I bought a Dimplex electric panel heater from Electricpoint.com, which was delivered promptly but arrived damaged. Electricpoint arranged a pickup and delivered a new one without any quibble - even th... Ver más
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Consulta las opiniones de los clientes
This company deserve to do well , they are very helpful even if you have not signed up to any mailing list . i sent a email question which was quite in depth about storage radiators . Within 30minut... Ver más
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Not only sent me the wrong item but its broken too ! No wonder as it arrived in just the box, no outer packaging. Phoned today and they said they would refund when they receive it via parcelforce tomo... Ver más
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Made an order with the expectation of delivery within 5 days as per the website. Didn't get any dispatch or order processed notifications so rang them to chase. To be fair they answered the phone.... Ver más
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Información sobre la empresa
- Mayorista de artículos eléctricos
- también en la categoría
- Mayorista de artículos de iluminación
- Proveedor de bombillas
- Proveedor de equipamiento eléctrico
- Tienda de iluminación
- Tienda de suministros eléctricos
Escrito por la empresa
Electricpoint Greenwich is a specialist electrical wholesaler in South London, supporting professional electricians, contractors, tradespeople and homeowners with reliable electrical supplies, expert advice and convenient local service. Based on Ramac Way near Greenwich Peninsula Retail Park, our Greenwich branch provides easy access for customers across Greenwich, Charlton, Woolwich, Lewisham, Deptford and the surrounding areas. We supply a wide range of electrical products for domestic, commercial and residential projects, including wiring accessories, lighting, light bulbs, heating solutions, ventilation, extractor fans, EV chargers, circuit protection, cable, cable management, smoke alarms, security products, solar and battery products, tools and fixings. Our team understands the demands of electrical work and aims to help every customer find the right products, prices and solutions for their project. Customers can order online and collect from our Greenwich branch using Click & Collect, or take advantage of reliable delivery across Greenwich and South London to help keep projects moving. Whether you need everyday electrical essentials, specialist product advice, a tailored quote, or support choosing the correct fittings for a job, Electricpoint Greenwich is here to help. We are committed to offering dependable stock, trusted brands, practical trade knowledge and friendly service. Visit Electricpoint online or contact our Greenwich branch today for electrical supplies, advice and support for your next project.
Información de contacto
Units 9 & 10, Ramac Way, SE7 7AX, London, Reino Unido
- 02039945470
- sales@electricpoint.com
- electricpoint.com
3,7
Medio
294 opiniones
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Appalling customer service and a total disregard for UK consumer law
I ordered electrical sockets from this company, but they supplied them in the incorrect colour. Under the Consumer Rights Act 2015, this means the goods were "not as described."
When I contacted customer service to rectify their mistake, they refused to send the correct items until I returned the incorrect ones first. To make matters worse, they provided a FedEx label that required me to print it out and travel to a drop-off point. I explicitly informed them that I do not have a printer and am physically unable to travel to a drop-off location. Under UK consumer law, a customer must not face significant inconvenience or out-of-pocket expenses to fix a retailer's error.
Instead of arranging a standard home courier collection where the driver brings a label—which I gladly offered to facilitate—they doubled down, calling my phone to hide behind their internal "company policy."Their internal policies do not overrule statutory UK law.
I am writing this to educate and empower other unwary buyers who find themselves trapped by this company's abysmal tactics: do not let them bully you. You do not have to accept their useless internal policies. If this company holds your order hostage or tries to force you to jump through hoops to fix their blunder, bypass their risible customer service completely. You are fully entitled to protect yourself by initiating a chargeback dispute through your bank or credit card provider to legally claw your money back.
I have now formally instructed my credit card issuer to begin this chargeback process for the value of the incorrect items. This company's behaviour explains perfectly why nearly 40% of their reviewers have left 1-star ratings. They are combative, untrustworthy, and completely unfit to trade online. If you are stuck in a similar nightmare with them, do not waste your time arguing—call your bank immediately and force a refund.
