Exquisite and beautifully made bag. Pebbled leather is just phenomenal (would love more in this leather especially Tan and Chocolate Brown). Great size of mini bag (Town & Country Clutch Mini Bag) fit... Ver más
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A truly lovely piece. The Mahogany is particularly beautiful — deep, rich and wonderfully understated, with a warmth that sets it apart from an ordinary brown. The leather and finish are superb, and t... Ver más
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My order was a beautiful wool Blazer & skirt the latest in a few of the best online orders from Fairfax & Favor The items are absolutely gorgeous & will match perfectly with my lovely brown Regina... Ver más
La empresa ha respondido
These are absolutely beautifully made boots but unfortunately do not fit my rather sturdy ankles so I’ve had to return them. Would you consider making these in a more generous fit!?
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Información sobre la empresa
- Zapatería
- también en la categoría
- Tienda de bolsos de mano
- Tienda de ropa
Escrito por la empresa
British Luxury Footwear & Accessories. Free Worldwide Delivery* and 60-Day Free Returns*.
Información de contacto
Narford Hall, Narford, PE32 1JA, King's Lynn, Reino Unido
- info@fairfaxandfavor.com
- fairfaxandfavor.co.uk
4,6
Excelente
2 mil opiniones
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My new Alexandra Trainers…
Purchased my new Alexandra Trainers last month and they are just gorgeous! So comfortable and fit like lovely soft gloves. : ) In addition to that they are incredibly stylish and smart. They go with everything. So today's 'summer sale' couldn't resist and have ordered the plain white trainers as well. Signed up to all the company offers etc. and have entered two competitions! Love this company and their products. AI help desk was 100% helpful and efficient. Thank you F&F def my new fav company.
14 de julio de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Thanks so much for your wonderful review!
We're delighted to hear that you love your Alexandra Trainers and that our AI help desk was able to help.
We really appreciate your support and wish you the best of luck in the competitions.
Kind regards,
Heidi
Customer Care Team Manager
Fairfax & Favor
Brilliant service
Brilliant service
Excellent quality kit
Visited the Bakewell store recently, the assistant was amazing, really helpful and patient.
23 de julio de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Morning,
Thank you for your wonderful review. We’re delighted to hear you enjoyed your visit to our Bakewell store and that our team provided such helpful and patient service. It's also fantastic to know you're pleased with the quality of your purchase.
We truly appreciate your kind words and look forward to welcoming you back again soon.
Best wishes,
Heidi
Customer Care Team Manager
Highly recommended!
I am absolutely thrilled with my experience shopping at Fairfax & Favor. The shipping to Croatia was completely free, incredibly fast, and very straightforward. The coats are absolutely stunning, and the quality of the material and craftsmanship is exceptional. It is a true pleasure to buy from a luxury brand that offers such seamless international service. Highly recommended!
31 de julio de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Morning,
Thank you so much for your wonderful review. We’re delighted to hear that your experience with us, from our free international shipping to Croatia through to the quality of your coats, exceeded your expectations.
It means a great deal to know you appreciate the craftsmanship and care that goes into our products, and we're thrilled that shopping with Fairfax & Favor was such a seamless experience.
Thank you for your recommendation, and we look forward to welcoming you back again soon.
Warm regards,
Heidi
Customer Care Team Manager
Excellent customer service
I purchased some vouchers for my friend's birthday and had no issues what so ever with that experience. Unfortunately, my friend misplaced the vouchers (from January 2026). I reached out to customer services and they were exceptional. They responded within a couple of hours with a replacement voucher, which my friend promptly spent!! Thanks so much to Hannah and the team.
31 de julio de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Morning,
Thank you so much for taking the time to share your experience.
We're delighted that Hannah was able to help quickly when the vouchers were misplaced. We understand how important special occasions are, so we're glad we could ensure your friend was able to enjoy their birthday gift without any fuss.
Your kind words will mean a great deal to Hannah and the wider team. Thank you again for your support, and we hope to welcome you both back to Fairfax & Favor soon.
Warm regards,
Heidi
Customer Care Team Manager
A Year of Planning, A Lifetime of Memories: Thank You, Fairfax & Favor ⭐
A truly exceptional experience at the Fairfax & Favor Shaftesbury store.
