I had a minor issue with the item I ordered . I contacted customer support and Leah promptly wrote back, confirmed there must be a flaw in the unit I received, and sent a new unit the next day . And... Ver más
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Consulta las opiniones de los clientes
Order #87939 I ordered the thrust sync and was super excited to get it well boy was I disappointed! It is garabge and cant return! Which i wouldn't return anyway because would never want anyone else... Ver más
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I bought something 4 months ago and just recently got around to using it after an uptick in libido following TRT therapy. The charger port became loose and wouldn’t charge and without any demeaning qu... Ver más
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Leah was extremely helpful and professional as well as friendly and personable. My issue was resolved better than I expected. Thank you so much! Keep up the excellent customer service and great produc... Ver más
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Información sobre la empresa
Sobre Erojoy
Escrito por la empresa
Formerly known as Fleshy (GetFleshy.com), Erojoy.com is the same trusted company with a new name and a bigger vision.
At Erojoy, we are dedicated to redefining sexual wellness through innovation, quality, and education. We believe that sexual wellness is an important part of overall well-being, and everyone deserves access to products that help them explore pleasure with confidence, comfort, and privacy.
Using advanced sex tech and thoughtful design, we create products that deliver exceptional experiences while maintaining high standards of quality and customer care. Every product is developed with our customers in mind, combining performance, safety, and discretion.
Beyond our products, we are committed to promoting open and honest conversations about sexuality. We believe self-exploration and sexual wellness should not be surrounded by stigma or embarrassment. Our goal is to help normalize these conversations and encourage a healthier, more positive approach to personal well-being.
Whether you've been with us since our Fleshy days or are discovering Erojoy for the first time, we're excited to be part of your journey.
Welcome to Erojoy—where innovation, pleasure, and sexual wellness come together.
At Erojoy, we are dedicated to redefining sexual wellness through innovation, quality, and education. We believe that sexual wellness is an important part of overall well-being, and everyone deserves access to products that help them explore pleasure with confidence, comfort, and privacy.
Using advanced sex tech and thoughtful design, we create products that deliver exceptional experiences while maintaining high standards of quality and customer care. Every product is developed with our customers in mind, combining performance, safety, and discretion.
Beyond our products, we are committed to promoting open and honest conversations about sexuality. We believe self-exploration and sexual wellness should not be surrounded by stigma or embarrassment. Our goal is to help normalize these conversations and encourage a healthier, more positive approach to personal well-being.
Whether you've been with us since our Fleshy days or are discovering Erojoy for the first time, we're excited to be part of your journey.
Welcome to Erojoy—where innovation, pleasure, and sexual wellness come together.
Información de contacto
Estados Unidos
- erojoy.com
4,3
Excelente
572 opiniones
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Great Customer Service
My item had a short in it, and customer service was quick to respond giving directions on how to make the return. Paris, in customer service, followed thru with the return and the refund. The customer service has been as good as any company I've ever dealt with.
17 de noviembre de 2024
Opinión espontánea
Respuesta de Erojoy
Hello Eric, thank you for sharing your experience! We're sorry to hear about the issue with your item, but we are so pleased that our team, especially Paris, was able to assist you promptly and effectively. Ensuring our customers are well taken care of is always our top priority. We truly appreciate your kind words and your support!
Doesn't finish the job.
It looked really promising but there just isn't enough stimulation. I've tried it 5 times and it's never done it's job if you know what I mean. So now it's used. Is there a warranty or guarantee so I can get my money back?
Additionally, there really weren't any detailed instructions on how to use it. Maybe I'm not using it correctly. Is there a link to more detailed instructions?
19 de noviembre de 2024
Opinión espontánea
Respuesta de Erojoy
Hello Caleb, We're truly sorry to hear that the product hasn’t met your expectations. Your satisfaction is very important to us, and we’d like the opportunity to make this right. Please email us at support@getfleshy.com, and our team will be happy to assist you further, whether it’s providing more detailed usage instructions or exploring possible solutions. Thank you for reaching out, and we’re here to help!
Great customer service!
I purchased two products from Fleshy. Both stopped functioning during use, and I contacted customer service. Paris R. immediately sent out two replacements, once I showed some photos documenting the failed parts. These were not inexpensive, and I truly appreciate the fact that this company was so quick to ensure that I was satisfied. That is, unfortunately, rare these days. I'll be a repeat customer.
