ERG Facilities Ltd Opiniones 

7410
•
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

Effective service. Quick appointment but very disappointed with lack of openness re charges during the call. Although my card details were quickly taken the additional charge of £135 + VAT per hour or... Ver más

Valorada con 5 estrellas sobre 5

Prompt, knowledgable, skillful, courteous, friendly super-efficient response. Showed patience, generosity and kindness even leaving me some pens as I can never find any. Explained procedure clearly... Ver más

Valorada con 1 estrellas sobre 5

Bumper are a load of crooks! 1) They took money from my credit card without my agreement or signature 2) Where did they get hold of my credit card details? 3) Despite me phoning in July and being assu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had an electrical breakdown.Contacted ERG from their website. Electrician booked and confirmed he would be on site within 4 hours. The guy arrived in 3 hours....sorted the problem...and even swept up... Ver más

Información sobre la empresa

  1. Fontanero
  2. también en la categoría
  3. Empresa de fumigación y control de plagas
  4. Servicio de drenaje
  5. Servicio técnico de calefacción y calderas

Escrito por la empresa

ERG provide fast-response Plumbing, Heating, Electrics, Pest Control and Drainage services 7 days a week, 365 days a year Nationwide. We specialise in convenient and emergency call outs to help you get your problems and issues solved as soon as possible.


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

7 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,6

Todas las opiniones

(7410)

0 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Delay and expensive

Were delayed a day from coming out and could not fix a problem which they had previously fixed. Then did a quote for a job which was 150% higher than I found from the first other place i looked.

2 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Arrived on time and gentleman doing the…

Arrived on time and gentleman doing the job was so kind and helpful to the customer who was in her 90s! Kept in touch with us to change appointment to another day and nothing seems to be too much for them. Excellent service.

9 de octubre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Really great service

Really great service. We had an emergency when accidently drilling through a gas pipe, and an engineer was with us within the hour. Great response and service. Their engineer was very polite and knew exactly what he was doing, and a rapid repair was made.

5 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to contact quick to organise…

Easy to contact quick to organise Electrican for us - we were kept updated re a small delay but Electrican arrived well within revised arrival time.Electrican identified problem very quickly and left everything in safe working order - Thank you

6 de octubre de 2023
Opinión espontánea
Valorada con 4 estrellas sobre 5

Work well done

Unfortunately they had to cancel twice but on third go, very efficient people who came and done very quickly, polite and helpful

6 de octubre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good service

Very good service, thank you.

6 de octubre de 2023
Opinión espontánea
Logotipo de ERG Facilities Ltd

Respuesta de ERG Facilities Ltd

Dear Amanda,

Thank you for the 5 star review! I am pleased to hear we were able to help, if you need anything please do not hesitate to give us a call.

Best Wishes
ERG Facilities

Valorada con 4 estrellas sobre 5

The first persoe did not do a…

The first person who came did not do a great job with the wasps nest but the second time around did a wonderful job and they stayed 30 minutes before they left and make sure the wasps was diey and they did .

5 de octubre de 2023
Opinión espontánea
Logotipo de ERG Facilities Ltd

Respuesta de ERG Facilities Ltd

Dear Margaret,

Thank you for the review. I am happy to hear we were able to help with your wasps problem.

Kind Regards
ERG Facilities

Valorada con 4 estrellas sobre 5

Squirrel Problem

Very affective company. Solved squirrel problem in attick. Although communications were lacking for follow up visit. I would still recommend this company.

26 de septiembre de 2023
Opinión espontánea
Logotipo de ERG Facilities Ltd

Respuesta de ERG Facilities Ltd

Dear Stephen,

Thank you for taking the time to leave this review. Im glad we managed to rectify the issue for you.

ERG Facilities

Valorada con 3 estrellas sobre 5

Great response

Great response, and very helpful and reliable. Transparent with pricing up front but was very very expensive for a simple pull cord repair. I'd use again though if I had a more complex job

11 de septiembre de 2023
Opinión espontánea
Logotipo de ERG Facilities Ltd

Respuesta de ERG Facilities Ltd

Dear Jackie,

Thank you for your review. I am pleased to hear we were able to help.

ERG Facilities

Valorada con 5 estrellas sobre 5

Friendly knowledgeable

Work carried out on time and advice given

4 de octubre de 2023
Opinión espontánea
Logotipo de ERG Facilities Ltd

Respuesta de ERG Facilities Ltd

Dear George,

Thank you very much for leaving this review. We are happy we could help.

