I placed an order online, within 5 minutes I realised it was the wrong item and contacted them to cancel. I was told cancelling the item was not possible as the order had been processed. Which is diff... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
You have no way of contacting them. Their number points to their live chat which is never open. I sent messages explaining the incorrect items were delivered. Their response is to ask me to send pictu... Ver más
La empresa ha respondido
By far the worst customer service I’ve ever received. I ordered a product and they failed to deliver it, I requested a new one and I was told it’s not their responsibility to make sure it’s delivered.... Ver más
La empresa ha respondido
Easy to order, very competitively priced and excellent after sales. Only let down by Post Office delivery which was 48hr tracked. Parcel spent 24 hrs sat in Birmingham PO. Should have arrived on Frida... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de electrónica
- Tienda de electrodomésticos
- Tienda de baterías
- Concesionario de maquinaria para la construcción
- Tienda de iluminación
- Tienda de equipos de seguridad
Escrito por la empresa
Note: Most of our verified reviews are collected on Reviews.io, where we currently hold an average rating of 4.9★ from over 19,000 verified customers. We’re proud to serve customers across the UK, Ireland, and worldwide — offering quality products, competitive prices, and dependable delivery. What began as a simple idea — to make professional-grade products accessible to everyone — has become a business built on trust, value, and service.
Información de contacto
14 Blackstick Road, Killyhevlin Industrial Estate, Enniskillen, Co.Fermanagh, BT74 4EB, Enniskillen, Reino Unido
- 028 66 335045
- customerservice@electricalworld.com
- electricalworld.com
3,4
Medio
2 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 95% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Good customer service.
Had a positive experience ordering pet supplies from electrical world.
Had a query about delivery dates and they responded quickly to my query.
I found their customer service very good. Would order in the future from them.
29 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hi Rebecca,
Thank you for taking the time to leave this wonderful 5 star review and thanks so much for your kind words! We’re delighted to hear that you had a positive experience ordering pet supplies from Electrical World. Our team strives to provide prompt and helpful customer service, so it’s great to know we could assist you quickly with your delivery query.
We really appreciate your trust in us and look forward to helping you again with any future orders.
Thanks again for choosing Electrical World!
Best wishes
Hannah
Very Poor Experience
I hate to give a bad review but sometimes it is needed.
Ordered an item that was supposed to take 3-5 days to deliver. When it did not arrive contacted Electrical World and was told it was on the way to them. No problem, delays can happen. During a 17 day period of waiting I had to keep contacting them for an update, they never proactively attempted to contact me. Kept getting very vague information from their Customer Service. It was very obvious after 17 days this was never going to be delivered.
They have no phone number you can contact them on and the email responses are very poor and unprofessional.
You may as well order directly from China yourself for half the price and at least you will get it.
31 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Dear Anne,
Thank you for your feedback. We sincerely apologise for the delay and the frustration caused by the lack of proactive communication regarding your order.
Please be assured that your order has been cancelled as per your request, and the refund has already been processed. Depending on your payment provider, it may take a few days for the funds to appear in your account.
We truly regret that we fell short of your expectations and are working to improve our service. If you decide to shop with us again, we would welcome the opportunity to provide a better experience.
Best wishes
Hannah
Awful customer service
Awful customer service. Ordered 3 bulbs (all the same kind) only one turned up. After chasing they said the missing ones would be with me soon. A month passed and still no sign of the other two. I chased again and got told they’d be with me the following week. They are yet still to turn up. Have had to chase again today! I don’t understand why it’s so hard to complete an order that they’ve taken payment for. Customer service hasn’t been the politest or empathetic or even given any sort of gesture of good will or apology. Really frustrating, would not use again!
31 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hi Hannah,
Thank you for your honest feedback. We sincerely apologise again for the delays and the frustration caused by the incomplete order and communication issues. We understand how disappointing this has been for you.
While we did apologise during our correspondence, we regret that it wasn’t enough to resolve the situation to your satisfaction. Please rest assured your refund has been processed as requested.
We appreciate your feedback as it helps us improve our service going forward. If you have any further questions or if we can assist you in the future, please don’t hesitate to reach out.
Best wishes
Hannah
Great buy …
Surprising that an electrical shop had a plant pot - but cheaper price than elsewhere.
24 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Chris
Thank you for taking the time to leave us this amazing 5 star review. We’re glad you found a great buy with us—even if it’s a bit unexpected to find plant pots at an electrical shop. At Electrical World we like to offer a diverse range of products to meet the various needs of our customers, and it’s great to hear that our competitive pricing stood out.
If you ever need anything else—whether electrical supplies or something a little different—please don’t hesitate to reach out.
Thanks again for choosing Electrical World
Best wishes
Hannah
Quick delivery and sufficient…
Quick delivery and sufficient packaging! Quality of product is 10/10!
Definatly recommend for anything!
