Mattress great. Delivery not so great. I paid extra for 2man delivery to room of choice, unpack & clear away packaging. Instead I got home to a large box delivered & left by one man. Having n... Ver más
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Consulta las opiniones de los clientes
Easy ordering for Eze mattress! Keeping us informed at every stage from purchase to delivery. Giving the option of removing old mattress and placing new one in bedroom. Product looks good although w... Ver más
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Two good guys brought in new boxed mattress, removed packaging and placed on bed , all packaging removed along with the old mattress. Fifteen minutes no damage no mess , excellent service .
La empresa ha respondido
I'm a Landlord so I have no experience of the product itself however I found the service and delivery very good. For me it was important that the mattresses were delivered on time and the old ones tak... Ver más
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Información sobre la empresa
Escrito por la empresa
Transform your sleep with our award-winning hybrid mattresses, voted Which? Best Buy Mattress for four consecutive years. Our hybrid mattresses, also known as combination mattresses, combine the benefits of memory foam, pocket springs, and gel infusion for the ultimate night’s sleep - perfect for all types of sleepers. We offer four types of mattresses that can suit every type of sleeper, no matter your budget. Our eze hybrid max mattress is medium tenson mattress and features two memory foam layers and 2000 pocket springs. It’s the best choice for those who prefer the best levels of support and pressure relief for uninterrupted sleep. Our eze hybrid ultra mattress is best for those who would like a softer mattress, while still delivering support and breathability. It features four levels of memory foam but has 800 pocket springs instead. For those who want a gel-infused memory foam mattress, you can’t go wrong with our Cooleze™ range. Our Cooleze hybrid deluxe mattress provides medium firmness, 1000 pocket springs, a memory foam layer, and a gel-infused memory foam layer for superior temperature regulation. Finally, our most affordable mattress, the Cooleze Hybrid Original, has 600 pocket springs with the same layers as our hybrid deluxe. 10 year guarantee. Free next day UK Delivery or 5-7 days with mattress disposal service. Free 14 day returns. Pay monthly with Dividebuy 0% Finance. No Credit Check. Buy now pay later with Klarna.
Awarded Which? Best Buy Pocket Sprung Mattress 2024 & 2025
Escrito por la empresa
- The eze™ Hybrid Ultra mattress has been awarded as the Bestselling Pocket Sprung Mattress by Which? Best Buy, April 2024 & 2025. Here is what Which? had to say; "A Top-class Mattress, It’s not often we find bold claims that actually stand up in our tests, but the eze™ Hybrid Ultra is supportive, durable and breathable, which means you’re onto a winner for a decent night’s sleep with this mattress. It’s one of our highest scoring Best Buy pocket sprung mattresses".
- Cooleze™ Hybrid Original Mattress
- A Which? Great Value Mattress June 2025- Here is what Which? had to say; "If you’re after a mattress that’s cool to lie on and breathable, then this is worth a look. It’s supportive, long-lasting and won’t sag or soften" -Good overall body support -Feels cool to lie on -Breathable -Excellent durability
10 Year Guarantee
All eze™ Mattresses come with a 10-year warranty as standard, so you’re guaranteed to get a decade of great sleep. This warranty is valid from the date that you receive your new eze™ Mattress and is valid for the first 10 years of use. See website for details.
Información de contacto
HEAD OFFICE MOORHEAD HOUSE MOORHEAD WAY BRAMLEY, S66 1YY, ROTHERHAM, Reino Unido
- 03303112133
- info@ezemattress.com
- ezemattress.com
Summer Sale
4,7
Excelente
277 opiniones
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Delivery issues
Mattress arrived on Saturday as arranged, very comfortable. The only reason for reducing number of stars is the lack of communication between Eze and BJS the delivery company. The delivery person was about to leave when I realised they had left the unopened box, Although the person was very polite he took a lot of convincing that I had paid the £50 VIP delivery, eventually he went back to the van, I thought he was about to drive off but he eventually returned and completed the job. Shame great mattress, stressful delivery
23 de agosto de 2025
Opinión espontánea
Respuesta de eze Mattress
Hello Robert,
Thank you for taking the time to leave your feedback.
We are pleased to hear you are enjoying your mattress. We are however disappointed to hear that BJS Home Delivery did not provide the high level of service we expect from our courier partner.
This must have been an error on their side as we instructed them to carry out this service. As a result of your trustpilot review, we have escalated this to our courier for them to improve their service.
Should you have any further comments we can pass on to our courier, please do email us.