Best Wishes
ERG Facilities

Valorada con 1 estrellas sobre 5

Scam be aware all engines out there…

Scam be aware all engineer out there they not paid me for jobs over a year total off £8000 every time I phone they are not answering my phone call, when they do they make up excuses to be paid and doesn't happen

17 de mayo de 2023
Opinión espontánea
Logotipo de ERG Facilities Ltd

Respuesta de ERG Facilities Ltd

Dear Ahmed,

I have passed this over to the relevant department for you.

Kind Regards
ERG Facilities

Valorada con 5 estrellas sobre 5

Good communication

Good communication. Quick response. Great engineer

3 de octubre de 2023
Opinión espontánea
Logotipo de ERG Facilities Ltd

Respuesta de ERG Facilities Ltd

Dear William,

Thank you for the great review! I am pleased to hear you are satisfied with the service we have provided.

Best Wishes
ERG Facilities

Valorada con 5 estrellas sobre 5

Water leak

Engineer fixed problem quickly and efficiently excellent customer service.

3 de octubre de 2023
Opinión espontánea
Logotipo de ERG Facilities Ltd

Respuesta de ERG Facilities Ltd

Dear Phil,

Thank you so much for the 5 star review! If you need us again please do not hesitate to call.

Best Wishes
ERG Facilities

Valorada con 5 estrellas sobre 5

Efficiency and professionalism

3 de octubre de 2023
Opinión espontánea
Logotipo de ERG Facilities Ltd

Respuesta de ERG Facilities Ltd

Dear Caffe Vineria,

Thank you so much for leaving us a 5 Star Review!

We are very happy we managed to rectify the issue for you.

Best Wishes
ERG Facilities

Valorada con 4 estrellas sobre 5

Good service

Good service - only booked a few days before. Worked efficently & sorted problem out.

2 de octubre de 2023
Opinión espontánea
Logotipo de ERG Facilities Ltd

Respuesta de ERG Facilities Ltd

Dear Rachel,

Thank you for the review! I am happy to hear you are pleased with the service.

Best Wishes
ERG Facilities

Valorada con 4 estrellas sobre 5

A man and lady attended a leak at my…

A man and lady attended a leak at my elderly father,s apartment. They came within the time specified and my father said they were both polite and informed him at all times of what was occuring . Job finished well and leak fixed .I understand you don,t charge a call out fee but feel the hourly rate charged is excessively high . I,m sure you don,t pay your employees £135 p.h.

29 de septiembre de 2023
Opinión espontánea
Logotipo de ERG Facilities Ltd

Respuesta de ERG Facilities Ltd

Dear John,

Thank you for the review! I am pleased to hear you are satisfied with the service we provided.

Best Wishes
ERG Facilities

Valorada con 1 estrellas sobre 5

Bumper are a load of crooks

Bumper are a load of crooks! 1) They took money from my credit card without my agreement or signature 2) Where did they get hold of my credit card details? 3) Despite me phoning in July and being assured my money would be returned and their chasing for the monthly amount of £88.73 would stop, they continued to chase by phone, texts and emails almost on a daily basis 4) Sytner owners of CarShop Norwich eventually got involved and agreed to refund all the money Bumper had taken.

26 de septiembre de 2023
Opinión espontánea
Logotipo de ERG Facilities Ltd

Respuesta de ERG Facilities Ltd

Dear Terry,

Thank you for leaving a review but i dont think you have the correct company. We are an Emergency Maintenence Company. We do not deal with vehicals.

I hope this helps.

ERG Facilities

Valorada con 5 estrellas sobre 5

Prompt and excellent service for a wasp nest extermination

I rang ERG about booking them for a wasp nest removal asap from my attic. They arrived at my house within the hour, a gentleman explained fully about what was involved to put my mind at rest. Within the hour he was finished.

2 de octubre de 2023
Opinión espontánea
Logotipo de ERG Facilities Ltd

Respuesta de ERG Facilities Ltd

Dear Mr Marsh,

Thank you for the positive feedback! I will pass on your comments to the technician.

Best Wishes
ERG Facilities

Valorada con 5 estrellas sobre 5

Electric guy turned up after about an…

Electric guy turned up after about an hour's wait a really nice guy, explained everything and did a really nice job,would definitely recommend ERF facilities ldt.

30 de septiembre de 2023
Opinión espontánea
Logotipo de ERG Facilities Ltd

Respuesta de ERG Facilities Ltd

Dear Christopher,

Thank you for the 5 star review! I am pleased to hear you are happy with the services.

Best Wishes
ERG Facilities

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