I placed an order online, within 5 minutes I realised it was the wrong item and contacted them to cancel. I was told cancelling the item was not possible as the order had been processed. Which is diff... Ver más
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Consulta las opiniones de los clientes
You have no way of contacting them. Their number points to their live chat which is never open. I sent messages explaining the incorrect items were delivered. Their response is to ask me to send pictu... Ver más
La empresa ha respondido
By far the worst customer service I’ve ever received. I ordered a product and they failed to deliver it, I requested a new one and I was told it’s not their responsibility to make sure it’s delivered.... Ver más
La empresa ha respondido
Easy to order, very competitively priced and excellent after sales. Only let down by Post Office delivery which was 48hr tracked. Parcel spent 24 hrs sat in Birmingham PO. Should have arrived on Frida... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de electrónica
- Tienda de electrodomésticos
- Tienda de baterías
- Concesionario de maquinaria para la construcción
- Tienda de iluminación
- Tienda de equipos de seguridad
Escrito por la empresa
Note: Most of our verified reviews are collected on Reviews.io, where we currently hold an average rating of 4.9★ from over 19,000 verified customers. We’re proud to serve customers across the UK, Ireland, and worldwide — offering quality products, competitive prices, and dependable delivery. What began as a simple idea — to make professional-grade products accessible to everyone — has become a business built on trust, value, and service.
Información de contacto
14 Blackstick Road, Killyhevlin Industrial Estate, Enniskillen, Co.Fermanagh, BT74 4EB, Enniskillen, Reino Unido
- 028 66 335045
- customerservice@electricalworld.com
- electricalworld.com
3,4
Medio
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 95% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Fast and efficient
Very efficient, easy to use webpage and quick delivery.
26 de agosto de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Brian
Thank you so much for taking the time to leave this fantastic 5-star review! We’re really pleased to hear you found our website easy to use and that your order was delivered quickly. Efficiency and a smooth shopping experience are exactly what we aim for, so it’s wonderful to know we met your expectations. Your feedback and support mean a great deal to us.
Best wishes
Hannah
Frustrating goods took nearly 2 weeks to arrive
I ordered some sockets and switches on 17th August, required by 25th August. It only became clear after ordering that some of the items were not immediately available. I requested some speeding up, there seemed to be no way of sending me the part order.
Then bought elsewhere and tried to cancel. Even though the items had not been despatched I was told this was not possible.
The electricians finished in my house on 28 August . The package arrived on 29th, 12 days after ordering. I sent it straight back unopened. I hope getting the refund isn't going to be difficult.
I got an email late last night saying there were still some Items they needed to send. It's not possible to track anything as they give a ref but no carrier.
Very frustrating all round. I won't use them again.
17 de agosto de 2025
Opinión espontánea
Respuesta de Electrical World
Hello
Thank you for taking the time to leave an anonymous review. We’re very sorry to hear about the frustration caused by your recent order. We understand that delays, part shipments, and difficulties with cancellation can be very inconvenient, especially when items are required by a specific date. It’s very difficult for us to investigate and resolve specific issues when no information has been provided which would allow us to do this. For the quickest resolution, we kindly ask that customers contact us directly so we can assist with refunds, tracking, or any other concerns.
Best wishes
Hannah
Prompt delivery and excellent customer service
My order arrived on time and the company was very professional. Will purchase again from them.
I would recommend them. Thank you.
13 de agosto de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Siobhan
Thank you so much for taking the time to leave us such a wonderful 5-star review. We’re delighted to hear that your order arrived on time and that you found our team to be professional throughout the process. Knowing that you would recommend us and choose to purchase from us again really means a lot — it’s the best compliment we could receive. We’ll continue working hard to provide excellent service and a smooth shopping experience for all our customers. Thank you once again for your kind words and support.
Thank you for choosing Electrical World and we look forward to serving you again in the future!
Best wishes
Hannah
I'm very happy with the smoothness and…
I'm very happy with the smoothness and accuracy of my order.Thanks guys👍🏾
20 de agosto de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Frederick
Thank you for taking the time to leave us this amazing 5 star review. We’re so pleased to hear you’re happy with the smooth process and accuracy of your order. Your support means a lot to us ,we really appreciate it!
Thank you for choosing Electrical World
Best wishes
Hannah
240v 16A plug and socket
240v, 16A angled panel socket and trailing plug. Browsing the site and selecting the items I wanted was easy. My order was dealt with promptly and packaged well. Royal Mail delivery took place promptly on receipt of the parcel. Excellent service, cannot fault this seller.
