It turns out my permissions changed when moving to the new MyOpayo system which is why I was unable to export or trigger refunds anymore. Andem was able to not only locate the issue but also solve i... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
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Consulta las opiniones de los clientes
I needed to discuss Sage 50 Accounts integration and a change to Opayo credentials. Lorna Yates was outstanding and answered every question in detail, resolving all my queries on a single call. Simp... Ver más
Total scammers they say 0.16p just for transaction and you end up paying 3 different providers/partners 3 times more than what you would pay proper big companies.
La empresa ha respondido
Had issues with web payments not working, spoke to Lorna at Opayo support, she was so helpful and understanding. With her advice I contacted our web site designer and the fault was found, he re-wr... Ver más
Información sobre la empresa
Escrito por la empresa
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Información de contacto
125 Old Broad St, EC2N 1AR, London, Reino Unido
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
4,5
Excelente
7 mil opiniones
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Ross proved very helpful in solving our…
Ross proved very helpful in solving our query first time and extremely quickly. Thank you
15 de abril de 2026
Very helpful customer service
Very helpful customer service. Very patient and professional
14 de abril de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
I would like to express my sincere…
I would like to express my sincere appreciation for the excellent service I received from Johan from Elavon customer service.He was extremely professional, patient, and genuinely committed to helping me resolve my issue.
Johan took the time to clearly explain everything and made sure I felt supported throughout the entire process. His dedication and positive attitude truly stood out, and it made a significant difference to my experience.
Mr Johan is a true asset to your team, and I am very grateful for his assistance.
Thank you once again for such outstanding customer service.
13 de abril de 2026
Opinión espontánea
Respuesta de Elavon UK
Thank you for taking the time to share your experience. We are happy to hear the call met your expectations for great service and hope you have a great day. ^ James
Waist of money
Over charged me pci that has been completed number of times but they claim that nothing is register. Very auckward to use, waist of time and money
12 de abril de 2026
Opinión espontánea
Great customer service all my questions…
Great customer service all my questions answered.
9 de abril de 2026
Speedy Pickup and Friendly
Great Customer service from Daniel, Kaitlin and the others. The calls are picked up promptly and I always get a resolution to my questions quickly.
Many thanks!
31 de marzo de 2026
I spoke to Daniel who was extremely…
I spoke to Daniel who was extremely helpful and assisted me in solving the issue I had. All very smooth.
30 de marzo de 2026
Very helpful support
The support person was most helpful and even suggested an option for us to save on monthly costs.
27 de marzo de 2026
Dealing with a real person instead of a…
Dealing with a real person instead of a automated system was a refreshing change, the operator was helpful and skilfully guided me through the process of changing password and accessing my account. A pleasant, polite and skilful operator was a credit to the company.
25 de marzo de 2026
Opayo blip.
Matthew was polite & helpful. The problem was sorted out within 5 mins
25 de marzo de 2026
Very slow in processing and they are…
Very slow in processing and they are not helpful at all i recommend avoiding this bank
23 de marzo de 2026
Opinión espontánea
Problem that was fixed in a timely…
Problem that was fixed in a timely manner. I explained the problem, The agent explain how to fix the problem. In my opinion the agent was first class.
18 de marzo de 2026
Andem helped fix a problem that we have…
Andem helped fix a problem that we have been trying to resolve for weeks.
16 de marzo de 2026
We had our email hacked and we were…
We had our email hacked and we were unable to get information from our account with Elavon.
Their service was prompt and seemless, many thanks to all
12 de marzo de 2026
Opinión espontánea
Respuesta de Elavon UK
Good morning. Thank you for taking the time to share your positive experience with our staff. providing excellent customer service is a top priority, and we’re glad your experience reflected that commitment. We appreciate your feedback and look forward to serving you again. Wishing you a great day. Kindly, ^Kortnee
Lovely Chap on the phone.
12 de marzo de 2026
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