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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Moving into TikTok Shop felt a bit overwhelming at first, but they handled the setup and helped shape the initial content. First campaign got some traction, though adapting creatives took a bit longer... Ver más

Valorada con 5 estrellas sobre 5

As CFO, costs across vendors were getting out of control. They stepped in and brought structure. Better terms, clearer communication, and fewer mistakes. Inventory is handled smarter now, no more cash... Ver más

Valorada con 4 estrellas sobre 5

Strong on advertising and recovery, and the reporting is excellent. I wish the catalog content work moved a little faster, but the results are undeniable.

Valorada con 5 estrellas sobre 5

We had been stuck at $30K per month for over a year. Every time we tried to scale, our margins got squeezed by rising advertising costs and price wars. We felt completely stuck. That’s when we found E... Ver más

Información sobre la empresa

  1. Proveedor de soluciones para eCommerce
  2. Compañía de software

Escrito por la empresa

EVA Commerce is a leading SaaS and agency provider specializing in profit-driven, inventory-aware advertising for top marketplaces like Amazon, Walmart, Wayfair, and Faire. Our platform offers cutting-edge features including hourly bid management and conversion-focused strategies, supported by industry experts. We help brands and sellers maximize their ROI with data-driven insights and advanced algorithms. Beyond advertising, we provide comprehensive reimbursement and brand audit services to ensure optimal performance and efficiency. At EVA Commerce, we’re dedicated to driving growth and success for our clients through tailored solutions and unparalleled expertise.


Información de contacto

4,6

Excelente

TrustScore: 4.5 sobre 5

174 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(174)

70 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Eva's advertising service has bee Highly recommendedn a…

Eva's advertising service has been a game-changer for my Amazon store! Their AI-driven insights and real-time bid adjustments have greatly optimized our ad spend and improved ROI. We’ve seen a consistent increase in traffic and conversions. Highly recommended for any serious Amazon seller!

8 de agosto de 2024
Opinión espontánea
Logotipo de Eva Commerce

Respuesta de Eva Commerce

Thank you for the amazing feedback!

Valorada con 5 estrellas sobre 5

Professional company

We have been collaborating with Eva for 2 months now and I have nothing but good things to say.
They are a tech-savvy company that always put the client in the front row. Would be happy to recommend them to anyone that need help to increase their E-commerce sales.

2 de agosto de 2024
Opinión espontánea
Logotipo de Eva Commerce

Respuesta de Eva Commerce

Thank you for the amazing feedback!

Valorada con 1 estrellas sobre 5

This software is totally junk

This software is totally junk. we used 3 months and lost more than $50,000 because of extremely poor performance. Sales droped 30%, Advertisement performance down 35%. They still want to charge thousands for their terrirble performance. Stay away their claimed AI solution. They have no idea what they are doing. Stay far away

2 de mayo de 2024
Opinión espontánea
Logotipo de Eva Commerce

Respuesta de Eva Commerce

Jason, we are very sorry for the experience but looking into data and communication we have seen that the drop is not caused by the Eva Managed Campaigns. Having said that we would like to offer you one month of free management and audit, to compensate your loss and make sure you are satisfied. We will approach you via email.

Valorada con 5 estrellas sobre 5

Great amazon advertising

This is the first time we used a tech company instead of agency and our profits increased by 30% with AI ad optimization and expert services

1 de mayo de 2024
Opinión espontánea
Logotipo de Eva Commerce

Respuesta de Eva Commerce

Thank you for the amazing feedback!

Valorada con 1 estrellas sobre 5

Ineffective Replenishment Solution and Poor Customer Service

I have requested the deletion of my account several times, but they ignore my cancellation messages.

WARNING: Their terms and conditions state that you must pay TWO FULL MONTHS upon cancellation.

Additionally, their replenishment solution is ineffective for those using multiple marketplaces with the same SKU. Each marketplace must be checked separately for replenishment data, without a single page that aggregates all the necessary information.

Their reimbursement solution covers very few cases compared to competitors.

17 de julio de 2024
Opinión espontánea
Logotipo de Eva Commerce

Respuesta de Eva Commerce

Team tried to reach out to you several times as the main issue is the way you use the replenishment forecasting. Once we can have an onboarding call you can understand how to use the tool better and we will give you 3 months free access. Please reach out to barry.guze@eva.guru

Valorada con 1 estrellas sobre 5

The software is extremely buggy

The software is extremely buggy, I keep finding bugs and reporting them to their developer team for fixes. Their online chat service used to be very responsive, however nowadays they reply after a few days or does not reply at all.