Having visited the store several times since it opened, it had become clear that some of the products were firmly on the wish list rather than within the budget. After quietly saving for over a year to create a special birthday surprise, a personal shopping appointment was arranged with the help of Sarah, who immediately understood exactly what was being planned.
From the moment we arrived, the experience exceeded all expectations. A beautifully prepared shopping area had been set up with a selection of Regina boots, Windsor handbags and complementary pieces tailored to the brief. The thoughtful touches, including Prosecco, chocolates and a birthday card, made the occasion feel genuinely special and personal.
What stood out most was the outstanding service. The team's product knowledge, professionalism, enthusiasm and patience were faultless throughout. Nothing felt scripted or forced; it was simply a group of people who clearly cared about creating a memorable experience for their customers.
The purchases may have stretched the original budget slightly, but by that point it genuinely didn't matter. The experience itself was worth every penny. The unexpected Forces discount was also a much-appreciated gesture.
The appointment marked the culmination of more than a year's planning and saving, and thanks to Sarah and the rest of the Shaftesbury team, it became a memory that will be treasured for years to come. A fantastic example of how exceptional customer service can transform a retail purchase into something truly special.
Thank you to everyone involved. Highly recommended.
25 de julio de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Thank you so much for your wonderful review.
We’re delighted to hear that Sarah and the Shaftesbury team made your personal shopping appointment such a memorable experience. Knowing this surprise was over a year in the making makes your kind words even more meaningful.
We'll be sure to share your lovely feedback with the team. Thank you for choosing Fairfax & Favor to be part of such a special celebration, and we hope to welcome you back again soon.
Warm regards,
Heidi
Customer Care Team Manager
Poor customer service
I have about 10 pairs of footwear from Fairfax and Favor. However I have a pair of jaguar Henley’s that I bought in 2022 and only wore them for the first time recently. After a few steps the plaited lace on one shoe broke at the back. Whist the staff at the Helmsley shop were really helpful and guided me to contact customer services from there it was really disappointing. I realise that the shoes are ‘time wise’ out of warranty but considering they are new and unworn, and my loyalty to the brand which could be seen from my account that they might have offered a repair as a gesture of goodwill. On the contrary they flat out refused saying they were out of the 18 month warranty even though they were clearly unworn. I will not be buying any more shoes again as a repair would have cost very little to them and shown them to be an excellent company.
29 de julio de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Dear Martine,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear how disappointed you are with your experience.
We truly value your loyalty to Fairfax & Favor and appreciate the support you have shown over the years. We completely understand why this situation has been frustrating.
Our warranty covers manufacturing faults for a maximum of 18 months from the date of purchase. As your Henley shoes were purchased in May 2022, they fall outside of this warranty period, which is why we were unfortunately unable to offer a repair or replacement on this occasion.
We hope you can appreciate that, while we always aim to support our customers wherever possible, we are unable to offer an indefinite warranty on our products. Applying our warranty consistently ensures we are fair to all of our customers.
We are sorry that this was not the outcome you were hoping for and regret that we have been unable to assist further.
Kind regards,
Heidi
Client Care Team Manager
Defective bag and customer services are…
Defective bag and customer services are completely unhelpful.
29 de julio de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Dear Sandra,
Thank you for taking the time to leave your feedback. I am truly sorry to hear that you found our customer care service unhelpful.
Having reviewed your correspondence, I can see that you have been in contact with our Customer Care team on several occasions, and we have responded promptly and professionally throughout. While we always aim to provide the best possible support and a fair resolution, I am sorry to hear that the outcome has not met your expectations.
Best wishes,
Heidi
Customer Care Team Manager
Fairfax & Favor
Perfect service
My wife as a huge fan of the company so I wanted to surprise her for our 25th wedding anniversary, she has had her eyes on a handbag for ages, and now was the perfect excuse. As previous buyers I have access to the app and loyalty program, so buying is super easy, I also have my blue light card attached to my account which gives me discount on all non sale items, adding this was easy, I provided evidence of my blue light card and Angy did the rest for me. The gift arrived by tracked delivery within 48 hours of purchase, very discreet packaging so my wife did not suspect anything. To say she was over the moon on our anniversary is an understatement, as always the item was beautifully wrapped, which is such a nice touch, the card I wrote was present so another nice touch, the bag looked outstanding, and will match her boots perfectly. I very happy Mrs Davies.
