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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

It’s been so lovely working with everyone at Eskuta. The whole team have been so friendly, helpful and attentive throughout our collaboration. They’ve always been quick to respond, happy to answer any... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Everything is perfect specially customer service. Delivered the person name is Mr Lee shared with me how to ride & change the battery locks and everything and special thanks for him. Leas than a w... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

We took out a contract with Eskuta that included servicing and public liability insurance. Initially, its quirky design was very much part of the attraction. Unfortunately, the practicalities of... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I paid over £1600 for this bike but customer services just ignore one’s emails. I have emailed 3 times asking for advise to replace the crank with a shorter length, as due to a hip problem I cannot r... Ver más

Información sobre la empresa

  1. Tienda de bicicletas
  2. también en la categoría
  3. Mayorista de bicicletas
  4. Servicio de alquiler de scooters

Escrito por la empresa

⚡️ The Future Of Urban Motion... www.eskuta.com


Información de contacto

3,4

Medio

TrustScore: 3.5 sobre 5

237 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 40% de las opiniones negativas

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3,4

Todas las opiniones

(237)

14 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

Outstanding after sales service

I just had to write a review for the team at Eskuta, they are so helpful and nothing is to much trouble. It is rare these days to get any after sales care but Eskuta are so helpful. We had an indicator issue and it was sorted in minutes, thank you Eskuta.

15 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Had my e-Skuta approx 4 months now

Had my e-Skuta approx 4 months now. Absolutely delighted in every way possible and saves me about £30 a week not using my car. Total 100% recommend one to anyone in doubt about them. Sheer fun and no slouch.
Proper lights as well. Simply a dream getting from A to B, pretty fast. Best money I ever spent

14 de febrero de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Eskuta Rocks!!

Couldn't recommend Eskuta more! So happy with my bike and the aftercare service is amazing - really helpful and friendly in resolving technical issues - shout out to Paul on the technical team who was brilliant! Proud to be supporting a British company! Thank you :)

1 de febrero de 2023
Valorada con 5 estrellas sobre 5

I am finding the eskuta to be a joy…

I am finding the eskuta to be a joy and a very reliable and safe vehicle to use .
I have been using my eskuta for approximately 1 month now and have had no trouble at all and find it now to be an essential mode of transport to my work commute.
I find the charging of the battery to be simple and easy .but I am confused on the method of charging directly without removing the battery.
I am aware I can plug the charger directly into the bike but don't know if the battery needs ovulating or disconnecting .

23 de enero de 2023
Valorada con 5 estrellas sobre 5

Engineer great

Hi I have had a bike from them and I absolutely love it I've had a few problems but the engineer is great and is sorting it out for me.
I would definitely recommend

7 de febrero de 2023
Valorada con 5 estrellas sobre 5

Thanks

Another order completed. Thanks for the delivery guys who helped me

26 de enero de 2023
Valorada con 5 estrellas sobre 5

Quick and easy

Quick and easy
I ordered my Eskuta bike through our cycle to work scheme. The company responded quickly. Once my details were completed, they phoned to arrange a date for delivery, which takes about 7-10 days as they are made to order. Day of delivery by the company, I was shown how to operate all functions and test ride the bike, well impressed, I wanted an electric bike with little effort needed, that's exactly what I got and more I love it. Customer service was excellent from day one, speaking to them was no problem, and you spoke to an actual person which is an achievement, well done everyone.

3 de enero de 2023
Valorada con 1 estrellas sobre 5

I Oder a battery charger first thing it…

I Oder a battery charger first thing it came very late and second is that the charger was so bad that like in 1 hour of using the charger it blow up and so I lost £64 pound and a battery beacuse of you bad charger and I didn’t even get my money back
If u can do me a favour please give me my money back

1 de enero de 2023
Logotipo de Eskuta

Respuesta de Eskuta

Hi, Thank you for your message. I’m so sorry to hear you’ve received a faulty item. We pride ourselves on providing high-quality products that are designed to last so we’d be delighted to get this sorted for you , i would be happy to offer you an exchange or refund of the Charger i have requested you send me he charger back for inspection so i can process this further for you.

Valorada con 1 estrellas sobre 5

Charge

It’s said that bike is going to charge 7 hours but it’s working only 3 hours

26 de diciembre de 2022
Valorada con 1 estrellas sobre 5

Not even had a year yet

Not even had a year yet, only use to and from work, rear break light went a few months back, was contacted and told theyd send replacement cables and lights. Still chasing that up and now the bearings in the front motor/wheel are grinding. What a waste of nearly £500. No engineer has even offered to come out. Iv been very patient more patient than most. And still they somehow seem to be dragging their feet.

19 de diciembre de 2022
Opinión espontánea
Valorada con 3 estrellas sobre 5

It’s a great product but if you come to…

It’s a great product but if you come to repairs nobody really wants to do it nobody knows much about it and Eskuta does not have workshops anywhere .so it’s a big problem if something goes wrong

23 de diciembre de 2021
Logotipo de Eskuta

Respuesta de Eskuta

Hi Zaheer,

We are sorry to hear you are experiencing problems. We are more than happy to send out our engineer to you to get it all sorted.

Drop us a call so we can get you back on the road.

Valorada con 1 estrellas sobre 5

STAY AWAY!!!! ZERO Customer service

If there's less than One Star, I would give it to this company... Eskuta Bike was supplied with broken chain (got photos), Ordered 2 pairs of Mirrors as accessories still waiting from November and not received them yet (Fully paid and got Evidence) , no response from their customer system on my last 3 emails (sales department ) I have CC'ed every single department on my last eamil (sales, customer service and Eskuta contact) , No response, No phone calls from them to apologise or even update me on when will the spare chain would be sent, or what's their plan to address the problem, so much anxiety and frustration were caused to me for almost 2 weeks, all they care about is MONEY. It is so selfish, and unprofessional. If the time goes back, I would never buy from them! NEVER.

3 de noviembre de 2022
Logotipo de Eskuta

Respuesta de Eskuta

Hi Zied,

I am sorry to hear about the problems you've experienced with us.

We have attempted to contact you multiple times without any luck.

Give us a call so we can get everything resolved and make sure you are satisfied.

Valorada con 5 estrellas sobre 5

Amazing Eskuta

Amazing bike.
The order to delivery was very quick and efficient.. if your looking for an electric bike that is also really comfortable with brilliant suspension then look no further ... you really need one of these bikes....
Thanks !!!

6 de noviembre de 2022
Valorada con 1 estrellas sobre 5

Terrible service

Terrible service, not trust worthy and reliable. I decided to cancel my order before items were dispatched, and it took nearly two months to get refund and that was after chasing number of times for refund payment. They have policies in place for refund which doesn't even mean anything to these guys, they don't even follow their own policies (How pathetic). Avoid at any cost dealing with these guys

3 de octubre de 2022
Opinión espontánea
Logotipo de Eskuta

Respuesta de Eskuta

Hi Saby,

Sorry to hear about your experience.

We know sometimes things don't go to plan, but we will make sure that all of your issues have been resolved.

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