25 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hello kay
Thank you for taking the time to leave us this amazing 5 star review. We are delighted to hear Quick delivery and sufficient packaging! Quality of product is 10/10!
Definitely recommend for anything!
Your positive words motivate us to continue providing reliable service and quality products. If you ever need any further assistance or have any questions about our range, please don’t hesitate to get in touch.
Thank you for choosing Electrical World.
Best wishes
Hannah
Prompt processing of order,being kept…
Prompt processing of order,being kept well in formed from start to finish,right upto delivery.
20 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Andrew
Thank you for taking the time to leave us thus fantastic 5 star review. We’re delighted to hear that you felt well informed throughout the entire process — from order placement right through to delivery. Keeping our customers updated and ensuring a smooth experience is very important to us.
Thank you for choosing Electrical World
We truly appreciate your kind words and look forward to serving you again soon.
Best wishes
Hannah
Fast and accurate
As a distributor, Electrical World do a great job. Well packed, efficiently and rapidly dispatched.
25 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hi Stephen,
Thank you very much for your wonderful 5 star feedack — we truly appreciate you taking the time to share your experience.
We're so pleased to hear that you found our service fast, accurate, and well organised. it's great to know we've met your expectations.
Thank you for choosing Electrical World.
Best wishes
Hannah
Prompt Delivery & thoughtful packaging
Prompt Delivery & packaging was very thoughtful to protect the products inside, overall I'm very happy & will certainly buy again from you guys!
23 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hi Jarryd,
Thank you so much for taking the time to leave us this amazing 5 star review — it really means a lot to us. We're absolutely delighted to hear that your order arrived promptly and that the packaging helped ensure everything arrived in perfect condition.
We put a lot of care into how we prepare and dispatch our products, so it’s great to know that this effort is noticed and appreciated. Your feedback helps reassure us that we're on the right track when it comes to both product protection and customer satisfaction.
We’re so pleased to hear you're happy with your experience, and we’d be more than happy to welcome you back anytime. Thanks again for choosing Electrical World
Warm regards,
Hannah
A**** service
A**** service - many thanks for your help. Order arrived as expected.
22 de junio de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Mike
Thank you for taking the time to leave us this amazing review. We really appreciate your kind words.
We’re really happy to hear that your order arrived just as expected and that we could help make the process smooth for you.
Your support means a lot to us, and if there’s ever anything you need or any way we can assist you in the future, please don’t hesitate to reach out.
Thank you for choosing Electrical World
Best wishes
Hannah
Wrong item sent... No reply once challenged
Ordered demsun p90 and was sent something totally different. No communication regarding a substitute.
Email to request exchange and got no reply.
Save your money and protect yourself
3 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Ronan
Thank you for your feedback. We regret that you received the wrong item and the inconvenience this has caused.
However, we must point out that you left negative reviews on two platforms without first contacting us directly to resolve the issue. We have no record of any prior communication from you regarding this matter.
Despite this, we have proactively reached out to offer a solution. If you have not received our messages, please check your spam or junk folder.
We strongly encourage customers to contact us directly in the future so we can address concerns promptly and avoid misunderstandings.
We remain committed to resolving this issue and welcome your direct contact at customerservice@electricalworld.com.
Best wishes
Hannah
Rat Traps
Bought a pack of 2 Rat TrapsNever used them before.Within 1 day caught 2 of them.Great buy.Did exactly what they were supposed to.The price was great and delivery was really quick.Will definatley use this company again.
20 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Beverley
Thank you so much for your fantastic 5 star review review! We’re thrilled to hear the rat traps worked so quickly and that you had a great experience with our pricing and delivery.
It’s wonderful to know you’ll be using us again — we really appreciate your support and look forward to helping you with anything you need in the future!
Thank you for choosing Electrical World
Best wishes,
Hannah
Easy order
Easy order, quick delivery.
Only bump was not contact from delivery provider ar all products just arrived 😀
21 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hello
Thank you for your 4 star feedback and for choosing to shop with us! We’re glad to hear you found the ordering process easy and the delivery quick.
We apologise for the lack of contact from the delivery provider and understand how important timely communication is. We’ll be sure to pass your feedback on to improve their service.
Thanks again for your support, and we look forward to serving you again soon!
Thank you for choosing Electrical World
Warm wishes,
Hannah
Carnilove dog food
Items received were as described and took around 4 days to arrive.
Prompt processing of my order but minor hiccup with the update emails regarding the dispatch and delivery process. The Hermes tracking link provided in the dispatch update email did not work, but going directly into the Hermes website 24 hours later worked immediately, and I was able to obtain tracking information using the original tracking codes. I will definitely use the company again.
16 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Craig
Thank you for your honest 4 star feedback and for choosing to shop with us again! We’re glad to hear your items arrived as described and that your order was processed promptly.
We apologise for the hiccup with the Hermes tracking link — thank you for letting us know, and we’ll work on improving this to make tracking smoother for our customers.
