Elmhurst Energy Opiniones 

163
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Had an EPC done and found a few mistakes, like giving the windows an average rating when the was only installed 5 months ago, also missed the smart meters in the property. So i emailed the gentleman a... Ver más

Valorada con 5 estrellas sobre 5

The instructor (Michael) was very impressive. He took time to answer all questions and carried everyone along during the course. His knowledge of the subject was also excellent. He was able to answer... Ver más

Valorada con 5 estrellas sobre 5

Just completed 3 days on line DEA training led by Caroline P and found it great. Caroline really knows her stuff, she was very understanding and helped all of us through the process. Still going throu... Ver más

Valorada con 5 estrellas sobre 5

Just finished the DEA week long classroom course led by Denise and found it all round outstanding. Denise really knows her stuff, is very patient and helped us through the process. The two days of act... Ver más

Información sobre la empresa

  1. Centro de formación

Escrito por la empresa

Elmhurst is the UK's largest training and accreditation scheme for EPC and Retrofit professionals. We DO NOT directly provide EPC assessment or retrofit services, but do support those that do through, technical support, training, software and auditing. ~ If you have a complaint regarding an EPC or assessment, we recommend contacting the assessor in the first instance. If no resolution can be found, please do get in touch with us, and we will independently review and investigate the matter.


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4,5

Excelente

TrustScore: 4.5 sobre 5

163 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 46% de las opiniones negativas

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4,5

Todas las opiniones

(163)

136 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Avoid any assesors connected with this…

Avoid any assesors connected with this company. They defend assesors that are not doing their job correctly. One told me to get another assessment which I did so that two assessments i paid for. Then they allowed him to change his rating because I complained. You shouldn't have to fight to get the correct rating. Im going to contact the government about this because it is wrong on many levels.
**20/5 Your response is like the kid who was 'dealing' with my complaint, who clearly needs retraining. Gaslighting is a form of abuse. You and your childlike employees need to think about how you speak to people, for a start you need to FULLY Understand the argument which you do not.

7 de mayo de 2026
Opinión espontánea
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Respuesta de Elmhurst Energy

Thank you for bringing the above to our attention and we’re sorry to hear you were unhappy with your experience.

We have looked into the matter further and can confirm your complaint is still open and we are currently awaiting your response to our correspondence sent on 8th May regarding the scenario outlined above. If you have not received this email or are unable to locate it, please contact our Complaints Team at complaints@elmhurstenergy.co.uk, and they will be happy to assist.

Kind regards,
Elmhurst Energy

Valorada con 5 estrellas sobre 5

Great Experience

Just completed this course and exam and highly recommend, the whole process from payment to completion was on point. Prior to signing up I spoke to an advisor about the course and their help and advice was flawless.

30 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Elmhurst DEA Training

The DEA training with Elmhurst was very useful. They gave me everything I needed to complete the course. Thfoughout the case studies (completing energy reports on properties) my assesor Caroline gave me excellent feedback which helped me with any details I may have missed.

17 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

DEA Course Review - Amazing Assessor Ajay

The course was really good and straightforward, and I found the whole process easy to follow. Ajay, my assessor, was absolutely amazing — he helped me a lot throughout and always made things clear. His support made a big difference to my confidence and understanding.

ZOHAIB

27 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I recently completed my DEA training…

I recently completed my DEA training with Elmhurst, and I had a very positive experience. The course was well-structured, clear, and practical, making it easy to understand the key concepts.

The support from the team was also excellent — they were responsive and helpful whenever I had questions.

I would definitely recommend Elmhurst to anyone looking to start or develop their career as a Domestic Energy Assessor.

20 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great team at Elmhurst

I went to Elmhurst back in 2018 to do a in person course to become a On Construction Energy Assessor and over the 2 days they were amazing. I am still with them today and carrying out training throughout the years to keep on top of new regulations. The team are great and provide excellent courses. I highly recommend them.

7 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great learning experience with clear support

I had a very positive experience completing my training with Elmhurst. The course content was well structured and clear, making it easy to follow. The feedback I received was very helpful. Overall, it was a smooth and supportive learning experience.

20 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

ABBE Level 3 DEA

Just completed 3 days on line DEA training led by Caroline P and found it great. Caroline really knows her stuff, she was very understanding and helped all of us through the process. Still going through completing the portofolio, having Denise as asessor. This is going well so far, amazing experience, great knoledge, could not recommend Elmhurst enough. Very professional, well settled in the EPC world, thank you Caroline, Denise and Elmhurst

8 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Clear, rigorous Course

Very Clear and rigorous Course in explaining each element of the software on how to use the software, as well as allowing workshop time to understand SAP ourselves.

22 de abril de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Absolute rubbish

The EPC carried out must have been done in the dark, blindfolded and from the office as the rating given was made up of assumed ratings, the house was full of damp and mold and the floor collapsed and the roof leaked. The heating had to be on 24/7 or the windows would freeze on the inside, snow melted quickly off the assumed insulated roof. If you have an EPC with this lot I would suggest you take it with a pinch of salt. VERY VERY DISAPPOINTING service

1 de octubre de 2025
Opinión espontánea
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Respuesta de Elmhurst Energy

Thank you for sharing your experience with us and we are sorry to hear about the issues you have encountered.

We would like to clarify that Elmhurst Energy does not directly conduct Energy Performance Certificate (EPC) assessments. These assessments are carried out by accredited members, who complete work independently. Elmhurst provides them with support, training, and software to ensure they can perform their duties effectively.

If you have concerns about an EPC assessment or assessor, we recommend contacting the assessor directly, in the first instance. If your issue is not resolved we suggest then following our official complaints procedure which can be found on our website. This includes completing an online form with all the details of your complaint so we can investigate this further.

We understand your frustration and are committed to ensuring that all assessments are conducted fairly and accurately. Thank you for bringing this matter to our attention.

Valorada con 5 estrellas sobre 5

Elmhurst Experts

Fantastic service!!! EVERYONE in the non domestic team are efficient, professional, and very helpful with their depth of knowledge.
When you are in the middle of an assessment or on site, you get through quickly and receive the answers you require.

Well done!! keep it up

2 de abril de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent rdsap software – reliable and easy to use

I’ve been using Elmhurst for my EPC service and I’m very happy with the overall experience. The software is straightforward, reliable, and works exactly as expected. Creating EPC certificates is quick and efficient, which really helps streamline my workflow.

The system is user-friendly and doesn’t feel complicated, even when handling multiple reports. Everything runs smoothly, and I haven’t experienced any major issues. It’s clear that the platform is designed with assessors in mind.

Overall, it’s a great tool for anyone working in EPC services. I would definitely recommend Elmhurst to others looking for dependable and efficient software.

29 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Professional

Professional, helpful, experienced .
Training is topnotch.
Always looking to improve.

30 de marzo de 2026
Opinión espontánea

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