I have visited a number of Fat Face stores around the UK. The staff are generally friendly and show an interest in customers. However, this is not the experience I have recently had more than once i... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, Kent, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... Ver más
La empresa ha respondido
I shop at the Bromley FatFace store. I find the staff very helpful and supportive. They adopt a positive approach and nothing is too much trouble . There is a comfortable feel about the store . The cl... Ver más
La empresa ha respondido
The customer service assistant (male) at the Bromley branch was so helpful and attentive. He helped me make a decision and made me feel that he was glad i purchased from Fat Face. I went to collect i... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, Reino Unido
- 02082 904457
4,7
Excelente
242 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great service
Great service. I needed to exchange my purchase for a larger size. Exchange was made without any fuss, I was well informed by the ‘Fatface’ team and advised when I could collect my purchase. Very good all round service, combined with great pricing. 5star
5 de marzo de 2026
Respuesta de FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Gorgeous jumper
Gorgeous jumper and in the sale as well!
Click and collected for free and arrived when it should have.
Great service.
12 de febrero de 2026
Respuesta de FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Not really loose enough to wear in bed... more to wear in the house maybe?
Have to return as whist a small, not loose enough for bed wear. Thus because my town is shop dead, I have to return to Bromley to return and buy a size up but cannot do that as size up now gone in sale. Overall, big waste of time really. Did like them though.
31 de enero de 2026
Respuesta de FatFace - BROMLEY 2
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Glades. Bromley.
I was served by Kirsty in Bromley Glades.
It was an absolute joy being served by her. Knowledgeable, polite, a cheery good morning, helpful and really smiley.
29 de enero de 2026
Opinión espontánea
Respuesta de FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Forthcoming Gifts
Good communication and quick delivery to store. Items purchased are presents not yet given so cannot comment on items.
5 de enero de 2026
Respuesta de FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to Swap a product
6 de enero de 2026
Respuesta de FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Catherine, Bromley Fatface, kent.
Catherine was very helpful, pleasant and understanding when I telephoned the store. She listened to my concerns and was supportive and informative. Later, when I went into the store, she continued to deliver excellent customer care. The manager was also very open and honest. I will certainly continue to shop at Fatface in the future. Thank you!
3 de enero de 2026
Opinión espontánea
Respuesta de FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy ordering and easy collection
12 de diciembre de 2025
Respuesta de FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - BROMLEY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Respuesta de FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Knowledgeable helping staff
Nice staff, knowledgeable n willing to assist and help.
15 de abril de 2025
Respuesta de FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Was easy to return the purchase as it…
Was easy to return the purchase as it was wrong size.
1 de noviembre de 2025
Respuesta de FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very nice shorts bought online in the…
Very nice shorts bought online in the sale, picked up in store from very pleasant, helpful staff, good sizing
6 de octubre de 2025
Respuesta de FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff have been always friendly
The staff have been always friendly, approachable and helpful. Definitely 5☆ customer service. Some shops need to take a leaf out of their books because they have the skills yo deal with customers.
Keep going Fatface with consistency and your hardworking staff. They are all truly appreciated. A special thank you to the Bromley staff.
You're amazing!
19 de septiembre de 2025
Respuesta de FatFace - BROMLEY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Respuesta de FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very pleased with Fatface clothes…
Very pleased with Fatface clothes unfortunately as soon as sales start not much left in my size 8 . Love the quality and the fit . Staffs @ Bromley stores very pleasant and very helpful and patience . Please bring back the joycelene collection . ♥️♥️♥️
8 de septiembre de 2025
Respuesta de FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - BROMLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
You have great customer service
You have great customer service. I found them very polite, helpful and very welcoming.
18 de agosto de 2025
Respuesta de FatFace - BROMLEY 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.