It turns out my permissions changed when moving to the new MyOpayo system which is why I was unable to export or trigger refunds anymore. Andem was able to not only locate the issue but also solve i... Ver más
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Consulta las opiniones de los clientes
I needed to discuss Sage 50 Accounts integration and a change to Opayo credentials. Lorna Yates was outstanding and answered every question in detail, resolving all my queries on a single call. Simp... Ver más
Total scammers they say 0.16p just for transaction and you end up paying 3 different providers/partners 3 times more than what you would pay proper big companies.
La empresa ha respondido
Had issues with web payments not working, spoke to Lorna at Opayo support, she was so helpful and understanding. With her advice I contacted our web site designer and the fault was found, he re-wr... Ver más
Información sobre la empresa
Escrito por la empresa
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Información de contacto
125 Old Broad St, EC2N 1AR, London, Reino Unido
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
4,5
Excelente
7 mil opiniones
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Bradley was very calm and helpful…
Bradley was very calm and helpful talking me through things. I was stressed and confused and he made everything more understandable.
6 de marzo de 2026
Thank you to Daniel and the team
Thank you to Daniel and the team. Super quick handling of our issue.
6 de marzo de 2026
MyOpayo
Daniel was professional and helpful with regards to my enquiry. We received a timely reply to enable us to manage our account.
6 de marzo de 2026
Charged and then returned with a fee!
I ordered products from brinsea.co.uk and paid for them. The money was deducted from my account, but the payment was returned with a currency conversion fee. Afterwards I was advised to try paying via PayPal, but again the money was taken and the payment was returned with an error: “PayPal returned an error, please try a different card.”
The payment gateway is completely unusable. I tried many times, with the same result
5 de marzo de 2026
Opinión espontánea
Transaction Error
We had an unfortunate issue with the transactions on our card machines. Majella was supportive, patient, thorough, and communicative during the whole process. Thanks again to the customer service team.
3 de marzo de 2026
Opinión espontánea
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Infinite loop of automatic answering
I was directed to the customer call number to make changes to my account, but the automatic answering takes you in a repeated infinite loop that never connects to anything.
Seems like a very convenient way to make it exceptionally hard to cancel or change your service with them, which is just deceptive.
3 de marzo de 2026
Opinión espontánea
Respuesta de Elavon UK
Thank you for taking a moment to share your experience with us, Jean. We're happy to review this with you to see how we can help. Please send us an email to askelavon@elavon.com with your phone number, merchant ID and reference # 66895, and we will call you directly to assist. We look forward to hearing from you. Warm regards. ^Heather
Very helpful
Something I had been working on for a couple of months was solved in a matter of minutes with a a very helpful chap.
2 de marzo de 2026
Great customer support from Daniel 🤩 …
Great customer support from Daniel 🤩 We were struggling to set up our account but Daniel was really patient in guiding us through each step and explaining how to use the portal, thank you we couldn't have done it without him.
2 de marzo de 2026
It was quick efficient and the job got…
It was quick efficient and the job got done
2 de marzo de 2026
I received a great customer service…
I received a great customer service from Stuart King
27 de febrero de 2026
Lorna was super friendly
Lorna was super friendly, patient, and helpful. She explained everything clearly and gave me exactly the help I needed – plus she made me laugh!
26 de febrero de 2026
Respuesta de Elavon UK
Thanks for the shout out. We're glad you received wonderful service from our agent Lorna and hope all your future interactions exceed your expectations. Take care and enjoy your day. ^Larisa
Excellent service from Andem
Excellent service from Andem - Fixed my issue within 2 minutes
26 de febrero de 2026
Quickly sorted!
Lovely call to Lorna, who answered and sorted my query within a couple of minutes. Thank you!
26 de febrero de 2026
Respuesta de Elavon UK
We appreciate the shout out. We're glad to hear our agent Lorna went above and beyond to ensure your needs were met. We hope your future interactions exceed your expectations. Take care and enjoy your day. ^Larisa
It is extremely hard to log in to…
It is extremely hard to log in to Elavon connect. Everytime it says the password is wrong and we have to change it. It takes a while for emails to be answered.
25 de febrero de 2026
Opinión espontánea
Respuesta de Elavon UK
Thank you for taking the time to share your honest feedback, Mrs. Evelyn. We hope you know it's not our intention to let you down in anyway. If you would like to discuss your experience further, please send us an email with your phone number and MID to askelavon@elavon.com, including reference number 66617. Please also include your time zone, so we can ensure the call is at an appropriate time. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa
Always quick and helpful.
23 de febrero de 2026
Great support from Andem today
Great support from Andem today, resolved in under 5 mins
23 de febrero de 2026
I wanted to take a minute to say a huge…
I wanted to take a minute to say a huge thankyou to Lorna Yates, she went out of her way to help me with an issue and i really appreciated it. Thank you Lorna
19 de febrero de 2026
They all scammers don’t use Elavon dont…
They all scammers don’t use Elavon dont use take payments. First month they’re good eftre they charge you more and more, plus when you close with them they charge you lots of money
13 de febrero de 2026
Opinión espontánea
Respuesta de Elavon UK
Thank you for taking a moment to share your experience with us, Ervin. We're happy to review this with you to see how we can help. Please send us an email to askelavon@elavon.com with your phone number, merchant ID and reference # 66201, and we will call you directly to assist. We look forward to hearing from you. Kind regards. ^Heather
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