17 de septiembre de 2026
Opinión espontánea
Respuesta de Electricpoint
Jason, we're sorry that the incorrect items were supplied — matt black sockets were ordered and smoked bronze were sent, and that was our error. We apologise unreservedly for that. Once the FedEx label and drop-off options weren't workable for you, we arranged for a returns label to be sent to you by post — something you confirmed you were happy with. We're sorry the situation became as frustrating as it did, and we remain ready to process your refund promptly as soon as the items are returned to us.
Wrong item
First time ordering from them and they sent the wrong item I ordered bulbs with 4000k cool white and they sent me 2700k
11 de septiembre de 2026
Opinión espontánea
Respuesta de Electricpoint
We're really sorry to hear this — receiving the wrong colour temperature is frustrating, especially on a first order, and that's not the experience we want anyone to have with Electricpoint. Please get in touch with us directly with your order details and we'll get the correct bulbs out to you as quickly as possible.
Very efficient response with a…
Very efficient response with a comprehensive answer. Thx Nick
11 de agosto de 2026
Opinión espontánea
Respuesta de Electricpoint
Thank you Mr Gilbert — really glad Nick could help with a prompt and thorough response 😊 We'll make sure he hears your kind words. We look forward to helping you again at Electricpoint ⚡
Lovely products
Lovely products, and just super helpful. Fast, reliable delivery.
29 de julio de 2026
Opinión espontánea
Respuesta de Electricpoint
Thank you Julie — really glad the products and service hit the mark 😊 Fast, reliable delivery and helpful support is exactly what we aim for at Electricpoint. We look forward to helping you again ⚡
keen pricing and very prompt service.
keen pricing and very prompt service.
Initial issue with courier was resolved quickly too.
4 de agosto de 2026
Opinión espontánea
Respuesta de Electricpoint
Thank you Jas — really glad the pricing and service hit the mark, and that the courier issue was resolved without too much disruption 😊 We look forward to helping you again at Electricpoint ⚡
Great customer service and very…
Great customer service and very helpful, with very fast delivery.
8 de julio de 2026
Opinión espontánea
Respuesta de Electricpoint
Thank you Grant — really glad the service and delivery hit the mark 😊 Fast dispatch and helpful support is exactly what we aim for at Electricpoint. We look forward to helping you again ⚡
Pre-order of an AC unit paid in advance, then cancelled
I pre-ordered an air conditioning unit on 25th June and the money was taken immediately (this wasn't clear). Also, it wasn't obvious that the pre-order date displayed was for delivery to them and not to me, the customer.
On 26th June I received an email that 'delivery was slightly delayed' but with no ETA. I asked when we could expect delivery but wasn't given a clear answer. I emailed again on 27th to get a delivery date and got a more helpful response, still no actual day as it would depend on what time of day their delivery would arrive. On 29th I received a further email that the supplier couldn't deliver after all and they were cancelling my order. The refund was issued the same day.
Be aware if you pre-order the money will be taken immediately and you still may not get your goods.
I may have just been unlucky (it was for an air conditioning unit after all, in the very hot month of June 2026!).
29 de junio de 2026
Opinión espontánea
Respuesta de Electricpoint
Jo, we're sorry for the frustration this caused — particularly during what was an exceptionally busy period for air conditioning demand. You're right that the pre-order payment terms and the distinction between supplier delivery and customer delivery dates could have been made clearer on the page, and that's useful feedback we'll take on board. The cancellation was unfortunately outside our control due to supplier capacity during the heatwave, and we're glad the refund was processed the same day. We're sorry we couldn't fulfil your order on this occasion and hope you'll give Electricpoint another try in future.
