Endura Roses Opiniones 

184
TrustScore: 4 sobre 5

4,2

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I just wanted to say a huge thank you to Endura Rose for helping make my anniversary truly special. The stunning diamond‑blue (diamond‑dusted) rose was even more beautiful than I imagined — it broug... Ver más

Valorada con 5 estrellas sobre 5

Excellent customer service and a great experience from start to finish. I purchased flowers from this company to be shipped internationally, and when I followed up on my order, the team noticed... Ver más

Valorada con 1 estrellas sobre 5

Its a Rip Off, Stay Well Away. Paid nearly £200 for a rose with express shipping and now 2 weeks nothing being delivered. Very rude customer service and lots of silly excuses, dpd broke your vase, sor... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ordered bespoke, wanted a particular look and feel. And wow they are absolutely stunning; definitely as good as if not better than online. Love the little shimmers and sparkles it gives off during th... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de regalos

Información proporcionada por diversas fuentes externas

Epiphanies always strike at the strangest moments, and we certainly weren’t expecting ours to strike when it did. Searching for the perfect gift for a loved one, something became apparent. The natural world has always been our first love, yet the flowe...


Información de contacto

4,2

Muy bueno

TrustScore: 4 sobre 5

184 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,2

Todas las opiniones

(184)

15 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Beautiful flowers

Beautiful flowers! And staff were lovely and very helpful when I was making my order. Would highly recommend

17 de mayo de 2021
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service

Excellent service! Wanted to purchase a product for my friend with quite a small budget I was given tons of help and ended up with 'Perennial'! Stunning! Will shop here again.

17 de mayo de 2021
Opinión espontánea
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Respuesta de Endura Roses

Hi Amy,

Thank you for your kind review! Perennial is a great choice, we hope your friend loved their special gift!

Valorada con 1 estrellas sobre 5

Unique business model not so unique!

Bought a rose for sister online. Having waited ages for delivery, which was firstly in mind way overpriced, but hey I couldn't go out and get one, so had to put up. When it did finally arrived it was damaged and had no scent. Their "unique" "business plan"

Customer service was, ow well buy the scent spray then it will smell nice! Or take it in to a shop and they will spray it! 70 miles away and in a pandemic lockdown really.

Although they are pretty and smell nice (not my sisters one) which is what first got me the cons outweigh the pros. Will not buy from again.

7 de enero de 2021
Opinión espontánea
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Respuesta de Endura Roses

Hi
Thank you for your review. I am so sorry you feel this way. For us, our customers are our top priority - we usually advise our customers to get in touch with us as soon as they receive a damaged product, so the team can rectify the issue.

Please get in touch with us at hello@enduraroses.com.

Thanks
Endura Roses

Valorada con 5 estrellas sobre 5

I have purchased the Diamond Eloquent…

I have purchased the Diamond Eloquent items for my wife’s birthday as I wanted something really bespoke and quality before quantity. The product is absolutely fabulous, top quality and I really appreciated the attention for details. Also the customer service team was spot on and provided me with the requested update. I definitely recommend the company and their products.

24 de diciembre de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

I passed 1 of their shops in the…

I passed 1 of their shops in the bullring yesterday and decided to have a look. I koved the sweetheart rose which was £160 . I decided to go with that but what changed my mind was the girls wanted to charge me an EXTRA £15 because I wanted the box that the case goes in instead of a fancy bag..waht ak absolute pisstake.youbarr spending over £100 and they want to charge you more than 10% of the product pr9ce for a piece of cardboard to pit it in.. absolutely robbibg ba*****ds

18 de diciembre de 2020
Opinión espontánea
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Respuesta de Endura Roses

Hi Craig, Thank you for your feedback. I am so sorry you feel this way.

Our normal packaging is unique and looks quite presentable. If you wanted to get the box, you would need to pay an additional cost. It should not come to you as a surprise as many retailers out there charge you for the gift wrapping and the box. Our main objective is to provide our customers with a an amazing experience.

Again, apologies for the inconvenience this may have caused. If you have any questions, please do not hesitate to contact us at hello@enduraroses.com.

Thanks
Team Endura

Valorada con 5 estrellas sobre 5

Roses for a lifetime...

Beautiful products in a beautiful store... Staff are super friendly and take the time to walk through the concept - roses that can last a few years or even a lifetime. Great selection of colour and styles which is not offered by different companies - Endura definitely has a loyal customer here!

13 de octubre de 2020
Opinión espontánea
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Respuesta de Endura Roses

Hi there,

Thank you very much for the ind words! We do indeed try to offer a special experience to each customer that visits our stores and we are glad you appreciate this! Looking forward to having you again in our store soon.

Valorada con 5 estrellas sobre 5

Amazing Endura Roses

I always buy gifts for every occassion from Endura Roses. Everytime its an amazing experience. Best gift for any event. Excellent customer service.

1 de octubre de 2020
Opinión espontánea
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Respuesta de Endura Roses

Hi Shaf,

We are pleased to learn that you are a loyal customer and that you choose our products for the special events in your life!

Valorada con 5 estrellas sobre 5

Really good company ❤❤

Really good company.. Overall excellent service and great products 👍👍.. Amazing gift 🎁 any occasion ❤❤.. I recommend this company to all lovers 😍 of roses 🌹 💐💐💐.. The staff is really helpful and nice. You never go empty hands from their stores 😁..