20 de noviembre de 2024
Opinión espontánea
Respuesta de Erojoy
Hi Chris, Thank you for sharing your experience! We're so sorry you faced issues with your products. We're glad Paris R. could assist you quickly and ensure your satisfaction. Providing excellent support and standing by our products is a top priority; your kind words mean a lot. We're thrilled you'll be a repeat customer—welcome to the Fleshy family!
Fleshy Thrust is a nice addition to my…
Fleshy Thrust is a nice addition to my collection. It take some times to get used to tho.
17 de noviembre de 2024
Respuesta de Erojoy
Hello Will, Thank you for sharing your experience! We're excited that the Fleshy Thrust has become a fantastic addition to your collection. It’s designed to provide a unique experience, and we’re confident you’ll get the hang of it in no time. If you have any questions or need tips, feel free to reach out!
Just plain boring
Item is very slow with movements. Did read the size requirements. Even so def doesnt accomidate anything past 5 inches. Wouldnt recommend this. Definately not a stroker. Design definately can be improved pretty easily. Your better off to just take matters into your own hands. Wont be any orgasms with this unless your a premature kinda guy. Cant even use it as a fk toy. Went in trash
18 de noviembre de 2024
Opinión espontánea
Respuesta de Erojoy
We’re sorry to hear that the product didn’t meet your expectations. Your feedback is valuable to us, and we’ll use it to improve our designs. If you’d like to discuss this further, feel free to reach out to our support team.
Paris R
Paris R. responded very quickly to my support request and provided a resolution, thank you very much.
14 de noviembre de 2024
Opinión espontánea
Respuesta de Erojoy
Hello David, Thank you for your feedback! We're happy to hear that Paris was able to assist you promptly and resolve your issue. Providing fast and effective support is our top priority, and it’s great to know we met your expectations. If you need anything else, don’t hesitate to reach out!
This came in quick and discrete
This came in quick and discrete. Had an epic night with the Fleshy Thrust!
12 de noviembre de 2024
Respuesta de Erojoy
Hi Francis, We're glad to hear you had a great experience with the Fleshy Thrust. Thanks for your feedback, and we’re happy the quick, discreet delivery met your expectations. Here's to many more great nights ahead.
Fast shipping and great product
7 de noviembre de 2024
Respuesta de Erojoy
Thank you for the feedback! We're thrilled to hear you had a great experience with our shipping and that you're enjoying the product. Let us know if you need anything else—we’re here to help!
Respuesta de Erojoy
Hello Howard, Thank you so much for your fantastic feedback! We're thrilled to hear you're enjoying our products, and nothing makes us happier than knowing we have a satisfied customer like you. If you ever need anything else, please reach out.
Easy to purchase and fast shipping
22 de octubre de 2024
Respuesta de Erojoy
Hello Gerard, Thank you for your feedback! We're glad to hear the purchasing process was smooth and that your order arrived quickly. If you need anything else, feel free to reach out!
My Fleshy Thrust's fine and works well
My Fleshy Thrust's fine and works well. Good toy to have when you want some alone time HAHA
8 de octubre de 2024
Respuesta de Erojoy
Hello Jack, Thank you for sharing your feedback! We're happy to hear that your Fleshy Thrust is working well and giving you quality alone time! It's great to know you're enjoying your purchase—hope it continues to bring you satisfaction!
As stated in many other posts
As stated in many other posts, you will not orgasim, it feels good if you just want a massage, but other than that exceedingly disappointing. Its too slow, suction is mediocre and the modes, you can tell the difference when you 1st press it but after that, its all the same. Vibration is eeehhh...would be better if faster, girlfriend tried playing with it on me and she had to keep getting me erected over and over, finallybwe just stopped using it. Not really worth the money at all. Very disappointed and since its used...cant return, however i think that policy is in place due to how many would be returned. Cleaning is a bit of a chore. Have not had electrical issues, but only used it 1x.
10 de octubre de 2024
Opinión espontánea
Respuesta de Erojoy
Thank you for sharing your honest feedback. We always aim to provide a great customer experience, so we’re sorry to hear the product didn’t meet your expectations. While it sounds like it wasn’t quite the right fit for you, we’d love the opportunity to help resolve any concerns or answer any questions you might have.
Please feel free to reach out to our customer support team, and we’ll do our best to assist you further.
JUST DIDN'T WORK
I took it out of the box charged it up and it just does not work.
