Express Repair Opiniones 220

The worst company ever!!!!! Technicial came by, didn't even open our dryer! Said that we need a part! We paid over $250 for the service + part. We were supposed to paid $200 more for the part to replace!
Turned out we didn't even need that part and the issue was with the wire that got disconnected!
Now we have part that we don't need plus we paid for the horrible service!!!! NO MONEY REFUNDED!
Customer support is NOT helpful at all! They keep telling us that iut's our falt! No way to contact the owner, nothing! I can't even leave review on Facebook! This tells a lot about their business!!!!!
WE ALMOST PAID OVER $400 TO THIS AWFUL COMPANY!!!

A V O I D !!!!!!!!!!!!!

I WITH I COULD LEAVE 0 STARTS!!!!!!

I wish I read these reviews before I booked an appointment as they tell an exact story to my experience. Booking the appointment was not hard and the diagnostics were correct on the dishwasher repair. The tech made a follow up call for 3 days later an had confirmed he had the part in stock. Well 2 hours before the appointment he called and said he didn't have the part and would have to reschedule for the following week.
Eventually after he finished the repair, the heating element in the dishwasher now does not work and they are not accepting any responsibility for the issue. It worked before and now it doesn't. Have asked the tech to call now twice and he as ghosted and not called back. DO NOT USE THIS COMPANY

If I could give this company 0 out of 5 stars, I would. We are so disappointed and frustrated with the lack of customer service from the management team at the North York office. We called to have our LG dishwasher repaired, specifically the motor needed to be replaced. The tech came and repaired the dishwasher and when we went to run our first load, it flooded our kitchen and completely ruined the wood on the side of the dishwasher beyond repair. When we called to get tech back in to have a look at why it was now flooding, they said he was not available due to an injury and had no one else they could send. 10 days later, they sent the tech back and he admitted to putting the new motor into an existing rusty part that contributed to the flood. He did not make us aware that there were rusted parts when he first installed the motor. We have been trying to reach the manager Michelle for 2 weeks. Every time we call the receptionist says she only works 1-3pm and she’s in a meeting every single time we call. We have left multiple messages and Michelle is never there or in a meeting and has never once called us back in over 2 weeks. Now we are out $450 and we have to buy a completely new dishwasher. Totally unimpressed and completely upset that the manager will not call us back. DO NOT use this company for your appliance repairs, they will rip you off and dodge your calls.

Stay away from this company!Use any other!Nothing but negative experiences!

[FRAUD ALERT] Do not use this company - they came to repair our dishwasher at the beginning of Dec 2021 and it failed to work (but they charged us for the service).
We put a deposit down for another part and for a period of two months called in requesting an update - which we never got "the part has shipped".
Finally they came with the "new part" and installed it and the dishwasher still didn't work. Due to the horrid customer service (they NEVER called us back) we decided to go with another company who looked at dishwasher - confirming our new part was never installed. In fast the old one was still in the dishwasher and we discovered they kept our new part.
We informed them our dishwasher still isn't working and they've not called us back - today however they called in to request payment for the service performed.
We have reported all charges to our credit card company disputing the company's reliability.
We have also been told by the new company that this kind of fraud is very common. Eyes open people.
p.s. I would give this company a ZERO if this platform allowed it.

The technician was fine however when the part was ordered it did not come and after two weeks he called to say it was lost. Calling the main office They made several promises to call me back but never did. I cancelled the repair and they charged me for the shipping of a part that never came. The good technician should find better company to work with.

I wish I could give 1 star. A guy came to my house (BTW, without wearing a mask in Covid times) he listened to my fridge and told me that the engine sounds good (I know, I hear it every day) and that it could be a gas leak or a faulty compressor. He didn't know the cause of the problem but He was clear on the price of the repair: 1500 or 2000 dollars. "You better buy a new fridge", He said. For that big piece of advice I had to pay $100 (89 + tax), are you kidding me? He just came with an screwdriver, didn't perform any test, just came to tell me to buy a new fridge. I called the company and again, more blah, blah, blah. The least they can do is to give me my money back, they charged me 100 bucks for nothing.
*** UPDATE ***
After one week, no one from the Company has contacted me. I was told over the phone that they will pass my complaint to a manager and will get back to me. Noting, they just stole my money.

DO NOT USE EXPRESS REPAIR!!! TERRIBLE SERVICE!!! NO EXPLANATION!! LEFT ME WITH A BILL AND A BROKEN APPLIANCE!!!

I had a horrendous experience with express repair. What started off good quickly turned bad and I am left with a fridge that doesn't work and a nearly $300 bill without warranty.

The service man, although nice, charged me 3x for a part that I later realized I could have gotten on amazon. Did not tell me that there would be no warranty for a part, "fixed" my fridge that started smoking an hour after he left and then came back to tell me that there is nothing that he could do.

When I called for a refund the woman I dealt with said she could only give me partial in "good faith" and that a no warranty or refund was there policy and on my statement. HOWEVER this was not explained to me until after I paid... yeah really convenient. As a customer service based business I am shocked that I can't get a full refund.

