ENGIE Opiniones 

We were with ENGIE for a few years for both gas and electricity, despite solar panels and a battery our electricity bills were getting ridiculously high as well as the gas bills. We overpaid our accounts with fortnightly payments and when we changed providers we were $164.00 in credit - according to ENGIE customer service.
Trying to get our money back has been and continues to be the worst experience. So far, ENGIE has reduced what we are due back to just $40 and we receive conflicting messages regularly stating our refund is being processed and then denied.
STAY AWAY FROM ENGIE!!!!!!!

I have a 6kw solar system with battery. I was still getting $1500 bills during autumn and winter. We use very little power. put an electric timer on hot water so it heats during the day as it was heating at night. As it turns out Engie kept filling the battery at normal night to run the bill up. They informed us it was in the fine print. The battery easily refills during the day so this is almost criminal. Be ware

Comment expliquer qu'en 2023 jai eu une régule de charges de + 69€ alors qu'en 2024 on me réclame plus de 800 € alors que je n'ai en rien changé d'attitude énergétique. Aucune réponse ne m'a été apportée si ce nest que de me noyer dans des tonnes de chiffres incompréhensibles, trop technique
Bref, ils m'ont bien soutirés JE SUIS PARTI
PN

The full story is below but to sum it up, their customer service is terrible. Long wait times, speaking to multiple people and being passed to different teams, empty promises. You will most likely have to get the Energy and Water Ombudsman involved which they will pressure you not too with lowball discounts. Engie is not worth your time or money.

Have been with Engie since they were Simply Energy and have since left. I am still having issues paying my final bills. I persisted with them for too long as we were moving house and waited to change energy providers when we moved. I should have done it much sooner.
From the get go they put my neighbor's meter down instead of mine. They then charged me exclusively at peak rates.
I brough it to their attention that a peak rate isn't a peak rate when you charge it 100 percent of the time and was told sorry you have to pay the bill which was about 4 times the rate they estimated I would pay when signing up with them. Told them I was going to the Energy and Water ombudsman and they offered me a $150 discount due to 'poor customer service' and sent an email that said customers were encouraged to work with their supplier.
I tried working with them by breaking down the costs in their bills, I don't believe they read these emails and insisted on the final bill amount. No one thought it was strange that I was being charged exclusively at peak rates.
The ombudsman process took about 6 weeks and during that time Engie was sending me emails advising that I would occur late fees. I reached out the ombudsman who said that shouldn't be happening and made it stop. The ombudsman were the ones who noticed the wrong meter and eventually sorted the bills out and got me a price reduction for approximately $400.
During this time Simply Energy rebranded to Engie and all my previous bills were removed from their website so without my emails I had no billing history and their customer service struggled to find it over the phone as well.
I have reached out to Engie about the $150 discount offered for poor customer service and they have advised that due to receiving a $400 reduction from the ombudsman I am not eligible for any 'further discount'. Keeping in mind the $400 was not a discount but fixing an error on their end.
During this time I was offered a new plan that I was a assured would be cheaper and with a $200 new plan welcome bonus/price reduction. When they changed to Engie and they had changed the meter to the correct address they moved us to a new plan but not that one that I agreed. This was because I emailed them instead of calling them. Therefore I never got the $200 new plan bonus that I was offered.

Again they are not worth your time or money.

Would give a negative star if possible - absolute nightmare! Do not use if you're expecting decent customer service.
Trying to close and finalise a bill - 6 weeks later, 5 different bills of varying amounts, and now the last payment made has disappeared from Engie's system!
Don't bother wasting time on hold, Engie's customer support team is sure to let you down - Go straight to the Energy & Water Ombudsman in your respective state.

Absolute nightmare to work with. I made the mistake of signing up before checking reviews. Cancelled after reading reviews (2 hours later.
Now, cannot get electricity supplied to the house I'm moving into in one week, because Engie still have a "supply order" at the place. Called them four times so far, they tell me it was canceled, but speaking to the local energy supplier they tell me the order is still in place. They take forever to respond, call centres are based overseas. Avoid this company at all costs. Looks like I'll need to speak to the ombudsman before I can have electricity supplied to my new residence.

Avoid, the most expensive electricity and gas. Changed to Alinta and saving quite a lot.

After moving into a new house I received a letter addressed to 'The Occupant' from Engie after we had signed up to another electricity company. I called Engie who said don't worry about it, you don't have an account with us, we just signed you up tentatively, if you receive any more letters disregard them, which we did. About a month later I received another letter from Engie which was a bill. The bill has also taken our Australian Government Energy Relief quarterly amount which is $75. I called Engie who told me, don't worry about it, we'll wipe the account. I said I am worried about it, you've told me that before and you have claimed my $75 government bonus because the eligibility for this is per household. They told me that because the previous tenants were with Engie the account was carried over. I tried to explain that when someone closes their account you don't just keep billing that address. Then they explained to me that the government has initiated the $75 bonus and they couldn't do anything about it. They'll be hearing from the ombudsman about this unethical practice.

