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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Just taken a delivery of the alarm clock camera last week. Very impressed with the camera and the service of eyetech. A few minor problems setting up which their support team talked me through. Thank... Ver más

Valorada con 5 estrellas sobre 5

I've had to call Eyetek on a couple of occasions where I've had device connection issues. Their response and assistance has been 1st class! They talked me through the process and due to an issue wit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service from Eyetek as usual. A fault developed with one item which I was asked to return, and a replacement was supplied without quibble nor delay. Website well designed and easy to na... Ver más

Valorada con 5 estrellas sobre 5

I rang Eyetek to help with the camera issue. Jordan was really helpful, even sending me a video to help get the problem sorted. Brilliant job and would definitely recommend them. Many thanks once agai... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de equipos de seguridad

Información proporcionada por diversas fuentes externas

Eyetek Surveillance was established in 1995 after the proprietor Phil Stevens an ex electronics technician, in the Royal Navy, decided he wanted to utilize the skills and knowledge gained during military service working in both intelligence and electronic engineering. As well as selling a wide range of devices we also manufacture and supply equipment to many detective and government agencies throughout the world, as well as dealing with the private individual on a one to one basis. If a customer has a particular requirement we can custom manufacture one off items to order. please feel free to contact us about this. What sets us apart from many other companies in the same line of business is that we pride ourselves on giving friendly free advice and working with the customer to try to find a cost effective solution to an often complex and distressing situation, we will always try to advise on the best course of action even if this results in us not making a sale as we have found to our benefit that recommendations from past clients are an extremely valuable asset.


Información de contacto

4,1

Muy bueno

TrustScore: 4 sobre 5

323 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,1

Todas las opiniones

(323)

6 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Audio surveillance

As this product is voice activated, its not useful if installed near a TV or radio. The SD card is taken up with the TV and radio the cost of this product is not worth the money under these condition's

12 de septiembre de 2019
Opinión espontánea
Logotipo de Eyetek Surveillance

Respuesta de Eyetek Surveillance

Dear Lynne
I am sorry that you are not happy with the product, you would have the same problem with any voice activated device when positioned near a TV or radio.
Regards
Phil Stevens

Valorada con 5 estrellas sobre 5

As always

As always, the phone is answered enquiries are dealt with quickly which is why i keep coming back

28 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

After dealing with Eyetek for a number…

After dealing with Eyetek for a number of years, they have always been excellent to deal with, Mandy and the support team are very helpful and patient, with a wealth of knowledge about the products they sell. If you need something that works, phone these guys.

24 de agosto de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great service

Great service. They bent over backward to try and get my product delivered from the UK on Friday, late afternoon, to arrive in Greece on Monday. They did it! The product arrived on Monday morning. Can't beat that!!!

6 de agosto de 2019
Opinión espontánea
Valorada con 2 estrellas sobre 5

I’m so disappointed

I’m so disappointed. Bought alarm clock and is temperamental. IR doesn’t schedule. Have to reset often to be able to record. Bought GSM long life with extended microphone and as irregular patterns especially with voice activated mode. Bought the GSM plug adapter at around £180 and was even more dissapointed. The voice activation just bombarded me with messages every 5 seconds and was unable to get in touch with device to deactivate because so busy sending messages and wouldn’t respond.

3 de agosto de 2019
Opinión espontánea
Logotipo de Eyetek Surveillance

Respuesta de Eyetek Surveillance

Dear Peter
I am sorry you feel this way as we have never had any problems with any of these 3 devices in the past and we have been selling them for a number of years now.
As soon as were notified you were experiencing problems with the products we did offer to exchange them or refund you straight away as our objective is to have happy returning customers.
I hope you are happy with our service and our speedy response to any problems you had and please accept my apologies for any inconvenience caused.

Regards

Phil Stevens

Valorada con 5 estrellas sobre 5

Purchased an item from Eyetek which i…

Purchased an item from Eyetek which i thought became faulty some 4 months later. Contacted this companies after sales dept, who asked me to return it to them for examination, This i did and with 24 hours of receiving it they contacted me to confirm that the fault had been fixed !! I was inserting the sim the wrong way around ! I felt silly of course but they could not have been nicer. Returned the unit to me the very next day with a smile and their best wishes. This business deserves to be rated 5 star.

4 de julio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

I purchased a clock as I was wary of my…

I purchased a clock as I was wary of my mother's carers. I put it in the kitchen so it is not invading mother's privacy. It is an excellent product, works brilliantly and has given me peace of mind. It was easy to assemble and use.
I ordered it one day and it arrived just a few days later, much quicker than I had anticipated.
Brilliant service and equipment.

3 de julio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

needed help and advice

bought wrong product in beginning which didn't suit our needs. Rang customer service which is excellent, gave great advice and sent me different type of camera as soon as they had received original one back. Very helpful staff

30 de junio de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

We have been very pleased

We have been very pleased. Lots of help and a speedy refund after exchanging a unit with was faulty. Equipment now working and would use again, thank you for your help.

29 de junio de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service from Eyetek as usual

Excellent service from Eyetek as usual. A fault developed with one item which I was asked to return, and a replacement was supplied without quibble nor delay.

Website well designed and easy to navigate and lists a wide range of surveillance gadgets for almost any situation.

I shall use again and highly recommend.

5 de abril de 2019
Opinión espontánea

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