The item is good quality, as expected. I love Fat face clothes. Just, who has chest size 40 D or over, order size XL, instead of L, because the chest size a bit small. My package was expected on 17th... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Fat Face shop placed an order and said it would arrive on 6 July. No sign of it by today 20 July. No contact from Fat Face at all. I phoned and was told it was on order. Why the company can't keep you... Ver más
La empresa ha respondido
I took my 98 yr old but still very fashionable grandmother into Fatface Newbury yesterday and we had a really great experience thanks to Trudie. She was so helpful searching out clothes in store that... Ver más
La empresa ha respondido
Really pleased with the quality of the clothes & they arrived when they said they would. Only thing the courier delivering threw the bag over our waist high fence instead of going through our gate,... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Información de contacto
28 Parkway, RG14 1AY, Newbury, Berkshire, Reino Unido
- 01635 550664
4,6
Excelente
98 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I always find the staff are pleasant…
I always find the staff are pleasant and helpful. No rushing.
The clothes are lovely quality.
19 de julio de 2026
Respuesta de FatFace - NEWBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fat Face shop placed an order and said…
Fat Face shop placed an order and said it would arrive on 6 July. No sign of it by today 20 July. No contact from Fat Face at all. I phoned and was told it was on order. Why the company can't keep you informed without being chased?!
4 de julio de 2026
Respuesta de FatFace - NEWBURY 2
Hello Chris, thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM
Very helpful assistant
Very helpful assistant. Good changing room facilities. Great choice of clothing.
2 de julio de 2026
Respuesta de FatFace - NEWBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service from Trudy
Trudy was absolutely brilliant with a missing order - great initiative and got it all sorted. Really impressed and grateful.
30 de junio de 2026
Opinión espontánea
Respuesta de FatFace - NEWBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The item is very good quality
The item is good quality, as expected. I love Fat face clothes. Just, who has chest size 40 D or over, order size XL, instead of L, because the chest size a bit small. My package was expected on 17th but even 20th didn't arrive. I called the customer service and next day, on Sunday I received my package and got back the P&P cost. Thank you customer service, you are amazing 👏
24 de junio de 2026
Respuesta de FatFace - NEWBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly Helpful staff
5 de junio de 2026
Respuesta de FatFace - NEWBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Was able to pick up my items quickly
Was able to pick up my items quickly. Staff member was lovely very polite. Whole process wass easy and items came before estimated time.
25 de mayo de 2026
Respuesta de FatFace - NEWBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Polite in store and easy to use on…
Polite in store and easy to use on line. Good quality products.
18 de mayo de 2026
Respuesta de FatFace - NEWBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Local FatFace
In my local FatFace in Newbury Berkshire, the staff are very helpful & friendly.
30 de abril de 2026
Respuesta de FatFace - NEWBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality
I love the clothes and the staff in Newbury are always helpful and friendly.
25 de abril de 2026
Respuesta de FatFace - NEWBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great all-round!
Convenience if store pickup, speed (and cost) of delivery to the store and the helpfulness of the store assistant.
9 de abril de 2026
Respuesta de FatFace - NEWBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always great quality and service!
13 de marzo de 2026
Respuesta de FatFace - NEWBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Respuesta de FatFace - NEWBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly, welcoming staff and a lovely shopping experience
Customer service the way it should be. Friendly, welcoming and helpful staff. Nothing is too much trouble and everyone always happy to help. Many places could learn a lot from how these ladies run the store.
13 de enero de 2026
Respuesta de FatFace - NEWBURY 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service in store and on…
Excellent service in store and on delivery lovely changing rooms excellent quality clothing at fair price
6 de enero de 2026
Respuesta de FatFace - NEWBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A massive thank you to Gertrude in the…
A massive thank you to Gertrude in the Newbury Berkshire storefor help, kindness, suggestions and fantastic customer services. A great shop wonderful range of products for the ladies and gents with some good offers as well so a very enjoyable visit. Keep doing the magic, Gertrude & the team
17 de octubre de 2025
Opinión espontánea
Respuesta de FatFace - NEWBURY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Easy website and efficient ordering
Ordered online and used click and collect. Communication timely and accurate. Product as expected and well packaged.
22 de octubre de 2025
Respuesta de FatFace - NEWBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff in shop very helpful
Staff in shop very helpful - parcel ready for collection next day. Have had to return one item but refund arranged at once.
4 de septiembre de 2025
Respuesta de FatFace - NEWBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered coat in 2 sizes in the sale
Ordered coat in 2 sizes in the sale. Collected in store , tried on in store, selected the best fit and returned at counter in store.
Easy 😀
7 de septiembre de 2025
Respuesta de FatFace - NEWBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really good quality.
Really pleased with the quality of the clothes & they arrived when they said they would. Only thing the courier delivering threw the bag over our waist high fence instead of going through our gate, so lucky that nothing breakable inside.
I had to return a few items as they didn’t suit me but that was easy & staff in store were polite and helpful.
19 de agosto de 2025
Respuesta de FatFace - NEWBURY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.