Epig Cleaning Products Limited Opiniones 285

TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I don’t use anything other than EPIG products. I am more than happy with every one of the of the products and consumables they supply, if fact because of the swiftness of distribution and delivery the... Ver más

Valorada con 5 estrellas sobre 5

I have used various products over the years but nothing compares to Epig especially the paste!! That stuff is magic on tough marks. Customer service is very good they respond straight away. Won't use... Ver más

Valorada con 5 estrellas sobre 5

First time trying these products having used One of the competitors for six years Gavin is really helpful with his advice on how to use the product correctly, There is also a Facebook group to share... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I was using another brand if cleaning product before this brand and was looking for a change as my previous chemicals were expensive an a bit lack luster. I have been amazed so far at the quality of t... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de productos de limpieza

Escrito por la empresa

At Epig Cleaning Products we have created a small range of products, specifically for oven cleaning, and they really deliver. Moreover, without breaking the bank. Become faster and more cost efficient with our unique blends and chemistry, that cannot be beaten, or more importantly found anywhere else!


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

285 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Brilliant as always .

Brilliant as always .

Always most helpful and supportive of enquiries. Makes it a real personal touch and feel to every single order!

4 de julio de 2024
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Thanks, im glad you find the support helpful

Valorada con 5 estrellas sobre 5

Great service

Great service

24 de junio de 2024
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Thanks, hope you are enjoying those products

Valorada con 2 estrellas sobre 5

Overpriced. Overrated

Expected big things given the price of the product, have to be honest I’m pretty disappointed.
First use today on a customers oven and took me 3 times as long than another product I was previously using.
Purchased this due to the high reviews and naively thought paying higher would achieve better results.
Left the first spray on for over an hour and used the product neat. Given the hype I expected to go back to the oven and simply wipe it down but it had barely touched the sides, had removed a thin layer of carbon from the surface but stubborn hardened grease was still rock solid.
The product then confirmed its uselessness when I applied it 3 times over a 2 hour period on the customers oven door. Didn’t even remove a layer of grease, still required heavy scrapping and the use of a different much cheaper product.
The only reason I haven’t given this one star and believe me I was close, is based on the fact that the delivery of the items I ordered was fast and the communication was very good.
Have no complaints with the people selling the product but honestly for the price I expected something a lot better.
For those reading the review I finished the oven clean with Deepio, which can be purchased in a powder form of 6kg at a much cheaper price than this product and actually did remove some of the hardened grease.
I’ve been cleaning ovens over 5 years now and I can honestly say this is the biggest disappointment I have had when trialing a new product.

Appreciate the response, another kudos to your customer service, believe me I want to be wrong about your product I am desperate to find a bio cleaner that successfully cuts through grease!
Other than leaving applied for longer than you’ve suggested which due to heat in the oven will have made absolutely no difference as it dissipated within seconds, I’m not sure what other guidelines I can follow as I’ve followed what is written on the website.
If using neat and the product is not shifting hardened grease then surely diluting is going to even worse.
Perhaps this was just an unusually bad burnt oven.
I will try this again during the week repeating the first steps and hopefully (genuinely hope so) eat my words!

Will update accordingly,

Thanks

31 de mayo de 2024
Opinión espontánea
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Thanks for taking the time to leave your review, sorry you didnt get the results you were expecting, hopefully I can help. It would appear the usage guidance info wasn't followed, a 5ltr bottle of Epig product can make up to 50 trigger spray bottles when diluted and used correctly, making it a very cost effective product to use, dilution levels are marked on the labels and info given on the website. From reading the above, you sprayed and left the product to sit and dwell for an extended period of time, again this would be incorrect for its usage, more something that would be done with a highly caustic corrosive 8 level product, of which the Epig range is not (bio cleaners)

We note you haven't joined the Epig group on facebook from the invite included in your order? here you can gain advice quickly should it be required, from myself (Pro oven cleaner of 14 years experience) or many of our members, I would advise joining to aid getting the most from the product, alternatively there are many dedicated professional oven cleaners groups on facebook you could join which all work in a similar fashion, full of Epig customers who will happily help and explain where you may have gone wrong in the method or process used.

Thank you for the compliment on our customer service, especially the communication, something again we would have been more than happy to continue with you even while at the customers address if needed and given instruction/guidance on its use, a little confusing as to why this service hasn't been taken advantage of again before taking to leaving a review, it would have taken less time than writing the review itself.

Thanks for your update, please search for the group Pro Oven Cleaning Tips UK on facebook, this is the one with the most members and many Epig product customers who im sure will be happy to advise - bio oven cleaning isn't the same as caustic so may have to adjust the way you attack them a little.

Valorada con 5 estrellas sobre 5

Great company

Great company, easy to deal with. Amazing product. Fast service. 100% will be using going forward

2 de mayo de 2024
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Respuesta de Epig Cleaning Products Limited

Thanks David, look forward to hearing from you again

Valorada con 5 estrellas sobre 5

Great website

Great website, simple to order. Products are really good and speedy delivery

23 de abril de 2024
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Thanks for taking the time to leave us a review

Valorada con 5 estrellas sobre 5

Five star service

Five star service, delivery and products.

22 de abril de 2024
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Respuesta de Epig Cleaning Products Limited

Always adding to the range, glad you enjoy our products

Valorada con 5 estrellas sobre 5

Epig Heavy Duty Bio Dip Tank Cleaner

I have used this product for cleaning my customers ovens for a while now and I find it very quick in releasing the burnt on carbon and grease. This solution is very easy to use and mixes economically which is a nice saving. I will be using this cleaning product for all my oven cleaning.

19 de marzo de 2024
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Glad you are pleased and find our products better for you compared to watts you've used before

Valorada con 5 estrellas sobre 5

Great products from Epig

Great products from Epig, packed well and secure and efficient delivery too.

21 de marzo de 2024
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Respuesta de Epig Cleaning Products Limited

Thank you, glad you ordering has been hassle free

Valorada con 5 estrellas sobre 5

Smooth purchase

Smooth purchase, Fast delivery, and great product

14 de marzo de 2024
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Respuesta de Epig Cleaning Products Limited

Thankyou glad you are pleased

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