Great line of summer clothing to chose from, in all the seasons colours, and of the usual high quality you can expect from FatFace.
La empresa ha respondido
Localización
Cambiar localización80 The Beacon Centre, BN21 3NW Eastbourne, East Sussex, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I want to give a huge shout out to Zara (manager) and Lottie at the Eastbourne FatFace store. They both go over and beyond by being welcoming, professional, hard working and a shinning example of... Ver más
La empresa ha respondido
Tried on the Elsie wide leg jeans in shop the perfect fit so ordered in another colour ( 5.5ft and regular length just right with trainers really hope won’t shrink in wash ) so comfy to wear . Ordered... Ver más
La empresa ha respondido
Easy website and ordered for click and collect. It's arrived on time and we're nice. Unfortunately one item hadn't been checked properly and was very discoloured so had to obtain refund. Suggest that... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
80 The Beacon Centre, BN21 3NW, Eastbourne, East Sussex, Reino Unido
- 01323 644359
4,6
Excelente
176 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Free delivery the store tells me
Free delivery the store tells me - NOT TRUE
Just wanted a belt so tried Fat face who told me out of stock but I could get delivered to store or online for free.
Tried to order online but no option for free delivery or delivery to store. So will do the right thing and shop elsewhere.
They loose a customer and a store who tells the truth gains one. Not exactly a good business model
17 de diciembre de 2022
Opinión espontánea
Respuesta de FatFace - EASTBOURNE
Hi there! I am so sorry that this has happened. Are you able to email us at customerservices@fatface.com so we can assist you further with this? - RS
Beret!
Love my beret it's a gorgeous mustard colour and great fit. The store is always spotless and the display of clothes set out well without feeling cramped.
11 de noviembre de 2022
Respuesta de FatFace - EASTBOURNE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Great customer service!
5 de noviembre de 2022
Respuesta de FatFace - EASTBOURNE
Thank you for this review! We really appreciate the feedback, and we will most certainly let us our wonderful team in store aware of this! - RS
Helpful staff
Lovely service and showed me other options in a dress I liked the style of but not the colour.
24 de septiembre de 2022
Respuesta de FatFace - EASTBOURNE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Excellent clothing
I love FT Face tops & now have a selection of them. They can be casual or smart & so comfortable to wear. They was well & I feel value for money.
21 de septiembre de 2022
Respuesta de FatFace - EASTBOURNE
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Very goof but I am short so had to have…
Very goof but I am short so had to have jumper altered.
Good service though.
27 de septiembre de 2022
Respuesta de FatFace - EASTBOURNE
Hi Valerie, Thank you for your review. Please be assured that your feedback regarding the garment will be passed on and if you need anything else, please contact us. Take care, - ES
Respuesta de FatFace - EASTBOURNE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
As always great quality and very prompt…
As always great quality and very prompt delivery
22 de agosto de 2022
Respuesta de FatFace - EASTBOURNE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Respuesta de FatFace - EASTBOURNE
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Happy customer
Helpful staff with both items purchased and ordering right size for delivery as we no longer have close by store.
Husband very happy with his shorts - would like in more colours now 😊
11 de julio de 2022
Respuesta de FatFace - EASTBOURNE
Good afternoon, Ros
Thank you for leaving us this review about your instore shopping experience at Eastbourne. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Bit disappointed
I popped into the Eastbourne store to checkout the VW tee-shirts, theses were located at the back of the store on the back wall. I had to pass the till point where one staff member was standing, and I also passed another staff member on the shop floor, neither of them acknowledged us. I found the shirt I wanted, and shouted across if I could try it on, I was told to just go straight in.
The shirt fitted fine, so I took it to the cash desk, on paying the staff member asked if I was on the system so that they could email my receipt, I replied yes I am and yes I’d like you to email my receipt, she seemed to be having difficulties locating my email, but she said she found it ok, when I asked are you sure, she said here’s a paper receipt, if that re-assures you, to be honest I think that was quite rude. All she had to say was yes that’s absolutely fine, you should receive your email receipt any time.
I probably would not shop in this branch again.
7 de julio de 2022
Respuesta de FatFace - EASTBOURNE
Good Morning Martin
Thank you for your review.
I am so sorry to hear of your recent experience in our Eastbourne store. Please be assured that this will be followed up with the store so the appropriate action is taken to ensure that this does not happen again.
EP
Very helpful & efficient staff
27 de junio de 2022
Respuesta de FatFace - EASTBOURNE
Good Morning Ann
Thank you for your review.
I am so pleased to hear of your recent experience in our Eastbourne store. Please be assured that I have passed this onto the crew members involved for you.
Have a good day!
EP
Great customer service as always!
26 de junio de 2022
Respuesta de FatFace - EASTBOURNE
Good morning,
Thank you for leaving us this review, it's great reading such positive comments about the service you received. Take care, - ES
Perfect fit
As always, excellent quality product and fit and very good tracking of delivery
14 de junio de 2022
Respuesta de FatFace - EASTBOURNE
Good afternoon Robert,
Thank you so much for your kind words, let us know what we can improve on for next time to get 5* from you :)
Have a lovely day- DW
I love fat face,only shop I go to for…
I love fat face,only shop I go to for clothes.
Great customer service as always.
13 de junio de 2022
Opinión espontánea
Respuesta de FatFace - EASTBOURNE
Hi there, I am so pleased to hear that you love your new purchase - this is really wonderful! Take care, LE
Ordered online and refunded in store no…
Ordered online and refunded in store no problem.
24 de mayo de 2022
Respuesta de FatFace - EASTBOURNE
Hello Joe,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received both online and in our Eastbourne Store :) DW
Respuesta de FatFace - EASTBOURNE
Good afternoon Jenni,
Thank you for leaving us this review, it's great reading such positive comments about the quality you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, LA
Worth visiting regularly
The Eastbourne store is very well laid out so that you can see what they have and have room to look. The clothes are displayed in a way which attracts you attention and Ives ideas for how to wear items; the display is changed frequently and the stock is updated regularly. The staff are friendly and helpful in answering queries and also at the pay counter.
27 de abril de 2022
Respuesta de FatFace - EASTBOURNE
Good Afternoon Paula
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Eastbourne store. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a good Afternoon!
- EP
Brilliant, good quality clothes
We went to FatFace in Eastbourne and very good customer service, very friendly and helpful. Well recommended.
21 de abril de 2022
Opinión espontánea
Respuesta de FatFace - EASTBOURNE
Good afternoon.
Thank you for taking the time to review our Eastbourne store.
I am pleased that your shopping experience was a positive one and we're looking forward to you shopping with us again. JB
Great quality as usual
Great quality as usual. Could we have dresses without the signature long part at back though?
18 de abril de 2022
Respuesta de FatFace - EASTBOURNE
Good Afternoon Mary,
Thank you for taking the time to post a review. I am happy to hear you are happy with the quality of your purchase. Have an amazing rest of your week! -KC
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.