I also don't understand why the repricer set prices to minimum immediately when all other competitors have their prices well above minimum prices.

8 de agosto de 2022
Opinión espontánea
Logotipo de Eva Commerce

Respuesta de Eva Commerce

Thank you so much for taking the time to leave your valuable feedback. We're so sorry to hear that your experience was not ideal!

We understand how waiting can be frustrating, especially while running an Amazon business in this competitive environment. In order to provide a clear and smooth process, we adapt our service and communication channels with shortened paths. Our issue ticket system is designed for solving issues directly and in a shorter period. We also have our hotline with a voice message option open 24/7.

Eva repricer focuses on maximizing your profits based on your target settings, competition, market demand, sales velocity, expenses, and inventory. We would love to arrange a session with our experts to determine the best strategy to beat your competition.

Please feel free to contact our customer success team anytime 24/7 to set a strategy call.
+1 (877) 778-2002

Good luck! We hope to make your experience over the moon amazing this time!

Valorada con 5 estrellas sobre 5

Responsive Tool, Intentional Service

I am a new seller and quite overwhelmed. Evaʻs service professionals available and responsive. The chat and personal appointments are very helpful. After learning to set up repricer, I see that the tool is very responsive and effective in moving my products! I am very happy with results thus far and would recommend to fellow resellers.

22 de junio de 2022
Opinión espontánea
Valorada con 1 estrellas sobre 5

They do not comply to GDPR Policies

I have asked multiple times to have my account deleted, after the first time they apologised and said they will do it and I will not receive anything else from them.

3 months later, I still receive marketing emails from them.

17 de junio de 2022
Opinión espontánea
Logotipo de Eva Commerce

Respuesta de Eva Commerce

Thank you for taking the time to leave your feedback. We take the protection of information and GDPR Policies seriously. We are sorry for this inconvenience and we will investigate further. If you can share your email address that you receive the last email, we would like to make sure of the removal of your information and prevent future activities. Could you please send an email to `marketing@eva.guru`?

Additionally, for all who wish not to receive our emails, we always keep an Unsubscribe button for permanent blocking.

Thank you.

Valorada con 4 estrellas sobre 5

Eva is a great software but needs some…

Eva is a great software but needs some fixing with the buttons. It's kind of annoying when trying to enter in numbers and I cannot click the box because it is not where the link is.

19 de mayo de 2022
Logotipo de Eva Commerce

Respuesta de Eva Commerce

Thank you so much for your valuable feedback. We're very lucky to have such awesome customers who help us improve every day! Would it be possible to connect so that we can learn more about which button you're having trouble with and find ways of helping you and all of our other customers? Thanks again!

Valorada con 5 estrellas sobre 5

I find this tool excellent

I find this tool excellent. I rely on this tool to make inform decisions on my business. I like the the repricing tool.

The support from the team is great. Thank you Alex C and Alex C for the support.

27 de abril de 2022
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Respuesta de Eva Commerce

What a wonderful way to start our day, by hearing such great news and passing on to the team and especially Alex C how much their hard work is appreciated. Thank you for taking the time to make our day!

Valorada con 5 estrellas sobre 5

Thank you for reaching out to me

Thank you for reaching out to me. I also appreciate for a quick resolution to my problem.

25 de abril de 2022
Opinión espontánea
Logotipo de Eva Commerce

Respuesta de Eva Commerce

That's great! Thank you so much for taking the time to leave your feedback. We're so glad you had a positive experience!

Valorada con 5 estrellas sobre 5

Love this software

Love this software. So easy to use and the customer service is so great! So easy to get solution and help even the founder helps. More power!

24 de abril de 2022
Opinión espontánea
Logotipo de Eva Commerce

Respuesta de Eva Commerce

Amazing! We're so happy to hear that our software is working so well for you and your business and that you've had a positive experience with our 24/7 customer support. Thanks so much for taking the time to tell us about it!

