I had a minor issue with the item I ordered . I contacted customer support and Leah promptly wrote back, confirmed there must be a flaw in the unit I received, and sent a new unit the next day . And... Ver más
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Consulta las opiniones de los clientes
Order #87939 I ordered the thrust sync and was super excited to get it well boy was I disappointed! It is garabge and cant return! Which i wouldn't return anyway because would never want anyone else... Ver más
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I bought something 4 months ago and just recently got around to using it after an uptick in libido following TRT therapy. The charger port became loose and wouldn’t charge and without any demeaning qu... Ver más
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Leah was extremely helpful and professional as well as friendly and personable. My issue was resolved better than I expected. Thank you so much! Keep up the excellent customer service and great produc... Ver más
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Información sobre la empresa
Sobre Erojoy
Escrito por la empresa
Formerly known as Fleshy (GetFleshy.com), Erojoy.com is the same trusted company with a new name and a bigger vision.
At Erojoy, we are dedicated to redefining sexual wellness through innovation, quality, and education. We believe that sexual wellness is an important part of overall well-being, and everyone deserves access to products that help them explore pleasure with confidence, comfort, and privacy.
Using advanced sex tech and thoughtful design, we create products that deliver exceptional experiences while maintaining high standards of quality and customer care. Every product is developed with our customers in mind, combining performance, safety, and discretion.
Beyond our products, we are committed to promoting open and honest conversations about sexuality. We believe self-exploration and sexual wellness should not be surrounded by stigma or embarrassment. Our goal is to help normalize these conversations and encourage a healthier, more positive approach to personal well-being.
Whether you've been with us since our Fleshy days or are discovering Erojoy for the first time, we're excited to be part of your journey.
Welcome to Erojoy—where innovation, pleasure, and sexual wellness come together.
At Erojoy, we are dedicated to redefining sexual wellness through innovation, quality, and education. We believe that sexual wellness is an important part of overall well-being, and everyone deserves access to products that help them explore pleasure with confidence, comfort, and privacy.
Using advanced sex tech and thoughtful design, we create products that deliver exceptional experiences while maintaining high standards of quality and customer care. Every product is developed with our customers in mind, combining performance, safety, and discretion.
Beyond our products, we are committed to promoting open and honest conversations about sexuality. We believe self-exploration and sexual wellness should not be surrounded by stigma or embarrassment. Our goal is to help normalize these conversations and encourage a healthier, more positive approach to personal well-being.
Whether you've been with us since our Fleshy days or are discovering Erojoy for the first time, we're excited to be part of your journey.
Welcome to Erojoy—where innovation, pleasure, and sexual wellness come together.
Información de contacto
Estados Unidos
- erojoy.com
4,3
Excelente
572 opiniones
Invita a los clientes a opinar
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Quality Customer Service
Paris R. Was very helpful in making my issue right. After an attempt at diagnostics they opted to send a new unit to me. I couldn't be more satisfied with the service and greatly appreciate the promptness and overall quality of the service.
1 de agosto de 2024
Opinión espontánea
Respuesta de Erojoy
Hi James, thank you for your review! We're delighted that Paris R. resolved your issue promptly and effectively. It's great to know you're satisfied with the service, and we appreciate the promptness and quality we strive to provide. If you need any further assistance, don't hesitate to reach out!
Excellent Customer Service Experience
I love the product but unfortunately it would not charge after the initial charge. I reached out to customer service and Paris R. quickly responded. She investigated my claim and resolved the issue quickly. I also appreciated the professional courtesy and thorough communication.
19 de julio de 2024
Opinión espontánea
Respuesta de Erojoy
Hello JP, thank you for your feedback! We’re delighted that you love the Fleshy Pro. Apologies for the initial charging issue, but I'm glad Paris R. resolved it quickly for you. We strive to provide excellent service and clear communication. If you need any further assistance, please feel free to reach out.
Lost in the Ozone
The shipment was lost/misplaced/something. The response was immediate, friendly, articulate, and most of all, helpful. It was on a par with the best of Japan. And in the world of customer service, it doesn't get better than that.
