Endura Roses Opiniones 

184
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I just wanted to say a huge thank you to Endura Rose for helping make my anniversary truly special. The stunning diamond‑blue (diamond‑dusted) rose was even more beautiful than I imagined — it broug... Ver más

Valorada con 5 estrellas sobre 5

Excellent customer service and a great experience from start to finish. I purchased flowers from this company to be shipped internationally, and when I followed up on my order, the team noticed... Ver más

Valorada con 1 estrellas sobre 5

Its a Rip Off, Stay Well Away. Paid nearly £200 for a rose with express shipping and now 2 weeks nothing being delivered. Very rude customer service and lots of silly excuses, dpd broke your vase, sor... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered bespoke, wanted a particular look and feel. And wow they are absolutely stunning; definitely as good as if not better than online. Love the little shimmers and sparkles it gives off during th... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de regalos

Información proporcionada por diversas fuentes externas

Epiphanies always strike at the strangest moments, and we certainly weren’t expecting ours to strike when it did. Searching for the perfect gift for a loved one, something became apparent. The natural world has always been our first love, yet the flowe...


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

184 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(184)

15 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Parents 60th Anniversary

From concept, design and the final gift. The team at Endura roses, have been extremely professional, kind, understanding, and prompt at responding to any messages, and emails.

I have, and will recommend them to anyone that is looking for an amazing beautiful gift.

20 de enero de 2022
Opinión espontánea
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Respuesta de Endura Roses

Hi Colin,

We are deeply touched by this message, and the whole team are so glad that you enjoyed your experience with us! It was a pleasure to help you create your parents’ anniversary gift and bring your vision to life.

Thank you for your review and for recommending us to others.

Valorada con 1 estrellas sobre 5

Poor Service Terrible Quality. Avoid

Having spent £750 on the Endura rose Miracle display I was expecting great things.

The glass dome didnt fit correctly due to the electrical cable needing to run underneath the dome this means the flower cannot spin freely and the whole thing looks an absolute mess. I also ordered the gift box which did not turn up.

Upon calling Sara in customer service she said they would repair the item. it was a gift a present and its faulty. I requested a refund along with the gift box which also didnt turn up. She said she would speak to a manager and call me back. Ive heard nothing a week later.

Ive sent yet another email and wasted more time hence feeling the need to leave my honest review

17 de enero de 2022
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very Happy with the Beautiful Gift

Very Happy with the Beautiful Gift. Exceptional Customer Service, you have a regular customer now.

28 de octubre de 2021
Opinión espontánea
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Respuesta de Endura Roses

Hi Mike, we are so glad to hear your opinion about our products and customer service. Looking forward to seeing you again in our stores soon!

Valorada con 4 estrellas sobre 5

Staff are friendly and helpful

Large variety of beautiful flowers, high quality craftsmanship in the products. Staff are friendly and helpful.

12 de octubre de 2021
Opinión espontánea
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Respuesta de Endura Roses

Hello Tinuke, thank you for these kind words.

Valorada con 5 estrellas sobre 5

So many colours

There is so many different colour variations to chose from and the help was brill

7 de septiembre de 2021
Opinión espontánea
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Respuesta de Endura Roses

Here at Endura Roses we like to make sure our customers have a range of different products and colours to choose from, to create their perfect Endura Rose!

Valorada con 5 estrellas sobre 5

Amazing products

The lady at the stand went out of her way to explain the products as it was the first time I’ve heard of it. I went in with no intention to buy anything but I ended up buying a beautiful rose which not only looks nice but also smells amazing and even lasts A very long time. Brilliant customer service and beautiful products i would definitely buy again

29 de agosto de 2021
Opinión espontánea
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Respuesta de Endura Roses

Thank you so much for your kind words! Our staff go out of their way to deliver the best customer service possible!

Valorada con 5 estrellas sobre 5

Exquisite products with an amazing service

The website was very easy to use and the product arrived very quickly and in really good condition. My rose was perfect and I was more than happy when I first received it. A year later the rose is still in really good conditions and the colours have not faded at all and I’ve had no issues with it. I’m beyond happy with this product and the service offered by Endura Roses. I will definitely be purchasing more products in the future for myself and others. Perfect gift to make someone happy.

25 de agosto de 2021
Opinión espontánea
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Respuesta de Endura Roses

Thank you so much for your kind words! We are very pleased to hear how happy you are with our service! We hope to hear from you again soon!

Valorada con 5 estrellas sobre 5

Beautiful unique products

I have visited One of Endura roses stores in Trafford centre. I must say what a truly magical place. Flower arrangements are so pretty and unique with great deal of detail and colour combinations. Bought one rose arrangement as a gift for my mom. She loves it. Year later rose looks as the day I bought it. Staff and costumer service excellent, they gave me time helping to choose and explained how to look after my “ sleeping” rose.

23 de agosto de 2021
Opinión espontánea
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Respuesta de Endura Roses

Thank you for your kind words! Our amazing florists work very hard to produce these bespoke products and our sales assistants do their best to provide the best customer service possible! We are pleased to hear you are happy with your product a year later!

