Electricpoint Opiniones 266

Online order Thurs morning. Got to Monday morning and its still at packing. Phoned and was told it would be delivered tomorrow (Tuesday) The 'free delivery' icon on their site is misleading in that it says next to it 1-2 days. It doesn't mention that its 1-2 days AFTER they've packed it. IF our part turns up in time I'm going to have to take 1h out of my working day to take it to the job. If it doesn't, then the electrician is going to have to return to site to finish the job later. Both of which put stress on our already tight schedule AND annoys my customer. Very dissapointed with how unhelpful the person on the phone was. Best he could do is offer to cancel and refund the order, and rather than be apologetic, his tone suggested he couldn't give two hoots.

I have received a very quick and efficient reply to an enquiry about a faulty downlight, giving a clear and logical series of steps to follow in order to obtain a replacement. The sales team representative was extremely helpful and courteous in their reply.

What a great service. The ordering process was easy to navigate and my query regarding when I would receive my radiator was answered to my complete satisfaction and delivered on time. Thankyou Nick for your response.

Grateful thanks to Ben Cartwright & his colleague Nick of Greenwich Branch they are very professional , knowledgable and assisted & helped me throughout the purchase & delivery .
An asset to Electricpoint

This is not the first time I have made a purchase. I am happy with the quality of the products as well as the service. Thank you for being very professional. Kind regards

Fantastic service. Very quick delivery. Very well packed. Thanks.

I bought an item that said it was in stock but it wasn't. Bad stock management and then no communication about my order. It has been over 2 weeks and they are avoiding me. Do not waste your time here and do not shop here

perfect what i needed

Website easy to use , reasonably priced part ordered , and arrived in a timely fashion .

I bought a Dimplex electric panel heater from Electricpoint.com, which was delivered promptly but arrived damaged. Electricpoint arranged a pickup and delivered a new one without any quibble - even though the first pickup person claimed we were not in when the builder on site told them we were. Electricpoint arranged an extra pickup at their expense. The replacement heater was undamaged and delivered quickly.

Extremely prompt and comprehensive response that answered all my questions.

That had to be the quickest customer service response in history! Thank you.

Nick in logistics was a pleasure to deal with

As I always say it's not where you buy from but how that supplier reacts when there is a problem. I had a problem with a product that became faulty after approx. 14 months ( no fault of Electricpoint Greenwich ).
Their response was very rapid and helpful and I can only say that I would highly recommend this company.

Good price, well packed and delivered on time. Recommended seller.

Prompt service and great pricing

The Iboost I bought was a up grade to the one that’s burnt out . I had the old one for 10 years which can’t complain,but this new one comes with built in cooling fan and easy to fit thanks electricpoint
Jwest

as described. excellent quality item

Good website, prompt delivery and high quality products.