Website ordering was quite straightforward and the option for in-store collection was a useful facility to save on postage, helped by the choice of branches in the Greater London area. The product - m... Ver más
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Localización
Cambiar localizaciónFatFace, 12 Clarence Street, KT1 1NX Kingston upon Thames, England, GB
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Consulta las opiniones de los clientes
Great shopping experience today at FatFace in Kingston where Abigail was really helpful. When I was browsing I could hear her in meaningful conversation with another customer. She then kindly helped m... Ver más
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Brilliant choice of garments, all well made. Love their clothes so much, both adults and children. My husband wears their shorts constantly. I love their hoodies. Granddaughter (6) loves thei... Ver más
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Website was easy to navigate - I searched for sale items in particular sizes, and the items that were/weren't available were indicated immediately. All items I ordered were provided in the delivery to... Ver más
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Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK, Ireland, and US, as well as an online shop selling a wide range of womenswear, menswear, kidswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
FatFace, 12 Clarence Street, KT1 1NX, Kingston upon Thames, England, Reino Unido
- 0208 541 0244
4,6
Excelente
178 opiniones
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Respuesta de FatFace - KINGSTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - KINGSTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
We have not received the item
We have not received the item. Also we have not been updated recently when we can expect the parcel.
8 de diciembre de 2024
Respuesta de FatFace - KINGSTON 3
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Very efficient.
26 de noviembre de 2024
Respuesta de FatFace - KINGSTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely jumpers
Lovely jumpers, lovely staff at collection in Kingston upon Thames branch
19 de noviembre de 2024
Respuesta de FatFace - KINGSTON 3
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Online order collection- Kingston upon Thames
Collecting an online order from the Kingston-upon-Thames store this morning - the till was busy, but another assistant immediately noticed I was waiting and came over. She left to get my order and the assistant on the till spotted me waiting and asked if I needed help. Pleasant, helpful and quick and lovely atmosphere in the store itself.
23 de noviembre de 2024
Opinión espontánea
Respuesta de FatFace - KINGSTON 3
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely colours and styles
I ordered 2 tops from Fatface online. They were in the sale and I received an email to let me know that they were ready to collect from the shop. The staff were welcoming and helpful. I had a look around the store and was impressed by the quality and colour range of the clothes for women, men and children, as well as ideas for Christmas presents. I was very pleased with the tops that fitted well and look good.
14 de noviembre de 2024
Respuesta de FatFace - KINGSTON 3
Hello!
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love Fatface generally.
I love Fatface generally.. the stores are always warm and inviting and the fit is always good. Fatface Kingston is lovely and the staff always friendly and helpful if you need to ask them a question.
16 de noviembre de 2024
Respuesta de FatFace - KINGSTON 3
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - KINGSTON 3
Hello Alastair
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Rude staff
Really disappointed with the staff in there, I went to return trousers for my relative, the lady asked why I wanted to return them and I said my dad didn’t like them, then the other women jumped in and said I couldn’t return it, which I’ve never heard of not being able to return something if I have the reciept and the card used to buy it, I’ve also looked on Google and can’t see that you can’t do it, but that’s fine, I then proceeded to say I was going to call my dad she then shouted and said that I couldn’t return it’s so no point in calling him, (I was only calling him to tell him what she was saying about me not being able to return it) she then refused to tell me her name and stormed off, I was completely shocked at her tone of voice from the get go, she wasn’t even serving me.
28 de septiembre de 2024
Opinión espontánea
Respuesta de FatFace - KINGSTON 3
Hello Imogen
Thank you for your review.
I am sorry to hear that you are disappointed after your recent visit to our Kingston store.
I have investigated this with the store directly, and they have confirmed that although you had the card, you were not the card holder for the purchased item. In line with returns policies, the card holder does need to be present to gain a refund to their card.
I am however sorry in the way that this was communicated to you, and we will be sure to follow this up through the appropriate channels.
Take care, LE
UPDATE:
Hello, We requested more information from you to be able to help resolve your query, but we didn't receive a response, so sadly I cannot get in touch with you.
If you would like any assistance or further clarification, we will be happy to help.
Take care, LE
DO NOT USE AUSTRALIAN LADY RUDE
We came into Kingston shop to return a pair of trousers for my girlfriend’s elderly father. The Australian lady started shouting at us saying how this is illegal because it wasn’t the buyer returning the item. My girlfriend was spoken to in absolute atrocious manner. No need to be so rude! When asked for her name she refused and walked off.
28 de septiembre de 2024
Opinión espontánea
Respuesta de FatFace - KINGSTON 3
Hello Luke
I am sorry to hear that you are disappointed after your recent visit to our Kingston store.
I have investigated this with the store directly, and they have confirmed that although your girlfriend had the card, she was not the card holder for the purchased item. In line with returns policies, the card holder does need to be present to gain a refund to their card.
I am however sorry in the way that this was communicated to you, and we will be sure to follow this up through the appropriate channels.
Take care, LE
UPDATE:
Hello, We requested more information from you to be able to help resolve your query, but we didn't receive a response, so sadly I cannot get in touch with you.
If you would like any assistance or further clarification, we will be happy to help.
Take care, LE
Excellent Service
In-store staff were extremely helpful and processed my refund promptly.
15 de agosto de 2024
Respuesta de FatFace - KINGSTON 3
Hello Anna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Respuesta de FatFace - KINGSTON 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice shoes.
Nice shoes.
quick arrival at shop.
Option to pick up or have them posted
7 de agosto de 2024
Respuesta de FatFace - KINGSTON 3
Good afternoon Michelle,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Really like the originality of the…
Really like the originality of the menswear. Well made and good value for money. I really hope the brand doesn’t get watered down now that it’s owned by Next. But I do hope Next will apply there logistics expertise and get to a next day delivery situ. That why I’ve given 4 stars rather than 5. FF delivery from order is one of the longest on the High Street
7 de agosto de 2024
Respuesta de FatFace - KINGSTON 3
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care,
EP
Respuesta de FatFace - KINGSTON 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good quality clothing
Good quality clothing. Delivery was quick and returns were easy.
16 de julio de 2024
Respuesta de FatFace - KINGSTON 3
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Respuesta de FatFace - KINGSTON 3
Hi there,
Thank you for taking the time to leave your 5* review.
We're pleased to hear you are happy with your item, and received your order promptly! We look forward to welcoming you back soon.
Take care.- GM
Staffs attitude
We went into change my husbands shorts that had been bought on line , same style different motif . The 2924 size was an inch bigger.
Shop assistant not interested, but returned money.
We went to look at men’s shorts and the shop manager( I think ) was completely unhelpful.
I was going to purchase a dress, but left the shop because of the poor attitude of staff.
1 de julio de 2024
Respuesta de FatFace - KINGSTON 3
Good morning Kate
Thank you for your review.
I am sorry to hear about your recent visit to one of our stores. This isn't the feedback that we like to hear, and I can understand your disappointment.
Please be assured your comments have been passed to the relevant departments for their attention.
Take care, LE
Collected item
Great dress collected from shop in Kingston & tried it on … no hassle
25 de junio de 2024
Respuesta de FatFace - KINGSTON 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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