22 de agosto de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Robin
Thank you for taking the time to leave us this fabulous 5 star review. We’re delighted to hear that you found our website easy to use and that your order was processed, packaged, and delivered promptly. We really appreciate your kind words.
Thank you for choosing Electrical World and we hope to serve you again in the near future.
Best wishes
Hannah
We needed a specific part - they had it
We needed a specific part, a small pull switch to go in an old shaving light that had failed. They had the part: easy to find and low cost. Deliverey was quick and effective. The part is now installed and the light working.
4 de agosto de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Andy
Thank you so much for taking the time to leave us this amazing 5 star review! We’re really pleased to hear you were able to find the exact pull switch you needed for your shaving light, and that it was easy to order at a low cost. It’s great to know your delivery arrived quickly and that the light is now back in working order.
We always aim to make it simple for our customers to find those specific parts that can be tricky to source, so your feedback means a lot.
Thank you for choosing Electrical World
Best wishes
Hannah
The most dishonest company around
I ordered 6 items on 05.07.2025 on a 3-5 day shipping. Only 3 items received the -2 weeks later. Jump to 31.07.2025 remaining 3 items still not received, despite numerous promises of forthcoming delivery. Requested refund for remaining 3 items but was refunded an incorrect amount. Company refused to rectify the refund, had to raise a challenge with my bank to recover the remaining amount. Avoid this company at all costs, they are the definition of dishonest.
16 de agosto de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Camille
Thank you for leaving feedback. We’re sorry to hear you feel this way. After reviewing your order history, we can confirm the refund issued was correct. We take accusations of dishonesty very seriously and stand by the integrity of our processes. While we regret your experience, we assure all our customers we operate fairly and transparently.
Best wishes
Hannah
Easy to find products
Easy to find products, fast delivery, well-packed, and affordable prices.
10 de agosto de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Dragana
Thank you for your 5-star feedback. We’re thrilled to hear that you found our products easy to find, our delivery fast, and the packaging secure. It’s also great to know that you found our prices affordable.
Thank you for choosing Electrical World
Warm wishes
Hannah
Ordered stove glass cleaner
Ordered stove glass cleaner, got shipped very quickly, and received in two days. and I have to say that was the most supportive packaging i have ever seen recently. No way it would break during transportation.
One improvement could be that i have received continuous emails saying that my shipment is delayed, however it was already long delivered. Something to be improved
4 de agosto de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Ertugrul
Thank you for your 5-star feedback. We’re delighted to hear that your stove glass cleaner arrived so quickly and that you were impressed with our packaging. It’s always our goal to ensure items reach our customers safely and in perfect condition.
We also appreciate your feedback regarding the delivery notifications. We will review our messaging system to make sure future updates are more accurate, so customers aren’t unnecessarily worried.
Thank you for choosing Electrical World
Warm wishes
Hannah
Great value and fast delivery
13 de agosto de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Oliver
Thank you so much for your fantastic review! We’re thrilled to hear that you found our products to be great value and that your order arrived quickly. Your 5-star feedback means a lot to us and motivates our team to continue providing excellent products and fast, reliable service.
Thank you for choosing Electrical World
Best wishes
Hannah
Order delivery good .product poor…
Order delivery good .product poor value for money inferior quality
8 de agosto de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Daniel
Thank you for your feedback. We’re glad to hear that your order arrived promptly, but we’re sorry the product did not meet your expectations. We always aim to provide good value and quality, so your comments will be shared with our team to help us improve.
Best wishes
Hannah
Website had detailed information
Website had detailed information ,
Product arrived two days after placing order. Would definitely recommend this company to other's.
11 de agosto de 2025
Opinión espontánea
Respuesta de Electrical World
Hello
Thank you so much for taking the time to leave such a wonderful review! We’re delighted to hear that our website provided the detailed information you needed and that your order arrived so quickly—just two days after placing it. It’s fantastic to know that you found our products to be of good value and that your experience with our service was positive from start to finish.
Your recommendation means a great deal to us, and we truly appreciate your support. We strive to provide both excellent products and prompt, reliable service, so it’s incredibly rewarding to know we met your expectations. We look forward to welcoming you back for future purchases and hope to continue exceeding your expectations.
Best wishes
Hannah
Highly Recommend!