DO NOT USE THEM. They did not explain anything properly, and charged me at least 3x what they should have.

HORRIBLE, AWEFUL, TERRIBLE SERVICE, TERRIBLE POLICY

Left me with a broken fridge, a $300 dollar bill, and now I have to spend even more money to get a new fridge. DONT EVER USE THIS SERVICE

TERRIBLE CUSTOMER SERVICE! Once they have your money, good luck getting any response at all! I had a question about my invoice and instead of calling me back, they cancelled the order and charged restocking fees so I ended up paying almost $300 for NOTHING even after I repeatedly called and said I did NOT want to cancel the service call, and BEGGED to have someone call me back! Never happened, instead had a conversation with their manager now more than 2 months later when she tried to tell me I said cancel the service a month ago! No, I called and told them I *needed* it done urgently! I haven't had a way to do laundry for more than 2 months now and I can't afford to get my machine serviced because they STOLE my money! Now she's trying to get me to pay more to complete the service! AWFUL, STAY AWAY FROM THIS COMPANY, THEY ARE CROOKS!

Max from Express Repair is an excellent technician. I cannot say anything bad about him. He is a problem solver and is kind, polite, and helpful. Be sure to request him if you use this company.

This is the first review I have EVER been compelled to write.

Our fridge was frosting up. The repairman, Vitali, said he would have to go home for a new Defrost Kit and come back next day. He did, and charged us just under $500 for the repairs and gave us a 45 day warranty on the work. Five days later the fridge frosted up again. I called the repairman who said I would have to pay $1,000 for more parts and I said I wanted to rely on the “Warranty” and replace the unit he had installed. He refused, saying that repair worked 95% of the time, but then said it was NOT a defrost unit he installed but a ‘Repair Unit’. Michelle, the accountant/manager (depending on the day you call) confirmed that the warranty did no give me any coverage so I told her I was forced to buy a new fridge. After much back and forth, she agreed to refund me the $89 visit charge.
Then the fun started. That was early November. When the refund didn’t arrive I phone back... “you didn’t fill out the form” – the form I wasn’t given, or asked to sign. So I got the form. “You’ll be refunded this Friday”
Two weeks later – no refund. “You’ll be refunded this Friday” Two weeks later – no refund, “You’ll be refunded this Friday. This went on and on and on. Then they said, contrary to previous statements, “Only the manager, Igor completes the refunds and he’ll do it this weekend”.
Nothing for two more weeks. Then I was told Igor is the Owner and only he, can process the refunds.
I kept records of all my phone call and discussions and I got the impression that the ladies in the office did not realize that they were working for a scammer – I hope not.

I will be filing a formal complaint with BB Bureau and doing my best to alert future would be victims about this company.

DO NOT USE THIS COMPANY!!
Wish I had read the other reviews before calling.

Our 2.2 cu ft washer failed on October 31. Google listed them first. I called, and they sent a tech out November 2.
Without opening it up, he said the machine's drum support was broken and could not be fixed.
Offered to sell us a used washer/dryer set for $1100.
FIRST RED FLAG: "This can be a cash sale - no tax - you can trust us - you don't need a receipt"
I agreed to the purchase, but only with a receipt and I paid the tax. (They still charged $113 for the "service call")
They were delivered and installed on November 8. I was told there was a 21-day warranty for repairs.
At first, they worked fine. We soon found out the dryer would not heat up if we used “timed” dry. On “normal” dry, it would heat up, but the machine will not stop on its own.
On November 28, the washing machine failed with an F06 code. I called and they verified it was within the 21-day warranty. I told them both washer and dryer needed repairs.
A repairman came on Tuesday November 30. Without opening either one up, he said he would need to order parts for both, and would return another day.
Booked another appointment for Thursday, December 9 between 10am-12pm, no one ever showed up. Called after 12, was told my appointment was scheduled between 12-2pm. Called again after 2, was told they would look into it. No callback. Called again after 4, still no update. Finally they called to cancel the appointment, saying the employee was "ill". I asked why it took so long to find that out, they told me I was that tech's "only appointment for that day". When I angrily demanded to know why I was given a 12-2 appointment, they told me not to raise my voice at them. At that point I demanded a refund which they refused. No apology for missing my appointment.
Since I used up all my days off from work for these "appointments", they offered me another between 7:00 PM to 8:00 PM, December 13.
Repairman showed up, after working on the washer, he claimed he replaced the motor and a circuitboard, but did not fix the dryer. He said he needed to order parts for it, and would return (he claimed he was not informed the dryer needed parts as well). He showed me the F06 code was now gone.
Tried the washing machine for the first time on Saturday December 18. The washing machine would not spin dry. The clothes stayed soaked.
Called again. They would not send a repair tech out "until the parts for the dryer arrived".
Called between Christmas and New Year's, was told "parts were on back order due to the holidays".
At that point I gave up. We had been without at-home laundry for 2 months. Since we had saved our original dryer, I purchased a new washer ($1200). Threw out the defective washer and dryer.
They called on Jan 3 to inform me "the parts should arrive shortly and they can now book another appointment". I told them I no longer trusted their company and threw out their garbage machines. They told me "we will update our records". No apologies, no attempts to make it right. I hung up on her.

