Tried to return an item to the store in Abergavenny but I had the wrong receipt. The sales assistant spent ages identifying my purchase on their system using my credit card as a reference and was abl... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Since Next have bought FatFace you can't see your previous orders online in your account which had made things very difficult for my husband when he had a faulty jumper that started to come apart as h... Ver más
La empresa ha respondido
My mum and I went into the Abergavenny store today and had a wonderful time being looked after by Colin and Della. We had a specific reason for being in store and the dynamic duo sorted us out beautif... Ver más
La empresa ha respondido
On-line delivery is super quick and being able to return unwanted items to any Fat Face store is really convenient and quibble free. I do think the Mens Jeans are too expensive though at £59.99. Unf... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
20 High Street, NP7 5RY, Abergavenny, Gwent, Reino Unido
- 01873 851565
4,7
Excelente
139 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I used the new click and collect at…
I used the new click and collect at your Abergavenny store and apparently was the first customer to use it. The assistants were fantastic. I found this option so easy and convenient and will definitely do this again for my online purchases.
17 de marzo de 2023
Respuesta de FatFace - ABERGAVENNY
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Abergavenny store.
Take care, JB
Great service
11 de enero de 2023
Opinión espontánea
Respuesta de FatFace - ABERGAVENNY
Thank you so much for your comments. We deeply appreciate it! - RS
Fantastic customer service at local store
Tried to return an item to the store in Abergavenny but I had the wrong receipt. The sales assistant spent ages identifying my purchase on their system using my credit card as a reference and was able to give me a refund. She was super helpful and really made my day. Thanks Robyn!
6 de enero de 2023
Opinión espontánea
Respuesta de FatFace - ABERGAVENNY
Amazing review! This is the service that we adhere to here at FatFace! We are so pleased we could help :) - RS
Staff very helpful
Staff very helpful! Nothing was too much bother even though I could see how busy they all were.
19 de noviembre de 2022
Respuesta de FatFace - ABERGAVENNY
Good Afternoon,
Thank you for your feedback regarding your trip to the Abergavenny store. It is so wonderful to read such lovely feedback!
All the best - KS
Great!
Bought online a pair of denim trousers. Great quality but a size bigger. Went to the local shop to change them for a smaller size and the shop assistants were really great to help me. I do really like buying from FatFace.
24 de octubre de 2022
Respuesta de FatFace - ABERGAVENNY
Thank you so much for your 5* review. We are thrilled to hear that you had such a great experience when shopping with us! Your comments will be fed back to our amazing team in store! - RS
Excellent service
Unable to find my size in the Aber shop I ordered online and was very pleased with the service.
11 de octubre de 2022
Respuesta de FatFace - ABERGAVENNY
Hi Denise, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Absolutely brilliant
Absolutely brilliant, only took a few days arriving, beautiful dress brilliant quality perfect fit , thank you.
23 de septiembre de 2022
Respuesta de FatFace - ABERGAVENNY
Hi Beverly, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly and helpful
17 de septiembre de 2022
Respuesta de FatFace - ABERGAVENNY
Hi Helen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - ABERGAVENNY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Exceptional service!!
Have to give a shout out to Colin in the Abergavenny branch. Amazingly helpful. Nothing too much trouble. Definitely goes above and beyond. Had trouble ordering an item online and he sorted it for me. Thanks Colin you're a star., ⭐
3 de septiembre de 2022
Opinión espontánea
Respuesta de FatFace - ABERGAVENNY
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Lovely friendly staff couldnt do enough…
Lovely friendly staff couldnt do enough for you
Nice pleasant experience.
24 de junio de 2022
Respuesta de FatFace - ABERGAVENNY
Good Morning Gail
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Abergavenny store. Please be assured that this will be passed onto the crew members involved for you.
EP
Excellent customer service
I purchased the wrong size dress (my own fault) but the Abergavenny branch were more than helpful to get things sorted. First class customer service.
24 de junio de 2022
Respuesta de FatFace - ABERGAVENNY
Hi Martin,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Abergavenny store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
My grandson worked there its nice…
My grandson worked there its nice quality and they are really helpful the last twice I bought o. Line because they were cheaper then in store, we have had a long relationship for my children aged 42 to 54, and my grandchildren aged between 10 and 26 one girl and 5 boys
2 de junio de 2022
Respuesta de FatFace - ABERGAVENNY
Good afternoon, Mary
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Respuesta de FatFace - ABERGAVENNY
Good afternoon, Anthony
Thank you for leaving us this review, it's great reading such positive comments about the service you received.
We look forward to you shopping with us again soon.
Take care, JB
Lovely soft quality bag
Bought bag for daughter in law, who is utterly delighted with it.
29 de abril de 2022
Respuesta de FatFace - ABERGAVENNY
Hi Heather,
Thank you for your 5* review, it's great reading such positive comments.
Have a great day! JB
Good product lovely quality.
17 de marzo de 2022
Respuesta de FatFace - ABERGAVENNY
Hi Rachael
Thank you for your 5 star review. So pleased to hear that your purchase fits the bill. Have a lovely weekend. MJ
Respuesta de FatFace - ABERGAVENNY
Good morning, thank you for your 5 star review. Have a lovely day! - ES
Exchange & purchase of both home &…
Exchange & purchase of both home & clothing items
25 de febrero de 2022
Respuesta de FatFace - ABERGAVENNY
Good Morning Lindsay,
Thank you for taking the time to write your review. Happy to hear you love both our home and clothing products. Have a great day. -KC
Shopping experience
Whenever I go into this shop there is a great atmosphere the staff are always friendly and ready to help if needed the shop itself is clean and always well laid out yes a great place to shop well done Abergavenny
3 de febrero de 2022
Respuesta de FatFace - ABERGAVENNY
Good Afternoon
Thank you for your 5* review and for taking the time to pass on your feedback regarding the Abergavenny store.
Please be assured that this will be passed onto the Store Manager for you.
I hope you have a lovely weekend.
- EP
The staff are always helpful
The staff are always helpful and encouraging. They recognise regular customers and go out of their way
1 de febrero de 2022
Respuesta de FatFace - ABERGAVENNY
Good afternoon!
I am so happy to read what a positive experience you had in the Abergavenny store. I will be sure to pass this on to the wonderful team.
I hope you have a lovely day! CA :)
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.