I contacted the merchant to return it due to it not working. I received an email asking what's the problem. I responded to them and haven't heard from them since.
I had to enter a credit card charge dispute.
TERRIBLE CUSTOMER SERVICE!!!
26 de septiembre de 2024
Opinión espontánea
Respuesta de Erojoy
Thank you for sharing your experience with us. I’m sorry to hear that the product wasn’t working as expected and that you haven’t received a timely response. We take customer service very seriously, and we want to make things right for you.
Please reach out directly to our customer support manager, Leah, at leah@getfleshy.com, and she’ll personally ensure that your issue is resolved as quickly as possible. We understand how frustrating this must be and appreciate your patience.
We’re committed to improving your experience and hope to have the opportunity to assist you further.
Companies need more people like this
Paris does an excellent job! Very professional, nice, and an all around good person. If you got a problem, she'll get It taken care of in a timely manner. Awesome!
9 de octubre de 2024
Opinión espontánea
Respuesta de Erojoy
Hi Jeremy, Thank you so much for your kind words! We’re thrilled to hear that Paris could assist you professionally and efficiently. We truly appreciate your feedback and are always here for further help!
Customer service is great!
I haven't had this good customer service for so long. I was very upset with how my Fleshy Pro worked and emailed customer service. They responded very fast and sent me a new unit for free! All I did was to prove that my unit is broken. I hope all company is like this! Keep it up Fleshy!
2 de octubre de 2024
Respuesta de Erojoy
Hi Sammy, Thank you so much for your fantastic feedback! We're thrilled to hear that our customer service team resolved the issue quickly and got you a replacement unit. We appreciate your kind words and will continue to provide the best service possible. If you need anything else, feel free to reach out anytime!
Leah H
Leah H. was the customer service rep that helped me. She did an amazing job! She made this super easy for me and I really appreciate that. She was polite, knowledgeable and so very helpful. I'm glad she worked on my help ticket.
3 de octubre de 2024
Opinión espontánea
Respuesta de Erojoy
Hello JP, Thank you so much for your kind words! We're thrilled that Leah made the process smooth and easy for you. We'll be sure to pass along your compliments to her. If you ever need further assistance, don’t hesitate to reach out!
Respuesta de Erojoy
Hello James, thanks for the awesome feedback! We're thrilled to hear that you're enjoying the experience and that it feels just right. If you ever need anything, don’t hesitate to reach out!
I have been going back and forth 13…
I have been going back and forth 13 times with Leah H. Im not sure what country she is from but I said that I needed to see if warrenty would cover getting a replacement sleeve. They wanted a recipt. I told her I bought it from Amazon. She insisted on a recipt from amazon. I said I don't have it and can't find it on Amazon site. She still refuses to do anything with out a recipt. I finally said look ill pay for it myself if you can tell me what item number to order to get a new sleeve for the fleshy pro. Still She wouldn't help me. She is in customer service. I hope her supervisor gets to see this. (A dissatisfied customer. Hech i even sent them the pictures they wanted.
Mike :-(
29 de septiembre de 2024
Opinión espontánea
Respuesta de Erojoy
Hi Mike, Thank you for your feedback. As per our policy, we require proof of purchase to validate warranty claims. Since we couldn’t locate any order history under your name, we were unable to process your request. Our replacement sleeves and warranty services are exclusively available to customers who have purchased directly from us. Without a verified purchase, we cannot extend warranty coverage or provide replacement parts.
We hope you understand the need for this policy to ensure fair service for all customers.
Awesome customer service, great product
Had a little charging issue with my first unit and emailed customer service.
Paris R. was awesome, got me set up with a replacement in no time at all.
Product is good. Get one. :)
10 de septiembre de 2024
Opinión espontánea
Respuesta de Erojoy
Hello Chris, Thank you for sharing your experience! We’re glad to hear that Paris quickly helped you with a replacement and that you're enjoying the product now. If you need anything else, feel free to reach out anytime.
Great customer support
Customer support was so prompt and nice. Paris in particular was brilliant getting back to me. She was prompt, understanding and had a good sense of humor. I would def recommend and use again.
11 de septiembre de 2024
Opinión espontánea
Respuesta de Erojoy
Hi Shane, Thank you for your fantastic feedback! We're glad to hear that Paris provided prompt, understanding service with a good sense of humor. It’s great to know you had such a positive experience, and we genuinely appreciate your recommendation. Please feel free to reach out if you need anything else.
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