Charlotte, in the Cheltenham branch was so helpful today. Great customer service responding to my queries. She's a real asset to the company.
La empresa ha respondido

Unit 4 33/41 The Promenade, GL50 1LE Cheltenham, Gloucestershire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Charlotte, in the Cheltenham branch was so helpful today. Great customer service responding to my queries. She's a real asset to the company.
La empresa ha respondido
Click & Collect order - brilliantly straightforward service, lovely helpful staff upon collection. Have only dropped a star as the clothing item was very creased when I took it out of the bag to tr... Ver más
La empresa ha respondido
Bought a Truro Black Hooded Jacket and Filby Navy Jacket online from FatFace.com for click & collect delivery to The Promenade Cheltenham store. Super quick delivery just 48 hours plus a lovely welcom... Ver más
La empresa ha respondido
 I had originally bought an item of clothing in the Monmouth shop, which I needed to exchange for a different size. I returned the item to the Cheltenham store and although I didn't have the receipt... Ver más
La empresa ha respondido
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Unit 4 33/41 The Promenade, GL50 1LE, Cheltenham, Gloucestershire, Reino Unido
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
always a easy transaction from website through to delivery or collection in store. Always good quality.

Respuesta de FatFace - CHELTENHAM
I love the clothes always something a little different which I like. Very good Quality and reasonably priced. The staff always very friendly and helpful.

Respuesta de FatFace - CHELTENHAM

Respuesta de FatFace - CHELTENHAM
Huge thanks to Cara at the Cheltenham branch who noting my disappointment when I had returned to branch to purchase boots I had spotted in sale the previous week. She helpfully asked me to hang on for a minute and she rooted around the back and found a huge bag of said boots. Of course my size was at the bottom, but Cara found them! Woo! It would have been very easy for her to say they were no longer available and not to have bothered looking but she went above and beyond.

Respuesta de FatFace - CHELTENHAM
Easy to order online and click and collect. Arrived quickly. Great quality t shirt and made with ethically sourced cotton
Staff in store are exceptionally friendly and helpful. Nice shopping experience

Respuesta de FatFace - CHELTENHAM

Respuesta de FatFace - CHELTENHAM
What a great experience. Well looked after and got what I wanted. Thank you

Respuesta de FatFace - CHELTENHAM
Absolutely love your clothes and accessories - love your philosophy - your staff are kind, considerate, always there to help - thank you so much

Respuesta de FatFace - CHELTENHAM
Great service and quality is superb as always

Respuesta de FatFace - CHELTENHAM

Respuesta de FatFace - CHELTENHAM
There is always a good selection of merchandise in the shop which helps if you want to check the colour of an item you have only seen online. Service is always prompt and professional.

Respuesta de FatFace - CHELTENHAM
I’m done with fat face. I’ve purchased several of their stone washed straight jeans and all formed holes at the crotch and elsewhere. The “leather” labels on the rear disintegrated. They age rapidly, look papery and are generally awful. I’ve had similarly priced Levi’s that last so much longer. Their polo shirts are the same, with holes forming around their excessively large labels. They seem to change the materials they use each year, no doubt to save money. This year the pique polos seem to be thin and stretchy. Their boxers seems to have now gone the same way, with the cut changing this year.

Respuesta de FatFace - CHELTENHAM
 I had originally bought an item of clothing in the Monmouth shop, which I needed to exchange for a different size. I returned the item to the Cheltenham store and although I didn't have the receipt Nathan was super helpful in finding my original purchase on the system and provide the size I needed.

Respuesta de FatFace - CHELTENHAM
I love Fatface Clothes. I have been buying their clothes, from when they first started. Nothing has changed. Quality. Fit and style. They have a special style. For me? Their style is my style.
Customer Service is amazing. On the phones they are polite, friendly and down to earth. Always willing to help. Visiting their store? Every customer is treated in a way that is rare today, with help and politeness. Only problem? Every New Season? The new styles are so irresistible!...

Respuesta de FatFace - CHELTENHAM

Respuesta de FatFace - CHELTENHAM
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.