Thank you for shopping with us.
eze™ Mattress Team.
Very comfortable mattress.
The mattress is as described and very comfortable. Delivery worked well. My only problem was the fact that it appeared in the mattress care instructions that it is not advisable to use a hot water bottle with the mattress. I understand this is not the case and it is just not advisable to use an electric blanket.
15 de agosto de 2025
Respuesta de eze Mattress
Hello Jenny,
Thank you for taking the time to leave us your feedback based on ordering with us online.
We are very happy to hear you are enjoying your mattress and finding it comfortable and had a good delivery.
We have emailed you explaining that you can use a hot water bottle on our Cooleze™ Mattresses. Again, we are very sorry for the error on our care guide, thank you for bringing this to our attention.
Thank you for shopping with us.
eze™ Mattress Team.
Wonderfully comfortable mattress!
Wonderfully comfortable mattress, fast delivery and great value!
11 de agosto de 2025
Respuesta de eze Mattress
Hello Michael,
Thank you for taking the time to leave us a 5* review based on your experience ordering with us.
We're delighted to read your feedback on how comfortable you are finding the mattress and that you found us good value for money.
Thank you for shopping with us online.
eze™ Mattress Team.
Mattress itself is great
Mattress itself is great.
Delivery was a bit of a nightmare.
Next day delivery took almost a week to arrive.
Staff at Eze were excellent in trying to assist, and called and emailed regularly, but dx delivery made various errors which resulted in several last minute delays.
Mattress eventually arrived after 6 days in a damaged box with the mattress hanging out of the bottom. Fortunately not damaged.
Like I say, great mattress but I ended up having to stay home Monday-Fri waiting on the delivery wasting a week’s holiday.
28 de julio de 2025
Respuesta de eze Mattress
Hello Lorna,
Thank you for taking the time to leave us your feedback. We are happy to read you are enjoying your new mattress.
We are very sorry there was a delay with your order being delivered by our courier, thank you for acknowledging that our customer service team did our best to help you with your delivery.
Thank you very much for shopping with us.
eze™ Mattress Team.
Respuesta de eze Mattress
Hello Oliver,
Thank you for taking the time to leave us a 5* review.
We're very happy to hear you are enjoying your mattress!!
Thank you very much for shopping with us online.
eze™ Mattress Team.
Brought on line without trying it but…
Brought on line without trying it but it is very comfortable to two different weight adults who want different things from A Mattress. Arrived on time is a great box with wheels and a handle.
1 de agosto de 2025
Respuesta de eze Mattress
Hello Debbie,
Thank you for taking the time to leave us a 5* review based on your experience shopping with us online.
We're very happy to hear you are enjoying your mattress and the both of you are finding it comfortable.
Thank you very much for shopping with us.
eze™ Mattress Team.
Respuesta de eze Mattress
Hello John,
Thank you for taking the time to leave us a 5* review based on your experience shopping with us online.
We're very happy to read you are finding your mattress comfortable and it arrived quickly.
eze™ Mattress Team.
Which best buy
Which best buy, so bought it after reading the review.
Delivered next day and we love it. Super comfortable with great support
2 de julio de 2025
Respuesta de eze Mattress
Hello Robert,
Thank you for taking the time to leave us a positive 5* review.
We're delighted to read your feedback and that you bought from us based off the Which? recommendation.
We're very happy you are finding the mattress comfortable and supportive.
Thank you for shopping with us online.
eze™ Mattress Team.
No problems!
1 de julio de 2025
Respuesta de eze Mattress
Hello Maureen,
Thank you for taking the time to leave us a positive review. We're glad to hear you had no problems ordering with us online. We hope you are enjoying your new eze™ Mattress.
Thank you for shopping with us.
eze™ Mattress Team.
good service and a perfect mattriss
30 de junio de 2025
Respuesta de eze Mattress
Hello Derek,
Thank you for taking the time to leave us a positive 5* star review.
We're very happy to read you had a good service whilst ordering with us and that you are finding your new eze™ Mattress perfect.
We hope you recommend us to your family and friends.
Thank you for shopping with us online.
eze™ Mattress Team.
Customer service
Customer service, it's so helpful. El mattress is amazing. Thank you very much.
15 de julio de 2025
Respuesta de eze Mattress
Hello Vytautas,
Thank you for taking the time to leave us a positive 5* review.
We're very happy to read your feedback on your experience with our customer service team. We're happy to hear you think your new eze™ Mattress is amazing.
Thank you for ordering with us online.
eze™ Mattress Team.
