Extreme helpful assistant in the Ilkley store. Unfortunately I didn't see her name tag. However, the young lady went above and beyond to solve my issue and was very resourceful. 10 out 10 service.
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Consulta las opiniones de los clientes
I love the Fatface brand and their clothing but sad to say we rang the ilkley store from the Skipton store as they showed stock of an item to be met with very poor levels of customer service. I unders... Ver más
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Fat Face Ilkley …what can I say..? The staff there are are just brilliant..! But Emma & Heather always go above and beyond, always have a smile and have so many laughs to share..they are infectious…..... Ver más
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I love fat face stores and online. The advantages of visiting the stores are 1) You can feel the textures of the fabrics. The knitwear is always so soft. 2) Our dog is always made welcome. We don’t... Ver más
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Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
18 The Grove, LS29 9EG, Ilkley, West Yorkshire, Reino Unido
- 01943 607472
4,5
Excelente
87 opiniones
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Extreme helpful assistant Ilkley…
Extreme helpful assistant in the Ilkley store. Unfortunately I didn't see her name tag.
However, the young lady went above and beyond to solve my issue and was very resourceful.
10 out 10 service.
9 de agosto de 2026
Respuesta de FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Sizes always accurate
Sizes always accurate, friendly helpful staff in store, Quick efficient service
19 de julio de 2026
Respuesta de FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff at Ilkley store are always…
Staff at Ilkley store are always helpful plus online orders are good. Returns quite easy too. I always find something good at Fatface
6 de junio de 2026
Respuesta de FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - ILKLEY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
The products are very well made and…
The products are very well made and comfortable to wear. The staff in the shops are very friendly and go the extra mile to help.
5 de mayo de 2026
Respuesta de FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great choices and good quality items
Great choices and good quality items. Love shopping at Fat Face.
14 de marzo de 2026
Respuesta de FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Online purchase of product
I had seen the blouse in store but my size not available. I ordered it online for in store collection. It was available for collection as stated and the staff were friendly and helpful. Great product quality and neatly packaged but not excessive.
7 de marzo de 2026
Respuesta de FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I haven’t received my order it’s delayed
7 de enero de 2026
Respuesta de FatFace - ILKLEY 2
Hello Timothy, thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM
Order placed 27th December to be…
Order placed 27th December to be delivered to local store. Not yet arrived, as at 6th Jan, and no anticipated delivery date supplied. This email requesting review is the only communication I've had. Will never order from fatface again.
6 de enero de 2026
Respuesta de FatFace - ILKLEY 2
Good morning Fiona, thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM
Good value in sale
Picked up some sale items, really loved the items purchased as good value.
4 de enero de 2026
Respuesta de FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality pyjama bottoms/easy returns/nice staff member
Good quality pyjama bottoms, staff member that served me in Ilkley store was very nice (I think she was new), and the returns/exchange process was quick and efficient.
31 de diciembre de 2025
Respuesta de FatFace - ILKLEY 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really great staff and very helpful
23 de diciembre de 2025
Respuesta de FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love Fat Face
Love Fat Face - my husband and I live in your clothes. My only bug bear is that some of your prices are a bit steep, but then there are good bargains in your sales.
27 de octubre de 2025
Respuesta de FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick service, poor sizing
Quick service, nice product and could have been a 5 star review. Unfortunately the sizing was out of litter with other major brands....far to big. Always good service in store and that hasn't changed.
21 de agosto de 2025
Respuesta de FatFace - ILKLEY 2
Thank you for taking the time to leave your review.
We are sorry to hear that you have had difficulty with sizing.
We will ensure that your feedback is passed to all relevant departments. Take care, LE
Service as expected
It arrived when you said it would. Staff were very pleasant at Ilkley shop
4 de julio de 2025
Respuesta de FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Next day deliver to store for free 👍
14 de junio de 2025
Respuesta de FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good service from ordering to…
Very good service from ordering to picking up my top
Would definitely buy again and recommend to my friends
2 de mayo de 2025
Respuesta de FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Prompt and friendly service in store…
Prompt and friendly service in store when collecting item.
28 de abril de 2025
Respuesta de FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good information
Keep you informed of the progress of your order. Staff always friendly in store.
4 de marzo de 2025
Respuesta de FatFace - ILKLEY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
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