Fantastic service both in goods…
Fantastic service both in goods supplied and customers service when asked for a copy of the paperwork, will definitely by again
6 de julio de 2026
Opinión espontánea
Respuesta de Electricpoint
Thank you Jonathan — really glad the order and the follow-up support both hit the mark 😊 It's always good to know the little things, like getting paperwork sorted quickly, don't go unnoticed. We look forward to helping you again at Electricpoint ⚡
Electricpoint have very helpful staff
Tracey was very helpful and tried to find me a suitable product - so good to be able to speak to someone, rather than having to email - Electricpoint deserve to succeed
1 de julio de 2026
Opinión espontánea
Respuesta de Electricpoint
Thank you Janet — Tracey will be really pleased to hear this 😊 Being able to pick up the phone and speak to someone who genuinely tries to help makes all the difference, and it's wonderful to know that came through in your experience with Electricpoint. We look forward to helping you again ⚡
Terrible customer service from Gary
Terrible customer service from Gary. I ordered a fire alarm, which I presumed was like-for-like. The unit I ordered was not delivered, and an updated version was sent. They did not clearly state this on the website, and now we have to pay for the return. Goes against the Consumer Rights Act "not as described" I should be entitled under the act to receive adequate payment for the return at no cost for the consumer.
9 de junio de 2026
Opinión espontánea
Respuesta de Electricpoint
Nicola, we're really sorry for the experience you've had and we want to assure you that this is being dealt with personally. You're absolutely right that the product page should have made it clear that an updated version would be supplied, and we hold our hands up on that. We've been in touch to arrange a free collection on the 15th June and a full refund will follow — you won't be out of pocket in any way. We're sorry for the frustration this has caused and we hope you'll give Electricpoint another chance in future.
Horrible staff don’t know the distance selling laws. Don’t care about customers
Nasty company.
They described an item badly. Didn’t specify in the description which functions the item did or didn’t have.
Then they said it’s my fault it’s wrong,
And that it’s a customers responsibility to go ebesewhere and look up product codes to see if it’s the right item and that it’s not their responsibility.
So I’m forced to pay high shipping costs privately to return it ..
I will never shop with this company again. No matter what. I had a basket full of of items i was about to order and now I won’t.
I highly recommend all diy and electricians avoid this shop completely.
1 de junio de 2026
Opinión espontánea
Respuesta de Electricpoint
Dan, we're sorry to hear you were disappointed with your experience, and we appreciate you taking the time to share your feedback. Having reviewed the order, the fan supplied matched the manufacturer part number and specification listed on the product page. We understand that where products exist in multiple variants — such as standard, timer, or humidistat versions — selecting the right one can sometimes be confusing, and we're sorry if that wasn't clear enough. We did offer a return under our standard unwanted goods policy; as the correct product was supplied to order, return carriage does fall to the customer in this instance, though we appreciate that's frustrating. We genuinely wish you well with your project and hope you'll consider giving us another opportunity in future.
Very helpful young lady on customer…
Very helpful young lady on customer service, so nice to actually talk to a human being
18 de mayo de 2026
Opinión espontánea
Respuesta de Electricpoint
Thank you Beverley — what a lovely thing to say 😊 We'll make sure the team hears your kind words; it really does make a difference knowing that speaking to a real person made the experience so much better. We look forward to helping you again at Electricpoint ⚡
Excellent customer service
Excellent customer service when dealing with a delivery issue. The manager I spoke to was very responsive and compassionate, making my experience with the company a positive one. Also, brilliant radiator, easy to install and effective for heating our spare room.
18 de febrero de 2026
Opinión espontánea
Respuesta de Electricpoint
Thank you Tom — really glad we were able to turn things around and that the delivery issue was handled to your satisfaction 😊 It's great to hear the manager you spoke with made the experience a positive one despite the initial frustration. And brilliant to know the radiator is doing its job perfectly in the spare room ⚡ We look forward to helping you again at Electricpoint.
Very satisfied
Hadn't used Electricpoint before so was a bit wary, but I rang to check they had the product and they were very helpful and the items arrived a few days later, even though they said there might be a little delay. Very satisfied.