29 de septiembre de 2020
Opinión espontánea
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Respuesta de Endura Roses

Hi Siaresh,

Thank you for your kind review! We are glad to learn that you found the right gifts for your loved ones at Endura! Looking forward to having you in our stores again soon!

Valorada con 5 estrellas sobre 5

Highly recommended!

Endura Roses has impressed me with their products and customer service. They are highly efficient. It's highly recommended!

28 de septiembre de 2020
Opinión espontánea
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Respuesta de Endura Roses

Hi Bushra,

We are pleased to learn that your experience with us was a positive one! We do our best to ensure that each and every customer is looked after and receives the best possible services! Looking forward to having you again in our stores soon!

Valorada con 5 estrellas sobre 5

Amazing products and amazing ideas for…

Amazing products and amazing ideas for gifts. I have never been let down when I have been to Endura to purchase a gift for my family and friends. Would totally recommend this as staff is very helpful and go out of there way to help select the perfect product for the occasion

28 de septiembre de 2020
Opinión espontánea
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Respuesta de Endura Roses

Hi Uroos,

Thank you for your kind words! Our entire team is fully dedicated and strives to offer the best possible customer service! Looking forward to having you in our stores again soon.

Valorada con 5 estrellas sobre 5

Would recommend 100%

I have purchased the everlasting roses from Endura numerous times for different occasions and can definitely say that Im really pleased about the quality and the beauty of the products. Also the customer service is always very helpful and responsive.

28 de septiembre de 2020
Opinión espontánea
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Respuesta de Endura Roses

Hi there,

We are pleased to learn that you are a loyal customer and we would like to thank you for your kind words and generous review!

Hope to have you in our store again soon!

Valorada con 5 estrellas sobre 5

Best Purchase of my life

The shop was sooo attractive I had to visit! When I walked in I was greeted by some lovely staff and was shown the amazing range. All products were sooo amazing and had that special touch to them! I had to purchase a flower, they were just soo pretty❤💕❤💕😍🌹🌹🌹🌹🌹

28 de septiembre de 2020
Opinión espontánea
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Respuesta de Endura Roses

Hi Fizzy,

We are so glad to learn that your visit to our store was a pleasant one! We hope the product will bring you joy for many years to come!

Valorada con 1 estrellas sobre 5

AVOID AVOID AVOID!

AVOID AVOID AVOID!! One of the worst companies to deal with! They initially didn’t send the rose, biggest regret was not just taking the refund then (although I am sure I would still be waiting for it) after many many attempts to find out where the rose was finally they admitted their mistake and resent it, turned up it was the wrong one and broken after several more emails, Facebook messages, live chats and phone calls they agreed on a refund, we sent it back still no refund, now they won’t answer emails or messages again! This started in July it’s nearly October...

25 de septiembre de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Simply Stunning

I ordered 6 arrangements from Endura in May this year in memory of my mum who sadly passed away in March. I wanted each one of my siblings to have something unique in our own households to remember her by as she was an avid gardener and this appeared to be a perfect choice. I spoke to Awais at Endura who was absolutely fantastic in helping me make the correct choice during a very difficult time for me and my family. Everything arrived within 3 days of making the order and were hand delivered to me from Manchester (I live in London) beautifully gift wrapped and boxed.
I also ordered another 4 different arrangements as wedding presents for 2 of my nieces and also gifts for some friends. All I can say that everyone was blown away by the sheer elegance and beauty of these roses. Thanks again to Endura and in particular Awais who went out of his way to ensure that everything was perfect and it truly was.

9 de julio de 2020
Opinión espontánea
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Respuesta de Endura Roses

Hi Bilkees,

Thank you for your kind words and for giving our products such special meanings!

We truly hope the products are as flawless as they were at the beginning! And we are hoping you will choose us for happy events in the future as well!

Valorada con 5 estrellas sobre 5

Had my rose over a year now and it’s…

Had my rose over a year now and it’s still just as gorgeous. Beautiful, elegant products. Thank you.

6 de febrero de 2020
Opinión espontánea
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Respuesta de Endura Roses

Hi Kat,

Thank you for taking your time to leave us a review! We hope your rose is just as flawless as it was at the beginning!

Valorada con 1 estrellas sobre 5

Its a Rip Off

Its a Rip Off, Stay Well Away. Paid nearly £200 for a rose with express shipping and now 2 weeks nothing being delivered. Very rude customer service and lots of silly excuses, dpd broke your vase, sorry deliver your order by mistake somewhere else, courier has no tracking number, STILL NO SIGN OF MY ORDER. Issue never resolve by Manager T, Supervisor M or Owner A

31 de enero de 2020
Opinión espontánea
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Respuesta de Endura Roses

Hi Sufi,

We are sorry to learn that you are not happy with the services provided, however, it looks like the reason of your disappointment is the quality of the shipping services. Our products are fragile and even though we try to pack them as safely as possible, sometimes they can get damaged during transit due to poor handling. The policy we have for damages is stated on our website and should we get informed within the first 24 hours from delivery about any damages, we take immediate action and arrange a swap for the damaged products.

Valorada con 5 estrellas sobre 5

Beautiful!

Beautiful rose, came quickly and still looks beautiful months after buying.

24 de noviembre de 2019
Opinión espontánea
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Respuesta de Endura Roses

Hi Bethany,

Thank you very much for your kind review! If the care instructions are being followed some of the products could last for up to a lifetime! Hope yours is still as flawless!

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