We really appreciate your patience and understanding, and look forward to serving you again soon!
Thank you for choosing Electrical World
Warm wishes,
Hannah
Excellent service
Excellent service, product was exactly as advertised and delivered within 2 working days.
1 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hi Barry,
Thank you so much for your wonderful feedback! We’re thrilled to hear the product was exactly as advertised and that you received it within just two working days.
Providing excellent service and fast delivery is very important to us, and it’s great to know we met your expectations. We truly appreciate your support and look forward to assisting you again in the future!
Thank you for choosing Electrical World
Best wishes
Hannah
Easy online ordering
Easy online ordering. Very fast delivery. The dry wall back box was very easy to fit. Overall, an excellent company to deal with, I fully recommend them.
8 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Kev,
Thank you so much for your wonderful 5 star feedback! We’re really pleased to hear that ordering was easy, delivery was quick, and the dry wall back box fitted perfectly.
It’s fantastic to know you’d recommend us — your support truly means a lot. We can’t wait to assist you again with any future projects!
Thank you for choosing Electrical World
Warm wishes,
Hannah
Great Customer Service
I ordered a hot tub from Electrical World. Unfortunately through no fault of the company, we discovered a leak not long after having used it. (Covered by the manufacturers warranty)
The return process had a few hiccups but over all the communication process back and forth was excellent.
I would not hesitate in using this company again.
2 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hello
Thank you so much for taking the time to share your experience and for your generous 5-star rating! We’re sorry to hear about the issue with your hot tub, but we’re glad the manufacturer’s warranty was able to cover the leak.
We really appreciate your patience and understanding during the return process, and it’s wonderful to know that our team’s communication helped make things easier for you.
Your trust means a great deal to us, and we would be honoured to assist you again whenever you need us.
Thank you for choosing Electrical World
Warm wishes,
Hannah
Poor packaging and lack of refund
Their range of products and costs are good, however their packaging is so poor, all 3 products I ordered were damaged. Also I have sent 4 emails requesting a refund, which they have agreed to but 6 weeks later I still haven't received a refund. I won't buy from them again.
17 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Karen
Thank you for your feedback. We're very sorry to hear that all three items arrived damaged — this clearly falls short of the standard we expect from our deliveries.
A refund was agreed in relation to your order, and we appreciate you bringing this matter to our attention. Your comments on the packaging have been taken seriously and are being reviewed internally to help prevent a repeat of this issue.
We regret that your experience didn’t reflect the level of service we aim to provide, and we thank you for giving us the opportunity to improve.
Best Wishes
Hannah
SCAMMERS!
SCAMMERS!! DO NOT USE!! TOOK MY MONEY AND DISPATCHED MY ORDER EVEN THOUGH I HAD CANCELLED MY SUBSCRIPTION. NOW I HAVE TO PAY TO RETURN. CUSTOMER SERVICE ABSOLUTELY SHOCKING!!
9 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Zoe
Thank you for taking the time to leave your review. We’re really sorry to hear about your experience and understand how upsetting this must be. Unfortunately, we don’t have your order details as you haven’t provided them here. If you could get in touch with us directly and share your order information, we’d be happy to look into this and help resolve the issue for you.
Best wishes
Hanah
Getting my plants through the hot spell
I placed an order for a Gardena solar irrigation set that arrived promptly. There was a part missing so I contacted Electrical World and advised them of this and asked if the item could be used without the part. They took the time and effort to check with the manufacturer also arranging for the missing part to be sent to me. Communication has been excellent even on a Sunday. I will most definitely order from Electrical World again and share my experience with family and friends. Thank you Electrical World
5 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Sandra
Thank you for taking the time to leave us this wonderful 5 star review. We truly appreciate your kind words! We’re delighted to hear that we could assist you promptly and resolve the issue with your Gardena solar irrigation set. It means a lot to us that you had a positive experience, even on a Sunday. We look forward to serving you again in the future and really appreciate you sharing your experience with family and friends.
Thank you for choosing Electrical World
Take care and best wishes,
Hannah
Delayed Order - 4 week delivery
Order was supposed to be dispatched in 2-4 days but unfortunately was delayed and took 4 weeks to arrive. In fairness, the customer service email was responsive when I contacted them but just kept insisting the order was marked as urgent and the delays were caused as they had to move the products from their other warehouse first. Sounds like drop shipping. If you need something urgently, shop somewhere else. Products are as described though.
7 de julio de 2025
Opinión espontánea
Respuesta de Electrical World
Hello Rosee
Thank you for taking the time to leave your feedback. We’re sorry that your order took longer than expected to arrive and understand how frustrating that must have been. We appreciate your recognition of our customer service team’s efforts to keep you updated throughout the delay.
We strive to improve our processes and minimise delays, and your comments help us identify where we can do better. We're glad to hear the products met your expectations and hope to provide a smoother experience in the future.
Thank you for choosing Electrical World.
Take care and bet wishes
Hannah
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.