Elvoline.com Opiniones 3044

Respuesta de Elvoline.com

9 nov 2018

Dear David Reig Galloway,

Thank you for contacting us and for your kind words.

We are very happy that you were satisfied not just with our services but with your chosen destination.

If you wish to book another trip on our website, we are available 24/7 at cs@elvoline.com or on our telephone numbers listed on our website.

Esther
Elvoline Team

Respuesta de Elvoline.com

8 nov 2018

Dear Juan Cluadio Hernandez,

Thank you for contacting us.

We are very sorry to read that the hotel did not meet your expectations.
Our Customer Support Team is always at the client's disposal in order to help them with any requests.
We would like to inform you that we have not received any request or phone call from you.

If you have further thoughts to share, we are at your disposal anytime at cs@elvoline.com or on our telephone numbers.

Esther
Elvoline Team

Respuesta de Elvoline.com

2 nov 2018

Dear Gerardo Jadue,

Thank you for leaving your review with us.

We always encourage our clients to contact us in their native language as we translate and proceed with every client request.
We would like to inform you that although our Customer Support only operates in English we did receive your email and we did proceed with your complaint.
We are in contact with our partner for investigation and you will be updated as soon as possible.

In the meantime your patience is highly appreciated and if you have further questions we are available 24/7 at cs@elvoline.com.

Esther
Elvoline Team

**

Querido Gerardo Jadue,

Gracias por dejar tu comentario con nosotros.

Siempre alentamos a nuestros clientes a contactarnos en su idioma nativo mientras traducimos y procedemos con cada solicitud del cliente.
Nos gustaría informarle que, aunque nuestro servicio de atención al cliente solo funciona en inglés, recibimos su correo electrónico y procesamos su queja.
Estamos en contacto con nuestro socio para su investigación y usted será actualizado lo antes posible.

Mientras tanto, su paciencia es muy apreciada y si tiene más preguntas, estamos disponibles las 24 horas del día, los 7 días de la semana en cs@elvoline.com.

Esther
Equipo de elvoline

Respuesta de Elvoline.com

31 oct 2018

Muchas gracias por tus palabras amables, señor Guillen!

Andrew
Elvoline Equipo

Respuesta de Elvoline.com

28 oct 2018

Dear Rodrigo Romero,

Thank you for taking time to share your review with us.

We are happy that you were satisfied with your destination however we do fell sorry that you were not satisfied with the cleanliness of the room.
We always encourage our client to contact the Front Desk immediately, as problems such as can be solved immediately by the staff of the hotel.

Please if you have further thoughts to share ,do not hesitate to contact us at cs@elvoline.com or on our telephone numbers.

Esther
Elvoline Team

Respuesta de Elvoline.com

27 oct 2018

Dear Mimi Palma,

Thank you for sharing your kind words with us.

It is our pleasure to read that you were satisfied with your choice and with our services.

If you need any further assistance regarding a future booking,our Customer Support Team is available 24/7 at cs@elvoline.com or trough our website's Help Desk.

Esther
Elvoline Team

Respuesta de Elvoline.com

22 oct 2018

Querido Johnattan Icaza,

Gracias por tomarse el tiempo para compartir su opinión con nosotros.

Lamentamos leer sus quejas, pero tenga en cuenta que no hemos recibido ningún correo electrónico o llamada telefónica durante su estancia.
En general, los problemas informados a la recepción del hotel se pueden resolver de inmediato, pero como empresa orientada al cliente, alentamos a nuestros clientes a comunicarse con nosotros en caso de que se produzca algún problema.
Esperamos que las circunstancias desagradables se solucionen pronto y que pueda disfrutar de su estancia.

Si necesita más información o asistencia, estamos a su disposición en cualquier momento en cs@elvoline.com.

Esther
Equipo de elvoline

**

Dear Johnattan Icaza,

Thank you for taking time to share your review with us.

We are sorry to read your complaints but please note that we have not received any email or phone call during your stay.
Generally, problems reported to the hotel's Front Desk can be solved immediately but as a customer oriented company, we do encourage our clients to contact us in case of any occurred problem.
We do hope that the unpleasant circumstances were solved soon and that you could enjoy your stay.

If you need any further information or assistance, we are at your disposal anytime at cs@elvoline.com.

Esther
Elvoline Team

Respuesta de Elvoline.com

21 oct 2018

Querido Mauricio Reyes,

Gracias por compartir tus amables palabras con nosotros.

Lamentamos que no haya reunido toda la información necesaria sobre la ropa de cama de la habitación.

Tenga en cuenta que para todas las preguntas o la información necesaria, nuestro Equipo de atención al cliente está disponible en cualquier momento en cs@elvoline.com o a través del Servicio de asistencia de nuestro sitio web.

Esther
Equipo de elvoline

**

Dear Mauricio Reyes,

Thank you for sharing your kind words with us.

We are sorry that you have not met all the needed information regarding the bedding of room.

Please note that for all questions or needed information our Customer Support Team is available anytime at cs@elvoline.com or trough our website's Help Desk.

Esther
Elvoline Team

Respuesta de Elvoline.com

21 oct 2018

Querido Alberto Freddy Díaz,

Gracias por compartir tu evaluación con nosotros.

Nos gustaría informarle amablemente que el impuesto nacional pagadero se anotó en la descripción del hotel reservado y durante los pasos de reserva.
Entre varios países, Argentina también tiene regulaciones con respecto a la nacionalidad de los huéspedes que llegan y no tenemos ninguna influencia en estos impuestos obligatorios.
Naturalmente, tomamos nota de la información necesaria en cada paso del proceso de reserva y en cada propiedad en nuestro sitio web.

En caso de cualquier duda o pregunta, nuestro Equipo de Atención al Cliente también está disponible en cualquier momento en cs@elvoline.com o en nuestros números de teléfono.

Esther
Equipo de elvoline

***

Dear Alberto Freddy Diaz,

Thank you for sharing your review with us.

We would like to kindly inform you that the payable national tax was indeed noted at the booked hotel description and during the booking steps.
Among several countries, Argentina also has regulations regarding the nationality of the arriving guests and we do not have any influence on these mandatory taxes.
Naturally we do note the necessary information at each step of the booking process and at each property on our website.

In case of any doubt or question our Customer Support Team is also available anytime at cs@elvoline.com or on our telephone numbers.

Esther
Elvoline Team

Respuesta de Elvoline.com

11 oct 2018

Dear Henry Huaman Guevara,

Thank you for your review.

We are happy to hear that you enjoyed your stay.
In case if you are thinking about another trip or vacation, we would be more than happy to assist you with your upcoming reservation.

Steven
Elvoline Team