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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Fruit was sent out Thursday and didn’t arrive till Monday despite paying £12 for next day delivery! Fruit arrived mouldy, green mould with spores of dust flying off it and I have copd! What wasn’t mou... Ver más

Valorada con 1 estrellas sobre 5

Horrendous, placed order for a birthday present, been over a week and I’ve tried to contact them multiple times but they do not reply. Wish I never ordered and will be looking to get money back th... Ver más

Valorada con 1 estrellas sobre 5

fruit arrived 3 weeks late, 1 week late for birthday, and the star fruit and dragon fruit were very small. Chasing the order, by emailing the company had no response, after multiple times, only ever... Ver más

Valorada con 5 estrellas sobre 5

We ordered a trial selection box just to see what it was like. It arrived within 24 hours of the order and we got some really delicious fruits! It was a lot of fun trying them all with our daughter an... Ver más

2,3

Malo

TrustScore: 2.5 sobre 5

631 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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2,3

Todas las opiniones

(631)

43 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Exotic fruits

Great value for money especially if you are after exotic fruits which can be very pricey.

27 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Good luck with your order...

TL;DR: terrible delivery, they don't take any responsibility, they lie, they refuse to refund and I had to get my bank involved to get my money back.

I checked the T&Cs, found out they do next-day delivery, so I was happy to create an order. It was dispatched the next day and I found out it was sent via economy 2-5 day service.

It arrived a week later, rotten and mouldy. No hard feelings, these things can happen. So I contacted customer service, informing them, requesting refund.

What I expected: apology + refund

What I got: "you live too far, the delivery takes longer, if you want any money back, send us a picture"

Sure, they've got that picture thing in the T&Cs, however - they screwed-up, the fruit was a week in transit and they just could have taken the damn responsibility.

I was told they need the picture for their suppliers and the courier, which was nonsense. It was the sellers fault, obviously.

When I provided the pictures, they somehow didn't see the mould and refused to refund. Again, I was reminded that I live too far and T&Cs say the delivery to Scotland is 2-5 days (not true).

Got my money back via my bank.

9 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Impressive customer care.

Impressive customer care.
I had a problem with my order. I emailed around 7pm and expected I’d hear back in a few days, but to my surprise I got a text a couple of hours later from their delivery company saying they’d deliver tomorrow! The next afternoon I had a replacement order - very fresh, perfectly ripe, pre-prepared durian. I am incredibly impressed - they have earned my repeat custom.

30 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

We ordered a trial selection box just…

We ordered a trial selection box just to see what it was like. It arrived within 24 hours of the order and we got some really delicious fruits! It was a lot of fun trying them all with our daughter and learning about them. We'll definitely be ordering again (and we have some new faves of a yellow dragon fruit and juju-bee which we'd never had before).

3 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

the worst online experience ever

the worst online experience ever, placed order 1 week ago, no delivery infomation, no futher email apart from the order confirmation, called twice to the customer service, no one can give me an direct answer, keep

4 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst exotic company I’ve ever ordered…

Absolute worst exotic fruit company I’ve ever ordered from. I spent £80 and everything in the box was spoilt. I had to throw the entire box away. When I reached out to them with pictures they said it’s just mould it should be fine on the inside and refused to refund me.

10 de junio de 2024
Opinión espontánea

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