Yes, I would highly recommend tgis company. Great selection of products at good value prices & above all very prompt delivery and everything well packed.
7 de agosto de 2025
Opinión espontánea
Respuesta de Electrical World
Hello
Thank you so much for your wonderful feedback! We’re delighted to hear you’re happy with our product selection, value, and delivery. Your recommendation means a lot to us, and we look forward to serving you again soon!
Thank you for choosing Electrical World
Warm wishes
Hannah
The delivery time scale was immediate,I…
The delivery time scale was immediate,I received a great bargain on paint for my outdoor furniture and will definitely be purchasing from this shop again. Highly recommended 👌 👍 5 stars all round
3 de agosto de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Susan
Thank you very much for taking the time to leave us this spectacular 5 star review. for your kind words! We’re thrilled to hear your paint arrived quickly and that you got a great deal. We really appreciate your recommendation and look forward to serving you again soon!
Thank you for choosing Electrical World
Best wishes
Hannah
Bought a shaver light from Electrical…
Bought a shaver light from Electrical World. Item was broken when I took it out of the package. Contacted Electrical world and was offered a 10% refund. Will not buy from this company again
4 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Jack
Thank you for taking the time to leave your feedback. We're very sorry to hear your shaver light arrived broken and that our offer didn’t meet your expectations. This is not the experience we want for our customers. Please contact us directly so we can make things right and find a better solution for you. Your satisfaction is important to us.
Best wishes
Hannah
good quality at a good price well…
good quality at a good price well pleased with purchase
7 de agosto de 2025
Opinión espontánea
Respuesta de Electrical World
Hello David
Thank you so much for taking the time to leave your kind feedback! We're thrilled to hear you're pleased with the quality and price. Your 5-star rating means a lot to us! If you ever need anything else, just let us know
Thank you for choosing Electrical World
Best wishes
Hannah
Item nothing like photos
Item arrived damaged and looking nothing like the photo on the website. They used a photo from another shop as I had the original and wanted a 2nd item but as it was seasonal it wasn't in stock. The item was returned and refund issued but only after I refused a 10% goodwill refund.
11 de junio de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Kelly
Thank you for your feedback. We sincerely apologise for the experience you had with the item not matching the photos and arriving damaged. We always strive to provide accurate product images and quality items, and we regret that we fell short in this case.
We appreciate your patience during the return process and understand your frustration regarding the goodwill refund. Your comments have been shared with our team to help improve our service and product listings.
If there is anything further we can do to assist, please don’t hesitate to contact us directly.
Best wishes
Hannah
Good product and great delivery
Good product and great delivery.
Thanks and would reccomend.
31 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Ciaran
Thank you for taking the time to leave us this lovely 5 star review. We’re glad you’re happy with the product and delivery. Thanks so much for recommending us — we really appreciate it!
Thank you for choosing Electrical World
Best Wishes
Hannah
Pet Food Order
Placed an order of pet food, it was very easy and food came very quick! Definitely will be using them again!
31 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Peyton
Thank you for taking the time to leave us this 5 star review. We really appreciate your kind words. We’re thrilled to hear your pet food order was quick and easy.
Thank you for choosing Electrical World
We look forward to serving you again soon! 🐾😊
Best wishes
Hannah
The worst company I have ever had the…
The worst company I have ever had the misfortune of dealing with. From the start. I originally paid extra for express postage. I was weeks waiting for the order. They allow you to order items that they don’t even have in stock. Due to the delay I had to go ahead and order from another company. I am now painstakingly trying to get my refund. I have sent 16 emails and still not resolved. They don’t supply a returns docket so you’re totally at their mercy for your return. Please be very careful when ordering from this company. After finally receiving my refund it was left short by €98. The company have acknowledged that this was left short, after I sent so much information to prove it. To date I have emailed this company 24 times to try and sort the issues. Such a waste of my time. WHERE IS MY REFUND
2 de agosto de 2025
Opinión espontánea
Respuesta de Electrical World
Dear Glenda,
Thank you for your feedback. We sincerely apologise for the delays and confusion you experienced with your order and refund. We understand how frustrating this has been and truly appreciate your patience as we worked to resolve the issue.
We have now completed a thorough review of your returned items and identified the discrepancy with your refund. We are grateful for your persistence in helping us get this sorted and have arranged the additional refund via bank transfer as requested.
Your experience does not reflect the standard we strive to provide, and we are taking steps to improve our processes to prevent similar issues in the future.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Best wishes
hANNAH
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