It turns out my permissions changed when moving to the new MyOpayo system which is why I was unable to export or trigger refunds anymore. Andem was able to not only locate the issue but also solve i... Ver más

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Consulta las opiniones de los clientes
I needed to discuss Sage 50 Accounts integration and a change to Opayo credentials. Lorna Yates was outstanding and answered every question in detail, resolving all my queries on a single call. Simp... Ver más
Total scammers they say 0.16p just for transaction and you end up paying 3 different providers/partners 3 times more than what you would pay proper big companies.
La empresa ha respondido
Had issues with web payments not working, spoke to Lorna at Opayo support, she was so helpful and understanding. With her advice I contacted our web site designer and the fault was found, he re-wr... Ver más
Información sobre la empresa
Escrito por la empresa
Elavon is the connecting force behind smarter payments, delivering secure, scalable, expert-backed solutions that streamline everything from accepting transactions to accelerating commerce. Backed by decades of industry expertise and intuitive technology, we help businesses of all sizes navigate payments with confidence. From transaction processing and risk management to settlement, equipment, and customer support, Elavon integrates the entire payments ecosystem – so businesses can focus on growth. Across industries, geographies, and stages of scale, we partner closely with our clients to understand their goals and match them with the right tools to move commerce forward.
Información de contacto
125 Old Broad St, EC2N 1AR, London, Reino Unido
- +0345 850 0195
- queries@elavon.com
- elavon.co.uk
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Ross was very helpful and solved my…
Ross was very helpful and solved my issues straight away. Can't thank him enough.
Easy to deal with Opayo Service...
Spoke to Andem who helped me with updating an IP address on our account. It took a while to get the correct login but that was my fault and Andem still helped me with that.
He was calm and polite. Thank you very much for helping me.
This response was not helpful
This response was not helpful. We do not have a card terminal we only have card holders throughout our companies! your response was not appropriate.
Andem was extremely helpful and…
Andem was extremely helpful and resolved my issue this morning.
Highly Recommended for Business Payment Solutions
I've had a great experience with Elavon. Their website is well designed, easy to navigate, and makes it simple to find the right payment solutions for businesses of all sizes. The information is presented clearly, and it's easy to compare services such as card machines, online payments, and payment gateways.
What really stands out is their focus on secure, reliable payment processing and the excellent customer support available when you need it. The site is professional, informative, and gives confidence that you're dealing with an experienced payment provider.
Overall, I would highly recommend Elavon to any business looking for dependable payment solutions and a straightforward user experience.
Very Helpful in resolving the issue…
Very Helpful in resolving the issue which turned out to be the customer card frozen
Brilliant Customer Service
The Customer Service Advisor Tim Smith was very helpful and talked me through what i needed to do inorder to resolve my login and my colleagues login issues.
Johan was great person and easy to talk…
Johan was great person and easy to talk to. He was patient and respectful and sportive. Thank you
The professionalism of the company and…
The professionalism of the company and ease of communication.
Andem was Determined to resolve query, patient and polite
Less than 5 mins waiting time to speak with someone.
Andem was polite, patient and knowledgeable.
He was determined to resolve my query
I telephone Opayo and spoke to 4…
I telephone Opayo and spoke to 4 different people and all of them were extremely helpful and have sorted all my problems out for me.
Excellent customer service
Very helpful with clear easy to follow instructions. got through to the correct person straight away.
Got myself locked out
Got myself locked out. Daniel was extremely helpful and patient taking me through the various steps to reset everything.
Es posible que utilice la IA para responderVer más
Beware when using this company to pay…
Beware when using this company to pay someone. They will take your payment but will not help when something goes wrong. Looks like I've lost over £400. They took the money but will not accept responsibility.

Respuesta de Elavon UK
I’d give this zero stars if an option
I’d give this zero stars if an option
Extremely poor Helpdesk unless your lucky enough to get a uk operator
Sales / account manager who drops you like a fly once you sign up - ignores emails and doesn’t answer or return calls
Worst Epos company ever

Respuesta de Elavon UK
They didn’t pay yet my transaction in…
They didn’t pay yet my transaction in has been 3 days. Usually next day i should receive my money. Since i closed my account with them they didn’t pay out my money. I wish I would never signed with them. Now I will raise complaining to the citizen advice and FOS. They shouldnt opérate in uk

Respuesta de Elavon UK
I took a two week to Lagos not resolved Yet di no change in my original review
I took a two week to Lagos. While I installed am app called OPay the appeared to be working with an inside man as he could see my screen he said the call was about increasing my limit. He ended up stealing about 10 ukp. Too me they are part of the scam. And should be removed from the net

Respuesta de Elavon UK
Do not use
Do not use! They have charged me the incorrect fees for 4 months. Despite me calling them several times and raising an official complaint they still haven’t given me a refund despite admitting in writing they are overcharging! As a small independent business being over charged over and over again impacts us. Trying to get hold of their complaints team is a joke, been on hold for 30 minutes and no one’s answered. I’ve emailed and no reply. Disgusting service for a customer who’s been with you for 4 years.

Respuesta de Elavon UK
Very helpful thankyou
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