28 de julio de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Dear Scott
Thank you so much for taking the time to share your wonderful review.
Firstly, congratulations to you both on your 25th wedding anniversary! We're honoured that you chose Fairfax & Favor to be part of such a special occasion.
It's fantastic to hear that Angy was able to help with your Blue Light Card, that your order arrived quickly and discreetly, and that the gift made for such a memorable surprise. Knowing your wife was delighted with her new handbag and that it pairs perfectly with her boots really does make our day.
We hope she enjoys carrying it for many years to come, and we wish you both many more happy anniversaries.
Warmest wishes,
Heidi
Customer Care Team Manager
Fairfax & Favor
Fabulous customer service !!
I have visited the store in Stamford to have the personal shopper experience…
I have also ordered online, delivered by DPD which never arrived. Emailed Fairfax and Favour, they responded so quickly with a lovely message and a replacement order sent to me, the postage I paid was returned as store credit.
Fabulous products, the store was such a wonderful place to enjoy the afternoon, the customer care and service is excellent. Definitely recommend.
26 de julio de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Thank you so much for your wonderful review!
We're delighted to hear you had such a fantastic experience, both in our Stamford store and with our Customer Care team. We're pleased we could resolve this quickly for you and get a replacement on its way.
Your kind words about our products, store experience, and service mean a great deal to the whole team. Thank you for your recommendation. We look forward to welcoming you back again soon.
Warm regards,
Heidi
Customer Care Team Manager
Exceptional service!
Myself and my sister-in-law visited the Bakewell store recently and the customer service we received was exceptional.
We were helped by Jess, who not only provided expert help on the brancasters that my sister in law bought, but also helped me secretly buy her the navy Tetbury without her knowing. She was just brilliant!
I also bought the beautiful tan and navy mini Windsor that accompanied me to a wedding the following day, and my brother and sister-in-law returned to buy my brother a belt. The same girl remembered the secret bag experience and continued with her exceptional customer service.
Jess deserves a special shout out because she really did go above and beyond to execute a plan to buy that Tetbury in secret and the plan worked a treat! We are already hashing out a plan to return!
24 de julio de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Dear Kim,
Thank you so much for your wonderful review
We're delighted to hear you had such an exceptional experience in our Bakewell store. Jess will be thrilled to hear your kind words, we are so happy to hear that she truly went above and beyond to help make your surprise so special!
We hope you enjoy your new purchases, and we can't wait to welcome you back again soon.
Warm regards,
Heidi
Customer Care Team Manager
Angry was really helpful with a query I…
Angry was really helpful with a query I had.
Excellent service, beautiful products and amazing customer service and extremely quick delivery!
16 de julio de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Good morning Amanda,
Thank you so much for taking the time to leave us a review.
We are so happy you received excellent customer service and you are pleased with your Blue Box delivery!
Best wishes
Olivia
Excellent customer service as always
Excellent customer service as always. Helped me link a duplicate account that had been created and merged my loyalty points . Amazing products and top class service .
6 de julio de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Hi Angela
Thank you for your wonderful review! We're delighted to hear that our team was able to assist you.
Providing excellent customer service and ensuring our customers get the most from our loyalty programme is always a priority for us.
It's fantastic to know you're enjoying our products and that your experience with both our service and support met your expectations, we truly appreciate your kind words and your continued support.
Best regards
Heidi
Customer Care Team Manager
Really great service from Olivia
Really great service from Olivia - she quickly understood what I needed and was able to resolve without issue
4 de julio de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Hi Royston,
Thank you for taking the time to leave your review.
We're delighted to hear that Olivia was so helpful, understood your requirements, and acted quickly to resolve everything without hesitation or any issues. Providing efficient, customer-focused service is something we take great pride in, so it's wonderful to know that Olivia delivered such a positive experience.
Your feedback is invaluable to us, and we will be sure to share your kind comments with Olivia. I'm certain she will be pleased to hear how satisfied you were with the support she provided.
Best wishes
Heidi
Customer Care Team Manager
Superb
Very easy, quick, polite and polished service.
Item arrived very promptly fantastically packaged. Very happy with the whole experience, especially the bag.
