Website ordering was quite straightforward and the option for in-store collection was a useful facility to save on postage, helped by the choice of branches in the Greater London area. The product - m... Ver más
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Localización
Cambiar localizaciónFatFace, 12 Clarence Street, KT1 1NX Kingston upon Thames, England, GB
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Consulta las opiniones de los clientes
Great shopping experience today at FatFace in Kingston where Abigail was really helpful. When I was browsing I could hear her in meaningful conversation with another customer. She then kindly helped m... Ver más
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Brilliant choice of garments, all well made. Love their clothes so much, both adults and children. My husband wears their shorts constantly. I love their hoodies. Granddaughter (6) loves thei... Ver más
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Website was easy to navigate - I searched for sale items in particular sizes, and the items that were/weren't available were indicated immediately. All items I ordered were provided in the delivery to... Ver más
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Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK, Ireland, and US, as well as an online shop selling a wide range of womenswear, menswear, kidswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
FatFace, 12 Clarence Street, KT1 1NX, Kingston upon Thames, England, Reino Unido
- 0208 541 0244
4,6
Excelente
179 opiniones
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Collected item
Great dress collected from shop in Kingston & tried it on … no hassle
25 de junio de 2024
Respuesta de FatFace - KINGSTON 3
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Products are always great quality .very…
Products are always great quality .very smooth deliveries and easy return .
Store staff are always friendry ! Which i love .
Great desigh for all kinds ages .
16 de junio de 2024
Respuesta de FatFace - KINGSTON 3
Hello Yuri,
Thank you for your review.
I am delighted to hear about how you enjoy the quality of our items, our smooth delivery and returns, our designs and that you have received great service in our Kingston store. We look forward to welcoming you back soon!
Have a good day!
Take care, ED
Respuesta de FatFace - KINGSTON 3
Hello David,
Thank you for sharing your recent experience in our Kingston store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Fatface is the best customer service
Fatface is the best customer service. Always helpful in the store and I would not go anywhere else. On line shopping is great also.
6 de junio de 2024
Respuesta de FatFace - KINGSTON 3
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a great visit to our Kingston store and that you found the crew there to be so helpful. I hope you continue to have a great shopping experience with us.
All the best, MM
Everything worked well since online…
Everything worked well since online buys, customers service and returning process.
30 de mayo de 2024
Respuesta de FatFace - KINGSTON 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our services. We hope you love your order and look forward to welcoming you back soon.
Take care. -LA
I love Fat Face and have shopped within…
I love Fat Face and have shopped within your stores for many years and never had a problem with anything that I have purchased. I always get my family to get me Fat Face gifts for Birthday or Xmas which I love to have
But today shopping I brought a lovely back pack bag which looks great but once I got home unpacked the packaging from the bag i noticed a security tag inside the bag! The alarm did not go off and I don’t live near a FF shop to get it removed ? I was planning to go away in the next few days with this bag BUT with a tag on it I won’t be able to take it with me ?? This is very upsetting and now I’m going to have to some time when I can to return to get the tag removed and this is not easy as I have a disabled mother who even gave me money towards this bag and I will have to return with her as I cannot leave her alone at home ? Please can confirm you got my unfortunate low review as I am very disappointed in the service today as the young man should of checked the bag before I left the store as a routine thing as the bag was not cheap hence being tagged
Many thanks
11 de junio de 2024
Opinión espontánea
Respuesta de FatFace - KINGSTON 3
Hello,
Thank you for taking the time to leave us your review.
I am so sorry to hear of this.
Please can I ask you get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm so we can assist you on this.
Take care. -LA
Good service for click and collect in…
Good service for click and collect in store. Very friendly in store staff
23 de mayo de 2024
Respuesta de FatFace - KINGSTON 3
Good afternoon, Francis.
Thank you for leaving us this review about your Click n' Collect shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Kingston store.
Take care, JB
Pleased with the order
Very good product; on time collection; updated with the status of collection
15 de mayo de 2024
Respuesta de FatFace - KINGSTON 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good service in store
Ordered some trousers online, click and collect in 3 days. Very happy
13 de mayo de 2024
Respuesta de FatFace - KINGSTON 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -SW
Respuesta de FatFace - KINGSTON 3
Hi there,
Thank you for taking the time to leave your review.
We are so pleased to hear you collected your order well.
We look forward to welcoming you back soon!
Take care. -SW
Staff at kingston store are great!
Went into the kingston store and found the perfect green hoodie. Staff were very friendly and helpful, I much prefer in store to online as always find I need to try things on to get the right size of clothes.
12 de mayo de 2024
Respuesta de FatFace - KINGSTON 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SW
Great shirt - dress up and down
Ordered on line to shop. Brilliant shirt. Good size. Washed well. Love it and lots of compliments from friends.
23 de marzo de 2024
Respuesta de FatFace - KINGSTON 3
Good afternoon, Debbie.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality of your purchase. We look forward to you shopping with us again soon at our Kingston store.
Take care, JB
Lovely bag
Lovely bag. Collection from store, which was easy. Very pleased with the process.
1 de mayo de 2024
Respuesta de FatFace - KINGSTON 3
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your bag and we look forward to welcoming you back soon. Take care, LC.
Respuesta de FatFace - KINGSTON 3
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your Adele dress and we look forward to welcoming you back soon. Take care, LC.
Quality and Great service
The jacket that I wanted was only available in small sizes in store in the natural colour .The staff were really helpful and gave me one in another colour to try on for size and then order online. They offered to order it but I said I would do it at home. It was easy to do and fast delivery. Jacket is lovely for summer and will go with almost anything.
28 de abril de 2024
Respuesta de FatFace - KINGSTON 3
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you find the orders are delivered quickly and that the jacket is perfect for summer and that our crew in the Kingston store were so helpful. I hope you continue to enjoy your shopping experience with us.
All the best, MM
good and efficient service
good and efficient service - spacious fitting room
and lovely product.
25 de abril de 2024
Respuesta de FatFace - KINGSTON 3
Hello Jill
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful member of staff in…
Very helpful member of staff in Kingston. Checked for stock online as they had sold out of the jeans I wanted. Collected jeans from the store. Again friendly warm service. Thank
You
24 de abril de 2024
Respuesta de FatFace - KINGSTON 3
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Always perfect from Fatface
Always perfect from Fatface, quality is always top notch. These slippers fit like a glove and they are so cute, I love them.
20 de marzo de 2024
Respuesta de FatFace - KINGSTON 3
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Extremely helpful staff and great…
Extremely helpful staff and great online service for products which were not available in store. Fast delivery and excellent quality of products.
25 de marzo de 2024
Respuesta de FatFace - KINGSTON 3
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always happy with my purchases from Fat…
Always happy with my purchases from Fat Face. Staff are really helpful in store. Really happy with my sale buys. Bought a dress and boots. Looking forward to wearing them on holiday.
29 de enero de 2024
Respuesta de FatFace - KINGSTON 3
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a great experience at one of our stores, and love your purchases! We look forward to welcoming you back soon.
Take care. -GM
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