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FatFace - ILKLEY 2 Opiniones 

93
•
TrustScore: 4.5 sobre 5

4,6

18 The Grove, LS29 9EG Ilkley, West Yorkshire, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Extreme helpful assistant in the Ilkley store. Unfortunately I didn't see her name tag. However, the young lady went above and beyond to solve my issue and was very resourceful. 10 out 10 service.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently purchased items in the sale in Cowes, Isle of Wight and Ilkley, Yorkshire. On both occasions received excellent and friendly service,

La empresa ha respondido

Valorada con 2 estrellas sobre 5

I love the Fatface brand and their clothing but sad to say we rang the ilkley store from the Skipton store as they showed stock of an item to be met with very poor levels of customer service. I unders... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

On line order process straightforward, delivered to shop quickly, easy to pick up and shop staff very good.

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de accesorios de moda
  3. Tienda de ropa para hombres
  4. Tienda de ropa para mujeres

Escrito por la empresa

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Información de contacto

  • 18 The Grove, LS29 9EG, Ilkley, West Yorkshire, Reino Unido

  • 01943 607472

4,6

Excelente

TrustScore: 4.5 sobre 5

93 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(93)

14.949 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Beautiful Colours

Happy with dress. Collected at store without difficulty. Colours are beautiful.

28 de marzo de 2024
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Valorada con 4 estrellas sobre 5

Lovely service with a smile

When I went collect my click and collect order I was greeted politely and received my parcel promptly with thanks and a smile.
The online experience had been straightforward and the email to tell me the order was ready to collect came through very quickly.

4 de abril de 2024
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Valorada con 5 estrellas sobre 5

Quality shirt

Great quality shirt and excellent delivery service.

31 de marzo de 2024
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Valorada con 5 estrellas sobre 5

Staff member very professional and…

Staff member very professional and dealt with my requests efficiently

21 de marzo de 2024
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valorada con 5 estrellas sobre 5

Always well made clothes you know will…

Always well made clothes you know will last. Up to the minute with fashion trends as well

24 de marzo de 2024
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are so pleased to hear your feedback regarding quality. We hope you love your order!

Take care.- GM

Valorada con 5 estrellas sobre 5

My husband loves his new waterproof jacket

My husband loves his new waterproof jacket and an excellent price in the sale. He’d searched elsewhere and couldn’t find what he wanted so I looked online at FatFace. Collected it in store.

23 de marzo de 2024
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valorada con 5 estrellas sobre 5

Good service as usual!

7 de febrero de 2024
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Hello Val
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Wonderful customer service

Wonderful customer service at my
Local store in Ilkley. Returns dealt with quickly and efficiently. Sales dealt with in the same manner. Staff always pleasant and helpful.,

12 de enero de 2024
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Hi there,
Thank you for taking the time to leave your 5* review.

I’m so happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.

Have a great day! -GM

Valorada con 5 estrellas sobre 5

Simple to order online

Simple to order online, good communication and order came in good time for easy collection.

8 de diciembre de 2023
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Hi Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Ilkley shop very welcoming.

6 de diciembre de 2023
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valorada con 5 estrellas sobre 5

Easy to order and return to shop

20 de noviembre de 2023
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Hello Elaine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Valorada con 5 estrellas sobre 5

Excellent

Excellent service from ordering to picking up
Will definitely order again
Excellent quality products

22 de noviembre de 2023
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP

Valorada con 5 estrellas sobre 5

Always helpful

20 de noviembre de 2023
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valorada con 5 estrellas sobre 5

Delivery Excellent

Speedy delivery to instore collection. Goods well packaged and staff very pleasant.

18 de noviembre de 2023
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Valorada con 3 estrellas sobre 5

in store collection

When collecting my parcel in store the assistants weren’t as friendly as I usually experience there.

4 de noviembre de 2023
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Hi Ann-Marie,
Thank you for you feedback. I am so sorry to hear this. Please be assured that I will pass your feedback onto the store's management team. I do hope you that enjoy shopping with us in the future. All the best - KS

Valorada con 5 estrellas sobre 5

Staff are so helpful and friendly

Staff are so helpful and friendly. It’s a pleasure to shop.

26 de octubre de 2023
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Valorada con 5 estrellas sobre 5

Excellent service

21 de octubre de 2023
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Valorada con 5 estrellas sobre 5

Lovely staff

Helpful and good choices

16 de octubre de 2023
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Thank you for your 5* review regarding your recent visit to our Ilkley store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB

Valorada con 5 estrellas sobre 5

FatFace : Always a good experience!

No greater than ever -just always excellent and efficient service all round.

5 de agosto de 2023
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS

Valorada con 5 estrellas sobre 5

Another successful trip

The staff are always friendly and helpful. Stock is always presented nicely. New lines in regularly. Some good deals in the sale.

11 de julio de 2023
Logotipo de FatFace - ILKLEY 2

Respuesta de FatFace - ILKLEY 2

Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB

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