Valorada con 5 estrellas sobre 5

Great Customer Service

Great Customer Service
Lovely Staff
Beautiful Products

22 de agosto de 2021
Opinión espontánea
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Respuesta de Endura Roses

Thank you so much! We are very glad to hear how happy you are with our products and our service!

Valorada con 5 estrellas sobre 5

Product Review

I purchased a rose from Endura for a family member, about 9 months ago. One of the open 3 year roses. They have done as instructed to and kept it away from windows so that the sunlight won’t fade the petals of the roses. I was round this family members house a few weeks ago and the rose still looks perfect! I was really surprised to be honest. Thank You to the staff at the Westfield branch :)

20 de agosto de 2021
Opinión espontánea
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Respuesta de Endura Roses

Thank you so much for your comment! We are very pleased to hear how happy you are with our product and that it is still in amazing condition almost a year later!

Valorada con 5 estrellas sobre 5

Great place to work

Great place to work, staff all very friendly!

20 de agosto de 2021
Opinión espontánea
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Respuesta de Endura Roses

We are very pleased to hear this! We hope to make Endura Roses the best working environment possible!

Valorada con 5 estrellas sobre 5

My wife loved her birthday gift

I got my wife a ‘sweetheart’ for her birthday. She received the gift today and she absolutely loved it. The customer service team was really helpful.

Thank you so much for all your help. You made her day.

Thanks.

4 de agosto de 2021
Opinión espontánea
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Respuesta de Endura Roses

Thank you for your kind words! We are glad you are happy with our product and customer service!

Valorada con 5 estrellas sobre 5

Amazing experience!! 🥰😍

My partner and I are now long distance and he sends me little surprises from Endura Roses every 2 months or so and every time I’m obsessed with what beautiful arrangement I’ve been given. Every delivery has arrived in perfect condition and the packaging is gift wrapped really nicely and even smells amazing! Heartfelt things like this have made being so far apart so much easier for me so thank you Endura!

2 de agosto de 2021
Opinión espontánea
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Respuesta de Endura Roses

Dear Customer,

Thank you so much for your kind words! We aim to bring a smile with our products.

If you need anything else, please do not hesitate to contact us.

Thanks
Team Endura

Valorada con 5 estrellas sobre 5

OMG! I'M IN LOVE 😍

Got my "Sweetpea" roses a couple of months ago and OMG, they're still fresh and smell divine! As if freshly plucked from a rose garden! Absolutely in love with Endura Roses' services & staff, they're incredibly pleasant & helpful. The owner is a sweetheart 💕
Don't think too much, buy these for your loved ones, they last the longest and are totally worth it!

2 de agosto de 2021
Opinión espontánea
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Respuesta de Endura Roses

Hi there,

We are pleased to hear you love the product you chose! Sweetpea is a great choice, as it embodies the true love that lasts for a lifetime!

Thank you very much for your kind words, these will be passed to our entire team!

Valorada con 5 estrellas sobre 5

LOVE

Selection and staff are great! Highly recommend!

2 de agosto de 2021
Opinión espontánea
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Respuesta de Endura Roses

Hi Jacquie,

Thank you very much for your generous review!

Valorada con 5 estrellas sobre 5

Wish I could give 10 stars after my…

Wish I could give 10 stars after my experience with Endura Roses’ customer service manager. I recently lost my dog who I’d had since I was 9 and was looking for something to remember him. I saw Love My Dog as part of their Sentiments range and I asked for a custom made piece similar but centred around a photo of him in a larger glass. The woman I spoke to (I can’t remember her name sorry!!) was so helpful and sympathetic, especially when I kept changing my mind on the picture. Now every time I look at it I’m reminded of my little furbaby <3

2 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Staff as lovely as the flowers

Staff as lovely as the flowers! I love walking past the band stand in Trafford Centre and always go in for a look round. I have a Rose Moon piece and every few months I pop in to buy more of their flower fragrance to refreshen its smell. It’s the first thing guests notice when they come round – everyone is in love with it! It also lasts so much longer than I ever thought so is very reasonably priced.

2 de agosto de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Roses

Every time I visit Westfield I have to go to Endura Roses! The shop looks and SMELLS amazing! The staff are so lovely and I always leave with something new to add to my little rose collection x

2 de agosto de 2021
Opinión espontánea
Valorada con 3 estrellas sobre 5

Acceptable resolution

After an horrible initial experience due to the late delivery of my order, I was contacted by their manager who apologised for what had happened and then provided a resolution and also updated me to when my order would be delivered.

4 de julio de 2021
Opinión espontánea
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Respuesta de Endura Roses

Hi Mohammed,

Thank you for your review. We always do our best to provide the highest standards services and products, however, we take full responsibility when we make mistakes. We are glad that we managed to find a resolution that has improved your experience with us. Hope we will be able to offer you the perfect product and services next time you shop from us!

Valorada con 5 estrellas sobre 5

Lovely flowers, great customer service

I purchased a Nature's Symphony bouquet in Rainbow Pride and I am in love! The colours are so vibrant, I can't believe these aren't fresh flowers. I bought this instore at the Trafford Centre in Manchester and was served by a lovely woman who was really helpful. I was quite indecisive but she advised me on exactly which theme was right for me and the style of my house. I'll definitely be back!

17 de mayo de 2021
Opinión espontánea

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