I received the most ridiculous bill ever not long after becoming a customer. $7200 for 90 days. This has become a huge financial strain which is in turn making life stressful & for the first time in my life, I have anxiety. Thankfully now I have a new provider and the bill is $3200 for 90 days. Less than half. This company is a disgrace. I would advise people not to use them

Called company to add my pension card to my account for pensioner discount. Called 3 times (by the way it's 1300 number, so every time I was the one who paid for phone calls), was transferred at least 4 times, was put 'on hold' while incompetent customer representative wass checking somethinwith a supervisor.... It was nothing to be chekced ! I had pensioner card number, customer rep supposed to add it to my account!! It is not a rocket science, right? However for ENGIE reps it is impossible! After numerous phone calls I decided to try my luck and email to ENGIE on 2 September... Engie solve the problem - a few days later they just CLOSED my 'case' - this was simple and quick for them!! To be honest, guys, I do not understand why we all keep paying this company! And our money goes overseas, to France! Let's be smarter and choose AU company!!

Se sont des excro, je dois payer 1900€ pour un 20 m2, de plus vous demandez une certaines somme par prélèvement et non , ils vous la change sans rien demander ni préviennent.
Surtout n'y aller pas ,ce sont des voleurs

The biggest joke of a company in the history of human existence. Did not receive a bill for 7.5 months and then was issued it in one bill when I was meant to be billed quarterly! The outstanding amount was then automatically deducted from my account without my approval in one hit. Criminals is a kind term for this pack of thieves who now want me to pay an inexorbitant amount on a bill that should not exist because I switched to Origin immediately after the last bill. The reason why you cannot pay your 4.5 month late bill is simple, Engie clearly has the worst tech in the world and you cannot make payment via their app or website. You get late fees because their tech simply doesn't work. Scum of the earth business that everyone must avoid like the plague. Should never have switched from Origin, avoid at every cost!

Suite à la réponse du dernier avis que je vous ai fais ici même.......
Je le redis C'EST TROP TARD!!!!
Je ne vous fais plus confiance!!! Vous proposez des tarifs sois disant intéressant et vous vous rattrapez au bout d'une année!!!!!
JE NE VOUS RECOMMANDE PAS.
A FUIR

This company has absolutely no idea what they're doing. I emailed to enquire why my monthly pre-paid direct debit had not been deducted from my account. No response. I called the 1300 number - on hold for an hour only to be disconnected. I emailed again the next month - nothing. I called and finally got through to someone overseas who had no idea my direct debit plan or anything else. I was assured everything would be brought up to date. Yep! I was ht with a $2200 bill and 14 days to pay.

I have contacted the Ombudsmen.

I will NEVER deal with this tin pot company ever again.

Was over charged for years at previous address thinking that $500-$700 a month for electricity was normal but after moving to a larger home and bill being $100-$150 a month I realised that they were ripping me off thousands of dollars a year as simply energy and now rebranded to ENGIE. Rebranded probably due to the numerous complaints. Have taken the matter to Ombudsman and now under investigation

I'm tired of messaging and call them to request for an actual gas meter reading. It's been 3 months, the gas meter reader keeps texting me that he/she cannot access to the meter, and I explained that he/she needs to call me to open the gate as the gate cannot leave open. But no response to the text. I called the hotline several times, explained again and again. No success. The guy still text me that he cannot access endlessly.

I would give 0 star if I could. an absolute disgrace!! Read me meters wrong and charged thru direct debit. and I’ve reached out to customer service multiple times, requested a follow up call multiple times and NO ONE EVER CALLED NOR CONTACTED!!! Avoid at all cost and I’m definitely bringing this to fair trading

Garbage. Their Website doesn't work for tech support, the data is wrong and missing years of addresses. Wont answer you emails or tickets. Recently took over or rebranded from another garbage company called Simply Energy. The review score should tell you everything you need to know.

Un service client catastrophique... certains ne comprennent même pas notre demande...incapable de retrouver les montant déjà prélevé afin de m'expliquer ma facture.
Suite a notre déménagement, et malgré un prélèvement de 250€ par mensualité, on me rembourse d'une part 184 € pour l'électricité tout en le réclamant 460€ pour le gaz... pourquoi faire un double contrat chez vous si c'est traité séparément ?
J'attends toujours que le service litige me rappelle car les prélèvements de régularisation sans autorisation surtout dans l'attente d'être rappelé c'est honteux...
Je pars pour le fournisseur Ekwateur, abonnement plus cher mais tarif bien plus avantageux avec notre logement energivore en location...
De plus, application qui est inutile, jamais de données possible...

I am so tired of not receiving their bills, so you go through the painful process of trying to call, finally you get yes we understand a box wasn't ticked and all fixed now, next bill same thing. Is this like a scam so you don't pay on time and lose your discount?
Update - as per the message below, it is impossible to message them on FB, even if you could, how would it get to 'Kristy'?