19 de julio de 2024
Opinión espontánea
Respuesta de Erojoy
Hi Gary, thank you for your kind words! We're sorry to hear about the shipment issue. We are thrilled that our team could respond quickly and helpfully. We strive to provide top-notch service, and your feedback greatly benefits us. If you need anything else, feel free to reach out!
Shipping mix-up - thanks, Paris!
I had a mix-up with my shipping address and my package was almost returned to sender. Thanks to the quick actions of Paris R in Customer Support, my address was updated and my package received promptly. Thanks, Paris!
8 de julio de 2024
Opinión espontánea
Respuesta de Erojoy
Hello Johanna, thanks for sharing your experience! We're glad to hear that Paris was able to update your address and ensure your package arrived promptly. We'll make sure to pass along your thanks to Paris. If you need any more help, just let us know!
Fantastic Customer Service
Paris was fast, responsive, and helped me resolve my issues. Fleshy’s products are overall amazing, but there was 1 in particular that I wasn’t so happy with, but customer service was immediately on it and refunded me for that specific product. Nothing but good things to say about my experience with this company!
18 de julio de 2024
Opinión espontánea
Respuesta de Erojoy
Hello there, thanks for the feedback! We're glad Paris was quick to help you out. We're sorry to hear about the one product, but we're happy our customer service could get it sorted and refunded right away. It's great to know you've had a good overall experience with us. If you need anything else, just let us know!
Fleshy Pro Review
This toy is a great addition to my collection. Simple and very easy to use and easy cleaning!
5 de julio de 2024
Respuesta de Erojoy
Hi Rich, Thank you for your review! We're thrilled to hear that this toy is an excellent addition to your collection. Knowing you find it simple, easy to use, and clean is wonderful. Enjoy! If you have any questions or need assistance, feel free to reach out.
Easy warranty process with good customer service.
Got quick and easy help from Paris and didn't take long to get a replacement lined up.
14 de julio de 2024
Opinión espontánea
Respuesta de Erojoy
Hello there, thank you for your review! We're thrilled that Paris could provide quick and easy help and that the replacement process was smooth. If you need any further assistance, feel free to reach out!
Thank you Paris R
Thank you Paris R. for your assistance with my recent purchase issue. I was dissatisfied with the new sleeve I purchased and sent an email to support to get a resolution. Not only did Paris R answer my email in a timely manner but she also sent me a replacement sleeve the very same day. Thank you for making my issue a priority!
12 de julio de 2024
Opinión espontánea
Respuesta de Erojoy
Hello David, Thank you for your feedback! We're glad to hear that Paris was able to assist you promptly and efficiently with your recent purchase issue. We're happy to know that she made your issue a priority and sent out a replacement sleeve the same day. If you need further assistance, please don't hesitate to reach out. Thank you again!
Respuesta de Erojoy
Hello Tyler, thank you for your review! We're glad to hear that Paris was prompt and friendly. If you need any further assistance, don't hesitate to let us know.
I was initially disappointed in the…
I was initially disappointed in the longevity of the product. Paris was professional and helpful in getting a replacement shipped and issue resolution. Thank you!
10 de julio de 2024
Opinión espontánea
Respuesta de Erojoy
Hi Tom, thank you for your feedback! We're sorry to hear about the initial disappointment with the product's longevity. We're glad Paris was able to assist you professionally and help resolve the issue with a replacement. If you need anything else, please don't hesitate to reach out. Thanks again!
Fleshy Pro Does Not Work Effectively
The Fleshy Pro Masterbation Toy for Men is a bad investment. If your penis is larger than 4" long and 2 fingers in width, it will not fit because it is made way too small and I feel the electronics are made poorly and the entire unit does not work effectively. Returns are not accepted once the seal has been opened on the outer packaging and purchasing a XL sleeve for an additional $25 does not fix the problem... Total Rip Off!!!
6 de julio de 2024
Opinión espontánea
Respuesta de Erojoy
Hello John, we’re sorry that our product did not meet your expectations. We strive to provide products that cater to various needs and sizes. So that you know, we offer an XL sleeve specifically designed for a thicker penis. We value your feedback and would like to assist you further. Please email our support team at support@getfleshy.com, and we'll be happy to help resolve this issue for you.
