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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great service from telephone call To collection and disposal of old hot tub Would recommend this company

Valorada con 5 estrellas sobre 5

What a fantastic business. Massive thanks to the team at Escape, from purchase to our first service every interaction with them has been nothing but exemplary. No pushy sales, they help you find... Ver más

Valorada con 5 estrellas sobre 5

Lovely company and lovely staff. Everyone has been so helpful. Finally a company that understands great customer service. From start to finish they have really been excellent.

Valorada con 5 estrellas sobre 5

First class service, from answering all our initial questions when we were doing our research, right through to todays delivery and installation. The guys doing the install were polite and helpful and... Ver más

Información sobre la empresa

  1. Tienda de jacuzzi
  2. Servicio de reparación de jacuzzis

Escrito por la empresa

At Jacuzzi® Nottinghamshire, we pride ourselves on being more than just a hot tub and swim spa retailer – we are your trusted partner in creating the ultimate outdoor living experience. With years of experience in the industry, we combine expert knowledge, premium products, and exceptional customer service to ensure every customer enjoys a seamless journey from purchase to relaxation. Whether you’re looking for a luxury Jacuzzi® hot tub, a state-of-the-art swim spa, or accessories to enhance your outdoor wellness space, we provide a carefully curated range of products designed for quality, durability, and ease of use. Our team is passionate about helping families, first-time spa owners, and seasoned spa enthusiasts find the perfect solution tailored to their lifestyle and space. What sets us apart is our dedication to service. From the moment you enquire, our knowledgeable staff guide you through product selection, financing options, and delivery planning. Our trained engineers handle delivery and installation with precision, including electrical setup, filling, and full commissioning, so you can start enjoying your spa immediately without any hassle. We also offer ongoing support and maintenance advice, helping you keep your Jacuzzi® performing at its best for years to come. Customer satisfaction is at the heart of everything we do. We go above and beyond to provide transparent communication, reliable service, and honest advice – whether it’s recommending the right model, explaining our extended warranty plans like the All-in-1 Plan, or assisting with routine maintenance. Our goal is to make owning a Jacuzzi® as simple, enjoyable, and rewarding as possible. At Jacuzzi® Nottinghamshire, we don’t just sell hot tubs – we create spaces for relaxation, family bonding, and stress-free enjoyment. Every product is backed by quality, and every customer is treated like a valued member of our Jacuzzi® community. Experience the difference with Jacuzzi® Nottinghamshire – where expertise meets comfort, and luxury becomes part of your everyday life.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

339 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 50% de las opiniones negativas

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Valorada con 2 estrellas sobre 5

Disappointed

Booked a service, came for the appointment then rebooked. The new booking was late morning, we told them we would be out, can do service, we will be back before finishing. They came 9.20, before we went out, went before we were back. We wanted to look inside whilst the sides were off, see what had been done. Apparently they came back in afternoon, we didn’t manage to meet up. The sides are not properly fixed on, 1 jet still doesn’t work. We needed a new lid, this was wrong size. Fortunately we didn’t pay for it as there’s been no communication regarding this, despite being told they would communicate on the day we paid, over 2 weeks ago. We used them as they are a few minutes drive from us, to keep the business local. Mistake ????. Very Disappointing!

26 de febrero de 2026
Logotipo de Jacuzzi® Nottinghamshire

Respuesta de Jacuzzi® Nottinghamshire

Thank you for your review. We are sorry you feel disappointed, but we do need to clarify the facts.
At the first visit, our engineer identified that the noisy pump required replacement before the spa could be properly serviced. A replacement was collected the same day, and Derek then discussed with our engineer whether to proceed with the repair and service, replace the cover when available, or consider a new hot tub instead. At that stage, Derek decided to think about those options, so the service was not completed on that visit.
After a further call, we rebooked and returned to replace the pump and complete the service. The agreed work was carried out, including a full service and Chlorine Dioxide pipework treatment, and our engineer attempted to call afterwards. When Derek later advised he had wanted to inspect the spa with the panels removed and old pump returned, we sent the engineer back again that same afternoon, but despite several calls, knocking at the property, and waiting outside, we were unable to make contact.
The cabinet fitment issue was also discussed in person, and as this is an older ex-holiday let spa with existing frame damage, perfect alignment is not always straightforward, but we did confirm we were happy to revisit and help further. We also explained the position regarding the cover size and stock availability.
We always try to support local customers fairly and professionally, and we remain happy to arrange a return visit to address the outstanding points.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service
First time we have had a full service and the two engineers were on time, communicative, friendly and professional
They worked the entire time they were here and attended earlier than the appt time with phone to ask if this was possible
Overall very happy with the service and would have no hesitation in recommending them again

20 de enero de 2026
Valorada con 5 estrellas sobre 5

I stopped by Jacuzzi Nottingham to…

I stopped by Jacuzzi Nottingham to check out my future hot tub and was pleased with the service. Chris, the manager, was both well-informed and supportive, helping me make a quick purchasing decision. The delivery happened right on schedule, and the installation crew impressed with their professionalism and efficiency. The Soul300 hot tub met every one of our hopes! Thank you to the team.

6 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fabric hot tub cover

Our old vinyl hot tub cover had become very heavy and difficult to lift. Chris suggested a fabric cover as a lighter alternative, so I visited the showroom and was very impressed with what I saw.

The service engineers delivered and installed the cover in awful weather conditions, yet they were still friendly and professional throughout. We are extremely pleased with how smart the new cover looks, and I’m no longer struggling to lift it. Excellent service and advice from start to finish.

16 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Fulfilled all of my expectations

I visited Jacuzzi Nottingham to view my tub prior to purchase. Service here was good. Chris, the Store Manager, was knowledgeable and helpful and my decision to purchase was soon made.
Delivery was as agreed, and the installation team were efficient and professional. Above all, the Soul300 hot-tub fulfilled all our expectations! Thanks guys.

9 de diciembre de 2025
Valorada con 4 estrellas sobre 5

Hot tub advice

Although we were disappointed with our offer for our hottub well under valued we though we did get excellent advice and sold it to a private buyer for £800 more

15 de diciembre de 2025

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