My online shopping experience at Farro was very positive. They offer a great selection of food and beverages. The delivery app was awesome, it shows the delivery progress in real time.
La empresa ha respondido
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Consulta las opiniones de los clientes
Farro was great, though one item was removed without explanation. It was sold by weight, so could have been substituted. The biggest problem was the delivery driver left the wrong package. We... Ver más
La empresa ha respondido
Availability of vegetarian friendly pastry and timely delivery. I had been to four local super markets (these had beef fat or traces of crustaceans options which weren't for me). The delivery was a bi... Ver más
La empresa ha respondido
Excelllent until it came to paying. Very confusing as bank visa debit did not show up immediately as most do…was explained that will not show until order is packed… guess to allow for no substi... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de alimentos gourmet
- Mercado de alimentos frescos
- Servicio de entrega de comestibles
- Servicio de pedidos de comida online
Escrito por la empresa
Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.
Información de contacto
Auckland, Nueva Zelanda
- farro.co.nz
4,5
Excelente
2 mil opiniones
Invita a los clientes a opinar
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Ha contestado el 100% de las opiniones negativas
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Excelllent until it came to paying
Excelllent until it came to paying. Very confusing as bank visa debit did not show up immediately as most do…was explained that will not show until order is packed… guess to allow for no substitutes… had to ring back HELP to clarify.. eventually showed a few days later just befor delivery..
Guess allowing substitutes fixes this but you don’t have to accept subs…
Would save Customer Help explaining…
Must add she was excellent…
20 de abril de 2026
Respuesta de Farro
Thanks so much for your detailed feedback, and we’re glad our Customer Care team could help clarify things for you. We appreciate your comments and will take this on board!
Great food and speedy service
Great food and speedy service but my order was wrong when it arrived.
One item was wrong but when I rang the service was great, I was refunded for the missing items and told to keep the incorrect item with an apology.
As the food is great I’ll be ordering again
20 de abril de 2026
Respuesta de Farro
Thanks so much for your feedback, we’re really pleased to hear our team was able to resolve this quickly for you. We appreciate your understanding and look forward to your next order!
Respuesta de Farro
Thank you for your review!
Not impressed really
I had difficulty navigating my order with a gift card and a new customer delivery discount. Then I got the wrong order. Not impressed really....
20 de abril de 2026
Respuesta de Farro
We’re very sorry to hear about your experience, and we understand how frustrating that must have been. We’re glad we were able to resolve this with your order, and appreciate you bringing it to our attention.
Prompt and efficient service
19 de abril de 2026
Respuesta de Farro
Thanks so much for your review, we’re really pleased to hear you enjoyed the service!
Respuesta de Farro
Thanks so much for your feedback, we’re so pleased to hear everything arrived as promised and that you enjoyed it!
Grapes and kiwi fruit were spoiled
Grapes and kiwi fruit were spoiled, broccolini lasted two days and then seemed perished. Not the greatest experience
13 de abril de 2026
Respuesta de Farro
We’re very sorry to hear this, as this is not the quality we expect from our produce. We’ll be in touch with you directly to get this sorted.
I love Farro
I love Farro, always have. I have only recently used their delivery service though. It’s top class just as you’d expect from Farro. Very useful if you can’t get to the store. Highly recommended.
9 de abril de 2026
Respuesta de Farro
We love that you love our delivery system as much as our stores!
Respuesta de Farro
Thank you for your review. We are pleased everything went so well!
Bad packaging
It was great that the packaging was absolutely ridiculous. It was a huge box with just the cards in the bottom and I thought that it was a waste for the environment and I’m not sure I’d do it again. Thank you.
13 de abril de 2026
Respuesta de Farro
Thanks for your feedback, we really appreciate you taking the time to share it. We’ll pass this on to our leadership team to review, as we’re always looking at ways to improve our packaging and reduce waste.
The expensive Brie was squished
The expensive Brie was squished. The avocados were not the best.
5 de abril de 2026
Respuesta de Farro
We’re so sorry to hear this, that’s really disappointing. We’ll be in touch with you directly to sort this out regarding the damaged items.
Respuesta de Farro
Thank you for your review. We're so pleased you enjoyed your Farro online experience and look forward to seeing you online again soon.
Quick delivery available.
Quick delivery available.
I would really like to be able to order heirloom tomatoes as my absolute favorite.
On delivery door bell not rung box left on front door step ......its ok but would have liked it to bought inside to kitchen bench as I have leukemia and couldn't lift it.
9 de abril de 2026
Respuesta de Farro
Thank you for your review. We're sorry there were issues with the delivery of your order. Please feel free to contact us at hello@farro.co.nz or 09 360 0499 if you would like to discuss placing future orders.
easy to manage the website and make the…
easy to manage the website and make the order; order was dispatched and received quickly; all products were delicious and gratefully received
7 de abril de 2026
Respuesta de Farro
Thank you for the great review!
Love that we can get your gorgeous food…
Love that we can get your gorgeous food in the Bop
8 de abril de 2026
Respuesta de Farro
We love to hear this!
Order was perfect
Order was perfect, no glitches, waiting and as expected. Thank you Farro
1 de abril de 2026
Respuesta de Farro
Thank you for your kind review.
Respuesta de Farro
Thank you for your review. We look forward to seeing you online again soon!
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