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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Delivery from the UK to France. I received exactly what I ordered. Due to Brexit and customs procedures, the delivery took a bit longer than expected. However, when I contacted customer service t... Ver más

Valorada con 5 estrellas sobre 5

Easy to find products and to order. Support were excellent when I got my order delivered to Germany and for some unknown reason they charged me addition duties and a handling charge! German customs sh... Ver más

Valorada con 5 estrellas sobre 5

Eerste bestelling helaas nooit aangekomen, kosteloos een nieuwe zending aangeboden gekregen en dit was binnen een week geleverd! Goede service van Daniel! Ook heel blij met het product!

Valorada con 1 estrellas sobre 5

My order hasn't arrived and all I can see from tracking is that it's on hold until I pay custom charge. How to pay or where not stated. I have emailed you, but no reply from your side. I am stil... Ver más

La empresa ha respondido


Información de contacto

3,5

Medio

TrustScore: 3.5 sobre 5

25 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 87% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

It has been resolved

So, at first i was a bit angry that my package didn't arrive but later it appeared that it got lost in the mail in England. In the mean time It has been resolved and I am happy.

24 de febrero de 2026
Valorada con 5 estrellas sobre 5

Great!

Legit product, and good customer service. Delivery took some time, but price and quality turned out great.

3 de enero de 2026
Valorada con 5 estrellas sobre 5

Eerste bestelling helaas nooit…

Eerste bestelling helaas nooit aangekomen, kosteloos een nieuwe zending aangeboden gekregen en dit was binnen een week geleverd!
Goede service van Daniel!
Ook heel blij met het product!

22 de enero de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Delivery from the UK to France.

Delivery from the UK to France.
I received exactly what I ordered. Due to Brexit and customs procedures, the delivery took a bit longer than expected. However, when I contacted customer service to inquire about the delay, they replied within 30 minutes and followed up thoroughly on my package.

I also had to pay a €5 customs fee and wasn’t sure why, but they refunded it immediately and responded quickly once again.

Honestly, I 100% recommend this website.

22 de enero de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

I did not receive the package.

The package was not delivered to me personally.
Nor was there a card in my mailbox stating that it had been delivered to a neighbor or taken to a collection point.

30 de diciembre de 2025
Logotipo de Eurowhitening

Respuesta de Eurowhitening

Hey Tevreden. Very sorry to hear about this. Please email us at info@eurowhitening.com and we will look into this for you.

Valorada con 1 estrellas sobre 5

My order hasn't arrived and all I can…

My order hasn't arrived and all I can see from tracking is that it's on hold until I pay custom charge. How to pay or where not stated.
I have emailed you, but no reply from your side.
I am still waiting instructions of how to pay customs.
Edit on the 14th of January. I have sent you 3 emails to get instruction on how to pay customs and receive my order. I paid not just few euros for it and it's money lost and no product received, seems like a scam, you take money, then don't communicate on how to resolve the issue. I can pay any charges myself, I have simply asked how to.
I don't usually leave reviews especially bad ones but this experience has been the worst I have ever had with any company.
I am expecting an answer or refund for my product so I can order from elsewhere where I receive what I pay for.

24 de diciembre de 2025
Logotipo de Eurowhitening

Respuesta de Eurowhitening

Hey Kristi. Very sorry to hear this. We are not normally subject to customs charges. Please get in contact via info@eurowhitening.com and we will pay the charge for you.

Valorada con 5 estrellas sobre 5

Arrived fast, Original product, No Customs Fee, Great Customer Service, Fast Responses.

I have ordered the Opalescence pf 35% because of these trustpilot reviews i had my doubts so i had contacted Eurowhitening before ordering. They told me that the issue with customs was resolved and that i could go ahead and order, and if anything was to go wrong (which shouldn't happen) they would refund me the fee even if it results in a loss for them.
So i ordered and it was in Belgium within a week. It's been 2 weeks since i've received the gel, i have used it and i can verify that it is the exact same i got from the dentist and it works perfectly.

Because Eurowhitening had answered my mail very fast and reassured me a refund if anything was to go wrong and their product is original, i felt the responsibility to share my pleasant experience.

Thanks again to the EuroWhitening team for an honest professional service.

25 de diciembre de 2025
Opinión espontánea
Logotipo de Eurowhitening

Respuesta de Eurowhitening

Thank you!

Valorada con 1 estrellas sobre 5

Import duties not mentioned

They didn’t mention whilst placing the order or confirming it that I would have to pay 38 euros of import duties, so in total my order was for 100+ euros when it should’ve been of 69 only. DO NOT BUY FROM THEM

6 de diciembre de 2025
Opinión espontánea
Logotipo de Eurowhitening

Respuesta de Eurowhitening

Hey Lucas. Very sorry about this. We have changed our postage going forward to prevent this mistake from happening again. Email us and we will refund you the import duties cost info@eurowhitening.com. Thanks

Valorada con 1 estrellas sobre 5

Je n'ai jamais reçu ma commande alors…

Je n'ai jamais reçu ma commande alors que le livreur après 3 semaines me dit que c'est bien arrivé à destination ce qui est parfaitement faux tu n'es pas de confiance livraison non confiance délai incroyablement long

22 de noviembre de 2025
Logotipo de Eurowhitening

Respuesta de Eurowhitening

Hey Romain. This item was incorrectly held by customs. We have changed our postal method going forward to prevent this mistake from happening again. Very sorry for the inconvenience, it is clearly unacceptable. Please email us via info@eurowhitening.com for compensation.

Valorada con 1 estrellas sobre 5

Still waiting for my order

Still waiting for my order! Almost 3 weeks now

22 de noviembre de 2025
Logotipo de Eurowhitening

Respuesta de Eurowhitening

Hey Alex. This item was incorrectly held by customs. We have changed our postal method going forward to prevent this mistake from happening again. Very sorry for the inconvenience, it is clearly unacceptable. Please email us via info@eurowhitening.com for compensation.

Valorada con 5 estrellas sobre 5

clear and accurate communication

it took a while because of clearing at the customs; but communication was very clear and fast.

22 de noviembre de 2025
Logotipo de Eurowhitening

Respuesta de Eurowhitening

Sorry to hear that there has been a delay in receiving your order. Hopefully it is with you now. Please contact us if you need any support via info@eurowhitening.com.

Valorada con 1 estrellas sobre 5

VERY BAD!!!

VERY BAD!!!! DO NOT BUY IN BELGIUM. YOU DONT GET THE PRODUCT BECAUSE THEY CLAIM U PAY A SICK AMOUNT OF MONEY FOR TRANSFER COST!!!!!!

29 de noviembre de 2025
Opinión espontánea
Logotipo de Eurowhitening

Respuesta de Eurowhitening

Hey Elise. Very sorry about this. We have refunded you the money equal to the customs charge. This will result in a loss for us but we are keen for you to get the product you ordered at the price you paid! Going forward, we have changed our postal method so as to stop these incorrect customs charges from arising. Thanks, EuroWhitening

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