had a fridge break down called and was told an appointment time than someone from their comany calls and cancels the appoint next thing i know one of their customer service reps calls says i canceled and send a bill be care with this people

My washing machine was leaking, I called Express Repair and they sent a guy to look at it a few days later. He told me a clamp on the hose was not working and charged me almost $400 to fix it, then it was still leaking and told me that the issue he fixed resolved the issue, and this is now a new issue. He came back in a few days and charged me only the service call that time. The leak was still happening, and there was water all over my basement floor, and now it's been over 2 weeks that I haven't been able to do laundry. He said he would order the part which he originally had difficulty finding. I waited two weeks to hear from him and nothing, I bought a new washer, only to have him leave me a message 3 days after receiving my new washer, that the part has arrived. I left him a message and he never responded. Moral of the story, I paid $500 in repairs, to only have to buy a new washing machine. Terrible service, I would never recommend this company to anyone!

STAY AWAY from this so called company. You will have to call this place more than a dozen times to resolve an issue, and if they promise to give you a refund back, good luck, you will have to wait weeks after weeks, and have to call them again so many times. They will always have dumb excuses like "the accountant wasn't in that day" and later on "the owner wasn't in that day to approve", etc. They would not call you back if there's a delay or to resolve the issue, YOU will have to chase them down. Wasted a lot of time with this so called company, and so called manager Michelle. My dishwasher busted after 1 week since the repair, and it took them weeks to decide to refund $89 (manager explained that's the most they could do) out of the $255 I paid just for the cleaning/maintenance (since my dishwasher did not drain), and I was told to buy a new control board of almost $500. Yikes, I decided to buy a new dishwasher instead. I never experienced this HORRIBLE service & communication before from a "company". Still have yet to receive the refund in my account yet. 😕

HORRIBLE SERVICE!
Couldn't fix my machine after 3 visits!
Would not return calls or give a full credit
Two weeks and counting!!!

STAY AWAY FROM THIS COMPANY
Customer service is AWFUL

BEWARE OF THE VULTURES!!
This company is a complete scam which is surprisingly still operating "under the law". I used their services a few times and although their performance was very very poor, I decided to give them a chance until I realized their main objective is not to make money from appliance repairs, but to rip-off and harass customers in order to double their profit. They work in partnership with another scammer going by the name of Jenni Padfield from NRC, intimidating customers and threatening to report them with the Credit Bureau even when fees are already paid (they do that in hope customer will pay them again). Express Repair purposely "forgets" to send you the service invoice and then reports you to collectors right after the service with no warning. Then Jenni Padfield or whatever her real name is, starts calling you on your personal phone with a very intimidating and rude tone, giving you only a couple of hours to directly pay her the supposed debt. She does not consider any proof of payment you may have and insist you should give her your money. Then when you call Express Repair back for an explanation they also treat you very rudely saying is your problem and not theirs and is clear they are very familiar with the issue, giving away the whole scam. It comes to no surprise they refuse to help you and suggest you should pay Jenni your fees in order not to get in trouble... I have no doubt this two entities are working together (if they really are two separate entities as I actually believe this is all Express Repair alone, just trying to get more money out of people).
After all fees where clarified and double paid to Express Repair, they still refused to provide an invoice certifying the payment. At no point they ever offered an apology and said the owner Igor was going to call me, but he never did. So on top of everything their customer services is beyond horrible.
Do not use them, companies like this one, must be reported to authorities for the many irregularities they practice!!

DO NOT USE THIS COMPANY. The Better Business Bureau has given them an "F" Rating with 44 complaints in the past 3 years.
They are not authorized to service any of the brands listed on their website which explains the volume of customer issues. Please check manufacturers websites for authorized service providers for your appliance. They were very quick to respond to my request but when I asked the Tech for detailed info on parts that are required for the repair I was told I should fix the appliance myself and he is not providing that information. I paid for the service call but unfortunately they are now claiming this was not paid and I owe them for parts re-stocking even though the service was cancelled. I am being threatened now with collections for a service that was not rendered. After reading many of the reviews this is a common theme and practice with this company.

THIS COMPANY IS A SCAM!! The tech took one look at our dryer and said he couldn’t even touch it because he wasn’t certified to fix gas dryers which was not told to us before hand. When we called to figure something out the company sent us straight to collections despite many follow ups and would not return our emails. This company has no professionalism. Wish I had read the reviews before calling them.

About 7 weeks ago my handle from washing machine broke and I could not open the front door. I call the company named express repair service and after few days technician came and diagnosed the problem: handle is broken . Paid in advance 175 $ for 15 min . The part is cost about 8 cad $ but is come from US . After 7 weeks and many phone calls finally arrived the part and the technician installed ( 15 min ) and pay the balance to 330 $ . Not trust anymore this company, my review is zero for this company.