less than a week to Sweden and were perfectly packaged. I’ve never seen a parcel packed with such care and attention. Each item was so carefully wrapped to prevent any damage during transport. And it worked: everything arrived in perfect condition.

The ceramics themselves are beautiful. No two pieces are exactly alike, the colorful details are all hand-applied, giving the entire set a unique and artisanal look.

We also had the pleasure of speaking with Raquel from customer service. A few months ago, we noticed that Egg Back Home’s Trustpilot page had some negative reviews, so we wanted to make sure the website and offers were legitimate. Raquel was incredibly helpful, sending us photos of the specific ceramics we were interested in, as well as pictures of the boxes used for shipping.

All in all, we had a great experience with Egg Back Home. We’re absolutely thrilled with the products we received and won’t hesitate to order from them again, or recommend them to friends and family.

10 de abril de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional service and beautiful dishes

I was amazed by the extraordinary customer service via email, the super quick replies, and especially the help in receiving my dream set.
Shipping to Germany was faster than expected, and the goods arrived perfectly packed, without any use of plastic foil.
The dishes look perfect, and it’s a great joy to eat from them.

13 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

All great!

Quick and easy order, real fast delivery, beautiful handmade items :) Thanks

20 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Volle 5 🌟

Ich bin immer wieder begeistert von diesem wunderschönen, tollen und farbenfrohen 'Konfetti'-Geschirr. Ich habe nicht das letzte Mal bestellt.

13 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

In love ❤️

Perfectly secured and prepared for shipping products. The dishes are not only beautiful but also of great quality. I recommend them with all my heart!

19 de diciembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Super produits

Super produits, réception sous 1 semaine, les pièces sont toujours arrivées intactes.

20 de marzo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Made with love

I love the unique design and I highly recommend the Party collection. The sprinkles in different colours put a smile on my face every time when in use.
Shipment is very fast and well packed but a little overpriced in my opinion.
Keep up your good work, the products are just fine and made with love. Thank you.

3rd of April 2025
I just want to add omy conversation with the very friendly customer service concerning the shipments pricing.
They told me that due to using bigger sized packagings they avoid the danger of damaging for the sensible goods.
This is reasonable and truly ok.
I ordered three times from Portugal to Germany and all arrived safely, well packed and in great condition!
Thank you! <3

20 de marzo de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

Konfetti geschirr

Ich bin begeistert vom Design und den Farben. Das Geschirr ist Pflegeleicht und gut zu reinigen.
Der Kundenservice hat mich leider nicht überzeugt. Ich habe lange auf eine Rückantwort gewartet und mein Problem mit dem Produkt konnte leider nicht behoben werden.

20 de marzo de 2025
Opinión espontánea
Logotipo de Egg Back Home

Respuesta de Egg Back Home

🇩🇪 Antwort auf Deutsch:

Liebe Kundin, lieber Kunde,

vielen Dank für Ihre Rückmeldung und Ihr Kompliment zum Design und zur Farbwahl unseres Geschirrs – das freut uns sehr!

Bezüglich Ihrer Erfahrung mit unserem Kundenservice möchten wir gerne etwas klarstellen:
Wir sind ein kleines portugiesisches Unternehmen und bemühen uns, auf alle Anfragen innerhalb von zwei Arbeitstagen (werktags in Portugal) zu antworten. Wenn Ihre Nachricht an einem Freitag eingegangen ist, bitten wir um Verständnis, dass das Wochenende bei der Bearbeitungszeit nicht mitgerechnet wird.

Daher würden wir gerne wissen, was für Sie konkret als “lange Wartezeit” empfunden wurde – wir klären das sehr gerne.

Außerdem schreiben Sie, dass Ihr Problem nicht gelöst werden konnte. Leider können wir das nicht nachvollziehen, da wir in unserem System keinen offenen Fall sehen.
Könnten Sie uns bitte direkt mitteilen, welches Problem genau nicht gelöst wurde? Wir nehmen Ihr Anliegen ernst und helfen sehr gerne weiter!

Herzliche Grüße,
Tami Pizzetti
Egg Back Home

⸻

🇬🇧 English translation:

Dear Customer,

Thank you for your feedback and for your kind words about our design and colors — that truly means a lot to us!

Regarding your customer service experience, we’d like to clarify:
We are a small Portuguese company and always aim to respond to all messages within two working days (business days in Portugal). If your message was sent on a Friday, please understand that weekends are not counted as working days.

So we would genuinely like to know what you consider to be a “long wait” — we’re happy to look into this.

You also mentioned that your issue wasn’t resolved. From our side, we don’t see an open or unresolved case in the system.
Could you kindly let us know what exactly was not resolved? We take your concerns seriously and are more than happy to help.

Kind regards,
Tami Pizzetti
Egg Back Home

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