Paris provided excellent customer…
Paris provided excellent customer service. I made the company aware of the problem I was having and they made it right . Most companies don’t provide customer service but this company does , and did so quickly . They stand behind their products and if a product fails they do the best any company can to make it right .
8 de julio de 2024
Opinión espontánea
Respuesta de Erojoy
Hi John, thank you for your wonderful review! We're delighted that Paris provided excellent customer service and promptly resolved your issue. It's important to us to stand behind our products and ensure our customers are satisfied. If you need any further assistance, feel free to reach out. We appreciate your support!
Paris R was quick to respond and take…
Paris R was quick to respond and take care of the issue very fast.
8 de julio de 2024
Opinión espontánea
Respuesta de Erojoy
Thank you for your feedback! We're glad Paris R quickly responded and resolved your issue. If you need any further assistance, don't hesitate to contact us.
Had an issue with the first one sent
Had an issue with the first one sent, emailed company. Paris reached out and got the situation handled and a replacement on the way. Very impressed with the customer service.
6 de julio de 2024
Opinión espontánea
Respuesta de Erojoy
Hello Mac, thank you for your review! We're sorry about the initial issue. We're thrilled to hear that Paris could help resolve it quickly and send a replacement. We appreciate your kind words and are glad you’re impressed with our customer service. If you need anything else, don't hesitate to reach out!
Great Customer Service
Great customer service, I accidentally put in the wrong address for the order and they responded quickly and were polite and handled it quickly with no fuss. I was being helped by Leah H, and she was kind and understanding in helping me with the problem. Overall, it was a pleasant experience.
5 de julio de 2024
Opinión espontánea
Respuesta de Erojoy
Hello Eric, thank you for the wonderful review! We're delighted that Leah H provided you with such prompt and courteous service. We're glad we could resolve the address issue quickly and make your experience a pleasant one. If you need any further assistance, please don't hesitate to reach out!
Excellent service and good price
Excellent service and good price. Delivery was fast and on time.
28 de junio de 2024
Respuesta de Erojoy
Hello there, thank you for the great review! We're glad to hear you were happy with our service and pricing. It's awesome that your delivery was fast and on time. If you need anything else, we're here to help!
I received support from Paris R.
I received support from Paris R when my fleshy pro stopped working. She was very friendly, quick and helpful. Top notch customer support!
4 de julio de 2024
Opinión espontánea
Respuesta de Erojoy
Hey Nathan, thanks for the awesome review! We're thrilled that Paris provided you with such great support. We'll be sure to pass along your kind words to her. If you need anything else, just let us know!
Respuesta de Erojoy
Hello Ray, thanks for the great feedback! We're glad it's doing the trick and is easy to clean. Thanks for the recommendation! If you need anything else, feel free to reach out.
I received a defective product and…
I received a defective product and contacted customer service. I explained the problem to Paris, who then asked me to send a video showing the malfunction. I sent the video earlier today, and she has already arranged to send me a replacement product, at no expense to me.
As a first time customer, I am very pleased with this company, and especially the assistance from Paris at Customer Support. Thank you!
28 de junio de 2024
Opinión espontánea
Respuesta de Erojoy
Hello Michael, thank you for sharing your experience. We're sorry about the initial issue. We're glad Paris could assist you quickly and efficiently. It's wonderful to hear that you're pleased with our service as a first-time customer. We'll be sure to pass along your kind words to Paris. Thanks again, and if you need anything else, we're here to help!
Paris
Paris, the employee that i worked with, was so very easy to wotk with and once she knew of my warranty issue, she immediately assisted me with getting my item replaced under warranty. I'll definitely recommend your company to my friends.
27 de junio de 2024
Opinión espontánea
Respuesta de Erojoy
Hi Todd! Thanks so much for your kind words. We're thrilled to hear that Paris was able to help you out with your warranty issue so smoothly. We appreciate your recommendation and are always here if you need anything else.
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