Valorada con 5 estrellas sobre 5

Great PPC Service

Easy to use software, accurate data. Evs runs my PPC too and when they started they were able to remove majority of the ineffective campaigns and look at the account holistically not just from campaign perspective. Highly recommended

23 de abril de 2022
Opinión espontánea
Logotipo de Eva Commerce

Respuesta de Eva Commerce

This is so great to hear! Thank you so much for your feedback. We're so glad to hear that our PPC team's holistic approach to managing advertising for maximum profits is working well for you and your business!

Valorada con 1 estrellas sobre 5

Good customer service, but clumsy tool

I feel like leaving my feedback as this may help others making a decision on going with these guys or not.

The customer service is usually very attentive and responsive, however when it comes down to the tool itself, I didn't have a good experience.

Also every time I raised an issue with them, they'd never come up with a detailed response in regards to your issue, they'd usually say: "oh, eva has done 1.000 pricing decisions", rather than "I can see that even though you've set the price to be X, it hasn't changed for reason Y".

These are the issues I have faced, which they haven't provided a proper response or addressed:
1. Downloading or uploading the inventory file can take hours or sometimes even won't finish. I'm talking about 200kb files here, not huge ones
2. When the upload is successful, prices will take hours to get changed on amazon. So if you add up this issue with issue number 1, sometimes price may take 3-4 hours to change (if the upload works of course)
3. After logging into the eva account, the system will eventually log you off immediately.

22 de abril de 2022
Opinión espontánea
Logotipo de Eva Commerce

Respuesta de Eva Commerce

Thank you so much for your thoughtful feedback. We're so glad to hear that you had a great experience with our customer success team.

In regard to the areas you explained you were experiencing some difficulty, we're so sorry to hear that your experience was not ideal! We discovered in your case that when downloading the inventory file, there was a store specific issue. We did open a case with Amazon and were able to resolve this problem. Now that it is fixed, if possible, we would love to have you test it again. Our goal is to have a maximum of 2 minutes to download/upload the excel sheets to Amazon.

To give you the opportunity to re-test now that the store connection issue has been fixed, we would love to offer you 2 free months to give it another spin and see how the tool does for you. Please feel free to contact our customer success department anytime 24/7 to facilitate the extended free trial on your account. 1-833-444-0255

Good luck! We hope to make your experience over-the-moon amazing this time!

Valorada con 5 estrellas sobre 5

Above and beyond

The team at Eva continues to not just offer the services listed on the website, but add more and more tools and data every month to help sellers run and grow their business.

5 de abril de 2022
Logotipo de Eva Commerce

Respuesta de Eva Commerce

Wow - thank you so much for your feedback! We're so glad to hear that you're enjoying Eva and we hope you'll continue to give us your feedback so we can continue to improve our platform every day!

Valorada con 5 estrellas sobre 5

5star repricer 2star reimbursement

The price for the subscription is good for a new seller like me. And the Reprice doing the job great. The only I don't like about what I experience is the reimbursement. Need to enhance the team to be pretty serious in handling reimbursement cases as it is so disappointing without feedback and a result to receive. But, Eva is still 5 Star to me since my sales excelled with a help of a repricer.

5 de abril de 2022
Logotipo de Eva Commerce

Respuesta de Eva Commerce

Hey there! We're so glad to hear that you're having such a great experience with the repricing tool! I wanted to make sure you're aware that all of the reimbursement data is available for you to view at any time on your dashboard. Please don't hesitate to call our customer service line or send a quick chat through our website if you need some help walking through viewing that data. We'd love to help!

Valorada con 5 estrellas sobre 5

Highly recommend

Highly recommend, Eva is one of the best repricer which increase our sales and profit.
How about the customer service, 24/7 always available and ready to help.

Kindly with respect to whole Eva's Team

5 de abril de 2022
Logotipo de Eva Commerce

Respuesta de Eva Commerce

Thank you so much! We're so glad to hear you've had a great experience!

Valorada con 5 estrellas sobre 5

Alex gave me a very easy to follow and…

Alex gave me a very easy to follow and understand overview of the new menu of services at EVA. He sent me links on how to Remove aged inventory; how to update pricing via bulk‌ .

5 de abril de 2022
Logotipo de Eva Commerce

Respuesta de Eva Commerce

That's wonderful! We're so happy to know that Alex was able to make a difference in your day and your business by making the platform as easy as possible to understand and use. Please continue to reach out whenever you need a hand!

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