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Elavon UK Opiniones 

6626
•
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

It turns out my permissions changed when moving to the new MyOpayo system which is why I was unable to export or trigger refunds anymore. Andem was able to not only locate the issue but also solve i... Ver más

Valorada con 5 estrellas sobre 5

I needed to discuss Sage 50 Accounts integration and a change to Opayo credentials. Lorna Yates was outstanding and answered every question in detail, resolving all my queries on a single call. Simp... Ver más

Valorada con 1 estrellas sobre 5

Total scammers they say 0.16p just for transaction and you end up paying 3 different providers/partners 3 times more than what you would pay proper big companies.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had issues with web payments not working, spoke to Lorna at Opayo support, she was so helpful and understanding. With her advice I contacted our web site designer and the fault was found, he re-wr... Ver más

Información sobre la empresa

  1. Servicio de pago

Escrito por la empresa

Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

7 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(6626)

238 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Easy to deal with Opayo Service...

Spoke to Andem who helped me with updating an IP address on our account. It took a while to get the correct login but that was my fault and Andem still helped me with that.
He was calm and polite. Thank you very much for helping me.

7 de julio de 2026
Valorada con 5 estrellas sobre 5

Highly Recommended for Business Payment Solutions

I've had a great experience with Elavon. Their website is well designed, easy to navigate, and makes it simple to find the right payment solutions for businesses of all sizes. The information is presented clearly, and it's easy to compare services such as card machines, online payments, and payment gateways.

What really stands out is their focus on secure, reliable payment processing and the excellent customer support available when you need it. The site is professional, informative, and gives confidence that you're dealing with an experienced payment provider.

Overall, I would highly recommend Elavon to any business looking for dependable payment solutions and a straightforward user experience.

3 de julio de 2026
Valorada con 1 estrellas sobre 5

Beware when using this company to pay…

Beware when using this company to pay someone. They will take your payment but will not help when something goes wrong. Looks like I've lost over £400. They took the money but will not accept responsibility.

24 de junio de 2026
Opinión espontánea
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Respuesta de Elavon UK

Thank you for sharing your feedback. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to askelavon@elavon.com with your name, phone number, time zone, reference #72642, and Merchant ID (MID) so we can assist. Kindly, ^Ryan

Valorada con 1 estrellas sobre 5

I’d give this zero stars if an option

I’d give this zero stars if an option

Extremely poor Helpdesk unless your lucky enough to get a uk operator

Sales / account manager who drops you like a fly once you sign up - ignores emails and doesn’t answer or return calls

Worst Epos company ever

23 de junio de 2026
Opinión espontánea
Logotipo de Elavon UK

Respuesta de Elavon UK

Thank you for taking a moment to share your experience with us, George. We're happy to review this with you to see how we can help. Please send us an email to askelavon@elavon.com with your phone number, merchant ID and reference # 72627, and we will call you directly to assist. We look forward to hearing from you. Kind regards. ^Heather

Valorada con 1 estrellas sobre 5

They didn’t pay yet my transaction in…

They didn’t pay yet my transaction in has been 3 days. Usually next day i should receive my money. Since i closed my account with them they didn’t pay out my money. I wish I would never signed with them. Now I will raise complaining to the citizen advice and FOS. They shouldnt opérate in uk

22 de junio de 2026
Opinión espontánea
Logotipo de Elavon UK

Respuesta de Elavon UK

Thank you for sharing your feedback. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to askelavon@elavon.com with your name, phone number, time zone, reference #72528, and Merchant ID (MID) so we can assist. Kindly, ^Ryan

Valorada con 1 estrellas sobre 5

I took a two week to Lagos not resolved Yet di no change in my original review

I took a two week to Lagos. While I installed am app called OPay the appeared to be working with an inside man as he could see my screen he said the call was about increasing my limit. He ended up stealing about 10 ukp. Too me they are part of the scam. And should be removed from the net

10 de junio de 2026
Opinión espontánea
Logotipo de Elavon UK

Respuesta de Elavon UK

Thank you for sharing your feedback, Jay. Providing a positive experience for our customers is important to us and we understand that your experience did not meet these expectations. We would appreciate the chance to speak with you directly to work toward a resolution. Please send an email to askelavon@elavon.com with your name, phone number, time zone, reference #72490, and Merchant ID (MID) so we can assist. Kindly, ^Ryan

Valorada con 1 estrellas sobre 5

Do not use

Do not use! They have charged me the incorrect fees for 4 months. Despite me calling them several times and raising an official complaint they still haven’t given me a refund despite admitting in writing they are overcharging! As a small independent business being over charged over and over again impacts us. Trying to get hold of their complaints team is a joke, been on hold for 30 minutes and no one’s answered. I’ve emailed and no reply. Disgusting service for a customer who’s been with you for 4 years.

19 de junio de 2026
Opinión espontánea
Logotipo de Elavon UK

Respuesta de Elavon UK

Thank you for taking a moment to share your experience with us, Carly. We're happy to review this with you to see how we can help. Please send us an email to askelavon@elavon.com with your phone number, merchant ID and reference # 72430, and we will call you directly to assist. We look forward to hearing from you. ^Heather

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