11 de mayo de 2026
Opinión espontánea
Respuesta de Electricpoint
Thank you for giving us a try — really glad the call reassured you and that everything arrived as expected 😊 It's always our aim to be upfront about lead times, so it's great to know that communication made a positive difference. We hope to be your first port of call next time ⚡
Always Brilliant
Always helpful with queries. Really competitive pricing and more help if able. Fantastic sales team, Nick is always brilliant to deal with. Easy to use, order online, communication perfect, tells you when packing, processing, dispatched, etc.
4 de mayo de 2026
Opinión espontánea
Respuesta de Electricpoint
Thank you James — always great to hear from a returning customer 😊 Nick will be really pleased to know his helpfulness continues to make an impression, and we'll make sure he hears your kind words. It's brilliant to know the pricing, communication, and ordering experience are all hitting the mark — keeping customers informed every step of the way is something we take real pride in at Electricpoint ⚡ We look forward to helping you again.
Customer Service was Amazing
Customer service was amazing, speed of response very fast, I got a reply to a technical problem within a couple of hours, and above all I felt the team at electricpoint put the customer first. Finally I dealt mostly with Nick, who impressed me with technical knowledge, and awareness of regulations pertaining to the lighting product I had purchased.
Thank you Nick and thank you electricpoint.
24 de abril de 2026
Opinión espontánea
Respuesta de Electricpoint
Tim, thank you for taking the time to leave such a thoughtful review — it's genuinely great to hear 😊 Nick will be thrilled to know his technical knowledge and regulatory awareness made such a difference, and we'll make sure he sees your kind words. Fast, knowledgeable support is exactly what we aim to provide at Electricpoint, and it's wonderful to know that came through in your experience ⚡ We look forward to helping you again.
Very helpful and knowlegeable
Really helpful. Answered all of my questions and helped me make sure I ordered the right stuff
20 de abril de 2026
Opinión espontánea
Respuesta de Electricpoint
Thank you Andy — really glad we could help you find exactly what you needed 😊 It's always important to us that customers feel confident they're ordering the right products, so it's great to hear that came through. We hope everything arrives and works perfectly for you ⚡
No N.Ireland Delivery
We do not currently offer deliver to Northern Ireland, Guernsey, Jersey, or the Isle of Man
19 de abril de 2026
Opinión espontánea
Respuesta de Electricpoint
Thank you for your feedback, Michael. We're sorry for any inconvenience this causes — we do make every effort to be upfront about our delivery restrictions, and Northern Ireland is listed as an exclusion on our delivery page. Unfortunately the regulatory complexities introduced by the Windsor Framework mean that shipping to Northern Ireland carries significant administrative and cost burdens that we're not currently in a position to absorb. We hope this situation becomes clearer in time, and we'd encourage you to check back with us in future as our delivery options continue to be reviewed.
Fantastic service
Fantastic service! Ordered the Solar iBoost+ and received it the next day - now installed and working. Well done, Electricpoint!
15 de abril de 2026
Opinión espontánea
Respuesta de Electricpoint
Thank you so much, Donkeyjoe — that's brilliant to hear! 😊 Next-day delivery on the Solar iBoost+ is exactly the kind of experience we aim to deliver, so it's great to know everything arrived promptly and is up and running. We hope you enjoy the benefits of the iBoost+ for years to come ⚡
Ordered 2 wall lights
Ordered 2 wall lights, communication was great after order to keep me up to date with what was going on. Received order but they forgot to include the shades, again very responsive and they were sent out within an hour. 10/10. Would definitely use them again.
25 de marzo de 2026
Opinión espontánea
Respuesta de Electricpoint
Thank you, Liam. We're glad to hear you were kept well informed and that the issue with the shades was resolved quickly. We really appreciate your feedback and look forward to helping you again!
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