13 de julio de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Hi Rik,
Thank you for taking the time to leave this review.
We're delighted to hear that you found our service easy, quick and polite. It's also great to know that your item arrived promptly and was packaged to your satisfaction.
Your kind feedback means a lot to our team, and we're so pleased that you had a positive experience from start to finish.
Kind regards
Heidi
Customer Care Team Manager
Absolutely superb customer service
Absolutely superb customer service, speedy, thoughtful and understanding - Thank you so much !
15 de julio de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Hi Angela,
Thank you so much for your wonderful feedback. We're delighted to hear that you found our customer service to be superb.
Your kind words mean a great deal to our team, and we're grateful that you took the time to share your experience.
We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Heidi
Customer Care Team Manager
Excellent customer service team.
Excellent customer service team.
Lost a tassel from my Explorer boots. Replacement received within a few days.
Totally free of charge as within warrenty period.
11 de julio de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Hi Sarah,
Thank you for your kind review.
We're so pleased we could help and get your replacement tassel to you quickly. It's great to hear you've had a positive experience with our customer service team.
Kind regards,
Heidi
Customer Care Team Manager
Another addition to my collection!
Lovely afternoon spent at the Fairfax & Favor shop in Bawtry, I purchased the sky blue mini basket bag and matching coin purse, lovely quality which I always find when purchasing one of their items, my go-to luxury brand! The staff at Bawtry were very helpful as is usual in all the stores I have been into!
6 de julio de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Hi Shirley,
Thank you for your lovely review!
We're delighted to hear you enjoyed your visit to our Bawtry store and love your new Sky Blue Mini Basket Bag and matching coin purse. It's wonderful to know our team provided such helpful service.
We truly appreciate your continued support and look forward to welcoming you back soon!
Kind regards,
Heidi
Customer Care Team Manager
Absolutely love this brand
Absolutely love this brand, yes it's not cheap but the quality is superb. I've bought alot of the sky blue I love it. I also love that they take blue light cards . Just wish they would make the bag straps adjustable longer. The basket bag strap us not long enough unless your under 5'4. It needs making longer please as I've had to buy a different strap and got the price I paid you shouldn't have to.
1 de mayo de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Hi Rachy,
Thank you so much for your lovely review and continued support. We're delighted to hear how much you love our Sky Blue collection and that you've been pleased with the quality of our products.
We're thrilled that our Blue Light Card discount helps make your shopping experience even more enjoyable.
We also appreciate your feedback regarding our basket bag strap length. Customer comments like yours are invaluable, and we understand how important comfort and practicality are, especially for different heights and preferences. We're sorry that you needed to purchase an alternative strap and will certainly pass your suggestion on to our product development team for consideration in future designs.
Thank you again for taking the time to share your experience and for supporting our brand.
Kind regards
Heidi
Customer Care Team Manager
Respuesta de Fairfax & Favor
Morning Teresa
Thank you for your wonderful review. We are truly delighted to hear that you enjoyed both our products and the service you received. Delivering exceptional quality and a seamless customer experience is at the heart of everything we do, so your kind feedback is greatly appreciated.
Thank you for choosing us and for taking the time to share your experience. We look forward to welcoming you back again soon.
Kind regards,
Heidi
Customer Care Team Manager
First class service!!
I got myself gorgeous cornflower blue windsor from a well known auction site. When I received it ,it didn't have a dust bag or a box. I contacted F&F to see whether they sold dust covers. They do. I then asked If they sold the boxes as well. They do. So they sent me an Invoice, I paid it. A couple of days I received my box and bag. They were reasonably priced. Service was brilliant. Thank you Olivia.
29 de junio de 2026
Opinión espontánea
Respuesta de Fairfax & Favor
Good morning Julia,
Thank you for your wonderful review.
We're delighted to hear that Olivia was able to assist you in sourcing both a dust bag and presentation box for your gorgeous Cornflower Blue Windsor handbag. Providing excellent customer service and helping our customers complete their purchases is always our goal, so it's fantastic to know you found the process straightforward and reasonably priced.
We truly appreciate your kind words and will be sure to pass your feedback on to Olivia. We hope you continue to enjoy your beautiful Windsor bag for many years to come.
Kind regards,
Heidi
Customer Care Team Manager
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