Emelia The Label Opiniones 139

This company is based in China, not Australia.
It took four weeks to deliver to the UK despite the website saying 3 - 5 days. They say they had a problem between their courier and supplier.
The dress is a cheap material with fraying in two places, all clearly visible. It does not look like the dress on the website and is obviously a copy of something much nicer. Their customer service have responded to me so far but I can guarantee that now it's delivered and I'm complaining about the quality I will hear nothing. I paid £50 for a dress that I could have made better myself!

DO NOT BUY FROM THEM!
They are scammers. You will not get the dress you see on their website. They will either not send you anything or they’ll send you a dress that looks nothing like the photo and is poor quality. Their refund policy is a joke. You will get $0 back!!
On their socials they claim to be in Australia - they’re not!
The comments are turned off
There’s not a single review on their website. Wish I had thought of checking the reviews here before buying.

If I could rate 0 I would

If you see a company with comments turned off on social media that should raise red flags. Unfortunately the product photos and dresses look so good.

I purchased two dresses in February! after 2 weeks I emailed asking the possible eta as I was packing for my honeymoon in may. Every 4 weeks I emailed asking what the go is. Mid April I messaged asking for a refund as it had been way too long and I was over trying to chase it up. They said they couldn’t refund as it was already shipped? But the tracker they gave me for the items said otherwise.

I had countless email threads with them which they would reply very late. In the end I disputed my transaction with commonwealth and got my money back.

End of June they emailed asking why I have requested a charge back considering I hadn’t received my items.

They also use other companies models/ photos for display. Don’t be fooled

I ordered 2 dresses, when I received both of them, they both looked completely different to the picture. Asked to return and after back and forth emails they concluded 30% refund. That was a month ago and still haven’t received the refund. Horrible company out for scamming.

SCAM SCAM SCAM

DO NOT PURCHASE FROM THEM. THEY BRAND THEMSELVES AS HIGH QUALITY AND LUXURIOUS, BUT WHAT I RECEIVED DOESNT EVEN HAVE A BRAND LABEL ATTACHED, THE FABRIC IS CHEAP, STRETCHY AND SEE THROUGH, DRESS TOOK WEEKS TO ARRIVE. PLEASE LEARN FROM MY MISTAKE AND DO NOT ORDER FROM THIS WEBSITE. THEY ARE OUT HERE SCAMMING PEOPLE BY CHARGING PREMIUM PRICES FOR LOW QUALITY, UNBRANDED ITEMS

My dress came at least 3-4 sizes up. I ordered an XS and it came as basically a size 12. I payed more for alterations than the actual dress. Very disappointing

The quality of the dresses are NOT as described; they are extremely poor and do not resemble the website. The sizing is not accurate either.
I highly recommend avoiding this label!!

My daughter bought a dress for an high school event which on the website said would take two weeks to get here. It took 4 weeks and the material was cheap with no labels and wrapped like it came from a market in China - which would be perfectly okay if she’d paid $10 for it. It looked nothing like the picture and cost her $100. After initial excellent communication from the company when I wanted to return it (which I did and sent a tracking number as specified) suddenly nothing. This seems to be everyone’s experience in Australia. Total scam.

The dress I ordered was not at all what it appeared to be online the fabric was so cheap and disgusting literally looked like a rubbish bag, I was expecting silk. Paid $150 for absolute TRASH so disappointed. AND. Can’t even try the dress on as there is no zip or anything such a scam

ABSOLUTE SCAM! Do not buy! Beware. After waiting 30 days for my dress, it said delivered and all that was delivered was the earrings. It is a complete scam - they do not offer refunds & do not care about your order never arriving.

Does not even deserve a 1 star . The dress i purchased is nothing like the one i received and now i have read that the return policy is also a scam . so disappointed . will never purchase or recommend this brand to anyone 🤦🏼‍♀️🤦🏼‍♀️

Here are the facts:
- Company is based in China, not Australia
- All of the positive reviews here are fake. They're made by bots.
Check out their instagram comments - they've been turned off... I wonder why? Because they dont want their site to be bombarded with bad feedback! ******UPDATE… they’ve turned their comments on but are deleting ‘negative’ comments and blocking those who post them ******

Dont worry, you'll get a dress - just not the one you ordered....
And then they'll tell you to keep it and offer you a 30% refund for YOUR troubles... and then, they'll tell you their refund system is broken.
AND then they'll block you and you'll never hear from them again and you'll never get a refund.

I ordered a dress on the 5th of may for a wedding on the 21st of June. The fact that this dress was a pre-order was hidden by having the dress up as “on-sale” and by listing this in the product description and not in the title of the dress. The dress has been sitting in china since the 5th of June and it’s now 18th of June with the wedding in 3 days with nothing to wear. Thought I ordered this well ahead of time so I would not be in this position. Emailed multiple times along the way and they just kept saying it would be here soon and they would update me accordingly. Have never received an update. Will not order from them again. I have requested a refund and they say they are unable to cancel an order once it’s been placed.

My granddaughter bought a "Dahlia Hand-Beaded Backless Chiffon Maxi Dress" from Emelia the Label for $149.95 and unfortunately did not read the negative reviews on Trustpilot. What eventually turned up was a cheap knock-off that just had pictures of the beads on the fabric and several other advertised features missing. Rather than waste $30 sending it back to China and probably losing it I have agreed to settle for s $30 refund. So BEWARE - Emelia the Label is a SCAM!

Emelia The Label is a scam. They use photos of the branded dress they have copied as their own images on their website. When the item arrived it was completely different, cheap material, threading showing at the seams and even missing parts of the dress shown in their website photos (like the strap across the breast v neck cut, and different shoulder straps). Then to refund the item, I'd have to send it back to their China address which cost a lot for shipping ($20+). Don't know how they have been getting away with this for so long!

I wouldn’t even give them 1 star. DO NOT BUY FROM HERE. The dresses are shipped from China and are clearly cheap and nasty materials. They also sent me a dress that was missing details (pearl back piece) but wanted to offer only a store credit or another item. The error was on the businesses part but they refused to offer a full refund

They send the wrong dress on purpose (SHEIN DRESS), and then apologise and ask you to send it back at your cost - $30+ - Read the returns policy, it specifically states "if the wrong dress is sent to you, you can return it at your own cost"
You return your dress (to CHINA not Perth as they state), and they send it back to you, saying it has been rejected as it has been worn and refund wont be given.

CHECK INSTA... ALL COMMENTS HAVE BEEN TURNED OFF FOR A REASON - all positive reviews here are fake and written by AI.

SCAM. A complete hoax. Do not buy anything from here. Will be taking them to fair trading.

DO NOT USE! This company is extremely unprofessional. I purchased a dress over a week ago, received shipping information and then was told the dress is out of stock. There only response to this was to chose a dress similar (which is in no way similar). When I purchased the dress all sizes were available. Over a week later I received an email saying they no longer have the dress. I would recommend finding a more thorough and respectable company so you are not left at last minute to find a dress for your event.

Absolutely atrocious. The dress that arrived looks nothing like the picture and my things took 3 months to arrive. In addition they are not responding to any of my emails. Worst company ever