Excellent service
Excellent service. Mattress was delivered on time & the operatives carried it upstairs & unpacked very quickly. The old unit was removed on their departure.
The mattress itself is very comfortable & seems to be very well put together.
As far as longevity is concerned only time will tell.
In conclusion on the occasions I have contacted them their Customer Service has been second to none.
Would definitely recommend this mattress to family & friends.
27 de junio de 2025
Respuesta de eze Mattress
Hello Steve,
Thank you for taking the time to leave us a 5* review based on your experience ordering with us.
We're delighted to read your feedback on our customer service and our delivery team. It's great to hear you are finding your new mattress comfortable and that you would recommend us to family and friends.
Thank you for shopping with us online.
eze™ Mattress Team.
how to choseI chose the particular eze king size…
I chose the particular eze king size mattress afterreading a 'which' review of mattresss
14 de julio de 2025
Respuesta de eze Mattress
Hello Lee,
Thank you for taking the time to leave us a 5* review based on your experience ordering with us online.
We're very happy to read your feedback and that you shopped with us based off reading the Which? review.
We hope you are enjoying your mattress so far!
Thank you for shopping with us.
eze™ Mattress Team.
Your on-line service is excellent
The staff member who I dealt with, 'Ren, was patient, polite, knowledgeable, and very helpful. Also she has a clear voice.
The mattress arrived at the exact time and date agreed.
27 de junio de 2025
Respuesta de eze Mattress
Hello Ken,
Thank you for taking the time to leave us a 5* review based on your experience ordering with us online.
We're delighted to read your feedback on our customer service we will be communicating this to our team member. We are happy to hear you received your mattress within the agreed time.
We hope you are enjoying your mattress so far!
Thank you for shopping with us.
eze™ Mattress Team.
Mattress just left outside my front…
Mattress just left outside my front door. Mattress very comfortable in the middle but very soft at the edges. Cooleze part works well.
23 de junio de 2025
Respuesta de eze Mattress
Hello Catherine,
Thank you for taking the time to leave us a positive review.
We're happy to read you are enjoying your Cooleze™ Hybrid Deluxe Mattress. Our next day delivery service is doorstep delivery only. We do have alternative delivery options at checkout for room of choice options.
Thank you for ordering with us online.
eze™ Mattress Team.
Respuesta de eze Mattress
Hello Robert,
Thank you for taking the time to leave us a positive review.
We're happy to read you had a good delivery, we hope you are enjoying sleeping on your new eze™ Mattress.
Thank you for ordering with us online.
eze™ Mattress Team.
Excellent from start to finish
From placing the order to taking delivery, it couldn’t have gone better. Easy to use website and the staff were pleasant and professional throughout. The mattress seems great so far.
8 de julio de 2025
Respuesta de eze Mattress
Hello Graham,
Thank you for taking the time to leave us a 5* review based on your experience ordering with us online.
We're very happy to read you found our website easy to order from and received a pleasant experience from our customer service team. It's great you hear you are enjoying your mattress so far!
Thank you for shopping with us.
eze™ Mattress Team.
Incredible customer service and rapid…
Incredible customer service and rapid response to order. Ordered at 3pm and received the following morning.
7 de julio de 2025
Respuesta de eze Mattress
Hello Ryan,
Thank you for taking the time to leave us a 5* review based on your experience ordering with us.
We're delighted to read your feedback on our customer service and how quickly you received delivery.
We hope you are enjoying your mattress and sleeping well.
Thank you for shopping with us online.
eze™ Mattress Team.
Respuesta de eze Mattress
Hello Alan,
Thank you for taking the time to leave us a 5* review based on your experience ordering with us online.
We're delighted to read you received quick delivery and that you are happy with your new mattress.
Thank you for shopping with us.
eze™ Mattress Team.
Wow!
Wow! From order to delivery in less than 24 hours. Virtually impossible to beat .
Not only this but extremely good value. Our last mattress cost more than the new one and that was over 10 years ago.
The mattress is very deep and comfortable. Only "breaking in" at present so expect the latter to improve over the next few weeks.
Highly recommended. Amen to Which's review.
30 de junio de 2025
Respuesta de eze Mattress
Hello Tony,
Thank you for taking the time to leave us an amazing 5* review based on your experience ordering with us.
We're delighted to read your review on how quick you received your delivery and that you found our mattresses great value. It's lovely to hear your mattress is settling and you're finding it nice and comfortable. We hope you recommend us to all of your family and friends!
Thank you very much for shopping with us online.
eze™ Mattress Team.
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